Gage S.
Yelp
We just stayed here for our anniversary in the studio suite. While it was fine, we were both extremely underwhelmed. I was very aware of the "amenities fee" but didn't realize that there were no amenities to go with the fee. There is no room service, no pool, and while they say they provide coffee, by 8:30 am both the coffee and cream were empty. My wife had to ask for it to be refilled, and once they got around to it, it was subpar and this being is a little generous. It's frustrating to pay $29/ night for nothing, but again, I expected it. In essence we paid $60 for crappy coffee, which we never tried after the first morning. By the time the charges rolled in, it was almost $900 for 2 nights and the room was $263.12/night, only $46.00 of this was for food. The fees felt very sketchy. $900 for a hotel without room service. I absolutely don't mind spending money when we get the experience that we think we are paying for, but the value for the dollar just wasn't there. I had made a very specific request by phone and also on the request form when booking for champagne on arrival for our anniversary, but this never happened. The room was very very warm. They did have air, and while it was working, it wasn't quite adequate for a warm day. We requested a fan, they weren't sure if they had one, but one quickly arrived to the room. The bathroom was extremely warm as was the area where the bed is located. We were still so warm even with the fan that we ultimately couldn't sleep in the same bed, and I slept on the sofa...for our anniversary. The pillows were very uncomfortable and felt cheap. I see people complain about the bathroom, but no complaints from us, we knew the bathroom would be tiny because it's a historic hotel, so it meet our expectation. I appreciated the original art work in the room, but the booger on the wall that has gone unnoticed was gross. We asked how to get the fridge to work, we were told to fill it up and it would chill. We filled it, and 2 days later it never chilled. The closet door was off the track, and while I normally would have just fixed this myself, I didn't since I'm recovering from a hand injury. It rendered the closet fairly useless. Now the front desk. They were not rude, but there was nothing warm and welcoming about them, we felt as if we were bothering them. However, the valets were great. They were very welcoming and brought our vehicle quickly each time. I didn't find the parking fee to be out of line for valet parking downtown, it seemed acceptable at $55/night. If I had to look for positives, the check in process was smooth, the room was clean (minus the booger), the robes were clean, fresh and comfy, the artwork was great, and the valet service did a great job. That's about it. We won't stay here again. At one point in my life I traveled for a living and have stayed in some of the finest hotels around the world. I have been wowed before, and have stayed in a few places where I didn't have any desire to leave the room. I didn't arrive expecting to be wowed, but I did hope for more than what we received. I have to say that I wouldn't recommend the Heathman. Portland has other very great options, and I encourage you to look at other hotels. The Heathman is not the worst hotel that I have stayed in, but I certainly expected more from this experience than we received.