Michael G.
Yelp
There was no luck for this Yank at this casino when I visited last month. Which is ironic as this is the casino in London that caters to people from the United States, both sportswise and otherwise.
Apparently, this is the place that Expats hang out for NFL football in London and they can hold a bunch of them. Despite its small footprint on the street in Covent Garden, inside the casino reveals its massive theater past on three floors of decadence. When I visited very early on a Saturday night, the main floor and the smaller basement casino were both packed to the gills with people playing blackjack and dice. Apparently dice is the big thing here.
It took my travelling to the much quieter, and somewhat hidden, third floor to find a blackjack table that had an open seat. And the dealers, including one off duty, were a lot of fun as I lost a little bit of money ($60 after the exchange rate) explaining the differences between U.S. and London casinos. One of these main differences, the fact that video blackjack and video poker are not at thing, was a major disappointment. Still it was a fun atmosphere and I would love to catch a show here next time I am in London.
What I was not pleased with, however, was the customer service at the new member desk. I felt like I was treated with contempt for trying to sign up for a member scheme card. It was so terrible an experience that I didn't even bother trying to change in my MyVegas points for the free food and drinks that I qualified for here.
In general, I felt like the staff was kind of aloof in general (besides the two dealers) . But maybe that's just a British thing in casinos I don't understand.