The Excelsior Hotel

Beautifully restored landmark located directly across the street from the American Museum of Natural History. As a party of six adults and two energized kids, this was a great location and rooms were a decent size especially the suite! Bathrooms were on the smaller side but with super friendly staff, clean rooms and complementary water bottles for our day out - it’s definitely not a big deal. We would definitely stay here again. My entire family enjoyed their stay.

Loved them! They are so friendly! We left another hotel and booked this through Travelocity immediately so the reservation wasn't updated on their computer yet but we had tickets to the game and in a hurry so they told us not to worry that they would get us checked in when we got back and took our luggage for hold so we could make it to the game on time. They gave us a free breakfast card. The room was very nice. The AC worked great! The hotel was a block from the subway which was great! The bellhop (luggage) was super friendly. I was so happy that we changed hotels. The location was next to the natural history museum. Central Park was was right there & so many shops & places to eat. I am very happy and will use them again.

Gorgeous hotel lobby and the rooms are pretty decent considering the age. The beds are comfortable and they offer complimentary robes that you can purchase if you'd like. The staff have. Been so friendly and accommodating. When we had our flights cancelled due to weather, the other hotel we stayed at wanted to charge us more than double to stay an extra two night. The Excelsior Hotel did not price gouge us in times of emergency. Even the maintenance guys was super friendly and installed a brand new ow dryer for us when the existing one broke. The hotel is a 5 minute walk to the entrance of the Natural History Museum and central park. If staying in NYC this is a must pick Hotel.

I just had an amazing stay at the Hotel. The front desk person gave me a free upgrade to an amazing suite. I had mentioned to the housekeeper how much I enjoyed the soap and every day she left me some extra ( I hope she doesn't get in trouble for that). The front desk staff was gracious and helpful. Free over night shoe shines. Great Toiletries. Would definitely stay here again.

Beautiful hotel with a classic feel! It's neat, tidy and very well looked after. The employees are all friendly and very helpful. Some fittings and fixtures could do with a few upgrades(shower heads, towel racks). Old is not always classic but overall a wonderful place to stay in the amazing NYC

The hotel was nice. Rooms a little out-dated. location is great. They charge an additional "resort fee" of $21/night for fake "amenities." I'd have been happy to pay the additional amount per night if it was just included in the advertised room price. Making it a sneaky add-on, however, put a bad taste in my mouth.

Checked in Friday for the labor day weekend and the front desk personal was extremely helpful. Our hotel room was a suite and very tastefully decorated, the bathroom was beautiful. The have both robes and an umbrella for your use. The breakfast buffet was very good and the restaurant was a Latin fusion which was not my taste but my family loved it.

Pleasant view. The service was a little slow. But the assistance to the room was nice. The room met expectations for the most part. The plumbing was not up to par. The water builds up as the shower runs. I had to turn the shower off to allow time to drain. Other than that no complaints.