Matthew F.
Yelp
My girlfriend and I went to the Hannibal Buress performance on 3-26-15. It was my first time at the Grand and it will also be my last.
For starters, I ordered tickets and a parking pass directly from the Grand's own website. The parking pass arrived without any kind of identifying marks on it; it was just a card with a data strip on the back. I was under the impression that the theater had its own lot or garage, or at least one nearby that it uses regularly, but it does not. Every other theater I've been to does some version of this. As it turned out, the garage the ticket belonged to was 20 blocks away! My girlfriend got out and asked about it at the box office while I circled the block a few times. Why they would sell this pass is beyond me. To be fair, the employee she talked to was nice and gave us a free pass to the Double Tree garage, which was only a couple of blocks away. Being forced to drive around a very unsafe area for an extra 20 minutes was definitely unpleasant.
The next problem was that the seating map on the Grand's website is not accurate. I thought my seats were on an isle in the second row, because that is where I clicked when I purchased the tickets. Unfortunately they turned out to be in the second row of folding chairs directly in front of the stage. Had I known this I would have never gone through with the transaction. At the performance I actually heard some other people behind us remark the same thing, that they were mislead as well.
Thirdly, there was a drunk person yelling things at various times during the show, and the Grand employees did nothing about it. It disrupted Hannibal's performance a number of times, and he should have been removed after the second outburst. Perhaps the theater was more interested in selling alcohol then preserving the integrity of the performance.
Finally, the house volume was oppressively loud. Had I known it would be that loud I would have brought earplugs to lessen the burden on my ears. I've seen live comedy in a number of venus and I've never experienced microphone volume at such a level.
It should be noted that the theater was aesthetically pleasing and well-maintained, and the employees were all very nice. Unfortunately the complete lack of reliability with every other part of the experience makes it impossible to return.