The Guild Downtown - Vine St Cincinnati

The location is very central and parking was easy to find near by. However, overall this was a pretty poor experience. First, this is not a hotel. There are no real staff on site so everything is automated. That means you have to go through a rigorous check in process several days ahead of time including background check and sending a copy of a photo ID. Second, when you arrive the phone app is supposed to let you in. Our door was not functioning correctly so we had to call and the building manager arrived and got us in the room, only to discover that the keycard inside the room also did not work. Third, the room looks okay, but everything is pretty cheap and not comfortable. The handle of the shower was about to fall off. The coffee pot didn't have a lid. Our friends a few rooms away had a broken toiler paper dispenser. Finally, I booked in advance at a higher rate so that I could have some flexibility if my plans changed. But my card was charged immediately upon booking. And there is apparently a 10% added cleaning fee that processes after check out. Will not return to this place.

We booked through a discount site and was unaware when we showed up that everything was virtual since our email said to check in with ID at front desk. We had to call several times to finally figure out our virtual key situation. The gentleman on the phone was extremely nice and helpful. The reason we are giving it only 2 stars besides the check in issue, is because our room was not very clean. We had random pink stuff on the walls, floor, comforter, and shower. The container for soap were empty in the shower as well. We also did not have hot water but only lukewarm water in the shower. While the room setup was nice, just the lack of cleanliness (especially the floors and comforter) for what we paid was very disappointing. The issues with keys and having no front desk or anyone on site to help with room issues was also frustrating. We also did not realize they had zero parking so anyone wanting to book here needs to also take into consideration parking and parking garage fees. For us for one night and keeping our car parked cost us an additional amount that we could have used towards something else within the city.

Not sure if there is any actual on site staff but did see a security guard in the lobby a few times. Support was virtual but always accessible, had a slight issue with the thermostat and it was promptly resolved. Our suite was actually more like a studio apartment with full kitchen, high ceilings and very comfortable. The building is older - as are the elevators but we mainly used the stairs so wasn’t an issue - but the suites are very modernized. Overall we enjoyed it and would stay there again.

Checking in is a real pain and even though the person we talked to was nice and patient we couldn’t open the front door for check in, thankfully someone just so happen to be entering which is why we were able to get in. Then we needed to download another app for the key to the hotel door. Very happy when I saw actual keys in the room since that was the only way we were able to get in and out of the building/room.. but the location is perfect and ultimately would stay there again. The rooms are really nice!

If you are not familiar with the area, the property can be difficult to find. This was my first "virtual staffing" experience with a hotel, so it was odd not having someone there to greet you & tell you about the area. I flew in from Los Angeles and so staff made accommodations to have my room prepared for early check in. That was much appreciated! I wasn't aware the front door code was emailed to me, so I was waiting maybe 5 min to get inside of the property. No big deal. The room was nice! The only thing I noticed, was that it seemed like cleaning was rushed. There was dust and dirt in all corners of the room and there were strands of hair on the shower wall. Overall, a decent experience. The noise from the city at night can get bothersome, but it is a city so it was expected. Location is great. Walking distance to many restaurants, bars and some attractions.

We really liked this apartment. It was very clean and spacious. It was convenient to downtown, and there was parking right across the street for a very reasonable price. We did have trouble with the keypad for the building, which I won't hold against the property itself because I understand it's the building owner who is responsible for that, but they did have someone on the property at the time of check in who was able to help us, and there is a key card once you enter the room that worked just fine. Also, the little convenience store in the lobby was a nice surprise.

Had to wait until 5 pm to check in. Could not get into building at all until we received the text for the code. Reserved 3 rooms for 2 nights. Still had dishes in the dishwasher from previous nights stay. Not having a person on staff made it really difficult. Only one elevator worked in the building while we were there. Great rooms and great location but overall for what we spent for the rooms I could have saved money at Marriott.

Interesting experience we'll probably never have again. This place is almost like an airbnb, there are zero employees on-site and the rooms are like studio apartments. You need to use your phone as the key which isn't terrible but the front door was not working and was never fixed during our stay. There was another entrance but we did not know that until later in the day. We requested hand soap when we checked in because the huge glass (as in housekeeping can clearly see the level) bottle was completely empty, we were told it would be refilled but never was.

The room was not what I expected. No linens for the pull out couch. The shampoo and soap dispensers in the shower were empty. Wi-Fi didn't work. Microwave didn't work. Repeated calls to the management company (located out in Los Angeles??) we're useless. Never had our issues addressed during our stay. Be aware that this is not like a hotel, and you're on your own if things need to be addressed. I would look for other options next time.