The Home Depot

I ordered a lot of things from this home Depot to be delivered to my home. I'm remodeling a bathroom. A delivery driver by the name of Julio came this morning to drop off a handful of items, not even half of the order that I placed and told my father who is older and who just had two heart procedures that "it's a given that your going to help me unload and bring the items onto the property". I understand it's not their job to bring the items inside the home but to bring it on the property or into the garage is what they're supposed to do. The gentleman came already angry and upset for whatever reason. He had this massive home Depot truck that was completely empty and was only delivering drywall. He parked a half a block down from the address so we not only had to unload the truck but we had to walk half a block to our property. And now home Depot is giving me the runaround. So I will be going to every review spot to be leaving a review of how unprofessional and how inconsiderate and if I wasn't here to help my father who just had two heart procedures within the last month carrying drywall onto our property from a half a block away I don't know what would've happened, that's just unacceptable! Items delivered July 3rd around 9am. I spoke to a manager by the name of Mike at this location, he said he will call me back in 15 minutes and it's been almost two hours.

Looked online for filters and the Home Depot app directed me to this store. The employees at the cash registers were the most welcoming of any Home Depot I have been at. The veteran parking was a bonus. Picked up my filters and was in and out quickly. There is a hot dog stand here which is always a plus.

One of my most favorite places to go, when I'm getting ready to get my front and back yard together. Home Depot has everything you need, it's literally a one stop shop. It has the most beautiful flowers/plants you could ever want for your yard.

This HD is normally a pleasure to shop at. Today went shopping for some copper pipe and asked an associate(Felicia) for some assistance. Already I can tell it was as if I was bothering her by asking. The pipe was in an area that needed to be brought down. No problem I can wait. When the associate asked how many pipes I needed she rolled her eyes when I said 1. This employee needs some training in customer service. I spend a lot of money here and feel like I shouldn’t have been treated with attitude! Do better Home Depot.

For box stores, this is def the place to go for supplies. I'd give the ProDesk a 5 ⭐️ rating for service and clarity, But on the retail side -- it's just a bunch of kids with cell phones and an apron. If you know what you want -- you're in business. Less sure? Better google it first. 💁🏽‍♂️👷‍♂️👷‍♀️

A bit of a late review, but back in January-February, my husband and I purchased a few appliances. The fridge and stove were on sale, so they couldn't install it, but we did purchase a brand new washer and dryer stacking set, which we paid for delivery and installation. This was an entire mess in itself. We made the first mistake of purchasing a gas dryer, when we needed an electric one. We went back to the store and were able to clear that up very easily thanks to the help of an employee. Unfortunately, the same employee ended up purchasing two of the same unit (2 dryers instead of a washer AND a dryer) instead of one of each, but we weren't aware until the delivery team came by our condo. Instead of leaving one of the dryers, the delivery crew took BOTH dryers, and so we had to reschedule a new date for our washer and dryer. They came back after the weekend, and instead of bringing a washer and a dryer, the only brought a washer. So we had to reschedule a new dryer delivery date, and at this point, we were getting a little frustrated. We had just moved into our condo and had tons of laundry to do, so it was getting a little frustrating at the mix-up, but we tried to be understanding as possible. The next time they came by a few days later, and I gave them my number to call to drop off the dryer. They did not listen to the instructions and instead called a different number tied to the account we were using at Home Depot, even though I specifically stated to call my number in the instructions. So, we missed the delivery for the dryer, and even the employee I spoke to over the phone was confused as to why the delivery team did not call me. When I finally got into contact with the delivery team, they were seemingly mad at me for not answering the phone, even though I gave the instructions for the delivery. So we rescheduled AGAIN a dryer delivery. Finally, on February 11th, they brought over the dryer, but as they attempted to install both units, I was informed by the delivery crew that the cable for the dryer was too short to reach our outlet. I was confused because when they brought the dryer the first time, no one mentioned that the cable was too short. Still, the delivery crew told me we could purchase a longer cable at Home Depot. So, we drove to Home Depot, and as it turns out, they do not sell a longer cable. We speak to the employees over at the appliance section, and we express our concerns about this cable that we need to install our dryer. The woman who helped us was incredibly helpful, as she took her time to look at the appliance catalogue for Home Depot. Then, she told us we could purchase our own longer cable off Amazon, and then all we would need to do is call Home Depot to install it, and they would do it. This was a guarantee. So, we ordered the cable as suggested, and when I called Home Depot to install our appliances, suddenly they could no longer install it because we purchased a cable off Amazon instead of Home Depot. When I asked if they had any longer cables for the dryer, they told me no. So, at this point, admittedly, I am incredibly frustrated. I've spent almost 2-3 weeks trying to get this washer and dryer set up, led on by misinformation and empty promises. At this point, I didn't know where to turn to to get my appliances installed, and I had to pay over $100 for a new installation from a different company. I appreciate the help given, but I do truly feel misled. I feel like there was so much miscommunication surrounding what should have been a simple delivery and installation. Truthfully, I'm not even sure if we got the refund for the installation since Home Depot could not do it. For those looking for appliance delivery and installation, please go somewhere else instead of Home Depot. The experience was incredibly frustrating, and I can't help but feel hesitant to ever shop from them again.

Had a great experience coming in for an exchange and a few purchases with Jose at the return service area. He was so patient, friendly and knowledgeable!!! If Home Depot can clone him and make 50 of him. I’d be there everyday!

I rented a moving van and Tiffany in the rental department was very patient and helpful throughout the process. She made sure I was taken care of and ran through everything with me. 10/10 for Tiffany!!!

I look forward to Spring every year for one reason - planting! Most of my $ is spent at Home Depot or Lowe's for some good prices on annuals. I prefer the North Ave location for their vast garden center, but the Elston Home Depot is good too. In fact, they are about a 10 minute drive from each other, so go to both! The prices in the garden center are so reasonable compared with the "specialty" garden stores in the area, so do yourself a favor and have a spin through!

I will start out by saying that in general, I've had very good experiences at this particular Home Depot, aka store #1961 on Elston. They have lots of people on the floor to help; they are generally knowledgeable and helpful; Customer Service is fairly pleasant; and they even gave me store credit and took a return of something I'd bought at Menard's. So I will keep coming here for things when I need them, basically, the minor things like hardware, lights, grill stuff, and the like. That said, you are taking your chances when you do a major purchase with them that includes after-the-sale service, and there are times it can all go upside-down. This is one of them. Bought eight interior doors plus installation for a cost in excess of $5K. The purchase itself was basically frictionless. The installation, however, was--to put not too fine a point on it--a fucking nightmare. First of all, the molding that came with the doors was damaged beyond belief. Even the painters we hired to do our house afterward couldn't effectively patch some of the gouges. Plus, the guys who delivered it kept making these little comments insinuating they expected a tip. We would have tipped them, anyway, but their commentary felt really slimy. Then, instead of two installers across a day and a half, as promised, it was one guy across three days, and he kept screwing up the install and we kept having to get him to come back to fix things, but where he would also make more egregious mistakes. He was so eager to get the job fucking done already and to never have to come back that he was in our house on Saturday night until 830pm. The first clue this guy was awful should have been early on when, as one of his first acts, he installed a doorknob on a bathroom door BACKWARDS, with the lock on the outside, and I had to point this out to him! And this guy was supposed to be a professional?? I mean, seriously, what the hell was this guy on?? And why was he on it while on the job?? There's more, but I don't want to write an entire book here. Suffice to say, this was not an isolated mistake. The install misadventure got so bad that we had to go to the store and request a replacement guy to finish the job, which the people in Doors at store #1961 on Elston made clear to us through their passive-aggressive horseshit that they were none too happy with us for the request. So much for "satisfaction guaranteed", although to be fair, I never have seen the words "Home Depot satisfaction guaranteed" all in the same sentence, or even the same paragraph. The second installer was better, but he still left mistakes unfixed, and he wouldn't swing back around to fix them unless we went through the store on it which, no thanks, we had no desire to deal with their attitudes anymore. We ended up paying extra to a punch-list guy outside the company to fix the errors, and even he couldn't fix some of them because the install was that terrible. While I will continue to buy the little things here, I would highly recommend you not got doors at Home Depot, or at least not at store #1961 on Elston. Pay a little more and get good quality doors from an actually-reputable doors company who have good installers. This store should probably either go out of the Doors business, or else find people who are good at it.

I remodeled my basement a few years ago, and my contractor and I bought everything at the Elston Ave. Home Depot. A few weeks ago, I wanted to buy a back door. I called Home Depot several times, but the phone system is not good, and I couldn't get through to the department. I came in and spoke to someone, but she didn't give me the correct information. I came back the following day to speak to a manager. His name is Prince, and he is truly a Prince. He told me that I would have a discount on the door to make up for the poor customer service that I had experienced. He also gave me his cell number. Ultimately, they didn't have the door that I wanted, and I called and told him that I had found what I needed at Menard's. He told me that I could pick out some things to make up for the lack of customer service. I came in a few days later, and got a whole lot of cleaning supplies! He kept telling me to take more! I was a 78 year old kid in a candy store! Prince is truly a Prince, and a smart manager. I do hope that they can improve upon the phone system. However, I will keep coming back and ignore the poor phone service. The customer service is great! Thank you, Prince!

I just left here. Every time I come in here the "cashiers" ring me up in self check out. Are you a cashier? or is this self check out? I am NOT handicapped I am well and able to do things on my own. Today I looked around and was like I don't see them ringing anyone else up. Why is it always me? I asked the "cashiers" they had no real excuse. I said why didn't you ring them up? Why didn't you ring that guy up? Why am I the only one? I stood in customer service line and asked for the manager, the store manager should know these things. Instead I talked to someone named Chad who never let me talk to a manager and said "I'm sorry you feel that way" and he will pass my concerns along. It's not how I feel it's what happened, and it happens every time I go there. Why? Is it the color of my skin? Is it my youthful looks? I am sorry to have to write this, cause Luis with the superhero mask gets 5 stars, manager if you read this, give that guy a raise, he stopped what he was doing to tell me where 3 different items were, and showed me the way. Other than that this location sucks!

I went in on whim to see if they carried a specific desoldering tool. While they didn't have it in the end, I am leaving a 5-star review, because I was so pleased with the customer service provided to me by Shay! She was not familiar with the product I was looking for, but did everything she could to research and track down a possible alternative as well as show me what was available online. She was very patient and kind, walked me through the store, and overall went above and beyond to offer great customer service. Thanks Shay :)

AVOID THE HOME DEPOT AT 2570 N ELSTON - from unresponsive management to unknowledgeable & lazy Pro Desk staff to poor customer service generally, this is hands down the least professional Home Depot I have been to. Top to bottom, this s not the standard this company wants to set ... too bad - location great for north side residents ...

Friday morning, went to go pick up some screws. Out of the 10 people I saw, 2 were not wearing a mask AT ALL. One was an employee. Frickin free for all on a state wide mandate. 2, Here's the thing- Home Depot is known for selling poop pipes, screws, and common houseplants. They are also known for the Chicago style hot dog and the sweet smell of hot dog water as you exit the premises. Today's shopping smell was that of an all fried food Buffett. It lingers in my coat and my new hair cut. Ew and why? One star for my screws, One star for the fast check out. -3 stars for smelling like Grease.

I had the best experience looking for plants at this Home Depot! A very kind woman named Lex walked me through what each plant would do and be in different lights and different water. I was blown away by her knowledge and patience. If you're going to look for plants, you should check out this Home Depot. They have such a great selection. And make sure to ask for Lex!

I just read all of the negative reviews and I gotta say they are correct. However, I was floored when I went to Home Depot this week and a very helpful employee actually solved my problem. His name is Nathaniel, and he and his fellow worker actually went out of their way to assist me. It was a small order, but with service like this I'll come back to Home Depot for my big orders (My prior experience was with another Home Depot store who informed they did not return unopened non sale appliances over $1,000.00 , needless to say I haven't bought an appliance from Home Depot since then and I have rental property) Thank you again, Nataniel you made my day ,and I told my friends, help at Home Depot? Like a miracle!

I really like this store and the staff but I am having a very negative experience with the third party GC Home Depot works with for flooring. I've had to escalate to corporate.

Ran into HD to find a specialty light bulb for my fridge. First time ever to have a burnt out bulb in a refrigerator. Couldn't find the desired bulb until an HD employee came to my aid. He immediately located the desired product and I was on my way out the door , product in hand , in less than ten minutes. Hooray Home Depot obviously has a huge parking lot to accommodate customers with Free parking , another Hooray ! That's two Hoorays and four stars for HD , free parking , competent employees , and a great product line. Oh , and they were open late on Sunday , while their competitor , Ace Hardware had closed early. Boo !

Zero stars... if possible. every time I come to any Home Depot, it's always the same result. Disappointment. The app reflects inventory that is never accurate and it's always a hassle to get help from any employee. Most of the staff seem like they're already being asked to much by breathing. Most times no one is willing to help until you get to the self check out and for some reason, they're very eager then. I wish I could say it was one Home Depot in particular but unfortunately, it's like Walmart, they're all the same. I'm a handyman so I have no choice most of the time and it's so refreshing when I do find an employee that is helpful and not rude. Menards, if you can see this please take over and rename their locations.

I've come here for three years and always had a good experience. I started coming a lot more in the last year, bringing my mother with me when she moved to Chicago and we bought a house together. The staff is so helpful and on it, and just friendly in a relaxed, non-fake way. Shoutout to Kyna, who has graciously helped us with everything under the sun that we've had to deal with buying an old house... we've had a lot of stresses and coming here was never one of them. In fact, I like to bring my mom to this Home Depot in particular - we moved closer to a different one - because it makes her happy to talk to people she knows, and they always take the time to make sure we are getting what we need. It sure makes a big difference. She doesn't feel that way about most places we go. I'm very appreciative of this place.

WARNING!!!! I have been mistreated and given the run around by Home Depo for the last 3 months. They sold me a Washer & Drier Electrolux combo unit with a protection plan and refused to install it. The would only deliver curbside on the street according to Home Depot, due to COVID, they would not deliver into my unit. Now that washing machine has been shaking so badly that it has damaged my new walls and floor!!!! It's shaking SOOOO badly that is scared me!!!! Home Depot refused to help, or return the units. They have given me the run around for months and refuse to return the units and refund me. I will NEVER EVER again do business or purchasing anything from Home Depot Again!!!!!!! Please be careful when working with Home Depot.

They have this wonderful escort service. All you have to do is look like a minority and BAM! You get your personal escort service that follows you around as you shop!! I mean how wonderful is that!!!! Not ONLY do 2-3 employees follow you around when you shop, when you go to check out in the self check out aisle a Home Depot employee will ring you out themselves and check your ID and credit card when you go to pay! Wow!!! Exceptional service if you ask me! Confronted the manager about the escorting service and said he didn't know what I was talking about. This escort service has happened on 3 occasions! Will no longer be buying from HomeDepot as a whole! Menards/Lowe's here I come!!!!

WHATEVER HAPPENED TO CUSTOMER SERVICE! I stopped here Thursday afternoon. Whatever happened to customer service?!?! I was pretty much on my own trying to find several hanging baskets for our back deck/backyard. I could not reach several hanging baskets. No one was around to help me take them down. A very nice lady, and very tall, saw me struggling and offered to help take down the hanging baskets. They are now on sale for $6.88 but last year, at the exact same time, they were on sale for only $4.99 I was very disappointed that HD did not have many of their annuals marked way down. We are not far away from Labor Day! One would think HD wants to sell, sell, sell. Why not mark the annuals way, way down? Home Depot can still make a profit even at $4.99 per hanging basket. Doesn't HD want to eliminate their inventory? I purchased 3 fuschia wave petunia hanging baskets & 1 lavender mum. I spent $28 and change. This year I didn't do any gardening/planting. I usually create my own hanging baskets. I am a blue jeans, t-shirt and flip-flops kind of gal. I am definitely not a high maintenance lady. The last time I had a professional mani/pedi was in 1989. I prefer to get dirt under my fingernails, in the garden, than have them done professionally. LOL! I got my passion for gardening from my dad. He taught me the art of gardening as a young child. I have happy memories of helping my dad plant many beautiful flowers in the ground. We always enjoyed making our own containers and hanging baskets. My dad had a beautiful rose garden in Chicago. He still enjoys gardening. Unfortunately, he cannot grow roses in FL. The heat, humidity, mold and mildew is not good for roses. People in the neighborhood would stop by and ask if they could go in the backyard to look at his Rose Garden as well as other annuals and perennials. They would always ask my dad who does "your" landscape. My dad always smiled and said, "My daughter and I did all of this together." He was very proud of his Rose Garden. People would take pictures and selfies and sit on the benches and relax and enjoy some peace and quiet in our backyard. My Dad loved every minute of it! I must have had an eye for color and artistic creativity. To me, as an adult gardening is very therapeutic. It's still fun for me and very relaxing. As a child, it was lots of fun helping my dad in the garden. It was the only time I was allowed to get as dirty as I wanted to get! I enjoy gardening so much that I took courses at the Chicago Botanic Garden and obtained a certificate in landscape design. This year was a bit difficult for me to do any gardening due to ripped tendons in my left wrist. I spent the summer recovering from 3 fractured ribs, and a left wrist with excruciating pain. This is the reason why I decided to hit up Home Depot, August 15th. I could no longer stand to look at how bare my backyard and deck appeared. I love pops of vivid colors. Annuals provide lots of colors throughout the Summer and early Fall. I recommend the Home Depot if you are looking to replace any of your annuals that look leggy, sad or ugly. Many hanging baskets are no longer blooming about this time of year. I noticed other annuals and perennials are marked down ("on sale"), but not enough to get me to make additional purchases. Consumers today are trying to stretch their dollars. The Home Depot needs to realize they will end up throwing more than half of their inventory in the trash. Don't they want to sell their inventory? Aren't they in the business of making money? People will take inventory off their hands if they mark the inventory way, way, way down. It's mid-August. Their sale prices suck. For this reason alone, I rate the HD with 3 stars. Perhaps the HD prefers to throw away the inventory where it becomes compost.

Whatever you do, DO NOT BUY COUNTERTOPS FROM THE HOME DEPOT. The company they use, TCF, is truly awful. Our project was delayed for months, they lost pieces from our project and had to redo the whole thing. While doing so, they destroyed our recently renovated kitchen. The end result is so bad. Pieces are misaligned, they measurements are wrong, they don't even align to the outlets!! They took so long and canceled numerous times. It was a nightmare!

Iyanna CSR at 2750 N Elston (Chicago) makes the difference! She stayed with us (my wife and I) from beginning to the end! Upon checkout, we specifically spoke to a manager (Carlos ?) to inform him of quite a pleasant experience with Iyanna. The store was consistently friendly, but she went above and beyond! We live in an age where cust svc is consistently terrible and employees shy away from helping the consumer. What a breath of fresh air HP. You have a star in Iyanna! She's really going places! Recognize the value in this rising star of an employee that HD has! She's a difference maker! She's take charge, and knows how to ask others for help (she took us to the paint, and lumber, departments. Those CSRs were very helpful as well. Btw, Iyanna's main expertise is Gardening, Outdoors, Plants), while helping the consumer. My wife and I are entrepreneurs. We love when we recognize young talent. Iyanna perfect self expression is authentic and not forced. Over a year ago, I shopped at menards, in homewood, and they are the absolute worst. The greeters have nasty dispositions (personal convo, on cell) and management is even worse. This Home Depot experience was how it should be done! Kudos to HD!

Thank you to Nora from gardening for helping us find a plant that my wife had been looking for (Fiddle Leaf Fig) . We appreciated her knowledge and dedication to her craft. We spoke for a while about different plants and how we've been tending to them during all this.

I ordered an outdoor light to be delivered to my home. Home Depot says it was delivered but I did not get it. Home Depot won't replace or refund the light. They said they got a signature upon delivery. I asked to see it and they said actually, they didn't get a signature. The tracking software says it was out for delivery at 6:55 and delivered at 6:30. I pointed out that this would require a time machine and they still won't provide a refund. They told me to dispute it with my credit card company.

Good garden selection here, but this huge Home Depot can be hard to nail down an employee to help you out. Once you do find someone, they're pretty helpful, so that's nice. Everything else is just like any Home Depot.

Worst experience I've ever had at any hardware store. The kid in the lumber area was totally inept. The customer service from the sales associates was poor. I've never experienced a store where everyone had an attitude. Obviously, they hate working there. All I can say is I will NEVER step foot in another Home Depot. Menards, here I come!

Mike (blue shirt, grey hair) helped me out tonight and was very patient in shopping with me and gave the best possible customer service imaginable. Thank you, Mike, you made my day better.

I want to give a big shout out to this Home Depot, their customer service and the parking lot attendant. My husband and daughter were there earlier today and somehow my daughter's beloved stuffed bunny fell out of the car. This bunny goes everywhere and is more or less a member of the family. Needless to say, we all panicked when we realized he was missing. We called all the stores we had been to, and Home Depot was by far the most understanding and friendliest. They took my contact info, promised to look and called me back either way. And guess what? THEY FOUND BUNNY! So grateful that the associates that work there actually care and looked when they said they would. Thank you!

It's one of the convenient locations that have truck rentals without reservations. Be sure to have the employee mark on the sheet how much fuel is in the truck before you use it, otherwise they may have you pay more than you should when you return the truck. Not necessarily a place known for being friendly. They do more or less get the job done.

This is the only place nearby to return propane tanks and it's never quick or easy. You can't pay at the station, you have to go inside. Doesn't matter what time of day, there's never a short line to have the cashier process the return and give you the code. Once you get the code the cage never opens so you then have to go back inside to tell them it doesn't work. Then they never know what to do and spend five minutes trying to figure it out. Finally they call the person with the key who takes 15 minutes to come out and unlock it and give you a new tank. Minimum thirty minute ordeal every time. Sorry I interrupted your shift by trying to get in and out in a reasonable amount of time. Really appreciate the attitude.

I use to buy construction materials from this store every day some years ago when i had jobs down town.Even now i do buy from them every time i have jobs in that area and i can say the store is good. You don't find everything all the time if you are looking for a specific item .Lots of workers change lately in the store and the only one i remember for a long time is Nancy the cashier.This lady should have a bonus because she is efficient and fast.

Have to say that the guys in the closet door dept were great today. The gentleman was kind, patient and even offered me a cold bottled water. I came to him very unsure and not totally comfortable with how to even navigate the situation. He took me through the website and gave me sound suggestions. I have some work to do on my own as far as aesthetics but he put me in the right direction. This was the best experience at a home depot I have ever had.

My favorite home improvements store. The only beef I have is trying to find help in the store. Most of the time I solve my own DIY issue as not very knowledgeable. Otherwise they do carry quality items and everything is where it should be and very organized. The shelves are filled the store is always clean and so are the bathrooms. I believe the one on North Ave is either open 24 hours or until midnight My fav place for shopping

The staff were extremely helpful, knowledgeable, and answered any questions I had. They even walked me around the store to help me picked out the items I needed without me having to ask. They knew their product and exactly where they were located. I spent hours in the store lost and confused, but the staff put me as ease and directed me in the right direction. If they didn't know the answer, they found out a resolution. They even helped me pick my tiles for my new bathroom! Thank you!

Tried to call this store this morning, Sunday 12/6. I just wanted to know if they had propane available for exchange. I called three times and stayed on hold for almost 10 minutes each time. No one bothered to pick up my call over 30 minutes this morning. How can you be a multi-million dollar location and not schedule adequate coverage for your phones? I called the North Ave location & they answered in one minute and were so helpful! If you're trying to figure out which location to use, would highly recommend using the North Ave location instead of this location.

If you don't know how to DIY, this is not the place to go. We went in with the intention of buying potted plants for our new location. We asked multiple employees questions and no one seemed to know how to pot a house plant. In addition to the lack of helpful employees, the plants were of very low quality. For the other good experiences I have had at Home Depot in Iowa, I was very disappointed.

Omg! A big A$$ Rat run across my feet in Home Depot! I scream so loud everyone look at me like I was crazy! I told one of the person who work there. And he told me there is rats everywhere in here. Wtf?!? He act like is nothing!!!

Save your sanity, go to menards. I feel like I just went to a nail salon looking for power tools

Unfortunately this 3 star rating is based off of the customer service, which is one of the highlights of other Home Depot locations that I have been to. Employees at the Elston store most often do not know where anything is and don't quite know what they're talking about. Seldom do I receive useful advice for what I think are fairly simple projects (replacing tiles, fixing cabinets, finding lighting). I also waited at least 30 minutes for someone to help us at the cutting station. I asked multiple employees, including one woman who announced over the intercom multiple times that customers needed assistance at the station, and it still took way longer than it should have. HOWEVER. This must have been a uniquely poor experience, as bad customer service from only a couple employees does not reflect the overall staff. After returning here on other occasions, I was assisted by very kind and hard working folks. Again, the fact we need to go through 3 people to get the information needed is a bit frustrating, but we get where we need to go eventually. I do appreciate that there are always people on the floor to find to ask for help. There is never a shortage of staff.

Bought a stackable washer and dryer from here on July 8. Upon the first delivery attempt, the delivery guy walks in looks at receipt and tells me Home Depot neglected to sell me the stacking kit. He leaves. I call Home Depot. They order the stacking kit an re-schedule me for July 11. On July 11, the delivery guys show up and now tell me they can't remove my old unit because they're afraid to damage my floors and walls. The helpful delivery guy tells me that I can knock down the wall myself. HE didn't bother to look to notice that the wall in question contained the water lines and drain for the washer. I call Home Depot back to tell them of my dilemma. At first they attempted to be helpful by trying to put me in touch with a contractor that might help me with the wall. They also did credit me the $15 removal fee for my old unit. Unfortunately, it cost me $150 to have someone come in and remove the old unit from the enclosure. Oddly, they were able to do it with no damage to walls or floors. Home Depot's vendor could not. Without my knowledge, Home Depot scheduled another installation attempt on or about July 18. At that point, I hadn't had a chance to have the old unit removed. In the interim I continued to contact Home Depot about their vendor's unprofessional behavior (dispatch) and seemingly unhelpful behavior. On August 15, another attempt at deliver and installation was made. This time, someone actually looked at the space and took out a tape measure. The washer and dryer would fit in the space, but due to the size of the units, getting them into the space was going to be a problem. Another call to Home Depot, this time they pretty much tell me our vendors are correct and you are out of luck. I asked them to check to see if they has a unit that would fit into the space. No help there. It was clear they were at the limit of how much they cared about the customer. When I asked for a full refund, they told me they would need to research it. Really? I paid you close to $2000 for a product that was never installed nor had possession of. What do you really need to research. The moral: Don't deal with this Home Depot if you need anything installed

In my opinion, this is the better Home Depot in the area...this is because: - at the other Home Depot, the person who came to help me in plumbing basically told me the issue I had was 'impossible'...and then had me buy the completely wrong items for my problem. This Home Depot (which I visited immediately afterwards) immediately solved my problem and knew exactly what I was talking about (and it's not my description skills - I actually showed the first guy at the other store exactly what I was talking about with visuals because I had brought the piping in question with me!). - This Home Depot has the best staff. Everyone is really knowledgeable and obviously has either worked in a business where they got this knowledge or are clearly excellent do-it-yourself-ers. So, this is the home depot that I will be visiting because I have had nothing but good luck her versus the other city locations.

Since purchasing a home in the area, I have been at this store more times than I can count. I'm pretty sure the lady who runs the hot dog stand could make my order without even asking me how I want it, that's how much I'm there. At first blush, I didn't really like this store. It gets really crowded and busy and sometimes it seems like the staff isn't helpful. But the more I shop here (and let's just say, my week isn't complete without at least two HD runs), the more I like this store. I've dealt with employees in plumbing, electrical, lumber, hardware, blinds, garden, paint, lumber...almost every department. I've also returned more merchandise than I'd like to admit, and they have a really generous return policy. Do your best to avoid this place on Saturday afternoons and you'll be A-OK. The hot dogs aren't bad, either.

I came in to purchase some lumber for a desk I am building and had the pleasure of working with Derrick. He was so patient and helpful in answering all my questions and ensuring I got all the cuts I needed for my project, which was a lot! Will definitely come back here for my future building needs!

Approaches man in a Home Depot orange vest positioned at the front of the store. Me: Hello, could you tell me where the Shop Vacs are? Him: (inaudible whisper) Me: I'm sorry, I can't hear you -- could you repeat? Him: (slightly louder, still inaudible to most humans) - Uh, I think aisle 12. No, dude. It's literally the opposite from aisle 12. It was in Aisle 28 all the way at the back - far from aisle 12. I had to ask TWO other people who finally got me to the right place. I assume if you are a floor employee that one of your main jobs (if not your ONLY job) is to direct people to find items they wish to purchase. Shop Vacs are a fairly large and identifiable object. They are located in exactly one place in the store. Was Home Depot always this bad? The employees seem totally apathetic and uninterested in helping anyone. It's a huge store with relatively high priced items (the shop vac is $75) -- is it really not worth figuring out the correct answer before I get so enraged I just pick up and leave and order it on Amazon. No love for the big box apathy. Get it together Home Depot, or the only reason we'll be back is for the hot dogs! (Ok and the garden stuff -- at least it's easy to see where THAT is!)

Don't order anything for delivery. This is the THIRD day that I have waited PAST the delivery window, and the RUDE women on the other end of the line still can not give me an ESTIMATE of when they will be showing up.

This HD is fine. I prefer the one on North Avenue if I'm in the area, but this will do. This store has more high end appliances than a lot of the other stores.

The rental department in this store will charge a cleaning fee no matter how clean you return their tools. You should just return the tool dirty because they are going to charge you for it regardless

No bueno. I was concerned when my daughter ordered a new refrigerator from Home Depot, but I was willing to give them a shot. Failure. One delay, another delay...blame the manufacturer, deny all responsibility. Give me another imaginary delivery date. Yeah, that line of crap. Stay away...stay far away. These guys are a stress machine. Life is too short to deal with Home Depot.

Home Depot policy is they will alter already customized paint colors but this location refuses to do so. All I needed was a color lightened and they absolutely would not. Meanwhile the sign of their policy stating that they do alter colors was right next to the woman adamantly saying they will not do it. Go to another location this one doesn't even know their own policy (or how to read it when posted next to them)!

If you never went to this Home Depot on Elston Avenue, Chicago. DO IT NOW!!! Just moved here around a year ago. This place was my first shopping experience. It's as welcoming as going into your local hardware store growing up. Everyone says hello. From the friendly "Joe" who handles the Nursery Dept. To "Harrison", who assists within the store - with any request the answer is "How can I help you?" To the "Store Manager Joe DanDan", who is always roaming the aisles ready to help anyone who needs help. Or just says hi - how is your day going? It truly is a hometown hardware store. Shop here are ask for these folks - all the staff are awesome. P.S Got my Christmas tree there this year - nicest 9 ft tree I ever had in my entire life and it's still alive (Jan. 1st) and is not shedding. Enjoy! Jim from Logan Square Chicago! Thank you all for making me feel welcomed!

This home depot was giant and well-stocked, but I definitely don't appreciate being hit on by the employee I'm asking for help. (no, i don't know his name). I, and all women who walk into this place to do what we love -- build, craft, etc. -- deserve to be respected.

I wanted to give ZERO stars but I am not sure if that is possible. My experience with KITCHEN cabinets purchase has been THE WORST EVER. I have had the worst experience with the customer service at this Home depot concerning purchase and installation of kitchen cabinets. Keep in mind that you pay up front for the entire project: so $$ leverage is minimal when something goes wrong. The designer was fine: as I found out at first visit for installation (by a subcontracted company who are 5 star great ) there were a few unexpected glitches in the plan but the installer, Patrick , able to find a work around. FIRST VISIT. Cabinets came later than expected and there were many pieces missing (crown molding, roller drawer hardware, return, toe kick, wrong sized doors ). The installer contacted home depot and had them reorder. SECOND VISIT: 3 weeks later , after the "new product " arrived (I was told 10 days but I didn't sweat it), installer comes back and guess what, we open the boxes and find: wrong sized doors, not enough crown mold , no hardware, toe kick, etc. WASTED MY TIME and was completely inconvenienced. I called the store many times , occasionally spoke with BRANDY or ALICIA , left messages and was put on hold endlessly. When I did reach BRANDY ,I asked that she personally make sure the right product was obtained before the installers came back. At one point , BRANDY actually told me she had checked the boxes and they had the correct new doors, crown molding etc THIRD VISIT : again sent WRONG STUFF. My kitchen is white. they sent black crown molding. sent back the EXACT doors I had returned the previous month(24in long, my cabinets are 42in) Wasted my time , wasted the installers time. I was so done with BRANDY AND ALICIA. I then moved on to dealing with ONTARIO, a store manager. He sounded helpful the day of the 3rd visit (Nov 18) but now here I am looking at Christmas and nothing changed, nothing fixed, still holding their product in my living room. I am now dealing with Chandre in their corporate customer service office in Atlanta. Wish I could say I am hopeful that the kitchen will get done but I havent heard from her in over a week and so far: nothing done. BEWARE: My recommendation : DON'T ORDER ANY PRODUCT OR PAY FOR ANY PRODUCT FROM THIS STORE. THE EMPLOYEES ARE EITHER INCOMPETENT OR JUST DON'T CARE ABOUT THE TIME AND MONEY THEY ARE WASTING.

I have often come to Home Depot for most of the things I need, from small things to appliances. I ordered online to pick up at the store at it is easy to do so. I also the the application and I really like it since it shows if they have what I'm looking for and where it is at the store. This last visit Latasha was helpful at getting the paint I needed. Unlike John at the kitchen cabinets, he said he was the supervisor but said that I needed to talk to his designer who comes in at 9. I didn't feel welcomed by him, maybe too early for him or since he was doing some paperwork I was distracting him. I'll so by another home depot when it comes to cabinets. For the most part I've had good experience and will come back.