Denise D.
Yelp
It took me a few days to post this. I was extremely upset after leaving this place. My initial review in August was good, I put 4 stars. And now the difference between night and day. I'm going to be fair, as usual, which is why I didn't post an updated review right away.
After going to this place in the early afternoon and enjoying it very much, my son decided to book a table for 8 for a bday celebration. The booking was for Sept. the 13th at 5:15. We were so excited to go back again.
That's where my excitement ended. Granted it's game day for soccer and baseball. Both of the stadiums had games going on at the same time. Putting this in perspective, The Hall is right across the street from Lumen Field (soccer) and down the street a few blocks is T Mobile stadium (baseball). There were alot of people in the area.
We head to The Hall and arrive on time. There was a line on one side of the doorway, we decided to go up to the front where the counter is to be seated since we had a reservation. We waited and waited and finally a woman came by and barked at us (and I'm not using this expression lightly) that she us to clear out of the way. My son let her know that we had a reservation. She said she needed to go find out what was going on. She did not at this time, check the computer where reservations are in place. I want to point this out, right here and right now, this was the most unfriendliest, rudest woman in place. She's angry, simply angry. And if this is who you have as a hostess greeting people, whoever is in charge here, take note, you are wrong for having her in this job. She comes back about 10 minutes later, checks the computer, my son corrected her on the name spelling and off she goes again. Here's the first problem, there was no table set up. We waited 20 minutes for a table. So off we go to a table. This was a table in a corner and there weren't even enough chairs for all of us and we were packed in this area. We wait and wait and 15 to 20 minutes later a waitress arrives. We order drinks and wait another 10 or more minutes and everyone but myself get their drinks. It was a tea. Just an iced tea. Another 10 before I get that. In our group, we had a toddler with us. She was getting restless because of the time situation and having to wait so long. I went up to the bar to get a cup of ice for her and I'm pretty sure that I am invisible at this point because no one would acknowledge me. Now I'm thinking this because there were other people who got to order something. I waited another 10 minutes to get a cup of ice. No one every offered to ask me what I needed. No one.
Finally we are able to order food. Here's the run down on this. 2 people ordered a burger, a hotdog for our toddler, a salmon sandwich for me, a bunch of wings, mac and cheese, a veggie sandwich and a chicken wrap. Most of our party really liked the food. My salmon sandwich was so incredibly small. This cost 24 dollars for this. Picture a small hamburger bun and a piece of salmon with onions, arugula and lemon aioli. For 24 dollars, definitely not a good choice.
Here's my key points for this place:
If you are located near a stadium or stadiums, you better be prepared to handle an extreme amount of clientele because that's what happens during game days. Clearly there wasn't enough help in place because we did not experience any great example of getting any help. Not with getting seated and not with getting service.
Have people in place who at least act like they like their job and know what the job means. I cannot get over how really awful this woman was.
This was a really disappointing experience. Truly. My first experience was really good, this one wasn't. Will I go back? Maybe but not anytime in the near future.
Again, we had a reservation for 5:15 and didn't get out of there until 6:35. It was wait, wait and wait some more.
By far this has been the most extensive review I have done. Not a great time at all.