l p.
Yelp
I'm done with this place. I've been coming periodically for years and experienced everything from Afternoon Tea to dinners to musical performances. The service gets worse and worse, and it's not the servers' fault. It's just really, really, really bad (cheap) management. I went tonight for a holiday show. When the musicians arrived, no place had been set aside for them to set up their instruments. Huh? How do you not prepare a space for musicians you've hired to play?
Once they got set up and started playing, there was nary a server to be found. Some people waited 30 minutes just to get drinks ordered, and sometimes another 30 to order food. Tempting as it is to blame the servers, it's not their fault. The place is ALWAYS understaffed. That's management's job. This is supposed to be a high-end place. This particular band always fills the house, so planning should be pretty simple. Not so, apparently. The service is better at Olive Garden. It was crappy before new ownership and has remained crappy since. They've at least restored the banquette and some additional sofas to give it a warmer feel than it had just after the remodel, but I didn't come to sit on sofas. I came for drinks, a meal, and a good show.
Speaking of the show. It was FABULOUS despite the way the band was treated. Rumors in the world of musicians are that the pay for this gig is among the lowest anywhere in town. If true, that would be truly abusive, because tonight's band, Nikki Dee, filled the place and had folks up and dancing at the end. Most everyone around me ordered lots of food AND drinks.
When it was time to pay, they had conflated my bill with my table mate's. The server said "you didn't say to split it." Given that I only spoke with a server 4 times the entire 2.5 hours I was there, I didn't have much time to say anything! Then she told me my credit card wouldn't go through. Another patron whispered "don't worry, mine didn't either." I gave the server another card and checked my bank balance in a panic when I got home. There was absolutely no reason for my card not to go through.
I loved the music, but the rest was a s***show. Not going back.