Nathaniel L.
Yelp
Update in response to owner reply - as many before have noted , you need to learn to delight in feedback rather than running from being accountable for how you choose to run your business and the products you serve and the staff you choose to employee. Sadly, I won't be accepting your offer to return. Your apologies lack sincerity when you make excuses to diminish my experience. If only you kept the same energy displayed in your written response to my review to improve the customer experience, prior to receiving a valid , yet poor review, then you'd maybe just avoid repeated issues of this nature in the future. All the best to you. Ps - take a peek at the picture below and take note that clearly I didn't eat all my food and even if I did, that would be my business given that I paid for it. Do better.
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1/10, I do not recommend. I'll start off by saying, perhaps this was an off day considering the prior mostly favorable reviews. My experience was something I'd like to forget , but it I'll likely remember it as one of the worse vegan dining experiences I've had in a long while. To start, service (our server in particular) wasn't great. She brought no plates for the appetizer, never came back to check on the food quality but rather she was texting on her phone behind the counter and taking intermittent bites of her food. Just a bad look..... for any business especially one where dine in service is offered. At 3ish on a Saturday they weren't very busy so the service and food quality should have been better. I can ignore the second-rate service if the food was fire. Unfortunately, it was cold and I happen to like my food hot. The seitan in my gyro was room temperature as were the fries. Tzatziki was underwhelming in flavor, consistency and taste, as was the cole slaw. This food didn't taste like it was prepared with love or any attention to detail given, again maybe an off day. While admirable that they replaced my fries with hot ones as requested, nobody inquired as to why we left most of the food and drink unconsumed, whereas most establishments actually survey the room to see if customers are enjoying the cuisine/experience. To note, we also tried the seitan rolls which were actually okay EXCEPT they were drenched in grease-- best way to explain this one is that the grease wasn't hot enough resulting in the rolls being soaked in visible grease inside and out.
I'll keep looking for vegan dining options in the Tampa Bay Area, as this one unfortunately missed the mark for me.