Goldie M.
Yelp
HOME DEPOT = Murphy's Law
*Fall 2024, I scheduled a measure visit for a kitchen design. When he got there, he said he couldn't measure the kitchen because I needed to ask for a different kind of measuring service for complete demo (my kitchen was gutted).
* A week or so later, they sent out the correct kind of measure service. HD kitchen design dept said the measurements didn't seem accurate and asked that I have him come back out. Measured a again within the next week and the measurements were the same.
* My kitchen designer didn't get back to me for nearly 2 weeks following this because the power was out in the store for a few days. They hadn't tried to contact me to let me know this for about 10 days. My designer was very nice, but a college student with part-time hours. I contacted the store to see if I could work with a different designer because I am on a serious time crunch, but they informed me that only my assigned designer could help me. She has now transferred to another store and I have been unable to get in touch with another designer.
* During the Black Friday sale, I purchased a washer, dryer, fridge, dishwasher and oven. The W&D were delivered but the dryer was broken. The delivery men ran off while we attempted to alert them of the broken appliance to try to take it back. They would not stop when we ran after them, nor would they answer the phone to come back and get it. I called HD immediately but was informed that they would not be able to tell the delivery men to come back and that it was too late in the day to get ahold of GE. I had to call the next day and they set up a GE repair for DEC 27.
* Kitchen appliances were supposed to be delivered 2 days after the W&D, but got "lost in transit." I called to inquire about the lost status and was told that because the items were lost, my order was cancelled. No one was going to tell me it was cancelled rather than replaced, so then I was made to place another order and had to negotiate the same pricing as when I had placed the first order for a Black Friday sale.
* Dec 27th the repair guy said GE sent the wrong component for the dryer and he'd have to come back in Jan to fix the dryer once the correct components were mailed.
* Dec 30 Kitchen appliances were to be delivered with white glove service and carried up 3 flights of stairs to the 4th floor. Once the delivery people from Hub Group arrived, they refused to carry it up stairs and sending it back to the warehouse. They claimed they were unaware of stairs. I had reported that it was a 4th floor unit with no elevator well in advance when I had placed the order. That was made clear to everyone I spoke to in Home Depot and their 3rd party delivery partner, Hub Group. Hub Group delivery guy was very rude and refused to even attempt to accommodate.
* Dec 31 Kitchen appliances were to be delivered between 11:30-3:30. I was texted that the order was 6 minutes away at 10:36am and then called at 10:45 that they were almost there. I said no one is there because that wasn't the timeline they provided for my crew expecting them. They were the same people as yesterday so already very rude when I answered the phone and said "well too bad we are early today." He said sharply that he texted me 30 min in advance and I did not get a text other than the one stating it was approximately 6 minutes away. He said "If you're not here you have to do another day again." I said no one lives there yet- it's totally gutted inside, and that they needed to honor the time window they provided, as that's how I'd know when to have someone there to receive them. This was the 4th failed delivery and don't know how or why I am expected to accommodate them if they never do what they are scheduled to do and are never there at the times they say they will be. They said they'd call and report it but I never heard anything. I tried to call HD and HG directly but got absolutely no response.
* Jan 6 kitchen appliances should be delivered now between 2-6pm. They arrived at 11:30 and said the window was 11:30-3:30, not 2-6 but I was never told that. Again, he had no idea there were stairs and had to return the appliances to the warehouse. I called HG directly and the representative said I have to email customer care for any type of resolution and did not offer to help me re-schedule or escalate this case.
* Jan 7 Appliances were going to be delivered between 2-6 with 4 guys to ensure being able to carry everything up and properly deliver. I was called at 1pm that they were there but they were there for a pickup. They had no items to deliver. I asked them to call their boss and have someone call me back and they said they would but never did.
Throughout all of this, I attempted to call and email Home Depot, Hub Group and customer care for both companies. Most of the time I have gotten absolutely no response. Nothing is resolved. I still have no appliances. What will go wrong next?