The Greenway Hotel & Spa

Majestic grounds and building with a great historic feel. Spa and Pool were great, if a little busy, despite the time of year and in the middle of the week. We were upgraded to the biggest room in the hotel and it was fantastic, felt like being in a small house and tastefully decorated.

We have just enjoyed another family lunch celebrating a birthday. We chose the panel room to enable the grandchildren to relax and make a noise if they wished to. Elise from the Greenway was very helpful once again and allowed us to secure our choices for lunch. We had drinks in the lounge before lunch. The food was all very good and all the staff we encountered were great. We had use of the room until late afternoon . We would highly recommend the hotel, especially for special events.

I don’t think I’ve ever written a bad review before, so forgive me if it’s a little incoherent. A lovely hotel, a wonderful room and food to die for, but all I remember is getting ripped off at checkout and the hotel staff agreeing that they would feel the same in my position and would raise this with the appropriate person. Doesn’t help me but at least they felt the same. No offer for a manager - just presented me with the card machine like she’s probably done for countless others in the same boat. So, here’s the story: Booked an overnight stay with dinner, bed and breakfast, plus extras which included a massage for my wife and I, and afternoon tea. Agreed with the price over the phone with the hotel booking team and double checked that everything was for 2, (dinner, breakfast, massage and afternoon tea) which they repeatedly confirmed - so went online and booked feeling assured! Confirmation came through only to see the massage was for 1. I called and spoke to reception only to find out that what was advised on the phone was incorrect and the massage was only for one, and there was no other availability for myself. Disappointment number 1, I accepted this was a mistake made by their booking team and proceeded with the booking anyway and would just lie to my wife about my massage so she didn’t feel bad going in solo. Disappointment number 2. This trip for wife’s 40th birthday was going great despite the booking hiccup, until we sat down for afternoon tea shortly before departing, only to be approached by staff to talk about money in front of the person the occasion was a gift for. I said I would clear it up with reception after, only to be approached again by the staff who proceeded to embarrass me in front of other diners who stopped eating themselves to listen to them discuss costs and the confusion over our booking. During the final moment of our stay, I was told that despite the total being £634 for the package we’ve chosen and the extras we’ve selected, I was told that the afternoon tea wasn’t included in this price, and that only the price of one of the extras was included, despite all of them being added to the booking at checkout. This was only confirmed after we’d starting eating which is a little late after we’re half way through. In all honesty, for £70 (the price of the afternoon tea for 2) I would have opted for a full meal in the restaurant which would have likely been much less. In summary, I probably wouldn’t have booked the stay if I knew that it would £70 more than the booking online suggested and nowhere online or the booking confirmation does it say this is not included in the price, only that it’s included on the booking. This is close to intentional misrepresentation and left nothing but a sour taste in my mouth, and left my wife feeling embarrassed on her big weekend and now guilty knowing I had to forgo a massage too and just hide in the spa because I was badly advised during my booking enquiry. Despite the great hotel service and a lovely time spent in the venue, the overall experience is tarnished and wished I had booked elsewhere. I would simply say to other prospective guests to enquire by phone that all costs are represented on your booking to avoid the same hidden cost and disappointment at checkout. Photo attached showing all items on the booking and the total, but apparently we have to pay on top for the afternoon tea. Completely hidden cost and I don’t like that type of sly trick! Wish I could just get a full refund and try this all over again somewhere else.

I had the most gorgeous Christmas lunch with a group of friends today. The food was wonderful. Beautifully presented and so delicious. The turkey especially was so the best I've had in a long time. It was very generous for the price, and all in a great setting. The staff were all attentive but not intrusive. I will most definitely be coming back very soon. Many thanks all at The Greenway, and happy Christmas. Jan

Stayed for 2 nights for our 28th wedding anniversary. The hotel was quiet and relaxing and our room 27 was clean, spacious and well equipped. Dinner and cooked breakfast in the restaurant was excellent (although the continental breakfast could have done with a few more options e.g. fruit, cheese and cold meats etc.). ||The staff were lovely, especially Nadia and Jasmine in the restaurant and Jane in the spa, who were efficient but also very warm, friendly and welcoming. The spa itself is small but very well laid out with steam room, sauna, outdoor hot tub, pool and a small gym (which could do with some heavier weights).||Unfortunately, due to the weather, we were unable to walk the grounds, but the view from the restaurant was amazing.||All in all, we had a lovely, relaxing time and will visit again.

We stayed for 3 nights at The Greenway so that we could relax before Christmas. We have just moved house & prior to our arrival had visited numerous friends & family.|We just needed somewhere to chill out. The Greenway was the perfect place.|James was very welcoming on our arrival & all the staff from there on were excellent. Super efficient Ji the food & beverage manager, who could not have been more obliging. Rav the barman who was always smiling & made an excellent G & T. The waiting staff including Nesha, Nadia & Katy. Also a lovely blonde girl whose name we don’t know. They all looked after us extremely well. I am recovering from 4 fractures in my foot & ankle so couldn’t go to the spa but definitely next time.|The head Chef was very obliging & made wonderful vegan dishes for me, especially on our last night.|We now feel fully recharged ready for the mad dash towards Christmas. Thank you to all of the staff, you are a great team.

This building is stunning and beautifully furnished throughout. The food is excellent and perfectly served. Staff are very professional . The reason I gave it a 4 instead of a five is firstly, the electrics in Room 12 were completely incomprehensible and despite many attempts to get JUST side lights on , we failed. Secondly, children are allowed in the luxurious, generously proportioned, calming, spa. Kids Jumping in the pool and playing ball games didn’t help me unwind or switch off. Very surprising for a hotel like this.

Beautiful hotel in a gorgeous location. The staff were amazing and the food was phenomenal (go for the 7 course taster menu, it's definitely worth it!). The tranquil spa and comfy sofas by open fires are perfect for relaxation.

Disreputable Hotel. Made a reservation 5 months before our stay which they Cancelled 2 weeks prior to the stay. Offered no other accommodation for the situation which was during the busy summer season. We were leaving for UK within days which leaves us scrambling and doing it all while we should be seeing London. There are numerous boutique hotels in this area. Try ANY of these first.

Wonderful, comfortable, intimate country house hotel. The restaurant is expensive but everything it should be - my standards are very very sensitive to what I'm paying, and even given the size of the bill, no one puts a foot wrong. Rooms are not huge but beautifully decorated. Only downside of our last visit was that my husband wasn't that impressed with the continental breakfast, but the silly boy should just have had the full English, which was wonderful. Check the website for good value weekend deals.