The Home Depot

Home improvement store · Bucktown

The Home Depot

Home improvement store · Bucktown

1

1232 W North Ave, Chicago, IL 60642

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The Home Depot by null
The Home Depot by null
The Home Depot by null
The Home Depot by null
The Home Depot by null
The Home Depot by null
The Home Depot by null
The Home Depot by null
The Home Depot by null
The Home Depot by null
The Home Depot by null
The Home Depot by null
The Home Depot by null
The Home Depot by null
The Home Depot by null
The Home Depot by null
The Home Depot by null
The Home Depot by null
The Home Depot by null
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Highlights

Tools, appliances, lumber & garden center with hot dogs  

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1232 W North Ave, Chicago, IL 60642 Get directions

homedepot.com
@homedepot

$

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1232 W North Ave, Chicago, IL 60642 Get directions

+1 773 486 9200
homedepot.com
@homedepot
𝕏
@HomeDepot

$

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Aug 8, 2025

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Chicagoans Can Eat Wagyu Beef Hot Dogs at Home Depot - Eater Chicago

"Shoppers can now buy steak dogs dragged through the garden at three Home Depot locations in Chicago and four in the suburbs. It’s a partnership between Fixin’ Franks, the hot dog stand stationed at those seven depots, and Vander Farmers, a Michigan-based farm that produces crossbred American wagyu beef." - Ashok Selvam

https://chicago.eater.com/2022/9/26/23373344/chicago-home-depot-wagyu-hot-dogs
View Postcard for The Home Depot

Kelly O'Brien

Google
My dogs and I picked out a flower today, and we had a lovely time in the garden center. Tashanna was helpful and kind. I found what I was looking for, and the dogs got some love! Best Home Depot experience I’ve had in a while!

Michael Medina

Google
Great customer service today at the returns and online orders. Apple Pay was making it hard to do the return. This made it hard at a competitor store the other day to make a return. Instead here, Home Depot, came up with an alternative way to complete the return. Thanks for the help. Makes the extra distance coming here worth it.

Henry Lewis

Google
Terrible experience. I ordered a garden hose nozzle online. They delivered a completely different item, 2.5 gallons of cleaner. When I called, after 30 minutes on hold, they said they can't issue a refund over the phone. I have to go into the store to get a refund. When I asked why, they hung up on me. What a complete joke and a waste of time. Every other company understands how to issue a refund when they mess up.

Linda Davies

Google
Buyer Beware: I was just at the Home Depot in Northlake. Purchased Miracle Gro at $10.47. At the check out it rang up $11.98. When I mentioned the discrepancy I was told rudely to walk back and take a picture. When I can back with the photo, no one cared and changed the price. I asked if they want to note the item. They did not even look at it. They were rude by just acting like they could not be bothered. The woman running the checkout was the rudest snapping that she is helping other customers when I tried to show the item. Please watch the pricing on your purchases so you don't get ripped off at the checkout.

Sophie Kolodziej

Google
We met a really really nice man who helped us with the Christmas tree (: He knew what he was doing and helped us pick out the perfect one. His apron said his name was Marcius, please give him a raise!! He also took a photo of us

Michael Damato

Google
Good easy to access spot on north Ave with a very large and well stocked selection

Inna E

Google
It has been sad to watch the decline of the store over the years. This morning is a perfect example: I was sent for one person to get a simple question answered, none of the employees knew basic terminology, and cared to learn what it is for the next customer. In the Garden center I had to walk around the walkways multiple times to check out because they claimed they couldn’t find the gate key. They could’ve opened the next gate over or rang me out from the other side window, but they chose to make the customer go around with the giant garden cart multiple times because they could not move one finger to provide customer service. The evening manager(the gentleman with missing teeth) has his pants pulled down lower than a teenager during a takeover, and has fewer manners than the said teenager

whitney welch

Google
If I could give this location a negative review I would. I have been waiting on my countertop install since May. I ordered these countertops May 21. I finally got a measure date June 9. Today is July 11 with no countertops. The turn around date was supposed to be 10 days from measure to install. What is worse is both corporate and this store has been unhelpful, unresponsive, I keep being hung up on and passed around to more people than I can count. I’m baffled at the lack of customer service experience and accountability.
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Katie E.

Yelp
I'm a little surprised by the mixed reviews at this Home Depot. This is my "go to" hardware store? Did it used to be open 24 hours? Or am I dreaming? In any case, the location is convenient to Wicker Park, Lincoln Park, and any In Between Park. The parking lot is vast - which is not normal for Chicago. Ben in the hardware are helped me last weekend with some nuts that I needed. I brought the rusty screws without any expectation and he was so helpful. I was actually surprised that they had the nuts I needed *in stock*! Bonus, baby!
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Goldie M.

Yelp
HOME DEPOT = Murphy's Law *Fall 2024, I scheduled a measure visit for a kitchen design. When he got there, he said he couldn't measure the kitchen because I needed to ask for a different kind of measuring service for complete demo (my kitchen was gutted). * A week or so later, they sent out the correct kind of measure service. HD kitchen design dept said the measurements didn't seem accurate and asked that I have him come back out. Measured a again within the next week and the measurements were the same. * My kitchen designer didn't get back to me for nearly 2 weeks following this because the power was out in the store for a few days. They hadn't tried to contact me to let me know this for about 10 days. My designer was very nice, but a college student with part-time hours. I contacted the store to see if I could work with a different designer because I am on a serious time crunch, but they informed me that only my assigned designer could help me. She has now transferred to another store and I have been unable to get in touch with another designer. * During the Black Friday sale, I purchased a washer, dryer, fridge, dishwasher and oven. The W&D were delivered but the dryer was broken. The delivery men ran off while we attempted to alert them of the broken appliance to try to take it back. They would not stop when we ran after them, nor would they answer the phone to come back and get it. I called HD immediately but was informed that they would not be able to tell the delivery men to come back and that it was too late in the day to get ahold of GE. I had to call the next day and they set up a GE repair for DEC 27. * Kitchen appliances were supposed to be delivered 2 days after the W&D, but got "lost in transit." I called to inquire about the lost status and was told that because the items were lost, my order was cancelled. No one was going to tell me it was cancelled rather than replaced, so then I was made to place another order and had to negotiate the same pricing as when I had placed the first order for a Black Friday sale. * Dec 27th the repair guy said GE sent the wrong component for the dryer and he'd have to come back in Jan to fix the dryer once the correct components were mailed. * Dec 30 Kitchen appliances were to be delivered with white glove service and carried up 3 flights of stairs to the 4th floor. Once the delivery people from Hub Group arrived, they refused to carry it up stairs and sending it back to the warehouse. They claimed they were unaware of stairs. I had reported that it was a 4th floor unit with no elevator well in advance when I had placed the order. That was made clear to everyone I spoke to in Home Depot and their 3rd party delivery partner, Hub Group. Hub Group delivery guy was very rude and refused to even attempt to accommodate. * Dec 31 Kitchen appliances were to be delivered between 11:30-3:30. I was texted that the order was 6 minutes away at 10:36am and then called at 10:45 that they were almost there. I said no one is there because that wasn't the timeline they provided for my crew expecting them. They were the same people as yesterday so already very rude when I answered the phone and said "well too bad we are early today." He said sharply that he texted me 30 min in advance and I did not get a text other than the one stating it was approximately 6 minutes away. He said "If you're not here you have to do another day again." I said no one lives there yet- it's totally gutted inside, and that they needed to honor the time window they provided, as that's how I'd know when to have someone there to receive them. This was the 4th failed delivery and don't know how or why I am expected to accommodate them if they never do what they are scheduled to do and are never there at the times they say they will be. They said they'd call and report it but I never heard anything. I tried to call HD and HG directly but got absolutely no response. * Jan 6 kitchen appliances should be delivered now between 2-6pm. They arrived at 11:30 and said the window was 11:30-3:30, not 2-6 but I was never told that. Again, he had no idea there were stairs and had to return the appliances to the warehouse. I called HG directly and the representative said I have to email customer care for any type of resolution and did not offer to help me re-schedule or escalate this case. * Jan 7 Appliances were going to be delivered between 2-6 with 4 guys to ensure being able to carry everything up and properly deliver. I was called at 1pm that they were there but they were there for a pickup. They had no items to deliver. I asked them to call their boss and have someone call me back and they said they would but never did. Throughout all of this, I attempted to call and email Home Depot, Hub Group and customer care for both companies. Most of the time I have gotten absolutely no response. Nothing is resolved. I still have no appliances. What will go wrong next?
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Sam M.

Yelp
Very disappointed with this location. Went to this location on 8/20/24 to rent a Drain Cleaner. I wasn't able to fully use the drain cleaner due to cable being tangled. After taking the drain cleaner back to the Home Depot and trying to explain to one of the worker in the rental department, he refused to help me out. He was trying to say that we damaged the cable and trying to change us over $300 for it. I was very polite and asked for a manager. After 10-15min someone came over, but she wasn't a manager and not very helpful. Non of these workers have name tags and refused to give me their names. Very unprofessional. I will never shop at this location again. Very rude workers. I ended up paying $83.93 for a toll that I wasn't able to use. Very disappointed.
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Deanna S.

Yelp
Nice Home Depot location. Staff helpful when need especially in paint section! Can usually find what I need easily. Parking lot big and safe. Have also rented truck from this location in the past with great experience! My go to Home Depot in the city for sure!

Amy J.

Yelp
Awful customer service. Dont stand behind their products. Basically told to contact the manufacturer. Nope never again. I'll stick to Menards.
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Eva T.

Yelp
I was here today to check out few furnitures and found that they keep food in the refrigerator that's for sale. OMG I feel so disgusted. They shouldn't keep their own stuff inside the fridge that's for sale. Who will want to buy it? I left with speechless.
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john c.

Yelp
No bags, crazy.... I bought a bunch of nuts and bolts and all they give out now is boxes to carry your purchase oyt, you can buy reusable totes for 1.99..Poor service, 23 people in line 3 checkers no self check out...What a crap show..
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Rock Q.

Yelp
I think this is the best Home Depot I've been to. They have a ton of stock, if I cant find what i need, I get it online pretty quickly . I just bought the best little dryer that kicks butt. By magic Chef for $159 on a special buy! Then last night I found a Hot Point washer for $136 ! I'm very grateful since my washer dryer just went caput. The staff is always nice, helpful and accomodating. Yes, some things there are expensive, but the other deals, shopping experience and great staff more than make up for it. That's consistently been my experience there over the last few years. Shop during their inventory when they're bringing the new stock and getting rid of the previous seasons models.
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Mizael H.

Yelp
Cashier Misorquidia yes that's her name MISORQUIDIA I needed help because tile does not have barcode she told me I needed to scan everything before she could help me so she stood there looking at me while I did her job then she put the tile in and walked away so she could go back to talk to her 3 coworkers in the middle of the isle in the customers way. THERE IS 4 employees chitchatting and customers doing their job. HORRIBLE SERVICE!!!!!!!!!!!!!!! I'm going to stick with Lincoln park HOME DEPOT.
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Edgar J.

Yelp
Ask for Brian in hardware! Incredibly efficient, friendly , enthusiastic and knows his stuff..... helped me sort out a stainless steel screw threading issue within seconds versus me taking a long time to figure thus out. 14/10

Aquelah D.

Yelp
No bags for anything anymore at checkout?!?! Ridiculous. No bags=no shopping there for me. I will shop online or at Lowe's or Menards.

Judicious Z.

Yelp
Most frequently, it comes down to the person who assist a customer. Keisha in the paint department gave me so much great information on the eve of starting to paint an apartment. I thought I was fairly familiar with Paint, but she added to my knowledge and did an excellent job as I waffled with Colors. She was saying things I didn't see until she pointed it out. Keisha and did my day well and I'll have a better tomorrow because of her. Thank you!

Sharon U.

Yelp
Contracted HD for bathroom work. Absolute Construction started, then stopped showing up. No response to email or messages. Automated virtual comments only.

KarenS S.

Yelp
I would have given a lower rating if I could have. The delivery man was rude and left garbage behind for me to dispose of on my own.
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Meg r.

Yelp
Called in looking for dricore. Asked for the flooring dept. eventually I got Megan, and she was so helpful and offered to go and confirm they had what we needed for a 920 sq ft basement. She called me back to let me know they had what I needed and then some. Will be ordering this based on her excellent customer service. Later called and spoke to Evelyn and she helped me place my order for the 250 packs we needed for our basement. The fella who delivered the order on Friday was fantastic and called ahead of delivery to give me a 30 min notice. He called when he had his truck parked in the alley next to our garage and was quick to unload the 2 pallets of flooring. The fact I never had to order this online was great! I felt I was getting exactly when we needed and had great confidence in the folks who helped me get this order during the COVID-19 pandemic.

Andrew R.

Yelp
Came in today looking for help with very specific lightbulbs I couldn't find online. Angel was extremely helpful and knowledgeable and quickly pointed me in the right direction. Really enjoyed my experience.
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Carla M.

Yelp
Lived in the area from 1982 to 2007 shopped this store 1000s of times, while visiting Chicago this passed week I decided to take a walk and shop the store for some needed project for my sister house here in the city. After deciding I would order the more expensive stuff online I returned it back to the shelf. After paying for the items I did take I get stopped by Loss Preventing and accused of suspected shoplifting, since they had no proof or reason to check my bag or me they start calling me an a_ hole, bi-h and more. He continues harassing me n calling me out trying to provoke a reaction. These are the two that harassed me the one closest did all the talking one in background stayed quite allowing the harassment

B S.

Yelp
Keisha in Appliances in the North Ave store was fantastic. She was extremely knowledgeable, professional and kind.

Iva V.

Yelp
Poor customer service, the store is understaffed, and low morale is felt throughout. There was one employee who tried to help and it looked like he was servicing the entire store.
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Ernie H.

Yelp
We came in for the blind/roller shades. As I write this we have ask for help twice and twice they called over the P/A system- still nobody is here. We did wait about 5 minutes in between ask - we just ask for the third time - still MIA When he did finally show up he help the customer who already had someone BEFORE he too care of us - see Pic. I'm posting it cause you can't really tell the faces. Addendum - even though we brought the shades from home so he can cut it exactly the same - none of the three shades fit. He cut it too long
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Rhonda F.

Yelp
This Home Depot location is always a great place to shop. It's huge and filled with anything you might need. They are always well prepared for any season and every holiday. The store is very clean and organized, which makes shopping so much easier. I usually stop in for a couple of small things but usually walk around to see what's new. There's always something new. I look though the home design area to get a little inspiration. The staff is usually all very helpful. If I have questions they seem very inclined to answer or to help me find what I'm looking for. On my last visit, the woman that checked me out was super friendly. This location is my go to place because of it's large size, spacious parking lot and helpful staff.
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Tinisha B.

Yelp
It was great day to start my spring lawn journey. I visited the garden department and was able to find some really cool plants for my house. All of the staff was very helpful and they were very willing to assist with all of my questions regarding my DIY lawn project.

Wayne M.

Yelp
North Avenue store in Chicago has completely unraveled. No one answers the phone when you call; you get transferred to several places, the phone rings and then you're back at the service desk. Just took my lunch hour to see someone to order one set of blinds after a measure earlier in the week; two people sitting there--0 motivation to do anything-claimed "someone is ahead of you." Waited an hour and left. Try Menards or Lowes. Can't be worse than this.
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Laura K.

Yelp
Stopped in late at night on a Saturday for a quart of paint for an unexpected weekend closet overhaul. Because Saturday nights are for painting when you reach your mid-30s. While no one was scheduled to be in the paint department, I caught Amy, who happened to be in the area. Turns out, she's a paint wizard. She mixed the perfect shade of Drizzle, gave her intelligent opinion on the best value paint, and okayed my selection of paint roll. Thank you, Amy, for your Saturday night painting party assistance!
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Jennifer M.

Yelp
There is not a single employee here who knows what they are doing. I wasted 4 hours of my day trying to get help! I even had an employee tell me how hungover he was and how trashed he got the night before. Save yourself the trip and go to Lowe's!! Updating my review now after being helped tremendously by Manny. Manny was able to help me order my new range and microwave in a timely manner and priced matched for me.
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Jessica M.

Yelp
Edited: it's now been 40 minutes Maybe don't keep people on hold for 25 min? I've been bounced around from department to department and no one will actually help me. Someone answers, "please hold", someone answers "please hold".....:
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Sonia T.

Yelp
A SCAM in the parking lot. This Home Depot contracted a towing company that sits in the lot and tows cars within minutes of getting there. I came to Home Depot with every intention of buying a grill. Parked my car. Walked to the corner to read a sign. Walked back and my car was gone. 3 min total. My car was probably being towed in front of my face without me even noticing. The Home Depot manager in the store gave me the tow company's number and when I called the car wasn't even at the tow company lot yet. A total of 10min. No manger at the store had any control over this. They told me to call the regional manager Gary who of course wasn't picking up. When Gary finally called back about 10 minutes after I picked up the car from the pound and paid already. He called his friend John at the tow place and had my money refunded. How convenient for them and how horrible for the paying customer that bought a grill at the store and was stranded in the parking lot for 3 hours with a huge grill.

Shea S.

Yelp
Bought a $950 Samsung washer that was shaking all over the place 1 month in - Samsung refused to help and HD refused to take it back. FYI they do not accept returns on appliances after 48hrs!!! BUY FROM ABT! Had another ordered delivered where they left the items on the sidewalk (no phone ca or even a doorbell ring) and they were stollen. They also refused to do anything including changing their deliver policy to include a phone call to the customer. Really??? That would cost you nothing. The worst customer service EVER!
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Jimi H.

Yelp
Sup, Home Depot? U up??? My "girlfriend" keeps texting you for help on her W/D installation but you playin' hard to get. First you tell her you're free Monday, then you cancel to Wednesday, then you show up Friday but leave without finishing the job??? And you blame it on some other girl named Samsung? Typical immature boy. Afraid of commitment and taking no accountability for your actions. Next time we're going to Lowes. Yeah he's boring but he's a good guy and we can trust him. 5 stars
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Julie G.

Yelp
Worst customer service ever. My husband and I were loading up 15 bags of cement. Three workers walked past us without even offering to help. It wasn't until a female employee, who was get off work, offered to help. Then on four different occasions I asked for help loading materials into our truck. By the time someone moseyed on our we were nearly done. The last time I asked for help was before I started to check out and told the chance to please request help no because no one ever shows up. We checked out, I pulled my truck around, waiting a few minutes, and then my daughter and I loaded the eight 50lbs bags ourselves. Naturally the guy appeared for the last bag. The younger staff's lack of knowledge is surprisingly terrible. i love getting a blank stare when I ask for pressure treated 4x4s or being shown the wrong lumber when I repeatedly ask for 1x6 and then told they don't carry it...so I have to find it myself.

T G.

Yelp
They put a used item in my car when I did pickup!! I bought a new item and they put a used, taped back up, with garbage and other material in the box (opened plant seeds and some other product the person who owned it forgot to take out, and there a leaf stuck to the blower!! Also, Asked three people for help, and got cut off when I was speaking and told "it's my first day, so I don't know anything yet!" NO offer to help find someone who did know! Next older lady waved me off and said she couldn't help me and pointed me to two girls who didn't even work for HD! Just awful experience! Really disappointed in the service at this location!

T S.

Yelp
Three employees standing around chatting but the only one who can help me with an appliance is paved on the intercom. Three times. I wait and wait. And I ask the three 3 of them what the deal is, and they inform me employee is on their lunch break and therefore no one to help me. So I went to Best Buy and they helped me. Better price and even helped me get it into my car.
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Paul R.

Yelp
This location it's one of my favorites . They always have in stock every thing I need
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Robert S.

Yelp
Bigger does NOT mean better, especially with this mega-Home Depot, the second largest in the Midwest and fifth largest in the U.S. Maybe it's too large and too out of control, and custom orders are NOT their forte. A custom order for a few doors went awry when I realized what I thought I signed off on was not what was on the ticket. Luckily, I found the error a week into the order and was allowed to change the order with the assistance of the ordering manager. The rest of this location is like a normal Home Depot on steroids. If you don't need custom work or installation done by Home Depot, this is a good place to find whatever you need. Piece of advice: The little hot dog/nachos vendor up at the front is terrific and cheap. Everyone raves about the beef and Polish hot dogs.
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Charlie K.

Yelp
This Home Depot is conveniently located near my home and have provided great service while I'm making small fixes on my house to put on the market. I came primarily in to match paint chips and they did a wonderful job in doing so, and providing further advice in which brushes and rollers would be optimal for small fixes. Staff was very friendly and attentive, thank you for the wonderful customer service! Best, Charlie
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Andy K.

Yelp
I have been a customer for many years and can't say anything but the best words for the Home Depot. It's like a store where men can go and browsing the aisles like how women go window shopping. With such a large selection, you'll probably find what you're looking for you. The staff are very knowledgeable with the merchandise they sell. They are always there to help. Their staff knows the quality of the products with different brands. Great for collecting information about the products that suit your needs. Very professional in delivering your items to your home got them right on time. The piece is not damaged and the same as what I have selected in their store. Overall, The Home Depot can be considered a top-notch hardware store in the city. As a regular customer, I am looking forward to purchasing more quality items in my following projects. Highly recommended!
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Jimmy N.

Yelp
We came for one thing: plants. While we got what we were looking for, also knowing that it varies with local selection/variety, it was a fine process. However, we were also looking for a few other things, and when we asked staff for where it was, they pointed us in the general direction along with an aisle number, but that was it. What we were looking for was NOT in that aisle or row, but adjacent. -_- Let's give them the benefit of the doubt that it was moved, but it was really far away from where they said it initially was. It's a home depot, what level of customer service were we really expecting though? uggh.

Thomas S.

Yelp
Never use Home Depot installation. They do not finish the job and do not return phone calls. As of today I have let 25 vm for Denise Kadlcek and Joesph Jackson with no return calls. This is so bad I will finish myself but I can't get a return call as to type of crown molding used which remains half installed after 6 months. I had to complete some of project myself otherwise I'd still be waiting for lazy Susan and shelves. I just want to finish crown molding if only someone would call me with the type they initially used
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Rohn H.

Yelp
Zero stars! Silly me. I purchased a wood floor for my daughter's condo. Three rooms. Store delivered the wrong flooring. Installers cancelled twice. Third installer inspected flooring and discovered it was warped. Got a refund. Seven months later, some of the flooring (trim) is still in my daughter's condo waiting for pickup. Silly me. I then purchased a kItchen counter, thinking that the flooring mess was a fluke. Wrong! I got FOUR install cancellations from The Countertop Factory (Home Depot's sub-contractor). They did not call to notify me of first cancellation, then lied and said Home Depot had not issued purchase order. I happened to have the purchase order information. Ha! They lied to cover second cancellation, saying "machine" had broken. Nonsense! Third time they said material was cracked and dirty. Fourth tIme they showed up at 4:30pm (after promise to show about 8am) and just dropped off countertop components. No install. I was without kitchen counters and kitchen water for FOUR MONTHS! Got a refund, hired Precision Granite in Elk Grove and 26' full-height install was complete eleven days later. DO NOT hire Home Depot for your remodel. PLEASE DON'T! Better to give your money to a compaany that cares.
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Bradley A.

Yelp
Horrible customer service , can't even get someone that works in any department. Everyone seems like they hate their job.
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Kim J.

Yelp
This STORE has an excellent selection of paper TOWELS! Star taken OFF because of LINE! Will go back.

AJ ..

Yelp
While I'm not in the habit of handing out 1-star reviews, the tool rental department of this Home Depot has earned it. My wife and I rented a carpet cleaner for a day. The unit we rented was filthy. When we got it back to our place, we discovered it still had dirty fibers on the beater brushes plus dirty water in the holding bin. Plus the sarcastic guy behind the counter had lousy customer service and came across as one of those old guys who was angry at the world. My wife thought he was just creepy. The rest of this branch is good. I've had friendly helpful service in electric, lighting, paint, tools, etc. but the tool rental department sucks.

Joanne F.

Yelp
I purchased about 1,000 sq. ft. of laminate flooring from Home Depot with installation. HD chose G.S Floor Designs, Inc., 845 W University Dr.,, Arlington Heights, IL 60004, to do the installation. Once GS finally started the project, there was one delay after another. The job that was scheduled to take a week in June was not done until August 1. By the time I was done with GS, I ended up having to pay about $3,000 more than the original installation quote. The work was also poorly done. When GS said the installation was complete, it looked terrible because they had not installed the thresholds or the small molding that is customarily installed to conceal the edges of the floor boards where the floor met the exterior walls of the apartment. When I insisted upon the molding, I had to pay more and the job took another month. After the installer repeatedly failed to show up to complete the job when promised, I had to hire someone else to finish it and touch up the paint. (The GS workmen had also left the newly-painted walls in terrible shape.) GS denied my claim for compensation for the poor quality of work, failing to finish the job, the significant under-estimate of the installation costs and the horrible delays. I did not hear anything from Home Depot after GS denied my claim. NEVER AGAIN! By the way, I have had very good experience using Lowes for projects like this. Go there!

Larry Dembrun J.

Yelp
Larry Dembrun Quick trip - staff were helpful and had good covid precautions in place!!
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Walter H.

Yelp
I used to pop in at this location from time to time and especially on Sundays, there is no employees to help find anything, if you don't know exactly what and where it is there, but the security is top flight!!! They are there more visible to follow you around with nothing in their hands or basket, but definitely have multiple people to help follow from multiple directions when you ask them questions about items in the same isle your in, in "every" isle. This store as well as others, needs more helpfull customer service employees and less enthusiastic security to make the shopping experience more enjoyable!! Its really disturbing and frustrating at times just to shop there !!! :(
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Marcia S.

Yelp
Within a few hours of my posting, I got an email from the Team Care department, apologizing for the way they disappointed me. And the next day, I received an email from this Home Depot store manager with another apology, requesting an opportunity to help me complete my bathroom remodel. He assured me that my treatment wasn't acceptable, and they would work to do a better job. Home Depot is a company that "gets it." They monitor social media because it helps them gauge what they're doing right and what they're doing wrong. And instead of making excuses, they (hopefully) make improvements. I found a small contractor on Yelp with great reviews, and I'm going to meet with him in a couple of days about my bathroom project. But I appreciate the store manager's offer. The design center is a great concept with a lot of potential... it just needs a lot of work. I've been shopping at this store for years, and there are many things I like about it. So I'm going from one star to three for now.

B C.

Yelp
Not Covid Friendly. The other day I witnessed a customer speaking to a manager with his mask around his neck. Not covering face at all. Speaking loudly less than 2 feet from the manager. The manager refused to tell him to put on his mask and did not ask him to leave the store. Sorry, but that is not ok at all. That customer was putting fellow customers and employees lives in danger. He should have been immediately escorted out of the building by security. I said something and was ignored. This behavior by the customer and the employee is unacceptable. I realize that a lot of construction guys think they are immune to this virus but they are not. How dare Home Depot put lives in danger. What a disgrace.
google avatar

NBT e.

Yelp
No one wants to do their job at this store. very poorly managed. Experience #1: I went there to get some keys done. Simple task-they have a person who operates the machines and all he has to do is to scan the key I give him, the machine will tell him what key to use and the process appears to be fairly no-brainer. The attendant managed to make this simple task an impossibility when the machine did not function as predicted and he had no clue about what key to use. They have two machines and he refused to use the other one without explaining to me why. When I complained and asked that they should put a key operator who knows his job, they made it sound like I was winning to much... I left without keys made. Experience #2: I was looking for some bolts and looked on the website and the website indicated that they had my bolts in stock but did not indicate how many they had: I needed 16 of them. I called the store and I asked the person who answered the phone about the quantity of the bolts and told her I have the item# and all the info-all they have to do is to check the drawer and see how many they have. The woman tried to help but then a guy grabbed the phone from her and told me: "we have them--just come one in and we have them" He didn't even asked what item# I was looking for, he had no clue what I was calling about and obviously all he wanted to do is to sit down behind his desk and not do customer service. The manager should be fired and I trust the culture of laziness that prevails this store will end. Avoid this store.
google avatar

Gabriela T.

Yelp
Came to this Home Depot to find a piece of hardwood to put under my sons twin size mattress. Anthony in the lumber department was a sweet heart. Helped me find the right item & even carried it to my car. Great experience! Thanks Anthony!