pwelch
Google
We stayed here for 3 nights to celebrate our anniversary and a birthday. I chose the hotel off the back of the reviews on here so had quite high expectations as the number 1 hotel in El Nido.||The first thing I must say is that the staff are all very lovely, rarely I have stayed in a hotel where the staff address all of the guests by name. This is quite exceptional. The hotel is well located, just a short stroll from restaurants, the night market, beach and stores. ||Our stay did face a couple of issues and I addressed this with the general manager. I must say in terms of resolving things and restoring my faith in the hotel, this is something he succeeded to do which is why I feel the hotel deserves its rating of 5/5.||The rooms are all quite a standard size, but are comfortable, have juice and drinks in the minibar which are complimentary. Bandanas and a tote bag are given as a gift as well as a friendship bracelet when you check out and this is a lovely thought.||The pool is warm and inviting and perfect for having cocktails during happy hour. The food at the hotel was delicious, I ordered a pie which was totally unexpected in Philippines and it was delicious. The breakfast, had really good quality produce and a really nice selection of things. ||We also decided to take the trip to Papaya Beach as the weather was overcast and we didn’t want to do tour C without good weather. A van of guests were taken to the port, transferred by boat to the most beautiful beach. We ordered a packed lunch also as there aren’t any food options on the beach. It was actually lovely to meet and chat to other hotel guests.||A perfect beach for relaxing and swimming and that afternoon we had massages in the spa which were really good. ||Despite a few issues, we did really enjoy our stay and the GM and all the team appeared to wave farewell with such warmth and sincerity. So, if things do go wrong, you can be assured that staff do care and will make things right and thanks to the GM for this.