The Hansom

The Hansom Lounge is the perfect spot for a drink. The atmosphere is relaxed and elegant, the staff are attentive without being intrusive, and the cocktails are genuinely excellent. A special mention to Marius, who was lovely, helpful, and made an outstanding Charlie Chaplin cocktail. A fantastic experience and highly recommended for a refined yet comfortable experience!

Lovely place to have tea. They didn't rush us at all (we stayed for nearly three hours), and they even offered us seconds of the sandwich course. The location in the train station is also very beautiful.

Wonderful experience having champagne afternoon tea (£75pp). Waiter was lovely, good as amazing - probably best vegan afternoon tea i ever had and my mum said the normal one was also excellent - and the location was exceptional. I also had a cheeky cocktail and it was expertly made. Highly recommended 👌

We've been in the other restaurants of this hotel and wanted to try the afternoon tea with my husband and parents. The place is amazing, perfect space for chilling and enjoying a nice moment. We appreciated the decoration and loved the light coming from the glass ceiling. There isn't too much noise so you can discuss and it was also ideal for our 6 month baby to take a nap. The waitress was very professional and helpful. The only disappointment for me, who did quite a few afternoon teas in London, is the food quality. The price of the afternoon tea is high (70 pounds) and the sandwiches are basic, and the pastries aren't that good. The scones also weren't that great. For this price, I do expect a better quality of food, especially as I compare it to other afternoon teas i did with the same price range.

I recently visited for afternoon tea and loved the experience. The atmosphere was cozy and elegant, with live violin music and beautiful tableware that created the perfect ambiance. The food was delicious: freshly baked scones, delicate sandwiches, and a variety of beautiful and delicious cakes. Everything tasted fresh and was prepared with care. What truly made our visit memorable, however, was our server, Paola. She was attentive, warm, and genuinely kind, making sure we had everything we needed while explaining each item on the tea tray with a smile. Her recommendations for tea pairings were spot-on, and she checked in on us just the right amount—never intrusive, always caring. Highly recommend this place.

Slow service - I would have ordered another drink but it took a while to first be seated so that was a red flag, there was no hostess for a while so I stood there as staff within the restaurant just looked at me. It wasn’t overly busy. I ordered a drink once seated it did come quickly but after drinking - my empty cup sat on the table for a long time - I waited a while to finally get some attention so I decided to close out my order versus getting more items. I would have reordered if they came attentively or even asked / noticed. Why I’m actually upset (I wouldn’t have even mentioned the drink issue, I let things go usually as mistakes happen in food & beverage) - I wanted to capture content with my iPhone in this historic hotel’s public space (the restaurant I was in and grand staircase. I asked prior to doing so and they said yes - concierge) then as I’m capturing the space, a security guard comes up to me and tells me and no one else I cannot film. He said I can take photos, however he didn’t stop anyone else so it felt very pointed. I am the only person of colour in this space, the restaurant was already a miss and now to be ostracized like this is the nail in the coffin. I’m an architectural journalist visiting from Dubai and was so excited to capture just a dot of this iconic neo-gothic space. Ironically many years ago this hotel offered me an influencer stay to blog about but I couldn’t make it due to prior travel commitments. News flash, black young men love architecture and culture too. Don’t run your biggest fans away. I was highlighting St. Pancras as one of London’s greatest urban regeneration projects … sigh

We had coffees here in the mid-morning, and it was relatively busy but still some free tables. The atmosphere was wonderful, with quiet music in the background. The coffees were £7 each, very expensive but expected for this kind of place. The coffees tasted very nice and came with small shortbreads.

Beautiful space. Service is slow, but okay. Drinks are good. The biggest issue for me is the infestation of mice running around the entire bar/seating areas. Not one, but many. Some are running across the carpet and even onto seats where people will sit. I would not recommend for this reason. London has so many beautiful restaurants and bars to choose from. The mice ruin St Pancras.

We stayed at St. Pancras Renaissance hotel for a night so we grabbed dinner there with our friends. Beautiful place, food was decent but let me tell you about the service we received from our server- 0 stars. Two stars for other servers who served us and helped us, one of them was named Swastik. Our main server was an Asian woman with glasses who I don't think should be serving guests at a restaurant of a five star hotel. Unfortunately, this review is going to be more about her and less about everything else. We never received our menu. There was one menu that was already left on the table which we took turn to use until one of us had to go grab another one ourselves. Mind you there were four of us and a baby. She came to take order a few times but did not even notice that we don't have menus. She was very hard to get attention from and other servers came to our rescue when they saw us turn our heads around to find her. Mind you we didn't just other a couple of drinks, we ordered three bottles of wine and food. When asked for water which we paid for as it was bottled water, she didn't even offer to pour them. When we poured it, it didn't fill all four glasses so we asked for more water which we never got! Just her inattentiveness during our whole dinner was unacceptable.

My husband and I booked an afternoon tea at the Hansom. I don't recall a price shown when I reserved, but I was expecting about L35-L50 a person. We arrived and were quickly seated. It was a hot day in London (80s) and the room where the service is done is like a solarium. It got warm very quickly and stayed that way throughout the service. Hardly making hot beverages enjoyable. We got our tea and the sandwiches. There were 4 sandwiches and 1 petite quiche to start. It all tasted fresh. Scones (there were 4) were small but warm and dessert (there as 4) had a diverse offering. We ended up getting the Classic Tea which was L70 per person. After the service we agreed, although it was good, it wasn't worth L70 pp. without a glass of bubbly or another alcohol drink, it isn't worth the price. I would not go back and get the afternoon tea. We are still talking about the L200 tea. It's that much because they add gratuity automatically. We've been in England/Scotland for 7 days so far and this meal was by far the most expensive and least bang for your buck this trip.

Lovely high tea for 9. Good service and selection in a beautiful setting that harkens back to the historic station coupled with modern decor.

Came for a cocktail. I was expecting a superior experience. Beautiful space, comfortable seats, great rest rooms. Service was painfully slow and inattentive. A table nearby has sat 40 minutes without being cleared. They aren't that busy and there appears to be plenty of staff. What gives? Drinks were good, nothing spectacular. There now is a lovely cello player that adds to the beauty of the space. We now need to chase down our check since nobody has checked on us since we got served. The F&B Director needs to kick this place into shape. I would have given one or two stars but, the musician helped along with the beauty of the space.

Decent afternoon tea in nice surroundings. Cannot fault the service, staff went above and beyond at every interaction. My friend and I chose the Railway Children afternoon tea. We were given a teapot each with our chosen tea and more was provided on request. The food was brought out in stages, which was quite nice, you are not overwhelmed with choice and it probably means is it fresh. My friend was able to change one of her sandwiches due to dietary requirements without a problem. They certainly don't skimp on the food, there was loads and they even offered to box up the cakes we weren't able to eat, which was nice. We were there a few hours and at no point were we made to feel like we had to rush or leave, which can often be the case when you have a slot for afternoon tea at some places. There was a nice selection of sandwiches with different bread which I appreciated and the cakes were delicious, my favorite being the macaroon which was cherry and white chocolate!! The scones weren't your traditional scones either, which was nice, we were given blueberry, white chocolate and strawberry scones served with jam and marmalade. It was a great experience and I would happily eat it all over again, but I felt it was slightly overpriced at £42 each. I know afternoon teas can vary and I'm quite happy to pay at the higher end, but you normally have a themed or quirky afternoon tea in a fancier place for that sort of price. At times you do feel that you sitting in the hotel lobby when people walk through in dressing gowns after being at the pool or rolling through with their suitcases! That is why it loses a star for me.

Having afternoon tea is one of my great passions in life so I was super excited to find out we'd be having the valentines afternoon tea special at the Hansom Lounge in the impressive looking st Pancras Renaissance hotel. There were a lot of great points about the afternoon tea - AMAZING service, refillable sandwiches and tea, being able to take away the desserts you can't finish, a harpist etc. BUT at £55 + 12.5 percent service charge per person there are soooo many other better options out there (I.e. Sketch - my one true afternoon tea love). The cakes lacked flavour (mostly just tasting like sugar), the sandwiches were a bit stale, presentation was a bit meh and you were seated in the middle of a bustling hotel reception. While I'm thankful for my surprise (and hoping that my bf doesn't read this) I really did not think it was good value for money.

NOPE Right around the corner from the main London train stations, the beautiful 1800s building is a joy to look at while enjoying your meal. That is, if one gets service. After being sat for 15 minutes, we still had yet to be greeted by anyone and because we had children who needed to have food sooner rather than later, we asked if someone was able to take our order. While a waitress came over and took our order, she then disappeared and we didn't see her for a long time. After waiting for close to an hour with hungry children (it was past 3 pm, and the people who were sat before us had ordered, eaten, paid, and left) we finally inquired of a different server as to the status of our food as we still had not seen our server nor had she checked on us. The other server was very polite and did what she could to get our food and get us anything extra. It took an additional 10+ minutes for our food but it did come. At that point we weren't able to enjoy the food between wanting to leave and kids that had sat still far too long. Despite our wait and needing to say something multiple times to receive service, nothing was taken off our bill and we were left extremely dissatisfied with our experience and lack of any acknowledgement from staff. Wishing we had gone to Burger King instead of this 5 star hotel restaurant. I further forgot to add that the food was disappointing due to its size and price. Being hungry, the guys in our group ordered the chicken kebab thinking it would be filling. 2 tiny skewers later and no sides, they were finishing off other peoples meals because we didn't want to spend more money. Avocado sandwich was a piece of bread rather than an actual sandwich... Both were listed as main meals but really should have been starters given their size.

My group of three had a reservation and were promptly seated as soon as we arrived. Our great waitress Kitty explained the menu and at our request made tea recommendations which were excellent and suited the menu perfectly. Kitty was very pleasant and made the experience one to remember, we appreciated her service and attention to detail! The sandwiches were yummy and the tea options great. We went off menu for one tea selection and were not dissapointed.

High tea in England is just one of those rituals I adore. Some friends had attended an event at the Tavistock, not far away, and we brought our guest of honor here for some high tea. Despite the fact that this is in a large open area, we managed to find a secluded spot and have an absolutely magnificent high tea. 35 quid per tea service, and worth every bit of it. Make a booking ahead of time.

We arrived right at our reservation time, but our table was not ready. We waited about 20 minutes and then were showed to a table and seats that were so low, we requested a different table. After some negotiating, we ended up having our tea in The Booking Office. While this tea started out pretty rough, things improved over time. I don't think that this tea is worth the money if you have to eat in lounge (it was quite noisy and busy). The food was decent overall, but could use some tweaking. I suggest stopping in The Booking Office for a drink instead!