Caitlin Josephine Barnard
Google
I very rarely leave negative reviews, but my recent experience at The Ginger Pig in Hove was so disappointing that I feel it’s important to share.
My partner and I chose The Ginger Pig for a date night, as we’d heard good things and wanted something a little special. Unfortunately, from the moment we sat down, the evening did not live up to expectations. We waited far longer than we should have for our food, and when it eventually arrived, my meal was incorrect. Mistakes can happen, of course, but it’s how a restaurant handles those mistakes that really shows their standard of service—and sadly, this is where The Ginger Pig completely fell short.
Rather than offering an immediate apology or a thoughtful solution, the staff simply told me they would prepare another steak. That meant my partner had to eat his meal while it was hot, leaving me sitting with nothing in front of me. By the time my replacement meal finally arrived, he had already finished his, so what should have been a shared dining experience turned into something awkward and frustrating.
What struck me most was the lack of care in how the situation was handled. There was no real acknowledgement of the inconvenience until the very end of the meal, and even then, the apology felt like an afterthought. Their “solution” was simply to remove my main course from the bill—which, while practical, hardly made up for the fact that I didn’t actually get to enjoy a meal alongside my partner. A gesture like offering a dessert or a drink would have at least shown some genuine effort to make things right, but instead the response felt transactional and dismissive.
For a restaurant that markets itself as a higher-end dining spot, I expected far better service, organisation, and hospitality. Dining out isn’t just about the food—it’s about the whole experience—and ours was completely undermined by poor handling of a very simple mistake.
Sadly, The Ginger Pig turned what was supposed to be a lovely date night into a very underwhelming and frustrating evening. I don’t think we’ll be returning, and I certainly couldn’t recommend it to others based on this experience.