The Grand, York

Stayed here for 4 nights. We got an executive room which provided us a bigger room. The room was excellent. The bed and pillows were comfortable and the room was clean and well maintained. Amenities were top notch and the luggage tag adds a very nice touch to a luxurious stay. Highly recommend if you are looking for a special and comfortable place to stay.

What a hotel. We have stayed in a few in York and this is the best by far!!! Rooms spacious modern with everything you need for a comfortable stay. The staff can not do enough very friendly polite and helpful. Breakfast is fantastic fresh plenty of options. And the restaurant well one word wow 👌. Will definitely be staying again next time visiting York.

We have just returned from a fabulous 2 days in York,we just stayed over for the 1 night. We arrived by train and this is a great location for the station so decided to leave the car at home. This has to be up there with one of the best hotels that we have ever stayed in. We arrived early morning and left our case with the concierge,and checked in then when we arrived back later on in the day we just needed to pick our room keys up. We headed off out we were going to the York designer centre for the rest of the day. On returning we had been allocated a room in the newly renovated part of the 4th floor,fabulous huge room and big bathroom with underfloor heating(we turned this off as we didn’t need it on mild outside)spotlessly clean, quiet on the 4th floor we weren’t bothered by any noise. We headed out in the evening for our evening meal,but on returning we did go and have a drink in the bar. Now every single staff member in this hotel was so friendly,polite and professional. But what let them down were some of the staff in the bar,not as friendly as the staff in the rest of the hotel,mostly the younger staff(sorry just being honest)we had 2 cocktails in the lovely cosy bar,(which were excellent)there was a service charge on which really I didn’t think there should of been,my husband ordered another cocktail and I asked if this could all be put onto one bill,which she did,then the service charge had gone up to just under £7,never come across this before it should be optional,we were even sat very close to the bar,we had to ask for some of the pretzels 🥨 (tiny dish)which were not replenished. Breakfast…wow again probably one of the best hotel breakfasts that we have had anywhere absolutely everything,& lovely filter coffee,a delicious fruit shot we were given to try, something for everyone,and excellent quality ingredients as you would expect from a hotel like this,the breakfast staff again were friendly and very accommodating really good tasty breakfast. On checking out and paying our balance we did hear a couple mentioning the service charge,but on this occasion we were happy to pay this as it’s Christmas,so we didn’t mention this, also she never asked us if everything had been ok with our stay,obviously it had but it would of been nice to of been asked. We left our case and bag which we headed off out shopping in York and around the Christmas markets as our train wasn’t until later on. We come to York several times throughout the year but we have never stayed here before we will definitely be back,and possibly stay 2 nights next time. Thank you to every single one of you, definitely a five star experience.

We are currently on our way home for 2 nights. We stayed in suite 502, one step down from the penthouse. From the moment we stepped out of the car we received 5*. We used the spa several times meeting different staff. There wasn't one moment I could think I would be more welcomed. I experienced 2 treatments with Gabby. Both were excellent. So attentive. From the work go I built a great relationship with Wayne, he even ran after me when I left to give me a hug. A real gent and so good at his job. George was amazing too. Nothing was to much trouble. We had room served for dining once, the food was incredible as was the service. The breakfast was out of this world, you couldn't want for anything more.

This is a lovely hotel, with the best friendly staff. Great location, rooms are so clean and spacious. Breakfast is the best… proper Yorkshire food! ||We stayed just before Christmas… beautiful decorations… lovely ambiance… honestly cannot fault it.

Beautiful hotel, very close to train station and a short walk from the main shopping area of York. We had a lovely visit, and most of the staff were very courteous, welcoming and friendly. The room was well presented and we had a very comfortable bed. It is a higher priced hotel and you could see the attention to detail and little touches that made it special. We were slightly disappointed that we didn't receive the same warm level of greeting as other guests. It was a stay we'd saved for and had looked forward to very much. It was obvious they had regulars, which is fantastic and means the hotel gets it right as a general rule. But it would have been nice if we'd had a little conversation with the check-in member. The couple being checked in next to us were being asked very general questions like where they'd travelled from, creating a little conversation, but we didn't get the same; just a hello and asked about what card we wanted to put on file for incidentals and then silence. I did attempt to make a little polite conversation with the receptionist but it was clear that they were not interested. It made us feel a little awkward. Asking simple customer service questions makes guests feel welcome and at ease, which we didn't experience at that point. On checking out it was better; we were asked if we'd enjoyed our visit to York, where we were going back to, etc. It made us feel more welcome, even though we were checking out. All in all though, our check in experience hasn't put us off booking in again at some point. Chances are it was an exception to their usual level of service.

Outstanding stay!||What a beautiful hotel in a fab central location with amazing attentive staff. ||Room was large, with big clean bathroom, comfortable bed, quality towels/linen. Lovely touch of a card & goodies. ||Only negative was there was a queue for breakfast but even this was resolved quickly with in room dining. Food & cocktails were very delicious.

From the moment we walked in until our exit, it has been fantastic. Thank you very much and there is nothing more I can write that would describe the magnificent experience we have had. Thank you to all the staff! Absolutely fantastic Staff are incredible Rooms are incredible Food is incredible The spa is incredible Everything works, family friendly, wonderful people in the heart of beautiful York. Highly recommended and shall be back next year for our Christmas escape! We would like to wish you a Merry Christmas and a happy new year to all at the hotel.

This is a lovely hotel in an excellent location. The concierge and valets were outstanding-helpful, attentive, and very personable. The one gentleman shook all of our hands as we left which was so nice. We had breakfast at the Rise twice, very good, and dinner once, which was good though only as one server was working our side of the busy dining room, it was slow. We stayed in the modern wing in a family room which was spacious and lovely. In terms of negatives, the mattress was hard and lumpy, and there was the only one small hook to hang towels and robes, so not much room for our party of three. I mention this because the Grand has a sustainability focus and encourages guests to re-use towels, which we did: more hooks are needed. The reading lamps on the headboard did not work. The major problem we had was the temperature of our room: the thermostat read 16 but it was more like 20; too warm for sleeping. I called down to reception and concierge and there was no answer - multiple times - I think perhaps the phones were malfunctioning. I reached an operator who said she'd leave a note as she was leaving in five minutes. I went down to the front desk and the staff member told me she could adjust it from a control panel in the lobby (?), however, the room stayed too warm. This definitely took away from the experience as I didn't sleep well and expected better from a five star hotel. Lastly, and this is small, but the greenery out front (topiaries and flowers) and in the hallways are plastic, again, not five star. For a hotel focused on sustainability, natural plants would be much more suitable.

Ask for an upgrade. Rooms are SMALL. VERY SMALL. The concierge is simply AMAZING and can help you with all your needs. Very VERY attentive and multitasking. The hotel is old and overwhelmingly big, but the location couldn't be better and the buffet breakfast with their beetroot smoked salmon was something we are STILL talking about. One of the spa employees was a real ditz, killing a star off the review. But on another visit, we had a tour of the vault, because my curious george husband HAD to see it (that is where the manicures happen). Upgraded room was super spacious and made for a lot of comfort with all the ammenities that make a "getaway" vacation special!

Overall stay was very pleasant and comfortable. Upon arrival, we were greeted by the doorman in a top hat and tailcoat, he seems to be a veteran, it was warm personable and on par to the level of a 5-star hotel. We booked 2 suites for a party of 4 and each room was different as they used to be old offices for the Northern Railway as explained by the porter that brought up our luggages. The suites were huge and amenities were what I expected, I loved that they offer Molton Brown for your shampoo/conditioner/body lotion, pillows and duvet were heavenly and I absolutely loved they have towel warmers. However, the reason for the 2 star is due to some of the staffs' less agreeable attitudes during breakfast (included in the booking) served in one of the restaurants. The food offering is expansive, they have a cold and hot buffet style choice plus A La Carte such as your egg Benedict. My last breakfast here, I was greeted by a rather cold waiter, my partner is lactose intolerant and asked the waiter if he had any recommendations from the A La Carte menu, the server was less than pleased and expressed an exasperated expression that he was asked this and didn't even try to give any advice...he instead went ahead with the rest of our party's orders like he couldn't wait to get away from us. Later on, I realized he treated the table next to us completely different...he knew his manners and even calmly asked the lady if she wanted juice after she ordered coffee...comparably he didn't even bother asking me...didn't ask our table with a kind tone at all so it made me realize he purposely treated our party differently. Now, I just want to be clear we are a Chinese party and the other table were White, it made me suspect a level of racism was at works here....even when I went over to the hot buffet place and asked the staff for a fried egg the lady was exasperated. None of other staff made me feel this way except for those 2 staffs at the breakfast place. How are we any different from other customers?! Just because we are Asian, we are treated with clearly less respect like we cannot tell? I thought if anywhere, I shouldn't find racism in a 5-star hotel, the breakfast experience left a bitter taste in my mouth...we didn't pay for this to be treated like we are less. If the incident at breakfast didn't occur, I would gladly give this hotel 5 stars but please vet your staff for racism. It is unacceptable. I will not recommend this hotel to anyone of non-white descent..or if you decide to stay here go somewhere else for breakfast if you want to start your day right.

Excellent hotel. Regal and posh. Rooms are wonderful. Service is exquisite. Close to everything within the confines of the York walls. We stayed 9 days and enjoyed every day. Highly recommend.

York was a pit-stop on our way to Edinburgh, recommended by our travel advisor. We are so glad we visited! York itself is a beautiful and fun little place. We enjoyed walking around this quaint town. Many shops and restaurants, nice parks, and a lot of interesting history. It was busy but did not feel like it was bustling. The Grand is in a prime location - Less than a 5-minutes walk from the train station and then right at the opening to the town so you can easily take a day to stroll through and see everything. We enjoyed our stay at the hotel. The exterior architecture is gorgeous. The room was large and updated. We enjoyed an evening in the bar and took an hour to relax in their spa facilities. The food in the restaurant was not particularly memorable but still good. While overall a very nice place, some of the interior did feel like it needed some TLC - the hallways, mainly. Finally, I must highlight our experience with Wayne and Anna. Both were incredibly friendly and helpful. Wayne in particular walked us through a map of the town and highlighted several good sights for us to see. He was genuine, energetic and welcoming upon each greeting. Wayne alone makes us want to return! We highly recommend York and The Grand.

Terrible customer service and low quality food at the Grand Gala Ball of New Year's Eve in the Grand York. We were served canapés to begin with, neither the taste or the presentation were up to the standards set for such highly recognised hotel. Further, the ingredients on some of the canapés (ratatouille) were exactly the same served on one of the starters (and it wasn't even good and highly suspicious of left over reuse) The food served was absolutely not reflective of the expensive night (200 pounds per person), it was of low standards, with no flavour and simple presentation. The servers were nice and the musicians good, however, I could not enjoy the night because just after finishing my meal I was feeling severely nauseated and had to leave immediately. At home I had the most repulsive projectile vomiting I ever had in my life. My partner suffered indigestion all night. And that was our triumphant entrance in the New Year. I was not drunk neither sick. Immediately after vomiting I was relieved and only felt tired and bloated the rest of the night. This is highly suspicious for a rapid toxin of food/human origin consumed during the meal at the Gran York. I could be understanding because these situations can happen everywhere. However, the Grand York has not behaved as grand as its name suggests with my complain. They have absolutely refused to provide any sort of compensation and have hired the services of a 3rd authority that while could have behaved in a professional manner, does not provide absolute evidence that I did not surfer of food poisoning at the Grand York. The reason is simple, I cannot prove it an neither can the Grand York disprove it. I was not sick enough to attend the emergency hospital, therefore I have no samples to analyse and prove my intoxication. They have not analysed all food that I consumed because by the time that was requested, at least a week later (even that I informed them the following day) the food was obviously gone. And they have refused to test their staff for Staphylococcus aureus carrier status (which is the most common source of this kind of rapid clinical signs). I am deeply disappointed with this hotel of such high reputation and particularly with his duty manager Elliot Carroll , which has treated me with a profound condescending attitude. I DO NOT RECOMMEND ANYONE TO VISIT THIS HOTEL.

My favourite hotel in Yorkshire and possibly England! The staff are so friendly and welcoming, the service exemplary and the rooms beautifully fitted out with every possible extra...even Moulton Brown mouthwash! The restaurant is also superb, with a really imaginative take on a range of dishes. Had lamb last time and I can honestly say it was the best I've tasted. Stay at this hotel!

This is a review for The Rise, the restaurant within the Grand Hotel & Spa. Food and drink were good, and the atmosphere can't be beat. Service, however, not on par with the location. There for tea, we ordered the Hendrick's Tea up charge and the staff member was obviously new, so she had to grab the menu book to see what we were speaking of. This carried on for every tea the 6 of us ordered. Obviously new, she was very unprepared for service. At the mid-point of our tea, we asked for another round of Hendrick's pots. The same staff member asked if we were reordering the entire tea service again! A few moments later, another staff member came by and told me that the pots would cost the up-charge difference between the regular tea and the Hendricks tea. This was acceptable and I ordered. When the bill arrived, the extra pots of tea £25 each, totaling £50! Neither of the staff members could be found as we were towards the end of our service window, so another staff member came over when I motioned for her. She told me that the price was right and that this is a very confusing up charge for the staff and guests. Everyone at the table assured her that the we were told this was sold as a repeat of the original up charge, not £25 a pot. She finally offered to take one of the pots off the bill. Another very odd thing is that we asked for our remaining sweets to be boxed up, but in order to get them from staff, we had to sign waivers to release the hotel and restaurant from any liability. Weird! When we arrived back to our vacation flat, they had not packed any of the savory items, only the sweet items we had left. Total bill was over £230. We have eaten at many nice places while on holiday, but this was the largest regret we had of our two week trip through the UK. I'd never do it again at this location.

This may have been the nicest hotel I've stayed at. It was beautiful, centrally located, and very quiet. The staff was friendly and attentive.

I'm currently writing this from my room in the Grand Hotel and just have to stay that this has been one of the nicest hotels I've stayed at this far. I don't want to leave! The history of the building is amazing and the location is right near the train station yet easily walkable to the center of town. For me, the small touches of this hotel sets it apart: concierge escorted me to my room and gave me tips on local sights to visit. Room is immaculate with heated floors in bathroom, robes and slippers for use, lip balm provided during turn down service, Molton brown toiletries, comfy bed, and most importantly of all the speakers in the bathroom that play sound from the tv. It's the little things!

This hotel is great. And the new restaurant RISE is world class. Beat food in York by far. Plates are Tapas style. Small plates and all great. Slightly pricey - but well worth it.

The rooms are very nice and like ones in London; however, I came to breakfast and ordered the pancakes. They were pre-cooked, inedible and like oily potato cakes or doughnuts.

We have stayed in other hotels in York but the Grand is by far our favorite. It is in a great location - a short walk from the station and from the center of York, not to mention the restaurants and pubs nearby. In an old building, the owners have (unlike other nearby hotels) carefully updated the rooms to make a modern, luxurious yet not overly stuffy experience. Our room is large and has plenty of storage space, has a separate bathroom and a shower room, a giant (comfortable) bed, free wifi and decent TV service. The only potential negative is that the view is less good than some other nearby hotels, but there's a limit to the amount you stare out of the window and I prefer a good room to a good view. The staff are attentive enough without being overbearing and the bar has not just good food but many whiskeys: what more could a guest need?