Samantha C.
Yelp
It's places like this that make you wish that Yelp offered an extra special 6th star to give to those places that truly go above and beyond any other, and leave you feeling like nowhere else will ever compare. I have never felt so attended to, so pampered, and so comfortable yet amazed with all my surroundings.
This is a stunning and incomparably centrally located hotel, mere steps away from the tube and all the beautiful bustle of Piccadilly, but itself a refined, classic, and luxurious repose. Every single person I encountered from the doormen & bellhop to the hotel reception, housekeeping, and restaurant wait staff were wonderful - warm, accommodating, professional, and just the cream of the crop. Every person made me feel like my needs were of the utmost importance, and that feeling is so priceless when it comes to hospitality of this caliber.
Upon check-in, I was in a hurry to make it to an afternoon tea reservation that I was late for due to surrounding road closures that delayed my arrival. The hotel staff checked me in with great efficiency and even offered to call the place on my behalf and let them know I'd be running about 10 mins late. The concierge called my room to let me know my new arrival time had been confirmed which gave me that extra peace of mind I needed and time to get ready to leave. The receptionist also let me know that she would be happy to give me a tour of the building once I'd returned from my plans and had more time. She indeed warmly followed through once I returned from my day, accompanying me to the various floors and amenities and offering historical background and recommendations for my stay. So beyond lovely and helpful.
I dined at Barbounia on the 1st floor for dinner and had a really delicious and pleasant meal. This is also where complimentary breakfast took place, where I enjoyed a full english breakfast (+12gbp supplement), coffee, and yogurt. The hotel is so centrally located that I was able to take a relaxing morning walk to Buckingham Palace before checking out and heading to the airport. Check-out went very smoothly as well - they helped me to get a taxi to Heathrow, provided water and a place to sit comfortable for a few minutes as we waited for the car, and helped me load in my luggage. From start to finish, I was so impressed and delighted and will be returning as soon as I can!