Christina R.
Yelp
The reviews of this hotel are wild and I'm glad that I read them after we stayed and not beforehand. My experience at this hotel was probably more of a 4 star one but because of the crazy 1 star reviews I decided to bump my rating up a bit.
First, the check-in process was amazing. Best I've had, honestly, ever. The two people working were friendly and accommodating. We got the high floor we wanted but we were not upgraded, which is ok because I'd rather have the late check out honored (Gold Marriott status.) And it was a true late check out, our key still worked after normal check out time. They gave us food and drink vouchers and goodie bags upon arrival. They made the best suggestions and really made us feel welcome. Even when we passed the front desk, with other people we had not met working, we were greeted with smiles. I loved how your name was on the board walking in as someone with status.
The room wasn't small to me and I travel quite a bit. These complaints of how tiny the room is are really wild to me. No, there wasn't a couch or a big desk but we had a lot of space to place our stuff down and as locals, on a staycation, who didn't pack tightly the way we do when travelling outside of our city/state, we had a lot of stuff laying around (Christmas potlucks, gifts, etc. since we were still going to work the first day of our stay.) The bathroom, I will admit didn't have a lot of counter space and I realize that people don't want to "work" when they are on vacation but I just moved the tissue box, the makeup remover and the little tray with soap to the small table next to the toilet and towels. Now, there was a large space for our toiletries. I mean, it wasn't hard at all to do this. Stuff could have been moved down by the extra tp too. I will admit, the glass wall is weird. It's mirrored on the bathroom side. This should have been the other way around. The people in the bathroom should be able to see the room and the people in the room should just be able to see a mirror. This didn't bother us though. We're "that" couple that does everything together, if you know what I mean.
The hotel itself was very clean and the housekeepers are very active and present. I will admit this was a bit annoying on the day we checked out because we too were presented with a laundry bag to trip over as we exited the room. We do not ever have housekeeping do up the rooms while we stay at a hotel but they seemed to be doing a heck of a job keeping the rooms clean.
Security was present and that made me feel better because the hotel is in a less lively area, with closed businesses and construction around.
The three things that would have made this review a 4 are the most important things to me. First, the AC/heater unit I hated. It turns itself on, even after you physically turn it off, and I had to get up in the middle of the night, 2 nights in a row, to turn it off so I didn't sweat my life away. If I realized it did this, I would have kept the remote next to me. Second, the WiFi is non existent. We called the first night because it was a router/modem problem but they didn't understand and asked if we wanted engineering to come up. Um no, restart your router. The second day we could connect but the website would never let us press "done" to fully, actually connect. So we gave up. Third, and most importantly, the street noise was intense. If we stay here again, I will spend more to have a pool view because maybe there will be less noise. The full window is amazing and beautiful but you could hear every noise and there seems to be a lot of street sweeping going on downtown. Also, the noise between rooms was intense. I shouldn't be able to actually hear the people nexts to us' conversation. Thank god they weren't doing other things in there.
We did eat in the hotel restaurant but that's a different review.