Marierose A.
Google
I am extremely disappointed with the service we received at this restaurant. My boyfriend and I had planned a special date night—he surprised me with a comedy show followed by dinner—which unfortunately was completely derailed due to the restaurant’s lack of organization and poor service.
My boyfriend made a reservation over a week in advance for 5:30 PM, with our show starting at 7:00 PM. This should have provided more than enough time to enjoy dinner. We arrived a few minutes early, only to be told by the hostess that we would need to wait at least 30 minutes to be seated because walk-in guests were being seated before those with reservations. This defeats the entire purpose of making a reservation and is something I have never experienced before.
While waiting, we were directed to sit at the bar. Despite the bar not being busy and having four bartenders present, it took over 15 minutes for anyone to acknowledge us or ask for our drink order.
Once we were finally seated at our table, another 15 minutes passed before our waitress came by to bring water. At that point, she immediately informed us that we needed to place our order right away because the kitchen was backed up. We placed both our appetizer and dinner orders, but after waiting some time, we were told it would be at least another 45 minutes before our food arrived—meaning we would miss our 7:00 PM show.
As a result, we were forced to cancel our food order and attend the show without dinner. What should have been an enjoyable and well-planned evening was completely ruined due to the restaurant’s disorganization and lack of urgency.
To make matters worse, a manager never came by to apologize or acknowledge the situation. There was no attempt to make things right—not even an offer to take care of the small bill we incurred for two side salads and a drink.
This restaurant claims to hold itself to high standards, but our experience fell far below even the most basic expectations of service and hospitality. We will absolutely not be returning, and I would not recommend this restaurant to others.