The Fontenay

End on Nov 24 We stayed at a suite with a nice balcony connecting to a small standard room both overlooking the lake. Service was great from arrival till departure. They have a beautiful lobby lounge. Nice view, seating arrangements and nice music in the evening. First time to Hamburg but we love this hotel. We’ll come back. It will be much more beautiful in the spring we guess. With the view and access to the lake surroundings.

Very special hotel. The room was incredible, high tech and classy and with a lovely balcony facing a leafy quiet street. Personally for me the location is one of the best things about this hotel. However, if you like more noise and pollution and do not enjoy walking into town along the beautiful lake next to the Fontenay then maybe this hotel is not for you. Breakfast is amazing and the rooftop bar just as good. The best thing about this hotel is the staff, they will ALL look after you like you are part of their family, that’s special and not easy to achieve that level of service.

I’ve stayed at The Fontenay many times, and it’s truly a special place. The location by Lake Alster is peaceful and perfect for relaxing, yet still close to the city. The whole team is incredible – from the reception to the spa, housekeeping, and breakfast staff, everyone goes above and beyond to make you feel at home. A big thanks to the General Manager, Mr. Sponholz, whose leadership really shows in every detail. The rooftop spa and infinity pool are amazing, and the food is always fresh and delicious. The Fontenay is a true gem in Hamburg – the perfect place to recharge and feel cared for. Highly recommend!

Fantastic place. We went last April and we intend to go again soon. Excellent hotel, with very friendly and attentive staff. Our room was really good (Deluxe). Excellent breakfast. The indoor/outdoor pool is great, with beautiful views of the city. We had lunch at the Parkview restaurant. It was really good. Simpler dishes with a daily weekday menu and a la carte. We also had dinner at the 2-star Michelin Lakeside restaurant. This was fabulous. Great food and an outstanding wine pairing. One of the best in Hamburg (better than The Table, in my opinion). Very friendly and competent service, and a great Sommelier. We'll definitely go back.

Enjoyable stay, relaxing rooms and the spa was calm and welcoming with a great view. One of the doormen and most other personnel were friendly. Nice breakfast although whoever makes the scrambled eggs probably has never tried it themselves. Loved the rooftop bar (thank you doorman for letting me know it exists) and especially the fantastic loungey-romantic live music. Oh and the balcony doors are way too heavy. Bring a strong man to open them for you.

Had such an amazing stay. The entire hotel is luxurious and I was blown away by the wonderful service. Special shoutout to the kind staff member who brought me newborn diapers in the middle of the night when I ran out.

If you just need a place to sleep at, the rooms are the best I have ever been in and I can safely recommend the Fontenay for that. The breakfast (both the spot and the food) was also superb. However, if you want a 5* hotel with all that the 5* should mean, then the Fontenay is a disappointment. My experience might be due to bad luck but I still think it speaks about the hotel in general. We were there with my girlfriend for 5 days, and the public sauna was broken during those 5 days. Those things can happen but every employee had a different answer on when it would be fixed, which just made it feel they were inventing an answer on the spot and that the sauna was not in a hurry to be repaired. There is a hammam (that was still not on at 9am even though the Spa opens at 7am...) and private saunas that needs to be booked (for a cost of course, which can explain the lack of hurry to fix the normal one) but it does not replace the broken public sauna. The hotel tried to compensate us by offering us a bottle of champagne, but we had to send it back because my girlfriend is pregnant and cannot drink alcohol.That was all the hotel did, nothing else. I chose the Fontenay over the other hotels mostly for its Spa so I leave that hotel with a real bitter taste in my mouth. Then, the fitness room is small (probably half the size of our room) and clearly lacking in equipment if you want to do something other than running on a treadmill. Finally, the check-out was also surprisingly cold, the employee just telling us what we needed to pay as extra and that's it. No question on whether we enjoyed our stay or not, but I put that on the young age of the employee who is probably just starting. It's a beautiful hotel, with great rooms, but everything else is not up to a 5* standard.

The new generation The Fontenay is worthy of all praise. Fast and polite staff, great restaurants, relaxing and spotlessly clean spa, quiet and high sleep quality room. I will stay for 4 nights, how can I extend it? ?😊

The Fontany Hotel is one of the most phenomenal hotels we have ever stayed and that is saying a lot because we have stayed in castles, island shangri-la in Hong Kong. The moment we arrived we were greeted by Phillip a very polished, professional and helpful guest services associate who guided us to our amazing room with a view and a table laden with wine and a decadent chocolate cake. He opened our refrigerator with complimentary beer, candies, chocolates, snacks, nuts, coke, and other unexpected delights. The room also had innumerable specialty coffees and teas and many complimentary amenities that were replenished daily. We are still discussing this amazing hotel and can't wait to return.

This is a beautiful hotel with unparalleled service. Opened 1 year ago, this place is setting the standard for upscale luxury. Their interior is modern with a classical twist (a nice tribute to the historical roots of the city). This is also where I had the best schnitzel during my trip in Germany. I will come back just to eat it again! Their extensive breakfast is well worth trying too. Delicious options and impressive variety. Concierge services were beyond helpful in giving tips and suggestions on where to visit. They also helped secure some hard to find last minute tickets to the Philharmonic! Fabulous!