Cheliri F.
Yelp
**Disappointing First Visit**
My first visit to Harbour Grille was, unfortunately, very disappointing. My fiancée and I requested to sit outside since it was a beautiful day, but the service from that point on was extremely slow. We waited about 30 minutes just to get water, another 20 minutes to place our drink order, and another 30-45 minutes before we were able to order food.
We ordered a build-your-own burger and a salmon Caesar salad. When the food finally arrived (another 30 minutes later), the burger came without cheese, and the salad had a vinaigrette-based dressing--something not mentioned on the menu and not what I expected from a Caesar salad. We had to send both dishes back: the burger to add the missing cheese, and the salad because I don't care for vinaigrette dressings.
When we expressed our concerns, our server told us they would take 50% off the salad. I had only taken two bites--not even close to half. We spoke with the manager(Amanda) , who explained that our server was new and overwhelmed, and that 50% off was all she could offer. She also gave us a complimentary coupon of HUSH PUPPIES as an additional "accommodation," since she said she couldn't comp the entire meal. On top of that, she mentioned that the salmon Caesar was what I "requested," as though that justified the lack of a proper menu description and service .
To top it off, after asking for our check, we waited another 30 minutes before we had to track down Amanda just to pay and leave.
As someone who works in customer service, I found the justifications unhelpful. If this is the standard experience when the restaurant is busy, perhaps it's time to reevaluate staffing levels or improve training and communication. I understand things can get hectic -- but this felt like disorganization, not just a busy day. First impressions matter, and unfortunately, this experience doesn't encourage us to return .
Overall we felt discrimated against and it was just a terrible experience. DO NOT RECOMMEND