The Harbor Grand Hotel

My husband and I love staying here! The hotel is beautiful. We love the cozy vibes, breakfast is delivered to your room in the morning, the spa, the terrace room. The Harbor Grand never disappoints. This most recent stay I had a massage by Mary Anne! I highly recommend her and this wonderful hotel✨

Stunning hotel and spa, excellent attentive service, fantastic location, spectacular attention to detail! From the moment we arrived, parking was convenient and Breanna at the front desk was so kind and informative. You get upscale spa vibes immediately upon entering your room, reminding you that you're here to relax and unwind. Love the spaciousness of the room and proximity to amenities as well as the beach. The cutest part is the included picnic basket breakfast that is delivered to your room each morning at your selected time. You can take it with you to the terrace or beach. Unique personal touch that I've never encountered at any other hotel. Love this hotel, we will certainly be back!

Stayed for two nights. I utilized the spa on site and their restaurant for dinner on both nights. The first night at dinner the food and service was perfection. Not so much the second night, but the first night was hard to live up to! The ravioli was amazing! The gnocchi the second night was so doughy that I couldn’t eat it. The hotel is perfectly situated. It felt brand new! The room was amazing! I had view of lake with fireplace. It is super clean and the bed was so cozy! My only complaint was the mini fridge was not cool and I was informed after my leftovers spoiled that it is like a cooler, not a fridge. Hum….. No, no, no!!!!! Please change this aspect! Breakfast basket delivery is nice touch!

Hotel was great. It’s very small. Much smaller than expected. I wouldn’t stay more than one day. Wish they had more lunch options as hotel restaurant is only open for dinner. Food however was really good. The breakfast being delivered and included in stay was a nice touch. Spa was a bit over priced in my opinion for the resort size. It was very small. However the spa services were great. Not sure I would go back as I prefer a resort that’s a bit bigger. Great location to the beach however with lots of options nearby for other dining, drinks, coffee and small boutiques. It’s a small beach town.

1. The Room|The beds are incredibly comfortable, with high-end linens that elevate your stay. The furniture is elegant, and the modern, chic décor creates a stylish atmosphere. These updated rooms offer everything you need for a luxurious experience.||2. The Location|You can’t beat this location just steps away from top restaurants, shops, and the beach. It’s the perfect base for exploring the area.||3. The Service|The hospitality here is second to none. You won’t find better service anywhere else in the area.||4. Bar, Restaurant & Views|Enjoy breathtaking views while dining or sipping a cocktail at the on-site bar and restaurant. It’s an experience in itself.||Final Thoughts|Stay here—you won’t regret it.

We thoroughly enjoyed our stay! The hotel was beautiful and so cozy. The staff was welcoming and eager to help. Our room was clean, very comfortable and quiet. We loved the amenities like breakfast brought to the room, the sun deck and pool, restaurant, and walking distance to so many places!

The attention to detail at this hotel is incredible. My wife and I came here for a four-day getaway and the stay was everything we hoped it would be. From the moment we arrived, we were greeted by a friendly staff - Briana (sp) was the one to check us in. The breakfast deliveries in the picnic baskets were a nice touch and delicious. The fact it's walking distance to the beach and a few shops is great also. We didn't need to drive at all during our stay (for those looking for outdoor activities, having a car is still a good idea). We loved our stay and will make it a point to come back periodically.

A Luxurious and Relaxing Lake Michigan Getaway We just returned from a wonderful two-night stay at The Harbor Grand Hotel in New Buffalo, Michigan, and it exceeded our expectations. We stayed in a Lake View King room on the third floor, and it was beautifully designed with Frank Lloyd Wright-inspired decor—clean lines, rich woods, and dark, soothing tones throughout the hotel. Our room was spacious and thoughtfully laid out. The bathroom felt spa-like with a freestanding tub, large walk-in shower, separate toilet area, and a roomy vanity. We appreciated the plush towels, soft bathrobes, and overall attention to detail. A wall of mirrors in the hallway added a sense of space, and although we didn’t use the under-bed drawers, it was a clever design feature. The Juliette balcony offered stunning views of the marina and Lake Michigan—sunsets were especially magical. The king-sized bed was comfortable, flanked by lamps and nightstands, and the fireplace next to the bed (operated by remote) added a lovely ambiance in the evenings. The room also included a mini fridge, TV, complimentary water, and a boutique chocolate bar—small but thoughtful touches. One of our favorite features was the in-room breakfast delivery. Each evening, we filled out a breakfast card, and the next morning a basket arrived right on time with choices like frittata, muffins, fruit, juice, coffee, and more. Sitting by the window, sipping coffee while watching the marina come to life, was a highlight of our stay. The on-site restaurant, The Terrace Room, was bustling every evening and for good reason. The Italian-inspired menu, creative cocktails, extensive wine list, and marina-level views made it a fantastic dining experience. There was both indoor and outdoor seating available. Though we didn’t use the pool or hot tub, we did check them out, and they looked clean and inviting. The adjacent sun deck is a nice bonus. Front desk staff were friendly and helpful, offering bikes and beach towels as needed. At over $400/night, it’s definitely a splurge, but we felt it was worth it for the location and quality of experience. The hotel sits right in the heart of New Buffalo, which offers great shopping, dining, and of course, lake access. Sunday was quite busy, but by Monday things had calmed down, and it was wonderfully peaceful. We’re a married couple in our mid-60s, and this stay was just the relaxing escape we were hoping for. We will absolutely return.

We spent Labor Day weekend at the Harbor Grand per a friend's recommendation and it could not have been better. The location is great! It's walking distance from the beach and the main strip. We parked our car when we arrived and never touched it all weekend. The hotel also provides bikes to rent but we found that most places are walking distance and the roads/paths are not very bike friendly. Check in was super simple. Our room was very clean and updated. I wish they had smart TVs to connect to Netflix but we didn't spend much time watching TV anyways so it wasn't a big issue. The restaurant did seemed to get a bit noisy at night which drifted up to our room. The breakfast baskets were a BIG hit! The frittatas tasted so good! The fruit cups were also so fresh. I tried the prosciutto croissant on our last day which hit the spot. The quality of food was top notch - just wish we were able to order more! I had an appointment at the spa as well during our stay. The spa staff is super friendly. I used the robe and spa slippers provided in our room and spent some time in the salt water pool and hot tub before my appointment.

Stayed here in early August. Hotel is nicely remodeled, although some signs of needed upkeep starting to show - elevator had a large gash in the wood wall, buttons on elevators worn- but overall the decor is clean and modern. The good: the rooms are nicely remodeled, soaker tub and sleek bathrooms. The bikes are new and nice to ride along the side streets. The hotel location is in a great spot on the marina and just steps from Lake Michigan and the beach. The breakfast picnic baskets, which is included each morning are nice. Coffee was super strong and bitter. The meh: maybe it was the height of the season but the price for the room was ridiculous for Michigan, not LA not downtown Chicago, or NY. I imagined that for the price we'd be wowed with hospitality and service- which we weren't. We had our room cleaned since we stayed for 2 days- and we thought we'd have our water refilled - we were wrong. When we called to find out if there were refill stations, we were told to bring our glass carafe to the front desk or pool area to refill it ourselves. We also had a giant cobweb on our ceiling fixture. As I read this I can see how nitpicking it sounds, but I'm still stunned by the costs and expected a higher level experience for the price which I was prepared and did pay. I am sure there are great hotels or resorts in New Buffalo with outdoor pools. Not sure if this resort is it

I'll start with the pros: We loved this hotel because the rooms are pretty close to the lobby, not tons of walking. Easy to navigate with a 3 year old. The decor is very nice and the hotel has an overall just nice classy aesthetic with a beautiful actual working fireplace in the lobby. A HUGE one, they were nice enough to let us check in early. This is huge if you have children especially ones that need to nap. The hotel was super clean. Our room was spotless. The king suite offered so much space for the 3 of us. The location is pretty central to most things you'd want to visit in the area. The in-room breakfast makes it super easy in the morning to have a stress free bite to eat in the AM. All the food we enjoyed seemed a step above typical "hotel food" Another HUGE plus, it was basically empty the day we visited. We had the entire pool to ourselves. My 3 year old was in heaven. This alone was amazing, lol Ok so now the cons: The hotel is super DARK inside. It's just more geared towards adults. The room was painted black and also super dark. Just took away from the beautiful sunshine that was outside the walls of the hotel, Advertised in the room for smores roasting but was told by the front desk they stopped doing that. Advertised for Ben and Jerries Hotline which is another added cost when you are already paying so much for the hotel. Not much for families to do here. Or if there was activities or things to do, no one really explained them. All in all would stay here again being mindful of the caveats!!!!

Reserved a Village View King Suite for my husband and I for two nights. Our first trip to New Buffalo and the Grand Harbor. Parking was a breeze as was check in and getting to our room. Beautifully designed and decorated space. Comfortable and clean. Loved having the living space and king bed. Breakfast baskets, bikes, the on-site restaurant, the marina in your backyard, location right in the heart of town were all amazing features. And an Icecream hotline- what more can you ask for. There is a train that runs through town during the day and can wake you if napping. It also lets passengers off and traffic stops for a few minutes while passengers exit the train. This is a small inconvenience but this hotel was well worth it. Staff were friendly and helpful. Indiana Dunes National Park and more just a quick drive away. Highly recommend. We will return if in the area.

Nice hotel. We used the spa services. The facilities we were able to use were very nice! The spa was good but the price was a bit much. I would love to stay at the hotel next time!

This boutique hotel lacks for nothing. Room looked out over Lake Michigan. There was a fireplace, bench in bathroom and 3 way mirrors in hall. Prairie style decor was done perfectly. We had dinner downstairs and breakfast is served in a picnic basket. If there was one complaint it's that bathroom lighting was too minimal. Definitely a 5 star in my book.

Front desk staff were very helpful. Decor is modern and sleek. Breakfast basket is delivered each morning. Free shuttle to the casino. In room fireplace. Onsite spa and restaurant.

I have never felt compelled to write a review for any place in my entire life, but my experience at The Harbor Grand had to be shared. My partner and I stayed for 3 nights (arriving Sunday midday, leaving Wednesday morning), and it was the perfect amount of time for the offseason. We payed the slim difference to get a harbor view, and it was very worth it. We felt comfortable keeping the curtains open 24/7, so when we woke up we had a beautiful morning view of the lake and sky. The complimentary breakfast in bed is a must; while the options are somewhat limited (moreso for nut allergies), the presentation and ability to pick multiple foods and drinks made every morning so relaxing. And of course it's included in your reservation so why not take advantage of that. New Buffalo was definitely in its offseason when we went, so we made use of the car we brought (thank goodness) and took day trips. We used one day to explore the Indiana Dunes National Park, where we did a moderate hike with calming views and a virtually empty trail, maybe only passing 4 people the entire time. The other full day we had we went to Michigan City to see the Centuries of Progress Houses (probably a 30 minute endeavor) and then to the Lighthouse Outlet Mall to have a little shopping day. We made use of the hotel's complimentary s'mores from 4-6 twice while we stayed, and I regret not going every day! The fireplace is very calming, and there were never other people out there while we were. We also visited the pool and hot tub area everyday, which definitely made the relaxation even better. Not to mention, the Ben & Jerry's "hotline" was such a fun touch. We got some ice cream every night, and the front desk receptionist even comped our pint on our last night. Definitely not a necessity for the experience, but absolutely a lovely and fun perk. And relaxing by the fireplace that was in our room(!!) every night felt luxurious. Our final night, we went to dinner at the Tavern that is on the lower level of the hotel. Definitely pricey, but the food was delicious. I was also impressed by the portion sizes. My partner and I split a main course of penne alla vodka, and they brought it out for us in two bowls, neither of which looked like it was 1/2 a portion's size. Highly recommend their griddled octopus, I would have ordered a second of that dish had we not also bought an array of bruschetta. Especially during the offseason, a reservation here is not a bad idea, unless you are planning on driving elsewhere for meals. Our only problem (albeit small for sure) was that our fridge didn't work. We had a few leftovers from various meals that we ended up needing to toss since the fridge was not cold. Overall, this hotel offered such a refreshing vacation. The staff was so kind and respectful of our space. We also only ever shared the pool area with adults and even then only 3 other people ever showed up besides us. I truly could not tell you how many people were staying at the same time as us because that's how peaceful the environment was. If you go during the offseason, expect nothing short of an escape from reality. I can't wait to go back soon!

So many wonderful features of this boutique hotel: location, cleanliness, super friendly and helpful staff. Best of all - breakfast perfectly packed and delivered to your room with cutlery and cloth napkins in a picnic basket each morning. The lounge deck has high end chaises with thick, comfortable cushions. The on-site restaurant, Terrace Room, is elegant and features varied menu items, prepared well. Bed and pillows were comfortable. There is a spa on site that is very nice too. My one concern is the room design itself. The entryway is painted a very dark blue/black, seeming like a tunnel walking in and/or from bathroom and creating hazard at night. The hall light switch also turns on a bright light over the bed, so not usable at night if you have a companion sleeping. There is a faux fireplace on one side of the bed with a sharp cornered overhang that we each banged our heads on, causing injuries. The only drawer space is underneath the foot of the bed, reachable only by getting down on the floor to find the hand hold, as there are no handles. We only discovered plug outlets by the bed accidentally when we dropped something on the floor and found them under the small shelves - not visible when upright. I loved being at the hotel with its elegant amenities - but do think room design should be safe and function instead of just decor for a vibe.

I absolutely love this place as a quick getaway from Chicago. I think we've been here five weekends in the last year and a half and it never disappoints. Absolutely love the picnic basket breakfast, the king bed, the bathroom and the service (always outstanding). I've been able to try the spa once right after they opened and had a really nice massage in a gorgeous space. I think people think of New Buffalo as a summer getaway, but we've spent more time here off-season and love it even more. If you want more space, choose a Village Suite room. If space is less important, do the Harbor or Lakeview Rooms and enjoy the view and fireplace. We have tried all but prefer the smaller rooms with a view. Just returned Monday from our last visit and already trying to figure out when we can go back...

Stay. No matter the price tag, stay here. The crew working is absolutely accommodating and kind, the free breakfast is worth so much money within itself, it's so so clean and the location is perfection. This is the most accommodating and well kept hotel I've ever stayed in. We will be back many times.

Luxurious stay. The room was ample and beautiful. We love the frank lloyd wright designs and the warm, cozy feeling inside. The pool is salt water and warm, with a separate hot tub. It was almost always empty when we went since it was off season and mid week. The lobby had a fireplace and little seats which were cozy and nice for warming up. Our only complaint is that the bed is rock solid firm. We found it painful to sleep on our sides or backs - it felt almost like sleeping on the floor. So if you like firm, it'll be great for you.

Aesthetically beautiful and calming, luxury atmosphere and décor, full of light woods and dark greens. Mini fridge and wine accoutrements (bottle opener, etc), and terry cotton robes are en suite. Certain rooms like the Harbor View King have bathtubs and (gas) fireplaces. Soak in a beautiful tub and then sleep by the fire with the flick of a switch or the turn of a powerful faucet. Harbor views, sunsets too. You can walk to the beach or the downtown. Breakfast baskets each morning. Negatives: bed was too firm for me, leading to poor sleep, at least on night #1. Bed also seemed shorter than the average King -probably because of the large pillow affixed to the wall at head of the bed. Sheets were a bit starched and thick/ rough to the touch, kind of like a tablecloth, but acceptable. As some other reviewers mention, sound carries from room to room, especially all in person conversations (TV not so much). Luckily, I had respectful neighbors. But trust me, you are at their mercy. Rooms are on the small side overall. Many shops in downtown New Buffalo are closed Monday and Tues (in late August at least). Bottom line: Boutique hotel, on the harbor, priced accordingly. Some really fine amenities. A nice and expensive retreat. Add these to be even better: epsom bath salt packets for the bath, in room complimentary bottled water. Vegan /dairy free choices. Softer beds and finer sheets. Book tray /book holder /tray for placing stuff over the tub. Hook for washcloth in the shower. Flowers in room.

The Harbor Grand is a nice hotel that thinks it's a world class hotel. Unfortunately, there are many limitations that absolutely do NOT justify their price (particularly in the summer). Location: Adjacent to a small boat harbor you a see water, boats, condos, hotels, houses, etc. Not great, but not bad. It's a quick walk to downtown New Buffalo, but there's not much in New Buffalo to do. Beach: Its a long walk to, frankly, an ugly beach. MI has many stunning beaches - this is not one. The beach is so crowded on the weekend that it's chaos. The public parking is limited and chaotic. Trying to find a place to put your beach chair is chaotic. And, its not like you can walk down the beach and find a more remote and peaceful place, the beach is so crowded because the majority of the beach is a private with a rude guard shooing people away. Hotel: The hotel decor is modern, understated, and well appointed. The rooms and facilities can seem dark because the walls appear to be black, but it's a good vibe. The hotel is small and built in the same general architecture as most roadside Hampton Inns, so that imposes a lot of limitations. The front of the hotel is all parking lot view, they call it village view, but its just parking lot. Oddly, they put the big expensive suites on the front of the hotel so you pay a lot of money to look at asphalt and orange cones. The hotel was definitely not honest in its description for those rooms. Staff: The staff was generally nice, but ill-prepared to handle expectations that go along with their high prices. We made a restaurant reservation for 8 and they put half the group on different sides of the restaurant with plenty of empty tables in between. It took getting a manager to realize that we could actually sit together, and, by the way, the empty tables remained empty for the entire duration. Want an extra blanket - need a manager, AC not working - manager. Though pleasant, the staff's inability to handle basic tasks needlessly turned simple things into big problems that involved the manager. Room: The room was well decorated but our stay was very disappointing. For instance, there was no side table at the bed so everything had to be put on the floor. Even though we got a suite - the view was ugly. You could hear the cars drive in the parking lot, headlights shown through the window, and you could hear every word of every conversation people had as they walked to/from their car. Awful. This wouldn't be acceptable if I was staying at a roadside Hampton Inn, but absolutely intolerable when paying $3,000 for a long weekend. Summary, the hotel tries to be a luxury retreat but misses badly. You pay high prices for nice decor and a largely unpleasant stay.

Stayed here for a summer getaway weekend with my wife for our anniversary. Rates were HIGH - was it worth what we paid? Maybe not. Was it a nice place? Yes. Right on the water. Within walking distance of restaurants, shops, the beach, etc. There is a restaurant and bar on-site, and breakfast is delivered to your door (left outside the door) in a picnic basket each morning. Nice touch. Room was ok - nothing really fancy. Nice decor. Friendly staff - maybe minus the bartender who wouldn't allow to us to enjoy our drinks at the restaurant bar. Apparently it was close to closing, so we had to either take our drinks to the room or have them outside. However, when we finished our drinks outside and went to return our glasses to the bar, we noticed several couples/groups enjoying their drinks in the seating area of the bar. That was odd. Overall, though, a good experience.

I was looking for a place to have dinner when in New Buffalo and stumbled upon this beautiful hotel. The restaurant here was beyond gorgeous and the food was top-notch. I had a lovely cocktail, burrata and beet salad, and pasta bolognese. Everything was perfection! Easy parking in front of the building. Beautiful, inviting, and comfortable hotel. Delightful staff.

perfect location! such a clean place. room was excellent.sun deck - chairs next to marina on the water. indoor pool. Walking distance to few restaurants,bars. Picnic basket,brought to ur door at time you choose. Filled with small omelette. Juice,bagel, yogurt. Apparently a really good dinner place here - didn't attend. Front desk and maid service was impeccable! Guess you get what you pay for ! Stayed 3 nights

The hotel is clean and well located - near restaurants and bars that are very fun. Wonderful view of the marina out the back. ONE THING: the picture will show a wall corner edge that is low and VERY sharp. If you bang your head into this, you will be a very unhappy person. Especially in the dark...

Had the best birthday getaway here. Such a cute hotel with amazing service all around. Can't wait to visit again!

Stayed last spring for a 2 night getaway that included a spa treatment for two people. The hotel itself is nice. The cute breakfast baskets almost completely make the stay worth it. Unfortunately one of us had a terrible spa experience while the other had a great one. Probably the worst massage I've ever had in my life. First, my massage was 15 minutes less than my husband's and the "therapist" acted really annoyed when I didn't want to upgrade to CBD oil! When I told the girl at checkout about my experience, she just shrugged and said that it was too bad. Honestly during the massage I had to keep myself from laughing because I felt like I was on a hidden camera show being massaged by an actor pretending to know what they were doing. Every time I think about going back to this hotel because of the location and the town, I stop myself because of how awful the spa memory is for me. If you plan to go and book a spa treatment, do some research and book a specific therapist.

This is my third stay. I've stopped here before when on business but this time I came with my husband for a 3-day getaway. We had a harborside room with a fireplace and jacuzzi tub. All my favorite things! It was quiet and comfortable. I don't know if it's because I warned them ahead of time but the room and linens aren't scented as in many hotels. (I am chemical sensitive.) Simply clean and fresh. You can slide the balcony door open to get some fresh air. We saw birds in the trees and water birds in the harbor. And heard crickets at night. You can get a glimpse of the lake past the harbor and watch the sunset from your room. Breakfast is included every morning which is pleasant but basic - nothing hot to eat. Within walking distance to the beach, shopping, and restaurants. We enjoyed our stay and would come back. The train is right across the street so next time we might save ourselves the hassle of Chicago traffic and take the train.

Amazing hotel. Great staff, super comfortable rooms that are modern and just plain amazing. The suites have these huge comfy couches to either sleep or get snuggly on. The breakfast in the morning is absolutely delicious and includes a picnic basket with all amenities you need. Adorable concept and you can order it to be delivered at your convince.

Very nice rooms, excellent staff and the Restaurant on the lower level is exceptional. What I enjoyed most was the breakfast in bed (included in your rate). Receiving a picnic basket at a precise time in the morning was special. thoughtfully packed with warm muffins, properly brewed coffee, bagels and quiche was a perfect touch. The list goes on. Highly recommend staying here.

Clean and spacious but expensive rooms with surprisingly poor sound insulation. Guests in the hallway, next door and above us were easily heard. Nonetheless, we mostly enjoyed our stay. The grounds were very well kept and the front desk as kind and accommodating as any hotel we've ever visited. The room service breakfast included in room cost was a very nice touch. And the location can not be beat. However, at over $200/night, we were hoping for a much more peaceful, quiet night. We'll gladly come back, but maybe without our daughter and only if we stay on the second floor.

Spent the past weekend here, what a nice getaway. Terrace room with the table outside was perfect. Noise from staff at the laundry room outside our door was not. Knocking at 7am when they delivered our food basket was totally unacceptable. Let me tell you - I was horrified to find the phone ringing to tell us the food was outside. I asked for breakfast, not a wakeup call. If you're on the terrace, you should ask for your food to be delivered to your outside table instead of at the door. When i called the front desk screaming about: Getting a wake up call instead of just a food basket, the staff party at the laundry room, the guest party in the same hall by 715AM!!!(Uh, six am Chicago time people), They asked that we call them back after we wake to discuss room options. The hall was rather silent a few minutes after I yelled at the front desk. They moved us to the king size harbor view room with a fireplace, whirlpool and shower, but....I'm a smoker, see. And I like eating outside, see... And, There's no balcony on the upstairs floors. Thanks for the move - but i really preferred the other room. Oh wait? What? The kingsize room is more pricey? Why? I dont need a fireplace, we only sleep in this room - not like we're staying inside all weekend. Maybe they thought that a room upstairs over the bar was a more appropriate accommodation. I would have liked to see the king size room and make a choice in taking it or getting a discount instead. These rooms are very expensive to begin with ...but I would rather have my breakfast outside, see where I'm going with this? The pool is really nice, their hottub is great too, even though there was a wedding there this weekend - there werent many in the pool, we had it to ourselves most times we went in. The grounds are gorgeous and there's a walking path between this and the sister hotel Marina Grand, the bed, lets talk about the bed: The bed linens are quality. The pillows are top notch. The sheet count...man, must be the most beautifully dressed hotel bed I've stayed in. Ever. Their beds, however, make a lot of noise and have little or no support. (Can you ask for a firm bed when you're reserving a room somewhere?) All in all, a great retreat, but with the couple inconveniences that gave me a morning headache 2 days out of my weekend...nah. Maybe I'm just spoiled. FIVE STAR HOTEL but: Minus one star for the wakeup call(as if the incessant knocking on the door wasnt enough) Minus one star for moving us to a lesser room that costs more.

2.5 Stars. I stayed here with my family a few weeks ago and for us our stay was a mixed bag. Also, much of my gripes are because I stayed here with two young kids. Long story short, IF YOU HAVE YOUNG KIDS, only stay here if get a room on the 3rd floor facing the harbor. Also preferably far from the elevator. See below for the reasons why. First the positives. This places has an amazing location. It is walking distance to the beach and several nice restaurants, including the one in their basement (The Terrace Room). They have free bikes for use by guests. The rooms were spacious and clean. The staff was super nice and professional. Also, the room service is a neat feature that my family enjoyed. As for the negatives, the biggest issue this place has is the ambient noise. The hotel is right next to a train station, so you will hear trains stop by from time to time. This is something we knew going in, but i happened to have a room facing away stations, so the sounds were even louder than I expected. So if you come here with young children, as we did, you will have to take trains schedules into consideration when sorting out naps. Also, in light of the fact that their restaurant offers such quality food, drinks and ambiance, it can get pretty loud and will stay that way until 10:30p to 11:00p on the weekends. I was initially staying on the first floor, but then switched to the second floor to avoid the sounds, but it still didn't help all the much. We stayed in a suite, which has a bedroom and a sitting room with a couch, which was not the best for sleeping on. On top of this, you get a ton of noise from the hallway door when you stay in this room. All the issues with noise would be more palatable if I was not paying upwards of $330.00 a night to stay here. For that amount of money, I think it is reasonable to expect more. In sum, this place has the service side down cold, but it fall short in the accommodations side. All said, I would definitely come back here for dinner or drinks, but probably not to stay.

Nice rooms, comfortable beds. Enjoyed the saltwater pool & hot tub. Staff is very helpful. The breakfast basket delivered to your door is a treat! The hotel is very clean, but there are places here and there that could use a good dusting. It's our favorite place to stay while in the area.

Accommodating, welcoming, and not to mention the extras that you can take advantage of. The location is amazing which is close enough to walk to restaurants and the beach. The hotel offers breakfast each morning with room service (picnic basket included) as well as beach chairs and beach towels. There is a private sun deck just outside the indoor pool with plenty of loungers and two 4-chair tables to enjoy a to-go dinner outside. All and all, we will be back.

Upscale hotel, friendly staff. Beautiful views of the harbor. Love the 'breakfast in bed' and s'mores by the fire. Dinner at The Terrace was delicious!

Just checked in to a beautiful location and elegant rooms. Ashley checked us in. She was very delightful. Looking forward to a great time. Four Winds casino 5 min away. Michigan city outlet mall 15 min away.

No room service or carry out. hostess of the one restaurant gives arbitrary & capricious tables out.

Small boutique style hotel with excellent service and amenities. Great location, walking distance to all the downtown shops/restaurants and the train station. Perfect for a weekend getaway from the city (Chicago). The rooms are pricey but include whirlpool tubs, comfortable beds, free wi-fi, in room fireplaces, great Harbor views, a pretty extensive DVD selection, 1 hr bike rentals, beach towels and chairs, and breakfast delivered in the am. The staff was very friendly and accommodating. They helped me book a fantastic couples' massage in the hotel at a great rate. Looking forward to our next visit.

We stayed at the Harbor Grand for our 1st wedding anniversary and toured some wineries and antique shops in the area. The hotel is pretty small, I was kinda surprised as I thought it looked larger online, but I actually ended up liking how small it was. It was super quiet, which was nice. Our room was on the 3nd floor harborside and had a fireplace, which I thought was cool. They bring you a free basket of breakfast items each morning too! It was kind of like a mix between a bed and breakfast and a hotel, only not as old and creepy as a bed and breakfast can sometimes be:) The bathrooms were really nice and updated and large as well. We went to the Marina Grand for dinner (same owners) and that hotel is huge! It was more modern and really nice as well. The Harbor is more traditional decor, but was new and updated too. The Marina Grand restaurant was great!! We didn't try the restaurant at the Harbor, but it looked great as well too. They have free bikes to ride, give out s'mores supplies to make by the firepit at night and have a bunch of free DVDs you can check out. They also have free beer and wine tastings on the 3rd Saturday of each month I think. The location can't be beat, right on the marina with picnic tables and chairs to sit outside. It was really nice. I would definitely go back!

Such a wonderful getaway for our anniversary. Staff is great. Loved our room and the breakfast delivered.

Nice place. Rooms are clean and staff is friendly. Convenient location to beach,casino, and restaurants.

This place was an excellent choice for a one night romantic getaway for my husband and myself! The staff was extremely helpful when checking in with explaining everything there is to do around the area, giving us menus for local restaurants and even offering to print out a map of antique shops for us! This place and location is just so relaxing from the rooms, the view of the boats, and the perks of staying here! We loved the free bicycle rentals, the breakfast in bed was so cute, and free DVD rentals/ Ben and Jerry ice cream late at night is the perfect touch. The only negative thing I can say is the restaurant was closed for renovations but it just gives us a reason to come back so we can eat there!

Check in time is at 4 but since our room was ready we were able to check in at noon. We walked into our room having a bottle of wine complimentary because of the construction. The hotel is only 2 blocks away from the beach which is awesome. They also deliver you a late night snack of Ben & Jerry's ice cream. They offer complimentary bikes to use. The hotel is Right on the marina with a nice view. Employees were amazing. I loved my stay and for sure will be back.

Beautiful hotel in a great location with amazing views, and a very nice staff (special thanks to Ashley at the front desk who was super nice, and was always available to her guests; she also had great recommendations via email prior to our trip). The breakfast basket delivered to your door is such an awesome touch! However, the walls are paper thin. You can hear your neighbor and their TV clearly (which means they can hear you). Kills the romantic vibe for sure. We were on the 3rd floor, lake view, so even though previous reviews state your location may matter, I don't think it does. I could hear everything very clearly, including the train. We visited now in November, and can't imagine how much louder it will be in the busy summer. The bed looks inviting but you have super squishy pillows with a pretty firm mattress, so it was not easy to get comfortable. And the bed was HOT. We had turned the heat off when we arrived on our first day, and still had to open the window that night. Also, you may want to bring your own bar soap or loofah since only pump products are available in the shower (but they all smelled amazing). The towels are pretty stiff, but we assumed that's because of extra cleaning guidelines during that pandemic. And there were no dressers and only a small closet with a couple of hangers so we lived out of the suitcase, which infringed on the chill vibe the room decor would've lent it itself to had we been able to keep things out of sight. The aesthetics are simply stunning but we were bummed about the thin walls and uncomfortable sleeping situation. For the price, we probably would not come back.

I stayed here on business based on a meeting I was attending in Michigan City just down the road. The confusing part is that New Buffalo is on Eastern Time and Michigan City is on Central. You have to pay attention when setting meeting times. The hotel itself is near the Lake and very comfortable and friendly. I particularly like the "Craftsman" wood touches and the double shower. The bed was very comfortable too. Oddly, they don't offer contract laundry service. But not to worry. I used one of there complimentary touring bikes and rode on down to the laundry!

Had a night away from home here with my husband. The staff was very friendly and helpful. It's right by the lake so the view its amazing! They have a list of dvds you can choose from for free, 24/7 ben & jerrys ice cream, complimentary smores kits, and breakfast choices to you in a basket at whatever time is convenient for you! Great first night! Looking forward to coming here again. (:

The renovations are wonderful and the view from the third floor is amazing. Under-the-bed drawers for cloths is not so great if you have issues with knees and leaning over. You can now leave the fireplace on longer without heating up the room quickly. The restaurant is top notch with the fireplace outside. It's a beautiful get-away! Now not their fault at all - but every time we come here in the past 5 or more years, there is a service truck making all kinds of banging and beeping early in the morning, every morning, and it goes on and on for awhile. So don't plan on sleeping in.

Beautiful hotel! Huge thanks to Ashley at the front desk who went above and beyond for an absolutely incredible stay!

We love this hotel .service always spot on and the location could not have been better. Comfy bed and beautiful bathroom with double shower heads...nice touch!

If you luck out and get decent traffic between Chicago and New Buffalo, this place is wonderful for a little get away. It is right outside the "strip" of New Buffalo. Weather permitting you can take one of their bikes and ride to restaurants and shops or if you are lazy like us, take the big SUV and drive to what New Buffalo offers. We have been here twice with our daughter in the summer. Once we went when she was a toddler and another time when she was nine. We went recently for an early Fall weekend sans daughter, upgraded our room and had an awesome and relaxing time. I'm a clean freak when it comes to hotels and this place is clean. It is also homey and staff is awesome. They offer special touches like ice cream, breakfast trays, etc. All rooms are large and beds are comfy and clean (see I am a clean freak). A lot of the rentals in New Buffalo are bit too rustic for me but this place fits me perfectly. I highly recommend it for a weekend away from the Chicago area. There is plenty of parking right in front of the hotel. Do it, seriously!

My unwed life partner loves to give me a hard time for my fondness or bed and breakfast hotels. Also, she refuses to stay in one. The Harbor Grand is about as close as it gets while still being a "hotel". We booked a Village View Suite so that we could have a separate room for our baby girl. The room was great and had two flat screen TVs and a large comfortable bed. The pillows weren't great, but honestly I haven't found a hotel yet where I've had comfortable pillows. Included in the stay is breakfast delivered to your room. It's a step up from typical continental, but still no eggs or bacon. They also provide a fairly extensive free DVD library, free beach towels / chairs, and free bike rentals. Its walking distance to the beach and also Stray Dog which is one of our New Buffalo favorites. We didn't try the restaurant, but it is highly rated and has a very nice patio at the edge of the lake. On an interesting note, the shower had two shower heads. And since I know you were wondering.... yes, yes I used them both. And it was glorious. Sorry Mother Earth.

4 1/2 stars. The hotel staff is amazing. Very accommodating and polite. The room set up was very nice. We ate at the Terrace restaurant. The food was delicious. Sitting on the patio at night, with the dimmed lights, was perfect for our anniversary dinner. The hotel has free bike rentals. This was a lot of fun. The free breakfast in bed is such a nice touch. We enjoyed it each morning. We stayed on the 3rd floor. The beds were okay. Fine, but nothing you are dying to jump into. My only complaint is the thin walls. We had a family next to us with a baby that cried, a lot. I have three kids myself so I understand this happens but the walls are thin. We will definitely be back but with a sound machine to drown out the noise.

This place is perfect for a one night romantic getaway. The room was well decorated and very clean! The staff was very helpful when checking in the day of and provided all the info needed to hit the best spots in downtown New Buffalo. Just a little pricey. Sarah

One of my all time favorite places to stay! They always ask if my husband and I are celebrating anything and one time when it was our anniversary they left a bottle of bubbly in our room while we were at dinner. I love the breakfast (always choose the blueberry bread - it's amazing!) and one of my favorite parts is that they'll leave it outside your door at a certain time. No need to get presentable first thing in the morning. It's cheaper to stay village side but the lake views make it worth the money when we have extra to splurge.

I was going to give this resort 5 stars. The establishment is so blessed to have such a wonderful staff. They try to accommodate every request in an extremely positive manner. I brought my mother here after my younger sister( her daughter) had the "Celebration of Life" service. I was hopeful to get her mind off our family sadness. We arrived, and all was wonderful! The next day we had their great breakfast, and went out to see the sights on New Buffalo. Upon our return; we saw that all the towels were still wet. All glassware and dishes were still in the room...dirty, I asked the gal at the front desk why the room had not been cleaned; to understand that they don't do that until you leave. EXCUSE ME.....but one days stay is one weeks pay check...OK about adapting for COVID, but let folks know before they book a room.... I would rather not wallow in our own filth; but still use two weeks pay to clean my own tables, pick up towels, etc will Not happen( we stayed for 2 days) It is sad that this will be our memory; as we had such a great experience prior....we stayed 2 years ago. I am thinking that you are not catering to folks such as us. That being said .... We enjoyed 2 great dinners in the Terrace Room. Think that if folks are staying at a resort; abit of TLC might be included. As we went to the Breakers several months ago; know that room cleaning is a priority with some places. I am giving the 5 stars back as I did not realize the COVID issues in this state. Upon leaving I chatted with the lady at the desk.. she explained and apologized. Since my mom and I went to the Biltmore Inn; we have never had such great customer service. I am so hopeful that they are readily appreciated. We were assured that Michigan is ok'd to go back to regular seve