Melisha C.
Yelp
I attended the October London Concert at the Hawthorn on February 22, 2024. The concert was Excellent! However, the venue was not. First, we bought tickets on the website. We paid for a seat. I have a friend who went with me who needed accessibility and could not stand. My friend ended up leaving because she could not stand that long. We paid over $100 for a ticket. Second, when we arrived,e there were no ushers to seat people to ensure they paid for a sea because they also sold standing-room-only tickets. Third, there needed to be someone to assist. When the manager did come out, she told everyone they oversold the seated section. Well, we don't believe that it's our fault. We paid for a seat. So they brought out about ten more chairs and said that was all they had. I even spoke to a lady who said she paid over $150 for VIP and was told VIP did not come with a seat. To make a long story shorter. The atmosphere was pleasant, but I will not attend any more events at this venue. They needed to be more organized and wanted to avoid resolving the issue then. Suppose you are going to sell seats. First, you should have enough for everyone so they can enjoy the show.