Emma D.
Yelp
The food and atmosphere here are always fantastic, but the host/manager--blonde woman--seriously needs to be addressed. Her behavior is consistently condescending, rude, patronizing, and unprofessional. On multiple occasions, both I and other customers have experienced her hostility.
During my most recent visit, I went in to request a table for my friends and me. While I was waiting in the lobby for assistance, she looked me up and down and rudely asked, "Can I help you with something?" She then proceeded to explain, in a dismissive tone, that she "doesn't do lists" and instead would have us stand outside in a line to wait for a table. Her attitude made me feel embarrassed and uncomfortable in front of others, and many of the other customers waiting seemed equally uneasy with her behavior.
This kind of conduct is entirely unacceptable, especially from someone representing the restaurant as a first point of contact. While I understand the stress that comes with hosting, as I have experience in this role myself, there is absolutely no excuse for treating guests this way. I highly recommend addressing this issue by either hiring professional hosts or taking corrective action with her.
Additionally, I've noticed other reviews mentioning similar concerns about her attitude, which shows this isn't an isolated incident. Please consider taking steps to improve this situation, as it detracts significantly from an otherwise great dining experience.