Gemma G.
Yelp
We had found this hotel on the internet before our recent trip to Cornwall and all agreed that it looked absolutely stunning. Alas, when we arrived we felt a little disappointed and I was all set to give them a low review.
The bedrooms felt like they had been recently refurbished but the rest of the hotel was pretty tatty, with chipped paint and flakey wallpaper. Doors to cleaning rooms were left open and rubbish was left outside which gave a very poor perception of this hotel. The shower in our bedroom also fluctuated constantly from freezing to scorchio and the door wouldn't shut resulting rapidly in a flooded bathroom.
However, the level of customer service in this hotel was exceptional and just proves how simply things like friendliness and helpfulness can turn someone's experience around...
The front of house staff were quick to change our room for us when we mentioned the problems with the shower. We were, in fact, moved to a room with a brand-new top-of-the-range shower and breathtaking views of St Michael's Mount from the window. A room that would normally have been a lot more expensive. In fact, all the staff we came into contact with were amazing good at their jobs - from reception, to bar staff, to waiting staff, and in particular the older chap (Anthony) that single-handedly ran the breakfast service.
Oh the breakfast!! There was so much choice from full English, to Continental, to smoked salmon and scrambled egg, to poached haddock, and any combination of the above. Nothing was too much trouble and our server never batted an eyelid when my slightly fussy travelling companions made particular demands on how the scrambled egg and sausages should be cooked, as well as asking for extras...!
The evening food, although nothing outstanding, was tasty and filling. My one complaint was that there was nowhere in the bar where you could escape the noisy television, which happened to be showing the final of BGT on this evening. We ended up going to bed early just to get away from it!
Overall, what could have been a disappointing stay turned into a lovely travel experience and we ended up staying for an extra night.