Laurie M.
Yelp
We moved in in June 2021 (and have since moved out in June 2022), and we loved it at first! Yes, there are some issues with apartment living that we found to be annoying, but the building, amenities, and staff were all excellent. The location has really spoiled us and keeps us in the area.
The Good - Location, location, location. It's phenomenal with Wegmans just across the street, the AMC Movie Theater, CVS, restaurants, the metro, etc. It's the reason we're staying in this area - the convenience can't be matched! The concierge staff are all wonderful; I can't say how great they are to work with and how friendly they are to everyone, even when folks aren't that friendly to them. The apartment itself is good for the most part - it's quiet (we were at the end of the hall and had a hallway that separated us from the front door), and we very rarely hear anyone above us or in the hallway.
The Bad - BH Management is ridiculous to deal with. The leasing manager (Amanda Jones) literally has no authority to do anything. She isn't even able to send out a simple email to the residents without sending it through legal. As a community, we've begged for more communication and while we're being told that we'll get it, we don't. They took away the work room without notice (they said it was messy, but every time I was in there, it was quite clean), and they removed the paper cups from the coffee bar (saying that it was because they wanted to be more green, but then said that they were originally going to restrict the hours of the coffee bar to morning only - proving that it's all about the money).
The latest is that they've discontinued the 24/7 concierge service after conducting some sort of "market analysis" and took away the service that was very important to many residents. Since they discontinued the overnight concierge, they've had consistent issues with homeless people getting in at night and sleeping on the couches in the lobby. One homeless gentleman can be aggressive and is scary to confront. In a "luxury" apartment, you don't expect to have homeless folks sleeping in the lobby.
The wiring in our apartment has been sketch since we moved in - we've had to have multiple lights replaced, we had issues with blowing the circuit when we had a TV plugged in and turned the light on, and we had an entire room where the electric sockets didn't work. The HVAC is the worst - the bedrooms are so hot it's impossible to get a good night's sleep, but the den/living area is a meat locker. I wish I were the only one with this problem, but from the people I've talked to about this, it's an issue in the entire building. I think this is what happens when they convert an office building to apartments.
The dog run is always disgusting, and the smell could knock you out. The best is when inconsiderate dog owners let their dogs pee or poop directly outside the door of the building, in the elevators, in the hallways, etc. - this happens constantly. It's disgusting! The parking garage is a hazard, though they finally put up some mirrors, so there aren't quite as many close calls anymore, but it's the smallest, worst designed parking garage I have ever experienced Even after all that, we were giving great consideration to renewing our lease for another year just to avoid having to move again. But, then we got our renewal information. We had to give notice 60 days in advance of moving, but they only gave us our renewal information 2 weeks before that date. You get an email from some person in another state, and the renewal rates are ridiculous, unless you're signing for a year. If you needed one extra month, it was over DOUBLE the normal rent. The parking fee went up to $200 a month also. When all was said and done, the new community across the street was just too appealing to pass up. In general, I enjoyed the actual apartment with the exception of the HVAC issues, but you can find better quality for cheaper elsewhere...we did - across the street at the Dylan/Reese/Easton.