The Highland Dallas, Curio Collection by Hilton

Hotel · Greenville Ave

The Highland Dallas, Curio Collection by Hilton

Hotel · Greenville Ave

4

5300 E Mockingbird Ln, Dallas, TX 75206, USA

Photos

The Highland Dallas, Curio Collection by Hilton by null
The Highland Dallas, Curio Collection by Hilton by Kevin Marple/Courtesy The Highland Dallas
The Highland Dallas, Curio Collection by Hilton by Courtesy The Highland Dallas
The Highland Dallas, Curio Collection by Hilton by Photo courtesy of The Highland Dallas
The Highland Dallas, Curio Collection by Hilton by Kevin Marple/Courtesy The Highland Dallas
The Highland Dallas, Curio Collection by Hilton by Courtesy The Highland Dallas
The Highland Dallas, Curio Collection by Hilton by Courtesy The Highland Dallas
The Highland Dallas, Curio Collection by Hilton by Kevin Marple/Courtesy The Highland Dallas
The Highland Dallas, Curio Collection by Hilton by null
The Highland Dallas, Curio Collection by Hilton by null
The Highland Dallas, Curio Collection by Hilton by null
The Highland Dallas, Curio Collection by Hilton by null
The Highland Dallas, Curio Collection by Hilton by null
The Highland Dallas, Curio Collection by Hilton by null
The Highland Dallas, Curio Collection by Hilton by null
The Highland Dallas, Curio Collection by Hilton by null
The Highland Dallas, Curio Collection by Hilton by null
The Highland Dallas, Curio Collection by Hilton by null
The Highland Dallas, Curio Collection by Hilton by null
The Highland Dallas, Curio Collection by Hilton by null
The Highland Dallas, Curio Collection by Hilton by null
The Highland Dallas, Curio Collection by Hilton by null
The Highland Dallas, Curio Collection by Hilton by null
The Highland Dallas, Curio Collection by Hilton by null
The Highland Dallas, Curio Collection by Hilton by null
The Highland Dallas, Curio Collection by Hilton by null
The Highland Dallas, Curio Collection by Hilton by null
The Highland Dallas, Curio Collection by Hilton by null
The Highland Dallas, Curio Collection by Hilton by null
The Highland Dallas, Curio Collection by Hilton by null

Highlights

Experience the chic indulgence of The Highland, where modern rooms blend luxury with comfort, complemented by the esteemed Knife steakhouse and a serene spa.  

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5300 E Mockingbird Ln, Dallas, TX 75206, USA Get directions

hilton.com
@curiocollection

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5300 E Mockingbird Ln, Dallas, TX 75206, USA Get directions

+1 214 520 7969
hilton.com
@curiocollection
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@curiocollection

$$$

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Last updated

Jun 25, 2025

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@cntraveler

"Located on the edge of the upscale Park Cities neighborhood, the 198-room Highland, formerly the Palomar, oozes subdued sophistication, from its restored crystal chandeliers to its polished walnut floors. Well-designed rooms have plenty of lounge space (and a funky zebra-striped robe to lounge around in), bathrooms stocked with Etro products, free Wi-Fi, and outlets galore. While there’s really no reason to venture far from the hotel—due to such amenities as an Exhale Spa, where guests can sign up for a massage or a yoga class, and Central 214, which serves standout regional fare—those wishing to explore the environs will have to drive to pay extra for transportation."

The Highland Dallas
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@cntraveler

"Centrally located just outside of the Park Cities—across the highway from Southern Methodist University and adjacent to Mockingbird Station—the hotel is a prime spot for business travelers and university parents. It checks all the boxes at a price point that is a lot more approachable than many of the downtown options, and its pet and family-friendly policies make it a solid choice for a variety of types of travelers. The in-hotel restaurant, Knife, is one of Dallas's finest steakhouses, thanks to chef John Tesar's mastery of dry-aged meats." - Diana Oates

20 Best Hotels in Dallas-Forth Worth
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@cntraveler

"How did it strike you on arrival?Although this hotel is right off the exit of one of Dallas's major highways, its elegant entrance makes up for the potentially traffic-jammed location. Located just outside of the Park Cities, it is located across the highway from Southern Methodist University and across the street from Mockingbird Station making it an attractive choice for many visitors who are here for both work and pleasure. What’s the crowd like?It's a business casual clique. The good stuff: Tell us about your room.The King Superior Suite is comfortable for a family of three at 800-square feet. The decor was updated and I really appreciated the fact that the desk area came outfitted with an ergonomic chair. As a sufferer of severe tech neck, it is really nice to be able to work on my laptop without getting a terrible headache. The soaking tub was also a great way to unwind after a long day. How about the little things, like mini bar, or shower goodies. Any of that worth a mention?I love a hotel that chooses Molton Brown for their bathroom products. They smell so heavenly. The room had a fully stocked honor bar, however, I was saving my appetite for dinner and drinks downstairs. What do they have for dinner and drinks then?This hotel is home of one of Dallas's finest steakhouses. Knife is open for breakfast, lunch, and dinner, and serves quality cuisine in a cozy atmosphere. And while chef John Tesar is known for his dry-aged meats, I have yet to find anything on the menu that I didn't devour within minutes. Knife's bar is always bustling and a great place to meet up with someone for a cocktail while you are in town but don't have time for a full meal. And if you aren't in the mood to put on pants, you can also, thankfully, order Knife via room service. Anything stand out about other services and features?The Highland's infinity pool is very Vegas glam and transports you far from central Dallas. I also like that you are able to eat dinner or get a massage poolside. The Exhale Spa offers treatments and workout classes that make for a lovely day. I recommend starting your morning with an Exhale HIT class and then heading up to the spa for a massage. If you have time, book a blowout next door at Salon Pompeo. Bottom line: worth it?So worth it. This is a centrally located hotel that checks all of the boxes at an affordable price point. It is also kid- and pet-friendly which scores major points in my book." - Diana Oates

The Highland Dallas, Curio Collection by Hilton
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@afar

"One of the first properties to join Hilton’s Curio Collection, The Highland received a multimillion-dollar renovation in 2016, giving spaces a warm, sophisticated vibe with lots of wood and stone and splashes of Texas chic (think fur in the elevators, longhorn motifs in the bathrooms, and carpets emblazoned with abstract maps of downtown Dallas). The 198 rooms vary in size and shape, but all feature a clubby aesthetic, custom-designed headboards, plasma TVs, gourmet minibars, and city views. Owing to its locationnear the upscale Mockingbird Station retail and restaurant complex and Southern Methodist University’s lush campus, the hotel attractsa mix of corporate clients during the week and leisure travelers on the weekends and is outfitted with meeting rooms, a small gym with Peloton bikes, and a heated pool with hot tubs, cabanas, and a weekend bar. (Note that the pool is shared with residents from the adjacent apartment tower.) The lobby often hosts a live jazz trio, while noted chef John Tesar’s upscale Knife steakhouse has earned raves for its Texas-raised meat, extensive charcuterie menu, and garden lounge. Guests also have access to—and receive discounts for—the Exhale spa and fitness studio, setnear the hotel’s front doors."

The Best Hotels in Dallas
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Maps813761

Google
So I travel the country for business & for pleasure all throughout the year. This has hands down been the best customer service I have ever received from any hotel. Allen was truly amazing with assisting with room accommodations. Etienne literally made sure whatever we needed was taken care of. They tagged teamed the service the entire stay and made sure they went over and beyond to make sure our stay was perfect. Meeting the manager Will I understood why these two young men were so good and attentive. He was very professional and made sure to speak with us and invite us back. If anyone chooses to stay here, they will love every minute of it. We will be back.

Ryan Walters

Google
During a difficult time surrounding my father-in-law's passing, The Highland proved to be a truly exceptional hotel. From the moment we stepped into the clean and strikingly modern lobby and common areas – which felt far more luxurious than the price suggested – we were met with incredible staff. What truly stood out was the extraordinary care provided by the team, particularly Will Anderson. When we needed to extend our stay while my father-in-law was still in the hospital, Will went above and beyond to accommodate us. He even gave us his personal phone number should we need anything at all, and we were so touched to find a thoughtful card waiting in our room. Despite our exhaustion after long days at the hospital, we did have one evening where we were able to enjoy a few small plates and drinks at Knife. The service and food were absolutely fantastic and come with our highest recommendation. We are deeply grateful to Will and everyone at The Highland for their kindness and exceptional service during such a sensitive time. Their care made a significant difference during some of our most delicate hours.

takeitorleaveit78

Google
I’ve stayed at plenty of hotels in Dallas over the years but The Highland is the one I’ll actually go out of my way to return to. From the moment I walked in I felt like I was being taken care of not just checked in. The staff was warm and genuinely helpful without feeling scripted. Everyone I interacted with made it feel like I mattered not just my reservation number.||My room was spotless and beautifully designed with little luxuries that made a big impact. Plush bedding, a deep soaking tub, and a robe I considered packing in my suitcase. After a long day coming back to this space was like a reset button. Quiet, peaceful, and comfortable in a way that most hotels only pretend to be.||The location is ideal too. Right across from Mockingbird Station with easy access to shopping, great restaurants, and just enough distance from the chaos of downtown. Parking was simple and the onsite restaurant was a solid win for both breakfast and cocktails.||Whether you’re in Dallas for business, a weekend getaway, or just need a night of peace and pampering, this place delivers. It’s not just a hotel, it’s an experience. Highly recommend.

El C

Google
They just redid this hotel. Overall a huge improvement. I'm not a pocket door fan- but the rooms overall are quiet and they are newer. I had breakfast every morning and our waitress Mary was fabulous. I enjoyed their pancakes- surprisingly good. The location for some of the shopping neighborhoods is great and there is a great walking trail beside the hotel. It is an easy place to stay.

Ashley Harrison

Google
If you’re looking for just another hotel room, keep scrolling. The Highland Dallas is where you go when you want a scene. From the moment I stepped into the lobby I felt like I was being upgraded from tired traveler to main character. The staff? Incredible. Warm, welcoming, and somehow always exactly where you need them to be without hovering. The room? Modern and clean but still cozy, like someone actually thought about what a person needs after a long day and then made it feel luxurious. There’s something really special about the vibe here. It’s not pretentious but it is polished. The bed made me rethink every mattress I’ve ever owned. The robes are actually worth stealing (don’t worry I didn’t) and the bathroom felt like it belonged in a spa. I could’ve stayed in that giant tub forever. Also the location is perfect. Great food nearby, walkable to cute shops, and it doesn’t feel like you’re trapped in some concrete jungle. The Highland isn’t just a place to sleep, it’s a soft place to land.

230tracya

Google
The Highland has been remodeled! I've been staying at the Highland for a few years and I just needed a room for one night so thought it would be 'fine'. What I got was much much more than 'fine'. The hotel lobby is bright and inviting and the remodeled rooms are clean and modern. Trea at the door/valet as well as other staff during my stay were all so nice and helpful. I highly recommend this new version of the hotel.

Kevx18

Google
Everything about this hotel experience was phenomenal! The location, rooms, food, and fun options were right up our alley. We were providing Permanent Jewelry for an influencer event this past weekend and were treated like queens! An extra special shout out goes to Trea!!! He was BEYOND amazing in helping us with unloading, loading & taking special care of my vehicle!! Thank you Trea & The Highland for making our trip so spectacular!

okiesue

Google
We’ve stayed several times since November. Our grandson was born and the hotel is close to their home. We especially enjoy The Knife restaurant. Both Avery and Mary are excellent servers and we always enjoy seeing them. We’ve enjoyed upgrades as well for rooms.

Scott D.

Yelp
I stayed here one night on Saturday 6/1/2024.  The room was booked via Priceline Express Deals. Everything was great, the room was clean, the hotel was safe and secure, the employees were nice, and I requested a quiet room and they gave me one. Allen at the front desk was there when I checked in and checked out the next day, and he was so nice and courteous. I would definitely stay here again for sure.

Katie M.

Yelp
I had the opportunity to stay here and it was a very pleasant stay. It is a nice hotel. Close to some stopping, Starbucks, a main road. Nice staff. Really nice hotel restaurant. It has valet, a gym, nice pool. Go stay.

Regine B.

Yelp
I checked in, wasn't particularly courteous. I parked my car outside on the street but realized afterwards when I found a note that they gave me at check in that additional $25 parking per night. The alarm went off at 6:30 AM although it was a false alarm, no one communicated that so I packed up my bags and left; wouldn't do it again

Dawn B.

Yelp
Recently stayed at this hotel for a work trip. Rooms were a decent size, hotel staff were very friendly and the fitness center had water bottles. While those were all positive aspects of my stay, there were quite a few odd experiences that limit me from giving the hotel more than a 3.5 rating. The room I had only had one trash can in the bathroom. I was there for a week and so it would have been nice to have the generally standard second trash can in the bedroom area. Even if there wasn't one there, it's typical to have one by the elevator, but in this hotel it is a sought after rarity -- so much so that there was trash left (not mine) by the elevator, as I guess someone gave up finding a place to store it. The fitness center also didn't match the photos on the hotel website, lacking the leg machines and size depicted. When I asked, they just said "sorry, it was an old picture." Their boiler must have had a issue with so many guests for the meeting, as the shower water was so cold. When I called the reception desk, they said the maintenance team had left for the day, but in fairness the hot water did return the next day. Still atypical for a hotel stay. Overall, it wasn't a bad stay due to the door staff and front desk staff, but it was the little things that added up to a 3.5 stay.

Jeff B.

Yelp
Nice and clean but not all that special. Staff are friendly and offer the feel of a luxury experience. Hotel itself is a bit dated and worn.

Sarah H.

Yelp
This hotel is a health hazard. It's the furthest thing from a four star hotel, it's more of ONE star hotel. MOLDY and damp rooms. My bed frame had BLUE mold growing along the frame. The ceiling near the entry was covered in black and red mold. Honestly appalled that they allow guests to stay in these rooms based on their conditions. When I brought the mold in my room to the attention of the front desk, he simply asked if I would've liked a 50$ credit to the restaurant. I've never in my life stayed at a hotel where there was so much visible MOLD in the room and on top of that, the room was dirty/needs serious updating. Clearly the rooms are not taken care, because how could that be overlooked. Definitely does not live up to the Hilton reputation.

Code D.

Yelp
It's 2.5 star, I'm giving 3 stars because the valet staff was friendly and helpful. Valet is $44/day. No free parking. We just checked in. Our room looks dated and had not been maintained for years. The sink has mold, The bathroom door cannot slide all the way shut - it has half an inch gap to peek-a-boo! The fan in the bathroom does not work, which may be the reason for the bathroom door gap. The furnitures and wall decorations are dusty.

Jordan E.

Yelp
This place is hardly getting a third star from me, it's more like a 2 star but I'm giving extra love because the staff was so nice. The low rating is for the rooms. So outdated, bathrooms are really old and bad. The lobby and photos online are deceptive and make you think it's been renovated or modernized. You'll know better as soon as you get to your room. The beds were comfy, but our room wasn't that clean. I would not stay here again when there are so many great hotels in Dallas. For the price, I expected much more.

Jannely G.

Yelp
Beautiful place in the outside however, the room was super outdated. The bathroom was so small and old, the carpet was old and look dirty maybe it was worn out but I have allergies with dirty carpets and I know that it was the carpet. Over all, the rooms need to be updated ASAP.

Jasmine W.

Yelp
OLD & OUTDATED! I booked this hotel for a staycation after my wedding. We paid $734 for the 1 King Bed 1 Bedroom Superior Suite for 2 nights and absolutely hated it. The elevators was hot and smelled weird. The room is old and outdated. We had to call maintenance twice because our room was so hot. The jacuzzi tub looked disgusting as well. I wouldn't dare step foot back in this place.

Edgar J.

Yelp
Room right on the freeway. Like having the Indianapolis 500 going througj your bedroom.

Renee D.

Yelp
The hotel charged our card two weeks later for a room number we didn't have and took days to get back to us. After all of this nobody offered to compensate in any way.

Kaeleigh S.

Yelp
I was pretty surprised by how lackluster and dingy this place was. At first I thought maybe I was just being nit-picky, but each night, it just kept proving true - this place is is not great. I'm not sure how it's marketed and considered a nice hotel because I've stayed in way nicer places for way less money. I came for business and was excited because some colleagues always stay here. My Hilton Honors app allows early check in and so I checked into a room the morning of and it said I would have a corner room facing the city, room 701. Upon arrival, I was given a different room - still a corner but facing the giant Public Storage next door and right above the loud fans and AC units for the building. There was also a sporadic loud grinding sound every so often. Aaaaand it smelled slightly gross in my room, like toilet water or something? IDK it wasn't good. That aside, the room itself was kind of gross. There was a hairs in the bathroom (one on a washcloth), stains on both the towels and bed linens, and the furniture had very obvious wear. The bathroom was an old tub/shower with worn tiles and cabinets, and leftover grime in the sink. A bug also appeared in it after I showered one night, just chilling in the sink out of nowhere (I'm guessing the drain). I was honestly shocked by the shape of the room - it was so worn down! I felt kind of gross the whole time, it just didn't feel very clean. The valet was super friendly but also the only parking option so $$$. The front desk was mostly nice and helpful but also seemed resentful of anyone who needed anything. When I first arrived, the two ladies barely acknowledged me for a few minutes and I just stood there as they talked over something one of them was doing on her laptop - until finally the other woman checked me in. The only thing is when I got back on my second night, my little face mask packet (for a some spa time after my work event lol) was gone. I looked everywhere in my room for it and it was nowhere to be found. Not sure what happened to it ): Sadly not the quality I was hoping for, especially for how expensive everything is. Not my first choice if I am back in Dallas.

Megan B.

Yelp
I got married at the Highland and have stayed here 3 other times separate from the wedding weekend. My personal favorite hotel in Dallas.

MaDonna W.

Yelp
Checked into this hotel last night. It's been a while since I've been disappointed by a hotel stay just in general, however, the lack of customer care at this particular property leaves me disappointed. No water in the room this is key especially during a pandemic we need to have this. As a Hilton honors customer I went downstairs and asked for two waters and they said OK but after that you've got a pay two dollars a bottle. That comment left me flat. This morning no breakfast served on property at all , there was a cart with coffee and pastries that were at least a week old . fresh fruit was OK. I feel the Hilton can do much better than this it's time . the pandemic is no excuse for the lack of care and the desire to give their clients a proper stay is over. Come on Hilton you can do better.

Ciara N.

Yelp
This was a nice hotel at SMH right off the freeway. There are many things I liked about this hotel. First was the nice spacious room, elevator was very spacious. I loved the hotel pool and jacuzzi. Even though it was cold in late November, we did use the jacuzzi and it was awesome with the cold temp and the hot water. What I did not like: First of all I was charged $12 for 1 cup of fruits. It was pineapple, cantaloupe, and honeydew. The honey dew at the bottom was soggy and old. And on top go that I was charged $12!! I think it was only supposed to be $4 or $6. I called the customer service and of course I'm still on hold after 11 min. Only the tea and water was free from 7am-10am. Parking: the only option was to valet. It was $31 per night. I like to self park but that was not an option. There was no place to park unless u take up the parking spaces of the shopping center next to the hotel. Freeway noise: from my room I can hear the honks of the cars in the freeway. So if u are a light sleeper, this hotel will be way too loud and over stimulating for u. What I liked: U can literally walk to a Cvs in about 4 min. There are many restaurants and shops within walking distance. Pool/ jacuzzi. Keyless entry to your room using your phone and the Hilton App. It took a while but it finally worked and it was so nice not to have to look for the room key. There was a restaurant called knife in the hotel but if they charged me $12 for a cup of soggy fruit, I doubt the food will taste good.

Yvette A.

Yelp
I went to Dallas for a quick stay, and the Highland was the perfect spot to relax. We ate the best dinner at Knife Steakhouse, located inside the hotel. I also had a massage at the Spa right before check out that was perfect, and the sauna was super clean. It was too cold to get into the pool, but I did walk by it, and it was super clean. The hotel and valet staff were lovely. I would stay here again because I had such a great experience, and it's a plus they allow dogs. 10/10

Kent L.

Yelp
Poor customer service. GM Ryan Bunker never responded to my email which was a response to his email asking for input.

Landry P.

Yelp
This was our first attempted stay at this hotel and it was rather unpleasant to say the least. A room with two beds was reserved, but upon entering the room, we realized we were given a room with only one bed. We reached out to the front desk and were basically told there was nothing they could do, in a completely unprofessional and unhelpful manner. This property messed up and gave us a room type that would not meet our needs, nor meet what we actually reserved. The complete lack or assistance or apologies from the hotel staff made the entire situation even worse. This attempted stay will be our first and last at this property.

Whitney W.

Yelp
Nice, clean hotel...... BUT, I feel bad for the staff as they are not properly trained. I was there for business over the weekend and we had 7 rooms booked. Two of our packages(confirmed delivered) were missing for about 12 hours. The staff was telling us what we wanted to hear and not taking action. It's sad when a CEO & a guest speaker have to request to check the package room and guess what? The packages were found... There was also an issue with my reservation and was charged a no show fee and a more expensive rate. I literally arrived at the hotel at 2:00 pm and didn't even get my room until 5:30 pm on that Friday. My reservation was somehow split into two reservations as well. A one night comp. Hilton... do better and provide your staff with proper training and customer service. It's not just about being respectful and nice, it's about follow up, communication and actually following through with "yes ma'am we're searching the package room". This staff needs direction and training. Once they have that I believe they will do a good job at providing a good experience.

Lisa D.

Yelp
10/10 would stay again! Had a lovely stay at this super nice hotel. Centrally located for everything Uptown and also has a great, highly rated restaurant Knife. My front desk person was a fab woman named Qui...I can't remember how it was spelled but she was SO helpful, and had all these great recommendations for restaurants and cool places to go. I ended up having to work much more than I would have liked but I'll be back in July and will try to stay there again. Clean rooms, lovely people, what's not to like?!

Charles H.

Yelp
Zack the valet made me feel so welcomed and we had an amazing time at KNIFE Noe was tight as shit too got my ride here before I wrote this!!!!

M T.

Yelp
Checked in late and AC was of and the room was 68 degrees. Good, but a bit hot to sleep. I turned it on the cool the room a bit more. It immediately heated up my room to 70. I shut it off and opened the window to get some cool air into the room. However this room is right above the Steakhouse exhaust vents and the room quickly filled with smoke--I had to shut the window and just deal with a hot room, again! The second day the hotel staff said they're have maintenance come and look at it. Got back to the room and it was a repeat of the first night. They did not fix it, nor do I think the ever came to the room. This hotel stay has been a nightmare. I've stayed in hotels all over the world traveling for work...this has been a tie with the most horrible Hotels I've stayed at in China. Hilton has lost its way. Do not stay he

Regina N.

Yelp
Nice lobby area and central location you can't beat but my room needed more than a little TLC. When you see the photos of the room you really can't see what I saw. Stained shower curtain, scuff marks on the wall, random smears of something def that flew and hit the walls and died (flies, bugs..who knows?), dust on the toiletries. Even the tub looked dirty. Instead of complaining and getting a room change, I literally took a towel and wiped everything down clean and dusted off the desk area. As a business traveller, the room just didn't feel clean. BUT Dinner at Knife was FABULOUS. It's a must, must when in Dallas. AND Room service is another story. Had an awesome breakfast there that consisted of French toast and a slam dunk side of bacon. Don't know what to think of this place as far as to sleep in but the food at Knife is def worth the visit.

Jeanne T.

Yelp
No question this hotel is gorgeous. The decor is amazing, one of the most beautiful lobbies I have ever seen. That says a lot because I travel for a living. Another positive thing about this hotel is the restaurant Knife. Will write a separate review but don't miss dinner at the hotel's restaurant. Another positive was the gym. Very well appointed. Why three stars? Well... Dallas was freezing cold when I was visiting so first thing I did was check to see if the heat was working in my room after checking in. First room the heater didn't even turn on so I went back to the front desk to change rooms. Next room, guess what? You got it, heat not working. Here I am totally exhausted and spending quality time with the maintenance man. He was very nice but not my job! He was able to get the heating going but it was very loud and didn't make much heat. Was not able to run it all night long because it was loud, ergo, I was cold, again. Next, the bed was the worst hotel bed I have had in years. There was a huge body shaped hole in the saggy mattress. I was finally able to sleep diagonally with my feat in the hole and sort of got some rest. How can such a fabulous hotel completely blow the basics of climate control and bedding? Wow! Lastly, no coffee in the room. They do offer free coffee in the lobby so I can see the argument on this one but having me in your lobby in my pajamas is really going to ruin your wonderful atmosphere. Trust me, ha! Will I return? Not sure. The climate control and bed issue was not good.

Mollie W.

Yelp
I had many choices for hotels in the Dallas area, but I chose Curio because it's in Highland Park near SMU campus so I expected a very nice and clean hotel by Hilton. I waited to check in at the 3:00 PM check in time, but my room was not ready. Being a Hilton Honors Gold member, I was told there was another nicer room already cleaned and ready. The view from my 4th story window was the hotel's HVAC and facility systems area. The chair was stained and dirty, the furniture was broken, there was no shower liner, and the lotion had already been used by a previous guest. I'm not a picky person and I love to camp in tents and "rough it" at times, but when I reserve an expensive hotel in a wealthy area, I do expect it to meet certain expectations. The front desk staff was great. They were friendly, efficient, and helpful. The area is nice. SMU campus is very pretty and walkable from the hotel. There is a cute mixed use shopping/theatre/restaurant area across the street. A+ for location and front desk staff, but the actual room was mediocre at best.

Nicole W.

Yelp
My favorite part here was the Staff... Don't get my wrong, the place was beautiful BUT the staff was so kind and hospitable that it made a big impact. Love the location, the interior design and the walkway that runs behind it. HIGHLY RECOMMEND if you want to stay in the Highland Park area...

Chris C.

Yelp
Great hotel, well run. What they don't tell you on Priceline is that they charge $30 per day for parking. It's not an issue but they sprung it on you after you check in. There was some hard partying going on the 4th floor this past Sat night, lots of screaming and door slamming. Called down and asked for help but the noise went on well into the early morning. Daily maid service and a terrific location.

Julie O.

Yelp
We were so pleased!! The hotel staff were so nice and personable, we loved the valets. We rarely valet our vehicle because my husband uses hand controls, the team took it stride. Had no issues. Rooms were clean and cozy for out stay. Definitely a location we will return to.

Sarah R.

Yelp
My sister, dad and I stayed here over Father's Day weekend. My sister and I both had massages at the Spa and agreed they were probably the best we'd ever had. She had Ella as a therapist, got the Lava Rock massage with the gua sha facial massage add on; Lucia was my therapist, I had the Himalayan Salt massage with the CBD infused oil add on. Both therapists were fantastic, thorough and, although the service was a little pricey, we both felt it was well worth it for how great the experience was.

Sara J.

Yelp
My husband and I went to Dallas for a long weekend to celebrate my birthday and I stayed at this hotel. I'm sort of an earlier riser so I was the first person in their restaurant. I wanted to do room service but that's not an option due to COVID. So I ordered breakfast to go. We pre-paid for our breakfasts when we made the reservation. I ordered a fairly standard breakfast, and everything seemed to be fine except for the eggs. I took my first bit and thought these are off. Gave it a second bite. They taste and smell like cleaning products. I decided not to finish them. After breakfast my mouth was sort of tingling and moderately burning. 20 mins later it was clear to me that something was off. I HATE BEING THAT PERSON THAT SAYS SOMETHING. It took me about 15 mins to go back downstairs to say something. The only reason I said anything is because I didn't want other people to have the same experience. Someone told me in the past if you ingest chemicals you should drink milk. I went downstairs, with eggs in hand. I told the girl at the front desk what happened and was very clear that I don't want to over-react and ruin my birthday weekend sitting in the hospital but would really appreciate if she could send up a couple glasses of milk. She was sweet and asking if she could have the kitchen remake me something and I just said "god no." are you kidding? I go back up to my room and we get a call. The girl at the front desk is asking if she can have my eggs for the chief. "I said No I'm going to keep them in case I end up in the hospital and the doctor needs to know what I've ingested but I will give them half." As I hung up the phone my husband said "did they just call and ask for the evidence?" Didn't even occur to me. I got the milk sent the manager back with the half egg. That evening at dinner I had a couple bites and the second the food hit my stomach I was in the bathroom throwing up. Tonight, we cancelled our dinner plans because I'm still feeling nauseous, and my mouth is tingly and seems like it's missing hairs. Up until this point not one person from the hotel reached out to check in. We leave tomorrow morning, so I decided to go down and ask what cleaners they use. Again, just in case I have to eat out of a tub for the rest of my life. I'm downstairs and I've got the head chef and the hospitality manager in front of me. And I'm asking them about the cleaners they use. They answer with how they clean pots and pans. I'm thinking why are you telling me standard dish cleaning, not what I asked? We're talking about a professional kitchen with a griddle. They don't use pans to cook eggs. I told him I've got a griddle at home and I never clean it. He then started telling me he uses olive oil to clean the griddle. At one point he's telling me that I was probably tasting their fine olive oil. I asked the chef if he tried the eggs? I actually felt horrible after he said yes. I would have never wanted someone else to consume those eggs. Which, is when I look right in the chefs eyes and told him about my mouth and how I threw up that night. You should have seen his eyes. I saw guilt, compassion and anger. The manager was clearly coached on how to avoid a lawsuit. At one point I said look I'm not screaming. I'm not threatening a lawsuit. I think I'll probably be okay in a day or two. I also said I realize if my suspicions are correct it wasn't you that did this. You weren't there. It's some idiot employee that didn't know better. I'm just trying to not be stupid and leave hear without looking out for my health. I would just like a list of cleaners used in this hotel, so that I can have some idea of what it could possibly be if I do have problems. The manager agreed to send me the list. Hours later 10:40pm I still haven't received a list but I got a knock on the door (with my privacy sign on). Apparently they're finally getting complaints about the nonstop sound of base. (it's been going all day) They thought I was having a party? The guest that believe they may have unintentionally poisoned that cancelled her birthday dinner plans. They're even missing exit signs around the elevators. And now they got the base to stop but a women in a room below me is screaming cussing and throwing things around her room. I think I prefer the base.

Charlotte B.

Yelp
This place has gone downhill and is now borderline dingy. Our suite was plain dirty. Think hair in the shower and crumbs in bed. Sheets are too small for the bed and are constantly coming off making it impossible to sleep restfully. Furniture, paint and amenities are also in need of an upgrade. Yet, this hotel is still considered a 4* and feels more like a Holiday inn.

Steven S.

Yelp
Spend a few nights here for a business trip, and was really pleased with my stay: - Really, really nice atmosphere at this hotel! - Service was excellent - Very pleased with the quality + cleanliness + size of my room - Bathroom was outstanding! - Had lunch at the restaurant, which was excellent! Bottom line- really enjoyed this hotel + hope you will as well.

Brian M.

Yelp
First, this place is a little difficult to find, and hard to get to. Access and entry into the area where you can pull up to the front lobby is really complicated from the street, it was like a maze, and I had to circle the place a few times to figure out how to get in. There should have been signs from the street indicating where to go. When I pulled up I called out to the valet who was standing in front of another car, a couple times to ask what to do, but he was too busy checking his phone. By the time I got out of my car and walked over to him he had hopped into the car he was in front of and left to park it. And he was the only valet there. So I went inside to ask if I can self park or if there's a garage or if I should park on the surface lot, or if there was another valet, and they informed me that the hotel was "valet only". You have to be kidding me. First of all this is something they should advertise and let people know of. Second of all, I've had my car doors dinged and scratched too many times by valets to trust anyone to park my car. So I went and parked down the street at the garage of a retail shopping area, and walked all the way back to the hotel. Check-in went fairly smoothly, but when I got up to my room and opened the door I was knocked over by the smell. I can't even describe it, it was a combination of mold and dog urine. I went back down to the lobby and they got me into another room and they give me a slight upgrade. That room turned out to be OK. Hilton now has a digital key that unlocks your hotel room door from their mobile application. It worked the first time. But when I came home from dinner my first night it had stopped working. I went downstairs and got a physical key. They did give me one extra hour for a late check out, when I checked out the next day. Before I left I went to the restaurant and had breakfast, which was excellent. And all the staff were quite friendly. They allow you to check out on the mobile application, and that went smoothly. Overall as you can tell it wasn't the greatest experience....but I can't say it was a total loss. But I will definitely will not come back to this hotel. There are too many other places to choose from. And it makes me question the rest of the Hilton hotels to be honest. I don't think this was a staff problem, I think it's a management and training problem. F-A-I-L Conrad would be furious.

Abby F.

Yelp
Meh. I was in Dallas for a quick overnight visit and chose this hotel for location, valet, and room service. Location is great, front desk staff were super friendly and welcoming. After that, it's downhill. The rooms look like Hilton stuffed random furniture from other hotels into this one. All the furniture is dinged up, walls needs a paint job, the shower doesn't look to have been updated since the 70's. No room service, no in-room coffee maker, the complimentary towels at the gym are softer than the towels here, and the TV isn't a smart one. I had to scroll through the guide and watch live tv like a Neanderthal. I should have wrangled my ego and gone to a Tru or Homewood Suites. I'd at least have a cup of coffee and get to binge my shows.

Julia D.

Yelp
Valet is demanding and NOT organized. Jason is the only one who knows what he's doing! The night desk girl is awesome but the night guy is lazy. Rooms are small and no hotel restauarant or food unless you eat at Knife which is only open at 5 pm. Don't stay here as busy intersection and dangerous. I hated my stay!

Patricia E.

Yelp
This review is probably the strangest review that I will ever post because this hotel deserves five stars in regards to how my friend was treated when she stayed there for the first time! I treated her to a visit upon her stay here in Dallas and thank goodness we both have a great sense of humor because the room decor was the worst that either of us has ever seen in our lives! I am still amazed by it. But even more shocking with the artwork above the beds! A long black-and-white image of a naked woman wrapped in bondage with ropes! The blinds even have art on them which was the crotch area of a woman wearing chaps jeans and holding her pistol!!!!! The carpet choice was like some thing from 1989 with brown and black swirls through it! I do a ton of design work and cant for The life of me understand how those choices were approved. In my opinion and the artwork is very important in a public venue because it has to appeal to all ages and religions regardless of the theory that Art is subjective! My friend is an elderly Christian woman but Thank goodness she has a great sense of humor. She actually said it's a different generation now and I can't begin to understand it and I said bad taste I'd bad taste no matter how old people are!

Jessica D.

Yelp
Very pretty hotel......the floors, art, architecture, employees.....everything about this place was just lovely....However, I don't recommend room service at 2am. Lack luster chicken quesadilla.....but perhaps that's to be expected. Or is it? Anywho, I'd certainly stay here again. They have a fabulous spa, workout room, outdoor pool and hot tub (second floor roof). Lots of little eateries within walking distance and right next door to SMU.

Camera C.

Yelp
Our stay-cation was amazing. What a beautiful hidden secret in Dallas. I never hear anyone talking about this hotel. I am extremely happy we decided to stay here. It was only a few minutes away from our party downtown and the restaurant The Knife and room service were excellent. Will definitely book another stay here! Checking in and out was easy. The valet service was great too. The only issue I had was trying to book the SPA mainly because our stay was during a holiday and there website has some inaccurate information regarding poolside massages. Other than that, I was pleased with everything. The hotel and decor are both beautiful. Heated pool and cocktails were spot on! I really enjoyed dining at Knife. The food was so yummy and did not shy away from seasoning or service. I can't wait to go back and enjoy the patio.

Wendy C.

Yelp
Conveniently located across from SMU. This is also a Hilton property which is nice to get points. The valet Parkers are friendly and very busy. The lobby is quite nice and looks like it is a mid century modern flair. The rooms are nice and comfortable. You can see the Bush Library across the street. Complimentary coffee in he lobby in the morning which is a nice touch. Robert at the front desk is so helpful and personable it is very appreciated.

Trevor T.

Yelp
The stay was good but they add a TON of hidden fees... the price online was $139, and we got the total for one night was nearly $200... they add $31 valet fee for every night you stay and it's mandatory. They also added $100 temporary credit charge for incidents then its waived when you check out. So I thought I was paying $139 and when I checked in the total was $293.. unbelievable ! Also I asked for late check out and they wouldn't give it to me. Thought I would be receiving good service for the price we paid. I live in the area and won't be giving any recommendations for the highland!

Chauncey J.

Yelp
Exceptional hotel. The King Suite was very nice, very roomy. The bathroom would be how I want my bathroom at home to look like, with a few changes. The jacuzzi was awesome. Large and relaxing. The bed was very comfortable as well. The only negative thing I really have is the lack of vending machines on the floors or no mini bar in the suite.

Krista R.

Yelp
Every other hotel was booked up, so The Highland is were we stayed. Pretty hotel on the inside. The restaurant Knife is inside this hotel and Exhale Spa right next door. We stayed in a King Suite. It's in a good location. Right around the corner from Lower Greenville, 10 minutes or so from Uptown, 15ish from Downtown and Deep Ellum, and 20 minutes from Trinity Groves. The beds were comfortable. I'm one to be picky about pillows and I was ready to take the pillow I slept on home. The jetted tub was the best thing. You could have a party in it. Now I liked the hotel, but my husband didn't. He sneezed the whole 2 days we were there. So if you have allergies, I guess you should tell them not to use certain cleaning products. I never thought about telling a hotel about your allergies. Also, Valet is $25 a night, but it's worth it. Other than that, no complaints from me.

Elisa M.

Yelp
Good hotel, fair rates, great service, but truly disturbing art. I stayed with my mom, we were welcomed by smiling faces of kind valets and helpful concierge. We went up to our pretty room with a great view of the SMU area, but were shocked to see the art on the walls in the room and hallway. The photos in the room were so drastically different. One, a peaceful little cow fitting the country Americana known in many Texas hotels. The other, a creepy black and white bondage photo of a woman's bare legs splayed, with a rope wrapped around her lower torso as if an S&M display or veiled threat against women everywhere. Superimposed were several rope silhouettes, each one a bit more stretched and frayed than the one next to it, like a cage keeping an already trapped woman in peril. We also noticed that in the halls were artsy dismembered woman's legs in water, and another underwater photo of a woman's chest in billowing fabric displaying her chest but no head. Drowning maybe? The whole thing was weird. We did more this to the concierge, who were all baffled by the art, understandably they do not know what art is in which rooms, and they were kind enough to offer a change of room. Additionally, they mentioned we were not the only ones that day to comment on the art being odd or disturbing. Regardless of the inappropriate art, it was a pleasant hotel with great service, a lovely spa, and kind staff. Stay at your own risk of whacky art!

Mitchy M.

Yelp
The Highlands is by far the best hotel for the location. Located within walking distance of SMU, it easy to get around for events, games and area restaurants. The staff is really attentive to all the guests. There is a infinity pool & hot tub on the 2nd floor with a great patio. The pool and patio closes at 10pm, but have no fear. You can always go inside to the bar to keep the shenanigans going. I didn't realize it at the time, but the well know restaurant Knife is located within the hotel. Which means you can order quality food while you're in the bar area. I'm positive I will revisit the restaurant for a full dining experience. Parking is available around the hotel and offer valet is also available for all guest.

Scott R.

Yelp
Well, the staff at the Highland STOLE a bag out of my room. I spoke to a male housekeeper who first said he saw it, then didn't, then threw it away and then threw it in the laundry. I said, let's go look in the laundry. Then he said the laundry truck already drove off with it. When I talked to the hotel manager she said, "We don't have any male housekeepers". Isn't that comforting. The hotel manager ends up giving me a 1 night voucher. But wait, there's more! The only way to book the voucher is through the sales dept. I called many times leaving several messages but the sales person, Summer, never got me booked. When I show up the night I'm supposed to stay - no reservation. Then, the manager refuses to talk to me about it...says I have to talk to sales who, of course, is gone for the day. There I am, in the lobby, with my voucher and nobody will help.

M F.

Yelp
I use to love this place but the facial I received yesterday was awful. Barely any extractions we're done and I'm not sure what she did but it wasn't worth my time or money. I won't go back

Eric C.

Yelp
This hotel is a holiday in. What once used to be a nice hotel doesn't even have the remnants of a good hotel. Outdated, not pristine, not clean, and very pricey for what you get. Much better hotel 10-15 years ago. Stay down the street for a cheaper price!

Kali N.

Yelp
Beautiful hotel with great service. The only two things (and these may be just personal preference things) - 1- bathroom doors are sliding rather than with a knob (bathroom itself is very nice though). 2- if you don't do well with soft mattresses, this is not the hotel for you.