Issa A.
Yelp
I would never in my life set foot in this shop again. My 5 year old son and I purchased a number of items including a lollipop. On our way out we noticed the lollipop was cracked in half. We walked right back into the store and asked the cashier if we could exchange it for an unbroken lollipop. The cashier said my son likely cracked it, I assured her he hadn't, and she accused us of being dishonest because she personally checked them all. My son, who also spoke up and said he didn't break it, was heart broken for being accused of not telling the truth. Why have candy if you don't trust children or are so cold that you don't care to make them happy?
UPDATE TO OWNER'S BELOW RESPONSE (01/14/23):
I submitted the above review in a moment of frustration, but appreciation that everyone has off days, and maybe the lady I interacted with was having just that, an off day. With that in mind, I honestly thought I'd likely some sort of response that "this is a huge misunderstanding" or "I'm sorry and I'd like to make things right." I couldn't not have been more wrong, and am honestly disgusted by the owners response.
To be completely clear, my son didn't break the lollipop. It had a crack that my son noticed when we're outside walking past the coffee shop next door. My wife and our other son continued to the car and i walked back with my son to exchange the damaged item. When we entered the store the owner was ringing up the young lady who was checking out after us. We waited a minute or two while the owner finished ringing up the other customer. I explained that my son noticed the crack running across the top (it wasn't shattered, and I can't believe I have to write this) and asked if he could please exchange the item.
The owner, who I now know from her below response is in constant lollipop battles, said the items were brittle and that he (my son) likely dropped it. Knowing that he hadn't, I gave my FIVE YEAR OLD SON an opportunity to speak up by asking him if he dropped or broke it, and he said "no." Had he dropped or broke it, then of course we wouldn't ask to exchange it. Despite his response, the owner still declined to replace the item.
She's right in one regard, she didn't outright use the word "dishonest." Instead, said she wouldn't replace piece of candy because my son likely broke it, he spoke up and said he didn't, the inference is clear that she thought he was dishonest. Or another possibility, maybe the thing just broke without anyone dropping it given how brittle it is? Maybe he bumped the door in the way out? Or maybe it had a small crack that went unnoticed until he took a closer look while walking to the car? Who knows? Either way, he was truly heartbroken and was being completely honest when given an opportunity to speak up.
Just so everyone is clear,this entire thread is about a $3.00 lollipop, a five year old boy who said he didn't break it, and an owner who provided the below response. Like I said to the owner, it's not about the lollipop. What I should have elaborated on, and what the owner clearly is still missing, is that she made a little kid feel like a liar, which she did in spades.
