Zeahlot L.
Google
We recently stayed at this hotel and had a mixed experience.
The Good:
The decor is beautiful and the recent renovations make the property feel fresh and modern. The staff was truly the highlight of our stay — kind, attentive, and helpful throughout. We were also allowed to check in about 30 minutes early, which we appreciated after a long day of travel. Prime location for French quarter exploration.
The Challenges:
Unfortunately, our room was located right next to the pool area, which was quite loud and made it difficult to rest or sleep.
Additionally, when glass was found in the pool and it was closed, the only notification we received was through Airbnb messenger. We were not notified via hotel SMS, nor were we informed at the front desk when entering the property that day. If we hadn’t checked the app, we would not have known the pool was closed and a hazard. Additionally, the next morning they started fixing the pool while we were still sleeping!
Other guests were also fairly loud late at night, which further impacted our ability to rest.
The bar and lounge area were closed for renovations during our stay, which we were looking forward to using. The bathroom was extremely small, and the limited space made it uncomfortable to sit on the toilet. Room maintenance was only provided upon request rather than automatically.
The Wi-Fi connection was inconsistent and frequently cut in and out, interrupting streaming on the TV. Lastly, the lock on our room door malfunctioned multiple times, requiring us to repeatedly ask the front desk for assistance to ensure our valuables were secure.
Overall, the property has strong potential thanks to its aesthetic and wonderful staff, but there are operational improvements that would significantly enhance the guest experience.