The Empire Hotel

Snagged a great deal for this place. Really enjoyed our stay. The staff were always nice and helpful. The location was great. The rooftop bar was so much fun. The room showed a bit of its age and could use some minor cosmetic touches, and the mattresses could've been a smidge comfier, but not the end of the world. After a few days, it really felt like home. I would definitely stay here again.

I honestly had a great time during my stay in this hotel! Great music and vibes in the lobby, the rooftop bar is amazing, they also give as many as water bottles you can carry! Haha The rooms were good I just wished the bathroom was bigger but overall good! The staff is the highlight of the hotel! Great staff! Leslie, Audry and Ari were incredible and made me feel like I was in my own home! Thank you guys!! I will definetly come back!!

Had a really nice stay at The Empire Hotel. The location is amazing, especially if you’re going to Lincoln Center or exploring around Fifth Avenue. Being able to walk back from the ballet in just a few minutes was perfect. The front desk team was always friendly and welcoming. Special thanks to Pasquale who checked me in, he was genuinely kind and made me feel at ease straight away. Housekeeping was also fantastic, the room was always clean and well taken care of. My room was bigger than I expected, with a lovely sofa and a great view over Dante Park. The hotel could use a bit of updating in some areas and I had one very cold night as only one heater was working, but the staff quickly helped with an extra blanket which I really appreciated. WiFi worked well and it was nice to have bottled water provided daily. Overall, even if it’s not brand new, the staff and the location really make it worth it. I would definitely stay again.

Love the location but we had two rooms that did not have working heating units. I was promised a 2 night refund. That was Dec 26th. I still have not received my refund 2 months later. No one answers thd phone, returns my calls or responds to my emails.

Obviously there's much hype from Gossip Girl for this Hotel. The location was good for proximity to Central Park, but I'd recommend staying closer to Rockefeller for Times Square etc. It was just a bit further to walk from here. Subway was close which was nice. Staff were excellent and extremely friendly. Offered complimentary bottled water each day which was great for us walking all day. Happy Hour at the roof top bar was excellent too! Big thanks to Ariel, Pasquale and Maggie for the great customer service!

The Empire Hotel is a chic Upper West Side spot! Rooms are modern and comfy (great beds, nice design), though a bit small and pricey for the size. Service was friendly and attentive—staff helpful with check-in and recommendations. Location is excellent: steps from Lincoln Center, Central Park, and easy subway access to Midtown. Rooftop bar with views is a highlight! Solid choice for a stylish NYC stay.

We pre checked in around 12:30 PM and were told to return at 3 PM. When we came back, we waited about 15 minutes in line. Guests checking in at the same time were assigned floors 5, 6, and 7. We were placed on the 1st floor. We booked a queen bed. The bed in the first room was noticeably smaller than expected. More concerning, there was a loud HVAC unit directly outside the window that hummed nonstop. Rather than immediately stand in another long line, I called guest services. Someone answered and placed us on hold with no music or follow up. After five minutes, I went downstairs anyway while my husband remained on the phone. At the desk, we were told there was nothing they could do because they were booked. Staff initially offered to fix the sound until it was clarified that the noise was coming from outside the building. We were moved from room 109 to 101. Which made me believe there was more they could do than they are letting on. Anyway, the noise was gone, but the bed was even smaller than the first room. We raised the concern again and were told both rooms were definitely queens. At that point, the only option was to choose between constant noise or a bed that was clearly not adequate. We moved back to the original room with the HVAC noise because it was the lesser issue. We were told the hotel had been overbooked through Expedia since we booked on Expedia, and that was the reason nothing further could be done. That explanation did not change the situation. No refund was offered and no meaningful solution was provided that would have allowed us to relocate to another hotel. We accepted being placed on a standby list in case someone checked out the following day. By the next morning, it was our final night and after multiple trips to the lobby and two room assignments, repacking everything for the possibility of another switch felt unnecessary. We asked to be removed from the list. There was no follow up. Additional issues included heat that did not respond even when set to 85 degrees and a rainfall shower head with excessively harsh pressure. The heat was temporarily adjusted after being reported in person, but only for that night. This is the first trip where we seriously considered leaving early. The consistent pattern throughout the stay was minimal action and no ownership. We won’t be returning.

Stayed 4 nights here in November, on my 2 daughters 1st trip to New York. Great location, plenty to do and see in the area, subway station just across the road. Checkin process was very easy and quick, made easier by the very helpful and professional Audry and Keenan. Room was very spacious, well cleaned. A few small maintenance jobs in the rooms could be done to a better standard, but flaking paint in the bathroom would, in no way, affect my stay, or general impressions of this lovely hotel. I didn't, personally, come to new york to sit in my room. Once it is clean, spacious, and warm, thats enought for me.All staff are friendly, and helpful, esp the night man at reception, who was more than helpful. Great hot showers, and warm rooms. A kettle or small microwave would have been handy, but not the end of the world not having them. Empire Hotel should be very proud of the excellent service provided by their staff Will be my go-to hotel from now on when visiting new york.

I stayed at the Empire Hotel for 2 nights this week and had a fine experience. The rooms are dark and pretty dingy, but mine seemed pretty clean? Staff were nice and the doormen were very friendly. Some of the elevators were not working, so there always seemed to be a bit of a wait. We also checked out the rooftop bar which was a nice place for drinks. The best part of the hotel was the location. Would I stay again? Maybe... but only if they've made some upgrades.

The staff, Stanley in particular, was great. Always pleasant and helpful. The hotel does need some maintenance updates. The coil was not in the heater so that we had to request a portable heater. This is not a five star hotel, but has a wonderful advantage of being in walking distance to the Lincoln center. We happen to be there when the races were rather high, over $400 per night. I understand that there are times when the rate is as low as $209 per night. In my opinion, the hotel nightmare rates of $200-$300 per night and we paid a little more than I think is warranted. If you're not looking for a super fancy hotel, but appreciate proximity to Lincoln Center this might be the place for you.

Gossip Girl Experience - The Empire Hotel Macarons + cocktails + tea sandwiches = a dream for any Gossip Girl fan Definitely such a cute & nostalgic experience! My favs were the macarons (so good) + the "xoxo gossip girl" cocktail which was adorable. We even got a little tote bag at the end middle school/HS us were thriving everyone dressed like Blair + the Chuck Bass cutout made it even better concierge service + rooftop views = vibes on vibes 4.8/5 loved the whole aesthetic & the memories made! Check out the @ratedbyaleena page on Instagram for the full review!

The bar on the rooftop of the hotel can feel a bit like a tourist trap. The Sunday we went was a gorgeous afternoon. Everyone seemed to be tourists. Seems like they're still trying to keep gossip girl alive as they had a cardboard cut out of one of the actors which everyone was posing with. Service was good and the Matcha do about nothing martini, which is gin Matcha and amaretto really was divine! There is an indoor and outdoor seating.

We booked a room to celebrate our 30th wedding anniversary, we had our reception on the second floor (where Rosa Mexicano is now) so the Empire holds many great memories for us. We had a corner room with a King bed as well as a sofa and chair. The staff put up a 'Happy Anniversary' banner and left us a card and some chocolates which was a nice touch. We were very happy with the space and the service and have even talked about making this a tradition for future anniversary dates.

There was one really big problem that they handled terribly. But 1st the positive. Great location and beautiful but loud (music) lobby. Comfortable bed, nice size room. Having PJ Clarks just next door and a wonderful rooftop bar are both big pluses. Most of the staff was friendly and helpful. We were really hoping to return because we go to NYC often. But won't be returning here, at least not in the winter. It's an old building. The first night the heating made loud noises throughout the night, but that's just old buildings. We could deal with that. But the 2nd night the heat went out 3 times Twice early enough that someone could do something to get it working. But the 3rd time it was in the middle of the night, and we woke up in a very, very cold room. On top of that, there was only lukewarm water. Talked to another guest in the elevator and they had the same water problem. When we checked out that day and told them about the lack of heat and no hot water, they did nothing. We would have been happy with any type of compensation, a small refund, a discount on another stay to give them another chance, anything. But no, even after emailing them a few days later, nothing. Terrible customer service. Not the way to get return guest!

It was disappointing to experience the receptionist's attitude. This will be our first and last stay at this hotel. I'm relieved that my family and I, who traveled from abroad, only had to stay here for two nights. The receptionist, Kat, who checked us in last night, seemed as if she was having a bad day. We simply asked for parking recommendations, and her response--and overall attitude--was unacceptable. We travel often, and this is one of the most unpleasant experiences we've had. I would strongly recommend that others avoid staying here. A front desk receptionist plays an important role in creating a friendly and welcoming environment. We had more questions, but we were afraid to ask because we didn't want to make our stay even more uncomfortable. The lobby is nice, but the rooms need renovation. Our bathroom door is coming apart, and the temperature control unit is also falling apart. The cleaner did a great job by leaving their trash bag with the dirty gloves in the room as well..

I went to an event at Lincoln center, and I needed a place to crash for the night. That's when I found the Empire Hotel.If you are a gossip girl fan you'll know this is where Chuck Bass lived in the series. The Empire hotel lobby is beautiful. I'm sure in its younger years the Empire hotel was top notch. The rooms are very dark and gloomy . I felt like I was on an episode American Horror Story Hotel fifth season.The rooms definitely need some updating. My room was very clean, and had the amenities I needed. However, because it's nostalgia, and being literally across the street from Lincoln center; it was convenient for my one night stay. The hotel also has a great roof top with incredible music and food. I will say the rooftop was a nice summer night with my friends. Would absolutely return just for that. The elevators at the lobby to the 12F is where you go for the rooftop. Oh and shout out to the cauliflower pizza so good.I enjoyed my stay at the Empire overall .

Let me start by saying--if you're looking for a functional hotel that offers the bare minimum, this might work for you. But as someone who was born and raised in NYC and does staycations often, I can confidently say there are many better options out there. Staff The staff were truly lovely--kind, helpful, and accommodating. They consistently greeted us and opened the doors upon arrival and departure, which I appreciated. The Hotel My main issue is the overall condition of the hotel. Aside from the lobby, which is pretty, everything else feels like it's falling apart. The gym is located in the basement and has a good amount of equipment, but the paint and wallpaper are peeling everywhere. Several areas had visible spackle patches where repairs were started but never finished. There was also a sign saying the elliptical and treadmills were out of order--so no cardio machines were available. One night, we went to the rooftop bar around midnight, knowing it closed at 2 a.m. However, they were already 10 minutes from last call when we arrived, and even though we sat at the bar, it took a long time to get served. When we left, we got stuck in the elevator. All the buttons had been pressed, and none worked except the one for the rooftop. The elevator took us through six floors that looked like storage or laundry areas. As a woman, that experience was unsettling--not knowing what was going on or how long we'd be stuck there. Again, I want to stress that the hotel staff themselves were kind and professional throughout our stay. The Room This was my biggest disappointment. The room felt like it was falling apart. The door needed to be replaced, the carpet was poorly installed and had a visible hole, and the sink was clogged and draining slowly. The mini fridge and safe were awkwardly hidden behind a curtain on a rod, and the bathroom was quite small. The room itself was a decent size and seemed relatively clean. To be fair, when we informed the staff about the sink, they did have it fixed by the time we returned later that night. That was appreciated. However, another issue occurred when I tried to shower at 1 a.m.--the water was lukewarm at best. I had to turn it off and wait 10 minutes before it finally started getting warm. Location The location is convenient. You can walk to nearby spots, and the 1, A, and C trains are just a few blocks away. It's also right next to the ballet and close to a mall. That said, if your plans are primarily in Midtown or Lower Manhattan, I'd recommend staying somewhere else to avoid a longer commute. Safety I felt very safe in the area. It was quiet at night, with few people hanging around after hours. Overall I wouldn't stay here again. The quality of the rooms and the hotel overall just didn't meet my expectations--especially for a staycation where the full experience matters to me. But if you're just looking for a place to sleep and don't mind the lack of polish, this could work. Personally, I need more than just the basics when taking time for a local getaway.

The Empire hotel sign is pretty iconic and the rooftop is wonderful as well as the lobby. The issue is with the room. We booked a king suite and got a room with a double/queen. The rooms are practically falling apart and pretty unclean. Air vents were filthy, cabinet door falling off and the bathroom is one of the tiniest I have ever seen even for a hotel room in NYC. Shower curtain smelled. I wouldn't stay again.

Not much has changed. Only booked it for the convenience of the location. This hotel needs serious repairs to the rooms. Rust, broken thermostats. The lobby is so beautiful and deceiving as the rest of the property is embarrassing. Our room clearly had not been dusted in days. The blinds did not work properly. Leg pieces of the chairs were in need of repair or replacement.

Service: A+++ everyone was super courteous and professional Location: A+++ couldn't ask for a more convenient location for my needs (visiting a friend in the area, great restaurants nearby, easy to get a cab, subway was super close by). If you decide to drive, go to the hotel first and get a voucher; the parking garage is a block and a half way (down 65th towards Central Park).

Terrible Experience -- Never Again! I stayed at the Hotel Empire in New York City and had one of the worst hotel experiences I've ever had. When I arrived, my room didn't even have a single chair to sit at the desk -- which is ridiculous for a hotel that claims to be upscale. But that was nothing compared to the noise. The guests next door threw a loud party that went on all night long until 6 AM. I called security multiple times, and instead of fixing the issue, they argued with me and said they had already gone "three times" and couldn't do anything about it because "the walls are too thin." Seriously? That's not an excuse -- that's an admission that the rooms are poorly built and management doesn't care about guests' comfort or rest. I barely slept a minute, got zero rest, and was treated dismissively when I complained. For the price they charge, I expected professionalism and basic hospitality -- not excuses and sleepless nights. Avoid this hotel unless you enjoy noise, bad service, and missing furniture.

This is a convenient location because of ballet. I believe the proprietors take advantage of this. It's a shame that such elegant dancers have to stay in such a shoddy hotel. There's no excuse.

Where do I begin? This is probably the worst hotel I've ever stayed at! the beds are absolutely horrible. My pillow felt like it was stuffed full of newspapers rather than cotton. My sink was cracked. The shower floor looked like I needed to put some prison shoes on to walk into. absolutely the worst hotel I've ever stayed in. Highly recommend NOT staying. Carpets are filthy. The bathroom is smaller than my suitcase It's just a disgusting place.

Great hotel in a prime location. I have very few complaints. They offer free waters at the front desk anytime you like -- which is a nice feature since most places charge for water! Staff upgraded us from a queen to a king for free, which was awesome! Rooms are nice and clean. A bit smaller than they look in the photos -- but I guess that's typical in New York. I wasn't able to get the WiFi working even with the assistance of staff. The fitness center and pool are also very small. A/c in the room has weak airflow, and temperatures reset, so you have to remember to keep turning them down. One of the doormen (a woman) wasn't particularly friendly. I'm sure she's just doing her job -- but all the others have been very pleasant so far.

This is supposed to be a 4 star hotel, and I had higher expectations. I'm giving 3 stars because my stay wasn't terrible, but definitely could have been better. Pros: the staff is friendly, the lobby looks kinda cool and the location is great. That's pretty much good about it. Cons: My main issue is that the hotel room bathroom has no vent fan. If you're going "number two," the smell just goes into the room. Very unpleasant. Same with the a shower stream. It's 2025, let's have a vent fan in a 4 star hotel. Seriously, what the heck. One evening the shower was just lukewarm even when turned all the way hot. It was like that all night. The sink has no sink stopper, so be careful not to drop anything in there. The faucet is so low to the sink, it's barely enough room to wash my hands. The AC thermostat sometimes automatically defaulted to 80 degrees, which was odd. Most modern hotels require a key swipe to use the elevator for enhanced security. This hotel does NOT have this function. No mini fridge. This hotel is not 4 star quality. It's a dated hotel in a nice location.

We stayed at this hotel for a long weekend during a girl's trip. While the location was fantastic, the building as a whole was in need of an updating. The lobby provided nothing extra, just a space to wait for your room. There was a basement gym, but it was very hot. Our room had a nice street view but we did see a bug at least once during our stay. The staff was friendly and we were able to store our luggage easily before checking in. The final positive aspect was the price, you do get what you pay for.

This place is so gross and so dark. We ended up with bugs (apparently not bed bugs but bugs!!) in our original room and then also in our replacement room. The poor front desk clerk wasn't even surprised and she was dealing with five other complaints while I was telling her. We ended up leaving and having to pay for a new hotel. Empire won't give me my money back. This was probably the grossest hotel I've been to.

This was such a disappointing experience, on every level. The only reason it's not a one star stay is because the location is really great. Everything else was beyond subpar. The room was in disrepair: peeling wallpaper, peeling paint on the ceiling, a disgustingly dirty air conditioning unit (which was not adjustable and did not work very well), and the whole room was dark (probably because brighter lights would have shown more clearly how unclean it was) and had a damp, moldy feeling. The bathroom was TINY (I'm glad I was traveling solo for a business trip because it was not shareable for more than one person!) and not clean. I would never stay here again and encourage others to find a different hotel. The lobby is nice enough, but it's deceiving!

First, the staff was very pleasant and professional. They did not have our room available until after 3pm for check in however their coatroom staff held our bags in a secure room so we were able to visit the city until check in. Check in was smooth and cordial. Upon checking in we proceeded with our visit for our son's graduation week. There were a few things about the room that I noticed right off the bat: the Duct tape broken shower faucet and the rough toilet paper. The shower head did not initially bother me because I figured I could turn off this contraption and use the overhead faucet. Unfortunately the next morning when I turned water on, the lower faucet twisted due to the water pressure and spun around getting the floor wet. Next, it was very difficult to get hot water on the shower faucet. I had to turn the water off and on three times to get hot water in the shower. We were never able to get hot water in the sink. Next I noticed a distracting and irritating rattling sound in the wall AC unit. We mentioned this to the hotel staff and they said they needed two people to fix it after an initial inspection by a staff member. The staff member said they would be able to fix it the next morning which never happened. In addition, I saw a burnt outlet in the bathroom and when I mentioned it to my wife, she said that is why she used an outlet by the bed. Normally I would ignore some stuff but when you pay over $1500 for a 4 night stay you expect better. Staff was nice, room was not. I would not stay here again for that price of a room.

I was very happy with my stay here at the empire hotel. While our room was pretty small, we were satisfied. We really didn't plan to spend much time in the room anyway. It was perfect for sleeping and changing clothes. If we'd stayed longer than the three nights we did, I might feel differently. Housekeeping did a great job. While the room is dated and the hallways dark, I felt our room was clean and safe. Air conditioning worked like magic and was very much needed during the heat wave we experienced. Great location, so close to Central Park and Columbus circle to catch the subway. Very accessible. And there's a gelato shop next door! Rooftop pool was meh. Oh well. There's so many other things to do that we didn't mind that too much.

Went for a weekend. Had asked at the front desk if I can get an exterior view room. The lady I spoke to was unable to accommodate me. When I got to my room it was very small. In order to get to a small closet, I had to squeeze between bed and wall. Very frustrating. The noise from the air conditioning unit was making too much noise that kept me up most of the night. The sheets were not fitted, they were flat sheets, the furniture was beat down. For the price I paid I expected more. But overall, I made the best of it.

If I could give this hotel -10000 stars I would. Charging $500 per night a room with NO AC !!!! They said they would refund us $22 after complaining, the lobby was blocking our calls because we were demanding at least a fan, they gave us so much attitude. Please DO NOT STAY AT THIS PROPERTY THE ABSOLUTE WORST.

The hotel is near steps from Lincoln Center has a friendly staff, and a cool and unique vibe. Close proximity and walking distance to Central Park in minutes from Time square and the Broadway theater District.

Get a new room Key system !!!!!!!!! And put more lights in the hallway. The gossip experience was a bust. There was a cardboard cut out of a character from the show and a menu with a drink that had egg whites in it. Waste of money

Room flooded from mobile air conditioner lack of drainage. Also did not provide room reserved and lied about correspondence. Rooftop bar lovely but don't plan on talking. Music blaring in every area. Employees are exceptional. Friendly and responsive. They clearly don't know they are lying to you. Halls so dark could not insert key into door and it didn't function when inserted. Head to ANY Marriott in NYC. Over $460 to get exposed to black mold

My short stay at the Empire was the worst hotel experience I had in New York City. Terrible customer service and a sudden emergency ruined my last night before returning to LA. Austin checked me in with a surprise "upgrade" after a liability form and another $150 deposit at my 3PM check-in (unbelievably late for a hotel). He handed me a business card with five other staff member's names on it asking for a good review right off the bat. Not only was it distasteful it was incredibly misleading. My 1st floor view at the very end of the hall was hardly an upgrade. My fiancé and I had an unsightly view of abandoned garbage, a giant pipe, and a gas tank in the alleyway. Inside, the outlets were outdated and the bathroom amenities were slim. Just some soap refills stuck on the shower wall, only one hook, three towels, and a cracked tile floor. Suddenly, in the middle of the night the roof began to leak from two light fixtures. There was yellow water on the bathroom and living room floor, a huge safety and fire hazard, especially nearby the stuff outside. I woke up at 6AM and the phone to the front desk was not functioning. So I went down stairs by myself and informed Malik in the lobby. First off, he was completely unsurprised and knew exactly where it was coming from. So why was it my task to inform him? But rather than ask if I needed to switch rooms or provide any towels or buckets he he kept stopping to assist other guests and briefly called in a repair, avoided any further questions, and generally dismissed me. It was not communicated whether they would go above my floor or my actual room to expect any help. So after he helped a third guest, I stepped over again to ask for towels and buckets and he turned me away and said they would bring them up with no sense of urgency or concern. He was clearly preoccupied with his own staff's shortcomings and whoever caused the leak that the interaction became very defensive and argumentative towards me. I was not asked if anything was ruined or if I needed a restroom. But I couldn't get access to water from my own bathroom in the middle of the night and was expected to be prepared for this emergency with minimal sleep. I went to purchase water bottles across the street and when I came back I found out my fiancé was awoken/disturbed by someone asking if we needed ice. I went to the store to buy water and then was met confusion and blame for providing a receipt afterward. Yet again, I was forced to take initiative again and was met with more frustration from Malik. It's too bad that someone who was not at fault managed to place blame on me, the patron and victim of the sudden incident. Eventually, the leaks finally stopped. All we were given one ice bucket. No cleaning, no towels, no incident report, or questions about my check out process or refund. I never heard back from any staff, quickly packed without being able to bathe or get refreshed for my long flight back to Los Angeles. Naturally, when I was checking out, he wasn't present and there was no notes about the situation which comes across as completely careless, avoidant, and frankly immature. I was told to expect a call or email from an unnamed manager who was stuck in a AM meeting. Until I hear back from anyone, I am sharing some photos and a cautionary tale for anyone expecting comfort, class, and basic human decency. We obviously will never stay here again and I really felt disrespected and exhausted on the last day of our vacation. It's questionable that a gay couple was treated like second class citizens. I will hopefully be getting my money back and compensation for the bottles water I purchased. But hey, at least I got that so-called upgrade?

Paid 779.27 for a room, door didn't close, curtains didn't open. Staff was incredible rude.

Trying to keep this short. AC went out on the 98 degree day and our room was at 84 degrees, they couldn't fix it. Wasn't going to bother to tell us the maintenance guy wasn't coming back to fix it. 8pm had to call them back and ask what was going on. eventually said would give us $200 off. I paid over $300+ for a night and they only offer $200! I should've gotten the full night refunded!! Eventually they switched us to another room at 9pm with 3 kids when they could've done it sooner at 4pm. Went to check out today and I asked to see my bill before i left and they DID NOT refund the $200! Sneaky hotel! They eventually put on the bill the refund, so i'm waiting to see if my credit card gets refunded. Would NOT stay here. Other issues we had, key cards to the rooms did not work several times, elevator issues. We were not the only one with key card issues. Also, outdated, not very clean, small rooms, poor customer service.

As other have shared the hotel's lounges and common areas are under construction. Front desk is nice enough but some staff very rude. They are over priced for the area, many alternatives to choose from. Nothing special and needs service.

So, the good is location - right across from Lincoln Center, plenty of excellent restaurants/coffee choices, close to bus and subway lines. The bad: the room, the bed, and the response from the bald, bespectacled, front desk guy. Cleanliness left ALOT to be desired, the bathroom door was damaged, patched, cracked, and swollen, the shower pan looked dirty/discolored, there is no outlet in the bathroom so no hair styling or shaving in front of a mirror, closest access to an outlet was the one on the lamp nowhere near a mirror, the hallways were so dark you needed a flashlight to find the key slot, and the AC was disgusting (check the pic), the curtains were stained and did not open. Well, let me clarify, the guy at the front desk when told about the curtains said - I'm quoting - "they're being refurbished and replaced, you could have asked to either have them either up the entire time or closed the entire time. The new curtains haven't arrived yet." So, in other words, I could have been awakened at sunrise, changed my clothes in front of all of New York, or I could have dealt with a pitch black room. No apology. Just an "it's your fault you didn't ask to have them raised for your entire stay" attitude. I'm in NYC multiple times a year and will not choose to stay here again. Management should be embarrassed.

I was here on business, I stay in a lot of hotels. The staff were all very nice, which is the best thing I can say about it. The room was small, even for NYC, and a bit run down (nicks in walls, etc.). I had work to do and the desk space was tiny - and very few outlets in the room, I had to unplug the frig. No business center to retreat to. The lighting was terrible even by hotel standards. The bed had only a duvet, which I don't like but is becoming more common, and no top sheet, just the duvet, which is kind of gross - and too hot. There is no hotel restaurant just a roof top bar which I'm sure is fun for a night out but the menu is not so great if you want a meal that's not bar food. I would definitely advise business travelers to avoid this place, it rates very low on guest services/conveniences.

The hotel location was good, and when you walk in it's a nice set up. The staff was nice and quick, but as soon as you head to the hallway with the elevator it smells. The elevator is dated. As soon as you step out on your floor level it is dark. Maybe to hide the dated condition? Who knows ".. the hallways to the room was much darker and quite scary. The signs you add to the door to keep house cleaning out,needs updating. The rooms were okay relatively small and the mini fridge just sitting on the floor right by the door needs a stand or something.

This is definitely not a 4 star hotel. We are locals but wanted to spend the night in the city with our kids to show them classic NYC places. It was the ending of summer, so I thought it'd be great to stay overnight in a hotel that had a rooftop pool. Welp. The pool is about the size of an oversized bathtub. It also is covered so it doesn't even feel like it's outdoors. It's surrounded by dirty mirrors and windows. The room was not up to standards: stained carpets, warped, scraped and peeling furniture, a micro sized bathroom that not even 2 people could step into at once. The door barely closed. The hallways are dark as well. While the location to Central Park is nice, I would never stay here again or recommend it to anyone. The cost for one night, double beds was $415.

I have read a lot of the reviews and no one seems to have the courage to describe the Empire: it is a cash cow for an owner who cares nothing for its customer's comfort. I spent 3 nights in a room from HELL. Dark, overlooking a rusty lightwell, a bathroom so tiny there was no room for a waste bin, and a screeching AC. For $1200 I would expect more, but they've got that location locked in so why bother? I have to say that the front staff and door people are all really nice.

1. While waiting in line for checking into our room around 4:00pm I experience a customer having a discussion with a manager, about not being able to check in to his room he had reserved because the pervious occupies felling to check out at the check out time. 2. When we open the door to our room 911, the temperature was 76 degrees. We tried to turn down the heat and the system didn't work. Once the temperature reached 80 degrees. We open the window to try and cool down the room. 3. After dealing with the extreme heat over night we put in a request the next day for server at the front desk. After returning to the room that evening we notice that the thermostat was sets to AC. For the next 3 days we dealt with an environment that was too hot then too cool. And the HAVC system that was extremely too loud. 4. One of the amenities of the hotel was the location, which we enjoyed. But misleading guest on your website into thinking The Empire Rooftop Bar and Lounge was accessible to hotel guest. During our stay the Bar and Lounge was booked for a private party. To our surprise the Empire Rooftop Bar and Lounge is not affiliated with the Hotel. Not an amenity of the hotel but open to the public. This made entering and exiting the hotel fearfully. Especially during a New York high security alert of a gunman in the area. Elevator was accessible for anyone to enter and exist the building without reservation. 5. The condition of the room was un- acceptable. The Shower had mold, a toilet paper dispenser falling off the wall and rust on the door hinges. The light in the shower was hanging out of the ceiling, posing serious danger. And the hallway was dark making it difficult to see to put keycard into the slut in the door. Please review the photos attached regarding these issues. 6. The TV was not as smart as we expected for 2024 We loved the location but The Empire Hotel does not meet the price we paid. We expected so much more for the price. What a disappointment never again. #TheEmpireHotel #TheEmpireHotelRooftopBar #TheEmpireHotelRooftopBarAndLounge #TheEmpireHotelNyc

My husband and I stayed at this boutique hotel for 10 days and both felt very satisfied with our stay. The location is absolutely ideal and a few members of their staff really stood out! Thank you Priya & Kate at the front desk...you both were so helpful with navigating NYC. I looked forward to seeing your faces each day! Thank you, Brian @ The Rooftop Bar....you and your crew were such a great part of our trip as well....thank you for all your great recommendations! If we ever re-visit NYC, we will definitely book at The Empire again!

Do not stay at this hotel. One star is one star more than they deserve. It is loud. And when I say loud, I mean loud for NYC. I've traveled to the city often and this is the first hotel I've stayed where I can actually hear people talking on the street. Sirens, and traffic noise sound like they are coming from inside the hotel. If you think that maybe you can drown out the sound with a tv, well you might be able but only if you're very flexible with what you want to watch because several of the channels don't seem to work. On top of all,of that, the rooms are actually falling apart. (See photo for example) To reinforce just how bad this place is I am eating the cost of my reservation and booking another hotel room literally anywhere else. DO NOT STAY HERE.

The main positive thing about this hotel is the location and the staff. The room was severely outdated. Our key card would not work almost EVERY single time we tried to use it - we had to go downstairs about 6 times during our stay. The air conditioner went out and had to be fixed. The safe would not open. Paint is peeling and there is no vent in the bathroom. The hallway is so dark - had to use the light on my phone to see the room numbers. Hotel needs a major upgrade

Stayed a couple nights in NYC. Chose this hotel and wasn't disappointed. They have a beautiful rooftop bar,where my wife and I celebrated her birthday with a bottle of Dom . The room was modern and clean. With a nice view of the city. Convenient to local attractions. My only complaint was the elevators were a bit in need of service

This was the most horrible experience for a one night stay. The lobby is gorgeous and inviting. However the room was a different story, the furniture was worn out and fixtures are old and dingy. The AC was not working and we asked the front desk for some assistance to get it to work, however, no one ever came to our room. Therefore, we slept with the window wide open with the city noise all night long. Absolutely HORRIBLE!

The people in this hotel are extremely rude, especially Jackson who's in front of the elevator. My sister just wanted to read the poster next to the elevator advertising hours for the Rooftop. Jackson jumped in front of her like he's stopping a terrorist and spoke to her rudely. They need better customer service. No wonder their Yelp rating is so bad.

Considering Manhattan has some incredible hotels (this particular week many at $1,200 USD a night +), empire is more like 3.25, I rounded up. Location 5/5 across from Fordham, Lincoln Center and two blocks to Central Park. Service 5/5 bellman were very helpful and front desk was efficient and pleasant Housekeeping 5/5 helpful, pleasant and keeps rooms clean Room 2.25/5 Really small even by NYC standards and has been used like a days inn off I-95 in NJ Value 2.5/5 for $250 avg daily rate, this was the most I have paid for a barely acceptable room

The website shows coffee in the rooms, safes in the rooms, breakfast at rooftop, but does not. To be fair breakfast starts at 11am supposedly but not sure who is eating breakfast at 11. There is no phone in our room. The pillows are complexly flat. We got 6 extra pillows so we could try to stack them up. Took three requests before they brought them. There is no do not disturb sign. The bathroom door doesn't shut. The paint is peeling off the doors. The carpet is missing in chunks from the floor. We told them there is no phone in the room and the first person did not believe and said to look again. Manager this morning was told so I hope there is one when we get back. It is a smoking hotel so be aware of the weed smell throughout the halls. The TV is not a smart tv and is very old. Do not recommend.

Excellent Stay with outstanding service from Daniel, Nancy, Penpa, Jose, Keith. The hotel is very chic with an upscale appeal. The rooms are small but clean and classy looking.

Sadly, this hotel has really deteriorated. I've stayed there several times and felt the positives outweighed the negatives. The location is excellent and I like the vibe of the lobby and staff down there are lovely. I had ok experiences with the rooms and, when I did need help, I received it. However, the last time I stayed there, there were roaches in the bathroom, the window shade did not work, the climate control was erratic (and kept me from getting a good night's sleep). I was also told that they did not have a lightbulb for the hallway so I truly had trouble seeing the key slot for opening the door. The carpeting was frayed and the overall feeling in the room was dilapidated and not clean. I did write to the management twice after the stay there and never even received a response. I am sad and disappointed about all of this and do not recommend staying at this hotel at the present time. Also, on one of the days I was there, a hotel staff person was taking a couple around to see other possible rooms for them because they were saying their room they had been assigned was intolerable.

I have a real issue with their added fees for the level of service received. It seems a little obscene to charge a "mandatory" incidental fee of $150 when most 4-5 diamond hotels charge under $100 nightly, in addition to a Resort fee of $28.89. That seems a little shady when my ticket price was $213 a night. You're charging $180 fees on $213 dollar room charge. That's a little under 85% of the room charge in added fees. Make it make sense. The math ain't mathing and it seems a little greedy.

Dirty hotel, small beds and room, very loud. The concierge desk was very chaotic. I would not recommend this hotel