The Hawthorne

I just wanted to take a moment to thank the Manager for being so responsive and helpful with my move-in. She made the process so fast and easy, and I truly appreciate her support. I absolutely love my new home—it already feels perfect! The Hawthorne is such a great place to live, and I love that everything is within walking distance. Thank you again for everything!

Other than the location and the initial deal on rent, there's no real positives to living here. There is no leasing office, good luck getting a response without constantly pestering them. Here's some of my experiences from living here: I didn't get a key fob for months after moving in then it quit working because the fire alarm system was reset (don't ask me) and I had to yet again pester them for months, I wasn't even given a code to get in as an alternative to the fob thankfully other residents gave me one otherwise I couldn't even access the building past my move in day when the leasing team was actually there; a pipe was leaking like crazy and about to burst (plumber's words as he said someone rigged a fix that was eating away at the pipe) and I had to beg and beg for them to come fix it (they said it could wait a week) - they never followed up about the water damage or anything; my fridge quit working and I lost a bunch of food without an offer for compensation - I was given a FILTHY fridge in exchange (it took me about two hours to clean); I didn't have heat for about 6 months (did not concern them, offered no alternatives); I wasn't able to open my mailbox for months and now the fixed version doesn't lock so anyone can get in there; a package thief likely lives in the building (packages stolen from front doors and the mail room - lots of notes from residents left in the elevator warning people to have stuff shipped to UPS, I've had a few stolen); trash chutes on multiple floors were broken/inaccessible for months; they state in their ads a maximum for utilities which is already a huge range yet they consistently charge you outside that range ($175 on average not including electricity/internet); they charge a processing fee for you to pay rent which they don't mention until you're a tenant; the trash and recycling is shared with the businesses on the first floor - if they overflow the receptacles by not breaking down boxes, etc. the apartment residents get charged extra as well; people smoke like crazy inside the building so it smells horrid a lot of the time and the doors have huge gaps under them so the smells seep into your apartment; the building is pretty dirty, the cleaners just rub what smells like Fabulouso around in the elevator and essentially call it day; you aren't given an actual outer door key so all building entry depends on electricity, I've been locked out during a power outage waiting for someone to leave so I could actually get back in - I've brought this up numerous times and never gotten an answer as to how to get into the building when the power is out; people don't clean up their dog poop in the parking garage; nothing they swore would be fixed before move in was fixed before or after I moved in; they are increasing my rent so that my place is more expensive to live in than larger units in the same building that have air conditioning (mine doesn't). I've heard so many bad experiences from other tenants that are far worse than mine. There are way better places in the same area for the same price or cheaper, I highly recommend going with one of them. Management may seem lovely and responsive at first, but once you sign that lease good luck hearing from them again.

The building is rather nice and has a good vibe to it. I have spent a lot of time walking around the Hawthorne area and enjoy the neighborhood. The management though is probably the most inept I have ever encountered. I moved in without a mail key and had to pay out of pocket to have a locksmith install a new mail key a month+ into my tenancy. Still have yet to be communicated by property management about being reimbursed. I have ongoing maintenance issues that have not been handled for two plus months... As well as the lack of proper accounting where my parking was double charged and not promptly taken out. I would stay away from any properties that are associated with Wonder Dog Management. As they do not care about doing their jobs nor the right thing out of principle.

These apartments have horrible management which is sad because they have such a great location but the owners clearly just want to squeeze as much money out of the place and it's tenants as they can. To start off it is massively overpriced for the size, you pay a crazy extra fee for a parking garage that is not kept clean or secure, you pay a crazy high and also wildly varying utility bill that is based on usage of the whole building instead of your own unit. They are also horrible about general maintenance of the property, garbage shute is constantly broken, water randomly gets shut off and there is no hot water for days at a time with no communication from management. And maintenance for the individual units is even worse. You will have to submit 2-3 maintenance request forms online before you're even lucky enough to get a response and then when they finally do come to "fix" it they will do a half assed cheap job that usually ends up the same as before or worse within a month. The location is amazing, sadly the terrible company that owns the place makes it not worth it. Don't move here if you can help it. -update, the management here only seems to be getting worse. They will email you illegally at midnight no threaten fees they are going to charge you in the next two days if you don't fix a document that they never even noticed was wrong themselves, but then when your bathroom is flooded because the neighbors above you have a leak they will not answer the phone and have no 24hr emergency maintenance number listed anywhere, the two different numbers they do list take you to the same voicemail immediately. Again, DO NOT MOVE HERE! Wonderdog management is a terrible company I would not live anywhere they manage.

We were looking for a good clean building, not too big, in a very walkable area for our oldest. A good responsive team running the building would be a major plus. After looking at several places in SE/NE neighborhoods, we chose The Hawthorne last month. Violot and Scott were very accomodating during the entire process and very quick to respond to our needs (thanks for letting us use your dolly!). Seems like it's a new team running the place and I have to say they have been on the ball so far!

I am currently renting a unit at the Hawthorne, and the management is incredibly inept. They neglect to service the properties, resulting in unclean conditions and hallways that smell like animal urine. It's embarrassing to see such a blatant prioritization of profit over people. They seem content to make money without putting in any effort. It's disheartening that companies like this are permitted to operate in Oregon, failing to maintain their properties or respond to calls. It's truly unfortunate that such businesses still exist.

My partner, cat and I moved into The Hawthorne PDX about a month ago. Within a day or so of applying, we heard back! The application process was swift and easy - Kylie was incredibly helpful and responsive to all questions we had before moving in. There was a 6 week special that was offered for signing a lease (as well as a $99 security deposit) and all credits have been applied to our rent so far! The unit is incredibly nice -- this is our first time having in unit washer/dryer and a dishwasher (which we're very happy about)! For being a one bedroom (alcove), the unit is quite spacious. The location is great and we're within walking distance to many of our favorite restaurants! Considering the street this complex is on, it's surprisingly quiet at night! We feel very fortunate to have found a place during these times and we're very happy living here so far!

Update: We have had our car broken into 3 times in the last 6 months. We can clearly see where they break into the garage, but nothing has been done by the property to increase security or mitigate break-ins, and no footage from the “cameras” has been sent to PPD. We have lived in the Hawthorne Apartments for a few months and we initially liked the space and location. However, we have had several burglaries and vandalism events since being here and management has been unhelpful at best. After weeks of spotty contact their final solution for me was to offer to take away my parking so I could afford to replace my stolen items. Cameras in building do not capture incidents and the on-site Security phone number does not work.