Eric
Google
When I placed my order, the person taking it came across as standoffish and cold. I ordered a Reuben for here, but after waiting 15 minutes in an empty restaurant—which is inexcusable—I was handed a to-go bag instead. The same person even mentioned they would serve it at the table, so I don’t understand what the disconnect was.
When I finally got the sandwich, it came out lukewarm instead of hot the way a Reuben should be. The first half was decent aside from one bite I had to spit out, but the second half was greasy, bland and disappointing. There was very little sauerkraut, and the dressing tasted more like mayonnaise than Thousand Island.
Frustrated, I tried to speak with someone, but it took talking to three different people before anyone cared enough to listen. In the end, all I got was my money back—no apology, no effort to make things right.
For a place that’s considered a local staple, this was far below expectations. A Reuben isn’t complicated, but somehow they still managed to Screw it Up.