Natalie R.
Yelp
Came here on Halloween night with a group of friends. Understood that it was going to be busy, and service may be subpar due to that - that wasn't an issue we just wanted somewhere to hang out after watching the parade. However, our experience was kind of ridiculous. Were seated immediately which was nice. That was the only good part of the night.
We ordered a round of drinks and food - drinks came out at a decent time (but we had to substitute as they were out of most of the winter cocktails which wasn't a big deal, but would've been nice to know ahead of time) and we waited an hour+ for 4 cold appetizers and 2 inedible entrees. Half of us ordered a second round and that came out before our food. Three tables that were seated after us got their food before us.
When we asked the server why we hadn't gotten any food she responded that the entire order was coming out together. Who brings out apps after entrees, especially when folks are drinking? Asked if we could get the food that was already done being made (as fries shouldn't take an hour+) and she said that would confuse the kitchen more - obviously not as our stuff was sitting for a while since it came out cold.
Two of my friends ordered the chicken sandwich and one of them had undercooked sections while the other one was made with CHICKEN TENDERS - one completely burnt, the other raw. If they were out of chicken breasts, they could've said instead of making a half-ass substitution. Both of the sandwiches came out cold, the croquettes and cauliflower wings were cold (and substitutions were not followed as my friend asked if it was possible for buffalo sauce to be on the wings instead of sesame and the server said yes), the fries were the only thing warm-ish.
After letting our server know we were disappointed, we were able to get a round of drinks and one of the sandwiches off the bill which was nice, but not without getting a bit of attitude from the server. We understood that it wasn't her fault and told her so when we complained initially, but if you know the kitchen is slammed when a table sits down - at least give them a heads up.
Overall: drinks were fine, food was ass, service was ok