The Emperor Hotel 英皇駿景酒店

This was my third time back and I enjoyed every single stay with them. Check in/out were usually smooth and quick. This time, however, took a bit longer than usual, I’m guessing there were trainings going on for new staffs which is totally understandable. All staffs were defo helpful and friendly. We needed a two-beds room but the room was not ready by the time we checked in, and the FD manager - Oscar, stepped in and offered us an upgrade to the suite so we didn’t have to wait. The room was nice and clean and comfortable. We ran into Oscar again later that evening inside the elevator and he was very welcoming and took steps further to understand our needs better. The stay was very much satisfying and we enjoyed every bit of it. Thank you so much for taking care of us!

Hotel is in a great location with bus stops just in front. Room is very clean, though a bit small. Self laundry room has 4 washers and dryers which are very efficient. Buy tokens from the front desk, 30 HKD to wash and another 30 to dry. Service is great. Our cleaning lady Chun greeted us with a big smile everyday and cleaned room meticulously. Front desk is also very helpful. Oscar helped us to store luggage and offered to take them to the parking, which is very nice. Breakfast buffet is good though with limited varieties. All in all, a very good stay!

Great choice for anyone looking for space on both sides of the bed at relatively lower costs. The interiors are also nice and modern. Air conditioning on point with multiple air filters and humidity regulators fixed inside the rooms for a fresh feel. Good location and great room design/planning for a small footprint area.

The hotel is not located right in the city center of Hong Kong, but rather on the outskirts. However, the city can easily be reached by bus or on foot. It is a high-rise building with about 10 rooms per floor, so around 150–200 rooms in total. The hotel appears modern and chic. This is also reflected in the rooms, although on closer inspection you can see that the hotel is already a few years old.||The room was rather small, i.e. there was only about half a meter of space on either side of the king-size bed. Otherwise, everything was clean and everything in the room worked, but as mentioned before, not perfectly maintained. This was also evident, for example, in the gym. It is rather small, and here too some of the equipment did not work, and there was also a lack of towels as well as disinfectant and cleaning supplies.||The same goes for breakfast: although it looked fresh and appetizing, for a hotel of this size I missed the variety and selection one would expect. That said, I don’t want to say that there wasn’t enough or that things weren’t replenished.||A plus, however, was the friendliness of the staff. Overall, the hotel is fine for 1–2 overnight stays if you can get a good price.

The hotel is not bad, we had a comfortable stay. The carpet smells a little and there were 2 air purifier in the room. Bed very comfortable and they had the best toothbrushes. Breakfast was decent ( western). The free shuttle bus is convenient. The view was very nice seeing the mountains. You must walk though to an uphill and stairs to the nearest bus and MTR. I would come back.

Stayed here for the third time. Everything was still great. This time around, we had three people so we had to book two separate rooms. The staff were able to place us on the same floor. The single king bed room we got upgraded to was very large and very comfortably fit one person. We also traveled by bus more this time around and the hotel was very reachable by a variety of bus lines. Very convenient to get around. I will always stay here whenever I’m in Hong Kong.

I stayed for one week and by the time I checked in I almost felt at home. The receptionist was so kind and helpful and due to my birthday being during my stay they gave me a gorgeous room on the 23d floor. The view was breathtaking, the bed was very comfortable and overall the room was always clean and also had water cans available at any moment. Honestly if I could give an infinite amount of stars I definitely would. Thank you so much for making my experience and my visit unforgettable ❤️

We are currently staying at The Emperor Hotel in Hong Kong with a group of 32 people for four nights, and unfortunately, our experience is overwhelmingly negative.||||Despite notifying the hotel well in advance of our group’s size and arrival time, there was absolutely no assistance upon check-in. No help with luggage, no greeting, and no sense of hospitality. From the moment we walked in, it felt like we were a burden. The reception staff acted indifferent and cold. When one of us mentioned that the service was unacceptable, the young man at the front desk replied sarcastically, “Yes, I know.” Completely unprofessional and disrespectful.||||Expect to wait 15–30 minutes just to get a table for breakfast — even though this is a basic inclusion. The staff in the breakfast area were equally unfriendly and unapproachable, offering no greetings, no smiles, and certainly no help. For a hotel of this supposed standard, this is simply unacceptable.||||There are no bellboys, no concierge service, and not even a basic amenity like a microwave or facility to warm up food (something many travelers expect), especially in international hotels. The overall service quality was far below what one would reasonably expect from a 4-star property.||||We discussed this within our entire group of 32 guests and every single person shared the same disappointment. None of us felt welcome. The attitude of the staff and the lack of basic hospitality were consistent across the board.||||If you enjoy being ignored, waiting in long lines for breakfast, and being treated like an inconvenience, this is the hotel for you. Otherwise, we strongly advise looking elsewhere. Hong Kong has many wonderful accommodations. This, unfortunately, is not one of them.

During the pandemic situation, we decided we wanted to take advantage of a less busy Hong Kong and be tourists in the city that we work in. We were able to split the rooms between the four of us, but unfortunately, our first room had the smell of someone smoking like a cigarette indoors when we turned on the air conditioning. We were able to be moved for free thankfully, and our staff member helping us was so accommodating. It was just nice being able to stay on the Island overnight during the days we were on the Island. Trying to catch a bus all the way back to New Territories at night is a Herculean task. It is a drag if you can't truly enjoy nightlife on the Island.

So I stayed here my last two nights in Hong Kong . I had a deluxe / superior room and paid about $68 a night booking in advance with Agoda . The room was super cute ...quaint with a view of the skyline that made falling asleep extra dreamy . As for the location itself it's about 8 minute drive / Uber to central which is where a lot of amazing bars and museums are . It's also walking distance from the happy valley race track where there are Wednesday nights races that are officiated in English ! Service is what you expect from Hong Kong ( varied ) but overall a good stay . The doorman and bellhop were happy to lend me a hand with my bags which seems basic but what the Hyatt centric failed to do upon my check out where my room was 4x the price per night . As a bonus On my last day checking out I found out that there was is an actual Michelin star restaurant in the hotel located on the first floor called golden valley . After not being able to secure food from Mott 32 ( see my other review ) I was still determined to get a pork dish to take with me to the airport to accompany my fried rice and dumplings and the food did not disappoint! Overall great value for Hong Kong.

TL;DR: My flight was delayed and the Hotel refused to allow me to check in a day late or work with me in any way. There was an issue with my flight when traveling from Shanghai to Hong Kong and I realized I would arrive a day later than the time my reservation was for. I contacted the hotel to let them know and to confirm my reservation would be held. They replied telling me that they can't talk to me, that all communication has to go through Hotels.com, the site I booked the Hotel on. Uh, ok. So I contact Hotels.com and they get back to me and tell me that the Emperor Hotel refused to honor the reservation, or give me a refund! So basically because of a flight delay they're going to take my $740 and throw me out on the street without any place to stay in a foreign city. I contacted the hotel again to verify, but they again refused any communication! I say again: the hotel flat-out refused to speak to a paying customer over the phone, or answer any questions by email, even when it was, to me, an emergency situation. Thankfully, I was able to get a last-minute reservation at a much better hotel at a comparable price, but I am still very upset that the Emperor Hotel essentially stole $740 from me. There is a special place in hell for people like that. In all my years of travelling I have never encountered a hospitality business that is run this way. STAY AWAY from this dump at all costs. It is clear that their business model is not based upon customer satisfaction, but on fleecing your for every penny they can get. I wouldn't feel safe in their properties and would be very concerned about leaving valuables unattended in the room. These people are crooks and scam artists and should not be in any business, anywhere in the world. I should add that when I saw the hotel for myself I realized it is quite dirty and is located in a remote, industrial part of town. You can do much, much better for a similar price in HK.