The Gallery on Wells

I don’t even know where to begin! Our four years at Gallery on Wells have been truly exceptional. We recently made a pros and cons list about moving out of the Gallery -- we came up with hundreds of pros and only a few cons. But ultimately, it’s simply our time to move on. The front desk staff and maintenance crews have been consistently friendly and welcoming with little turnover during our stay. Our one-bedroom layout was spacious with incredible views, and the entire property — amenities, common areas, indoors and out — is impeccably maintained and cleaned daily. The apartment itself was very soundproof to neighbor noise, and we always felt safe and secure. Pricing is very competitive given the size of the unit, amount of storage room, and location. The garage is a private, fully enclosed residents-only garage. And the views… From our south-facing unit, we enjoyed a sliver of the lake to the east, the river to the west, the full downtown skyline to the south, and (bonus) even the White Sox stadium lights down Wells. Sunrises, sunsets, fireworks, storms rolling in... Absolutely unforgettable! It’s been an absolute pleasure living here. We truly wish we could stay forever, but life is pulling us in a new direction! We're going to miss our little box in the sky!

The Gallery was an excellent choice, we assessed so many different apartment buildings and found this to be the best option, which proved to be right. First of all the views are amazing. The amenities are fantastic, the staff are great, and the residents are so nice. We loved our time here and never would have left if not for a work obligation in another city. Highly recommend to all!

Lived in this building for over 2.5 years and I couldn’t be happier with both the building and the amazing leasing experience I’ve had here — and a huge part of that is thanks to Serena the leasing consultant helping me upgrade my unit this past year. She brings such positive energy and professionalism that instantly set the tone for a great living experience. She's also just fun to talk to, carries a welcoming attitude, quick follow-ups, and deep knowledge of the building made the leasing process smooth and enjoyable. Beyond just the leasing experience, the building itself is a gem. The location is unbeatable — close to everything, yet just far enough removed to feel like a peaceful retreat from most of River North. And the views are absolutely stunning, whether it’s sunrise, sunset, the unobstructed views of the city skyline never get old Serena is always upbeat, helpful, and genuinely passionate about creating a great experience for residents. She sets a high standard, not just for leasing agents, but for customer service in general. If you're thinking about moving here, know that you’ll be in excellent hands — and that you’re choosing a place that offers both luxury living and a fantastic team behind the scenes. Thank you, Serena, for making this building feel like home from the very beginning!

Have loved living at The Gallery for the last year and am excited for the next year. Amenities are top notch and the pool never feels overcrowded, it is also open later in the season which is a huge plus with warm Chicago falls. Staff is all friendly, especially the door staff! Very attentive as well and I've never felt unsafe here. Activities put on by the building have also been a great way to meet neighbors and make friends!

I just moved into a new unit at The Gallery on Wells, and I couldn’t be happier with the process. Erika Palencia was a huge part of that, she made everything easy from the very first conversation. She was responsive, patient, and genuinely helpful the whole way through. It’s rare to find someone who actually makes moving enjoyable, but Erika did exactly that. The building itself is great, the amenities are top-tier, the staff has been super friendly, and my move-in went smoothly. Overall, just a really positive experience. If you’re thinking about moving here, I highly recommend reaching out to Erika. She’ll take great care of you.

We have been here two months and enjoy living here. The staff are great. Especially Erika and Serena. Any concerns are addressed immediately with great care. The amenities and the other tenants are great.

Living here has been such a good experience. The leasing and management team is friendly, and the application process was pretty painless. It’s also really peaceful and quiet in my apartment, which I LOVE. The only noise I hear is when people are right outside my door doing stuff. This is usually short lived because I live by the elevator. The amenities are great, and the view from my place is honestly amazing. What really impressed me is the maintenance team. they’re so fast. I’ve had work orders taken care of within hours!! +they have 4 elevators that are fast! Overall, I’ve felt really taken care of here. No complaints at all!

I lived in The Gallery for ~3 years and only had good experiences. The staff are very sweet, always available, and are ready to help. Any questions or concerns I may have had were addressed immediately. The complex is kept extremely clean and the amenities are amazing. I strongly recommend living here if you are looking for a place in the city!

Lived in this building for over 2.5 years and I couldn't be happier with both the building and the amazing leasing experience I've had here -- and a huge part of that is thanks to Serena the leasing consultant helping me upgrade my unit this past year. She brings such positive energy and professionalism that instantly set the tone for a great living experience. She's also just fun to talk to, carries a welcoming attitude, quick follow-ups, and deep knowledge of the building made the leasing process smooth and enjoyable. Beyond just the leasing experience, the building itself is a gem. The location is unbeatable -- close to everything, yet just far enough removed to feel like a peaceful retreat in the city. And the views are absolutely stunning, whether it's sunrise, sunset, the unobstructed views of the city skyline never get old Serena is always upbeat, helpful, and genuinely passionate about creating a great experience for residents. She sets a high standard, not just for leasing agents, but for customer service in general. If you're thinking about moving here, know that you'll be in excellent hands -- and that you're choosing a place that offers both luxury living and a fantastic team behind the scenes. Thank you, Serena, for making this building feel like home from the very beginning!

The reason I am giving a great review is because of Serena. Serena has been wonderful since the day I moved in. Any issue that arises, she is the one to take care of it. She ensures the safety and comfortability of all of the residents and takes the time to make sure all individuals are taken care of. She is the heart of the gallery on wells and everyone else in the building agrees! We all know that there is an open door policy with her and feel comfortable enough to bring anything to her. She is always smiling, remembers everyone's name and is VERY professional.

The ladies in the leasing office, Serena and Nay, were extremely friendly and helpful with all of my questions prior to moving in. On move in day, we were assisted by a gentleman named Matt. He went over and above to make sure we understood the process, rode the elevator with us to explain how to get to the floor you need, and even showed us where to find the apartment. He was super kind and helpful!

This building is such a great place to live. The management office, specifically Serena, is so helpful. Serena goes above and beyond when it comes to her customer service, hospitality, and making sure the leasing process is thoroughly explained. She is the glue that holds this building together! Thank you Serena, for all your help!

Trust the other terrible *real* reviews you see online for this building! Beware of even touring here if you care about your privacy - I was recently walking through the lobby when I overheard one of the leasing agents openly making fun of a prospect's budget to the doorman (and they were using names). -Some floors are designated as "fur free" in leases, meaning nobody on the floor is supposed to have a pet unless it's an emotional support animal. My "fur free" floor had many pets on it, one of which was a puppy that barked incessantly (to the point where I couldn't take phone calls in my apartment). When I surfaced the issue to management, I was told that I "needed to be patient while the fur baby adjusted to its new environment." So not only did they violate their own lease terms, but they didn't address a serious noise complaint that disturbed numerous tenants for months. They've had the same issue on other floors, according to other tenants I've spoken with. -The building is not kept up well. The apartments are outfitted with cheap appliances, floors, and finishes that break. When something breaks and you have to submit a maintenance request to have it fixed, you get charged for it after the fact without being told. I cut my foot after a piece of the floor in my apartment came up and instead of apologizing and fixing it, they charged me $28. The amenity spaces are surface clean, but actually disgusting. The building exterior is cleaned once per year, so be prepared for your windows to be so filthy you can barely see out of them. -The property manager is rude, discriminatory, and shouldn't be in a service industry. There are other reviews on here that cite her abuse - BELIEVE THEM. She charges non-rent items to tenants without explanation or evidence, addresses questions with condescending and inaccurate responses, and relentlessly bullies anyone who complains. Also (hint hint), look at Google reviews that mention the property manager in particular. -BEWARE of moving in or out of this building! Upon giving notice, management will send you a threatening email saying that the apartment must be "in better condition" than it was when you moved in, and then "suggest" you hire your own cleaning crew, or you'll be charged a $40-$60/hour cleaning fee (the subtext is that the building relies on tenants to make their apartments "move in ready" for the next tenants - while most "luxury" buildings would conduct their own turnover cleanings - so be prepared to move into filth). Also, insist on an in-person inspection when you move out! I did because I was worried management would try to charge me for damages I didn't cause, and sure enough, they did it anyway. Things they're billing me for include: (1) $590 to replace their refrigerator because they claim I dented the door (image attached - it's barely noticeable). (2) To fill in pin-sized picture hook holes, so beware of even hanging a photo in your apartment (image also attached - they're charging me even though my lease explicitly states that "We will permit a reasonable number of small nail holes for hanging pictures on sheetrock walls and in grooves of wood-paneled walls, unless our rules state otherwise."). (3) For putting my furniture legs directly on the floors, "because I should have known to put felt pads under my furniture." (image also attached - nowhere in my lease does it say that I could not put furniture directly on the floors - they're charging me $8 per floor tile). As a general note for move ins - inspect EVERY INCH of your unit and put any damages (no matter how tiny) on paper or you WILL be charged for it upon move out, whether you caused it or not. During the move out inspection, we were screamed at and called liars by the assistant property manager, adding to the harassment I experienced from the property manager at this building. They also threatened to report me to credit unions even though I have no outstanding balance with them and have never been late with payments. Do yourself a favor and choose one of the many other buildings in River North to live in - the building right across the street is a far superior building with comparable prices and you won't be treated terribly. They also pay for fake reviews to improve their rating, so if this one gets removed, it's because they falsely flagged it.

I'm in my third year with The Gallery on Wells and have truly enjoyed my time here. Gallery Team - Gabby is an absolute joy. She's incredibly helpful, attentive, and is just a gift to the world. The front desk staff are equally as wonderful. Frank, Ken, and Trisha are so nice and welcoming. Maintenance is quick to respond and requests are easily resolved. One of the maintenance team members is even my cat's best friend. They are just that delightful. Units - The units offered at The Gallery have great layouts, specifically for the convertible units. Not only is there a bed nook, but the living space is very generous for a studio layout. The finishes are quite good and the in-unit laundry is always a huge plus. Best of all, they are pet friendly. Amenities - The amenities are absolutely incredible! There's a rooftop deck, grills, pool, fitness center, sauna, business center, and dog run, all of which are well maintained. Packages are managed through Luxer One which makes pickup a breeze. Any packages that are unable to be held by the Luxer boxes are placed in the management office for easy pickup. Building Events - Perhaps one of my favorite aspects of living at The Gallery is our artist in residence, Luis. He hosts periodic art classes and has his art displayed throughout the city. Additionally, The Gallery has hosted a variety of events including salsa dancing, movies by the pool, art tour, bingo, and on-the-go breakfast during my time here. Location - Located in River North, the location cannot be beat! Fitness studios and restaurants are plentiful and three different grocery stores are within easy walking distance.

I lived in the Gallery on Wells for two years and just moved out. I was simply moving out only for a change of pace and scenery. I have all great things to say about the Gallery! My favorite part was the views. You are NEVER going to get a better view, day and night it is amazing. Gallery Team - I wanted to give MAJOR cuddos to both Gabby in the managment office and Craig. Gabby went out of her way during Covid-19 to help me with tasks in my apartment while I was across the country. Craig couldn't of been nicer and has helped me with a number of tasks throughout my time at the Gallery. They both have been EXTREMELY helpful the last two years! Two reasons why I didn't give it 5 stars but SO close. One being the front desk. I do want to recognize that when you are paying a lot to live in a luxury high rise it is important to me that these people try to get to know you. Not once in my two years living at the gallery did any front desk worker try to learn my name. Trisha, Ken and Frank couldn't have been nicer but I would have loved for them to at a bare minimum to try to learn my name. Also in the managment office Trudy is extremely cold and rude and should not be there. Whenever I had a problem or something that needed attention I would ALWAYS go to Gabby or Craig. One time I had to go to Trudy for an isolated incident and she could not have been ruder and was uninterested in anything I told her. This was a serious incident that needed her help and attention and she was no help. Lastly, I would highly recommend anyone looking to live here it is great I cannot say enough good things about the building.

Please use caution if you are considering renting here. I live in an ADA unit, and I noticed in November that my windows were whistling and letting air into the unit. I submitted a work order in early November to have the windows fixed. It is now March, and this issue has not been solved. Management has indicated that the window handles on ALL ADA units are defective and in need of replacement, but it has been nearly five (5) months, and this has not been resolved. Management did not offer to move me to another unit (after numerous complaints) and INCREASED the rental price for next year. Really unethical. Very disappointed in this building. I hope they do not rent out my unit until the window issue is resolved. The pictures show the blue electrical tape I had to use to try to prevent air from getting in the unit. The ice formed during the polar vortex.

Our leasing consultant Craig Perry was amazing to work with! He took the time to show my clients and I all of their one-bedroom options, he was enthusiastic, he knew the property inside and out, and he was patient in answering all of our questions both before and after the lease signing. Thank you Craig for all of your help! Keely and Kevin are so excited to move in a few weeks!

Great place to live. Staff is friendly and helpful. Except there's this guy at the gym that constantly drops his weights. I think they are too heavy for him. Distracts others from working out. Wears a Chicago Bulls hat to the gym.

The Gallery on Wells is a gorgeous building that's perfect for busy professionals who work downtown. The units are beautiful and there are tons of restaurants, fitness studios & coffee shops within walking distance. My pet care team, Highrise Pet Care, frequently works with the concierge & management team and they are always super helpful and easy to work with!

I moved in early June and thought I'd give it at least a month before writing my first review. Pros: -Views, Views, VIEWS. The views are to die for and there is ample natural sunlight in both the main area, kitchen and bedroom which sold me on this place in the first place. -Beautiful amenity deck on the 10th floor with a POOL and hot tub. I appreciate that it's open until 11 pm because sometimes you just want to go to the hot tub later at night and look at the city skyline. -Large gym with plenty of equipment- weights and cardio on the 8th floor -Very friendly front door staff! -10% off coffee at Dollop Coffee which is in the same building/lobby. -Many rewards through Magellan across the neighborhood for food/drink discounts. -Cement balconies so you can sit outside in the rain without getting wet. -Fun events for residents occasionally offered -I cannot hear anything from my neighbors in my apartment. This has been a huge issue at other places I've lived. -Heat/ AC included -Floors in the main unit and bathroom are very easy to keep clean-- everything is brand new. Cons: -Management must figure out a solution to the package situation. They use Luxer One for their packages where you get an email when you have a new package and then go to the 8th floor and punch in a code to release it from a secure vault. Sometimes I get my packages over 24 hours after they've been delivered. As an Amazon Prime member-sometimes it's crucial I get the packages within the 2 day shipping time but I'll have to wait until management puts it in the Luxer One vault. This place would be perfect if it weren't for this! -My dog refuses to use the 3rd floor doggy potty area if it's been recently hosed off. It's a combination indoor/outdoor area with cement all around. There are hoses around to clean up the #1 messes from the pups but once it's been hosed off I guess it doesn't "smell" like an area acceptable to go potty for him. If there is leftover #1 from other dogs in the room he will use it. This is why I end up taking him outside most of the time and he pees right on the sidewalk. Sorry neighbors- there's no grassy areas right outside. -Water in the shower does not get as hot as I'd like. I turn it to as far hot as it will go every shower.

The convertible unit layout really is amazing. I've lived at many studios of the same square footage as their convertible and the convertible layout makes all the difference. Definitely would recommend checking out this place, it's convenient and has great amenities. Front door staff are the friendliest people around.

My girlfriend and I were looking in the loop for a new apartment. When we decided to look into Gallery, Samantha was an extremely helpful guide for showing us Gallery, with excellent advice and a warm, friendly personality that shows in person and in email form. She was also very efficient and straight to the point. Gallery is a great building.Unfortunately, we were not able to go with Gallery at this time, but in the future we definitely will keep it in mind! Thanks for everything, Sam!"

I've loved downtown Chicago all my life. We looked around for a few months to make sure that we'd make the right decision. And then we found Gallery, close to everything we needed. Our main decision maker was the building staff. As soon as we walked in, we were welcomed and felt at home. We met Trudy the building manager she greeted us at the entrance of the office, such a warm welcoming smile. She introduced us to her team and then we were off on our tour, here we are 2 years later and renewing.

With all of the options to pick from in River North, how do you make the right decision? For me, it was finding someone that was honest and to the point. This person for me was Sam Kizis on the Gallery team. A year ago I started this process with Sam and ended up not being ready to move but regardless- Sam was patient and kept me in the loop. Fast forward to a month ago where I restarted the process and reached out to Sam. Without hesitation, she showed me the same units (due to my crazy request) and immediately when something opened with my move in date, I got a phone call. To say that Sam was patient with me through this process would be an understatement (repeat questions and silly ones at that). The building is so clean, updated, and has all of the amenities (best in the area I would argue). I am happy to say that I am finally moving to the Gallery this Spring and could not be happier with the process.

During COVID we were hopeful that Magellan management would be understanding about rent costs and the current economy but that was far from the case. Both my husband and I have had salary decreases and every other luxury building we looked at in the city was offering at bare minimum 1 month off (many offered much more). After presenting Magellan Management with research, specific rates, and facts it was clear they were unwilling to work with us in any capacity during these times. We were excellent tenants with no pets, no children, no parties, not smokers, etc in an already low capacity building. We were only asking for only 1 month, which based on our research is standard. Additionally, we had been paying a premium for additional amenities for private residents including private balconies which were shut down through 90% of quarantine with zero updates. I suggested allowing apartment residents to "check out" weights or pieces of exercise equipment and pay a small monthly fee, an idea I never received a response too. They also never put together updates on when the gym or pool would open. In closing, they also mis-priced our current unit significantly lower 3 separate times and when we called we were told this was an "error" and it was not able to be rented to us. The doormen and maintenance staff at Gallery were wonderful and it's sad the management team was so unhelpful and dismissive. I would not rent from Magellan again. They don't communicate, listen or care about residents.