Kathryn M.
Yelp
First, I just point out that there is no handicap area or seating. I also point out that the parking are very far away so if you need handicap parking, plan on having someone help you with your wheelchair. This is just the worst experience I've had in a really long time. I told the box office person BEFORE I bought my ticket from ahead of time that I may not be able to attend. She said that they offered a refund package. She did not tell me about or read me the terms and conditions of the refund package and she did not tell me it was through a separate company. She just said that if I needed a refund, it would be no problem. I could just call them. so about three weeks ago, I called them and told them I needed a refund and they told me to go through the third-party that sells the refund package. I started the process accordingly. After going back-and-forth for the last 2 1/2, three weeks and The Espee or secrerefunds.com not being willing to let me speak to a supervisor or help them me, will not issue the refund, does not feel that they are liable for not reading the terms and conditions or honoring the I was told I would receive if I couldn't attend the concert. I've also proven to thesecure refunds.com company that I am in Louisiana and cannot travel to San Antonio for that concert due to specialist appointments that got scheduled. I'm absolutely by the way I've been treated and the fact that in this day and age, there is no accommodations for people to actually visibly see the than having someone push a wheelchair in there and know that people will be standing in front of them the entire time. just the past reviews that I've read from other people in wheelchairs, and I'm sickened by the fact that I don't have an income, but now I can't get a refund and because they are not sold out, they don't need to refund my ticket because they probably can't sell it either. Shame on