The Home Depot

What I like is flexibility. When you need more and the budget is limited, managers often make a 50 or 70 percent discount on wood and stones and some plants. Compared to plant stores, prices in Home Depot are wonderful. We are buying so many trees and plants there, flowers, seeds, fertilizers. Such a wood panel cost me no more than 70$ in materials, mounting hardware, and insulation. But some departments have a poor assortment. The welding department has almost no items and no consultants. I wish will were more things to work with metal. Something is cheaper on Amazon, but checking size, material, and how to use it is much faster at Home Depot.

For today's experience at the home Depot in Daly cities Westlake Shopping center location, the experience reminded me of going into a radio shack store toward the end of radio shack's life and talking to their salesman. When I went into the store I looked at the shelf where the product was supposed to be located. I didn't find any. So I searched every other surrounding shelf around it. Including behind all of the boxes. No product on any of the shelves with the required SKU and UPC matching the specs of the component that I was looking for. So I went over and asked the person in the electrical department to look up above for other boxes that were unopened of the component that I needed. The home Depot employee immediately tried to divert me to other options. When I stated that I didn't want those other options, the home Depot employee still tried to divert me to those other options. It took a moment for him to realize that I wasn't going to be moved off of my choice. He then looked on the shelf in the same location that I had looked at. He then tried to offer me other.more expensive components that didn't match the specifications that I required for the job. I repeated my explicit requirements for the component along with the SKU and had him look it up. He verified that there was no stock on the customer accessible shelves. But at the same time also seemed reluctant to actually go up high and look for more stock up above on the upper storage shelves that required the ladder to get to. After about 5 minutes of talking to the home Depot employee, he was finally convinced that I wasn't going to give up and go for an alternate. So he did a half-hearted attempt to look for the stock up above while pacing the floor. I indicated to him that the component was likely to be too small to see from the floor and that he should pull the ladder over. But he was still reluctant to do anything other than use the smart device to check stock. Ended up leaving the store without buying what I came looking for. It would be nice to reassign, or get rid of, the home Depot employee out of the electrical department and that is similar to a "Radio Shack Salesman". On a positive note, the remodeling at the front of the store is well done. There seems to be more self-checkout registers, and more sensibly arranged for customer flow. Same equipment used as before. But I like the changes. My visit to the home Depot located in Westlake Shopping center in Daly City occurred on July 21st, 2025 at 18:20 p.m. PDT.

I've consistently had great experiences shopping at Home Depot. The store is well-organized, making it easy to find everything I need—from tools and hardware to lighting and home improvement supplies. The staff is knowledgeable and always willing to help, whether I'm asking about product specs or looking for advice on a project. What really stands out is the convenience—online ordering with in-store pickup has saved me so much time. Plus, their return policy is straightforward and hassle-free. Overall, Home Depot is my go-to for both small DIY projects and larger renovations. Highly recommended for both homeowners and contractors alike.

I recently visited Home Depot for help with a bathroom renovation. I was looking for new tiles, faucets, and a vanity. The staff was incredibly knowledgeable, guiding me to the best options. The selection of bathroom fixtures was huge, and I was impressed with the competitive pricing. I left with everything I needed, and the value was fantastic. Highly recommend!

Apple was incredibly helpful for picking which locks to buy. She was also super nice and took the time to make 6 copies of keys with the new lock we bought. She’s an exemplar employee and we really appreciate shopping at Home Depot thanks to her!

I always come to this location or the colma one to buy something that I might need for my project at home. I am currently re tarping our backyard, so needed some items.. also wanted to see what type of wood chip I wanted to lay on top of it. Most times, while looking for things, I get distracted looking at their showroom items, looking at what is new out there like kitchen faucets or bathroom faucets, door locks, lamps, or light switches.. Their shelves are fully stock all the time. Employees are very nice and helpful especially when I need to get some paint color.

Has all the home improvement stuff you'd come to expect. The self check out lady was a bit rude, but most of the other staff were friendly and attentive. Garden supplies are decently stocked, however a lot of items available online and in the region are not available at this location. They also have new shopping carts that I haven't seen at other locations yet so that's cool.

I came here to get two things: paper yard waste bags and a window screen. I couldn’t find either myself, so I had to ask two employees. Both said the items were in places where I’d already looked. The bags weren’t where the employee said they’d be, I never found them. They only had one screen left and it was broken. I left empty handed.

My door hinge was coming off due to four stripped wood holes. This was way too small of a job to get professional help with, so I knew it would be up to me to figure it out. Off I went to Home Depot Daly City with a sample screw and high hopes. Home Depot has one heck of a lot of screws, a whole wall full- well organized and a wide array, but I was definitely overwhelmed. I was lucky enough to get help from Dennis -a fantastic salesperson in the tool section. I described the problem to him, and he assisted me in finding the right screw, a little bit longer, but identical in other ways. Then he gave me the most amazing tip! (He is a retired carpenter). Put about four wooden toothpicks together, cover them in wood glue, put them in the stripped hole, bang them in with a hammer, let it dry and trim off the edges, making a new wood surface to screw your longer screws in. It worked brilliantly! For a few dollars and help from a pro (thanks Dennis!) my problem was solved. This interaction compelled me to write this review, but I am a decades long customer of this Home Depot. Clean, organized, well laid out, and the best most well priced garden center anywhere!

For today's experience at the home Depot in Daly cities Westlake Shopping center location, the experience reminded me of going into a radio shack store toward the end of radio shack's life and talking to their salesman. When I went into the store I looked at the shelf where the product was supposed to be located. I didn't find any. So I searched every other surrounding shelf around it. Including behind all of the boxes. No product on any of the shelves with the required SKU and UPC matching the specs of the component that I was looking for. So I went over and asked the person in the electrical department to look up above for other boxes that were unopened of the component that I needed. The home Depot employee immediately tried to divert me to other options. When I stated that I didn't want those other options, the home Depot employee still tried to divert me to those other options. It took a moment for him to realize that I wasn't going to be moved off of my choice. He then looked on the shelf in the same location that I had looked at. He then tried to offer me other.more expensive components that didn't match the specifications that I required for the job. I repeated my explicit requirements for the component along with the SKU and had him look it up. He verified that there was no stock on the customer accessible shelves. But at the same time also seemed reluctant to actually go up high and look for more stock up above on the upper storage shelves that required the ladder to get to. After about 5 minutes of talking to the home Depot employee, he was finally convinced that I wasn't going to give up and go for an alternate. So he did a half-hearted attempt to look for the stock up above while pacing the floor. I indicated to him that the component was likely to be too small to see from the floor and that he should pull the ladder over. But he was still reluctant to do anything other than use the smart device to check stock. Ended up leaving the store without buying what I came looking for. It would be nice to reassign, or get rid of, the home Depot employee out of the electrical department and that is similar to a "Radio Shack Salesman". On a positive note, the remodeling at the front of the store is well done. There seems to be more self-checkout registers, and more sensibly arranged for customer flow. Same equipment used as before. But I like the changes. My visit to the home Depot located in Westlake Shopping center in Daly City occurred on July 21st, 2025 at 18:20 p.m. PDT.

I never leave reviews on Home Depot and honestly I wish I have before because I usually have a great experience at the stores. Today was not one of those particularly because of JORGE in the wrench section. Guys like this help me understand why they made the switch to self checkout. The wrenches are locked up so he was helping another customer and was having about a 3 minute long conversation before I tried to ask him for the wrench that he already had the container open. So much so the customer he was talking to had to let him know I was waiting for him. He his finger up and says wait til im done. Finishes his conversation that the CUSTOMER ends because I'm waiting and he closes the door just to open it again. A true master of wasting time I have to give him that. Anyway not that it matters but I'll always go to the Colma stores from now on

This is the Home Depot at Westlake had a very great wide selection of Christmas trees. We got about a 7 foot tree for about 90 bucks which was a really good deal. I always usually get my Christmas tree very late this year. I decided to get it early knock it out the way my Christmas tree is already set up a decorations with lights ornaments and it's authority so I don't have to worry about it later on. Service here is really really friendly. The gentleman was very nice and made sure that I picked up a great Christmas tree.

I placed an order online and it was delivered to my home in a paper bag with no receipt. I was happy to have it delivered but I needed a receipt to submit . Home Depot after multiple emails and phone calls was very clear to tell me that they could not provide a receipt. What kind of a business Does money transactions without any copy of a receipt that they will give to their customer. I will never be purchasing from Home Depot again after this very unpleasant experience

The WORST customer service ever! Employees intentionally ignore helping the customer. They avoid making eye contact and when they do, quickly lower their eyes walk away and pretend they don't hear you. In fact, this one guy was on his phone totally engrossed with his phone! If it wasn't for the young person at the customer service counter, I wouldn't have provided any stars.

Customer service is horrible even when you can chase someone down. Went to buy a dishwasher and the young lady there had no knowledge of any of the appliances and told us to get online and read reviews and during our time with her she told us she was going to lunch and left. She said she would have someone from wood department come by. He came by later and also had no knowledge. We asked him to check something and he walked off and never came back. There was a computer there and so we thought we could just have to order our own. All the sudden someone came and told us we couldn't do it ourselves. We told her what happened and Gina saved the day and helped us. No excuse for this store hiring people so apathetic and I told the supervisor but nothing will change.

This is my go to neighborhood Home Depot. They always have everything that I need. Staff is always friendly and helpful. The paint department guys are the best. The parking is easy, they also have a second structure parking lot in the back.

Super weird that they insisted on doing our self checkout for us. Meanwhile everyone else around us was allowed to do self checkout without supervision. Almost as if they thought we were going to steal after being customers for going on seven years now. Nice racial profiling guys!! The worker then tried to prevent us from getting a paper bag for our things and was like "why do you need a bag?" First off, that's none of her business if I needed a bag or not, second it's not like I had 1 item and was being wasteful. We had several things that made sense to have in a bag. Like I want plant dirt all over my hands and the back of the Uber. Finally... Why are you begrudging one measly paper bag 25¢ that we were going to pay for anyway? Again.... super weird you guys! The only reason this isn't 1 star was that the OTHER employees were helpful and nice when we asked where aisles where to find furniture touch up markers, help get spray enamel for our light fixture project or if they had certain things in stock. But yeah... you need to train your employees better on how to relate to ALL members of the public not just the Asian or white ones.

Lighting for the bathroom or bedroom- even for the patio- when you get it right- wow does it look good! Our bathroom ceiling fan conked out, so we came here for a replacement- many choices- so we are thinking it over! Wanted some RED for LNY, but got a late start on red bulbs... found red tulips, leaves coming up and 2 strong plants ready to bloom in a week... my husband said: "you got it planted already? Amazing! Thanks HD!

It's a somewhat large store due to it being 2 stories, plus it has decent parking, and being $HD Home Depot it covers a little bit of everything. That said, I found it lacking in quality offerings during my trip to get a Plunger and Shower Liners. Okay I know $BBBY would be a better choice for Liners, but they had a nominal selection of curtains at $HD. As for the Plunger all they had were 2 options available both cheaply made. I need to go to Lowes $LOW for what I want now. As for Service, I'd suggest asking for both the Aisle & Bay from the Service Counter if trying to locate an item, it makes locating easier. regarding the aisle staff they get busy and we're very hit and miss. Also $HD carry Holiday items, and were setting up Christmas elements for October 1st. Overall it's convenient, but I have had a better experience at other $HD stores.

We bought a washer dryer set from here on Sunday. It was delivered on Tuesday morning and did not work correctly. We went into the store and talk to Jennifer in appliances who told us they could not return the product because it had been 48 hours since purchase. She then walked around the corner and then came back and told us the manager told her we couldn't return it and we would have to talk to GE tomorrow when they were open. when I got home, I called a one 800 number and a very nice man from Home Depot arranged for a pick up and return for this Thursday. I believe Jennifer in appliances lied to us and never talked to the manager. I will not give this store anymore of my money. Jennifer needs to learn how to talk to customers. She told us we should've done research on the product before buying it. There's nothing she can do we own it now. If the manager sees this review, I think Jennifer needs proper training on how to do her job and tell the truth.

Appliance Specialist Marty Vaz was pleasant, informative and friendly throughout the transaction taking the time to compare different models for us.

THIS STORE SUCKS. I went to buy a dryer, expecting help. A young lady told us to check online ourselves. We ordered, but the unit was defective. The replacement never arrived. After multiple calls, Home Depot said deliveries are outsourced and out of their control. They wouldn't let us cancel because no idea order wasn't delivered. So, what do you actually know or do, Home Depot?

Home Depot doesn't communicate with the online service, they don't do what you paid for after they send you a confirmation email. Well ....you all know I wasn't taking all that lying down. I paid for a manual drop off it inside my pickit fence the driver refused I was on the phone with them and they agreed with him. The manager says ohh "I understand the confirmation email as it reads. It doesn't say a front yard and they can only drop it where they can fit a forklift.... please tell me where you see that.....by the way the delivery charge was $124.00.

Don't bother calling this location. They don't answer the phone. Still ringing... Still ringing...

Absolute trash. Had a reservation for a vehicle for (3) weeks to help move my house. Home Depot cancelled my reservation 2hrs before I was scheduled to pick it up without a call or explanation, leaving me scrambling to find a replacement vehicle in the final minute. Last time I rely on Home Depot to come through when you need them.

The on line customer service is very bad, Two times I tried to buy online . The service representative refused to help me process my purchase.

Excellent customer service had to get keys made helpful staff by the name of Czar dept #25. Much appreciated sir.

Usually visit here to buy some tools or materials. This time, what I need was only 7 pieces on shelves, and the clerk helped me find another stock on the top of shelves quickly. So, I can buy all at a time. I am very appreciated with it. It takes me over an hour back and forth from San Francisco. Nice service manners and react to my needs quickly.

Horrible service multiple times. I always regret coming to this one. Either you wait forever for tools and isle service, or they straight up can't read their own return policy. I had to call corporate customer support who was surprised that the store didn't resolve my issue for me.

Came in earlier today, I was having a plumbing problem at my vacation home in the area. The service was ok, but could have been better. I feel the people working here should know more about the aisles they work in. They've always had a lot to choose from and ok deals, but I ended up leaving and calling a plumbing to come help..

The Home Depot customer service policy of refusing to provide a charge back to a credit card is an ant-customer policy that shows us all their corporate greed. I purchased items from TheHomeDepot.com, and when I attempted to return those items with a receipt for those item, they took them back, but did not refund my credit card. I have a store gift card that I have got to personally use myself because they ID'd me and linked me personally to the gift card they gave me limiting the use what was previously my money. I have nothing I want to buy at The Home Depot. I gave it to a friend who want to buy an light fixture for his bathroom, and he was unable to use it because it can only be used with my ID. Bad service, bad selection, bad value.

They do not answer the phone, either for the store or the pro desk. Why do they even publish numbers if they will never answer the phone? It is a waste of time for customers.

This location does not take Apple Pay or Google Pay at seemingly any of their terminals. It's 2024, what the heck.

Easy to find and easy to park. Two story building, so be aware. Good layout of items and help is easy to find and get advice. Bonus: Safeway and mod pizza and asian food is a minute away.

I went to rent a box truck from them after my reservation being canceled at other HD locations. I called the night before my reservation to ensure they had a box truck as I rented, and they said yes they did and confirm in the morning. I called in the morning and again they confirmed they had one in good and working condition. I show up for my rental and the associate who helped me, Antonio, was really nice and attentive. He got everything squared away for me pretty quickly. However, he missed a major issue on the truck that ended up costing us way more time and money than we anticipated. After going through a check of the truck he said everything was good. As I was loading it up, I noticed the tire was low on air. To avoid any issues I immediately went back in and brought it to their attention. The supervisor just said "well we can't rent it then" and then said she'd to look at it. I asked if it could be fixed and she just immediately said no. After going out to look at it, she just shrugged and said she couldn't rent it. I was fully expecting a truck to be available for me to use and when I asked about other options, every other truck had an issue with it. She tried for another location but they didn't have anything'. I walked out without a truck and instead had to rent a pick up from HD at a different location which took double time for pick ups and drop offs for our move. 1. Missed major issue with the truck 2. No working trucks I like renting with HD but trying to find a truck after making a reservation and plans for moving was a complete fail

I purchased a stove and a fridge from them in August 2022. Both have since broken. Their warranty company is HORRIBLE and will give you the run around and avoid actually fixing anything. I will never purchase from them again....

If I could give zero stars I would. We placed an order for a washer and dryer, setup a time for delivery, tracked the entire day for delivery. Delivery time comes and goes and we check the update, only to see the delivery was 'not successful'. We called the customer service and the woman was not only unhelpful, but rude. Home Depot needs to employ better, more reliable support. We wasted an entire day, took a day off work, then were met with the option to wait 4 more days for delivery.

Ordered $10,000 window from Home Depot. Waited 5 months for window to be installed. Trouble is: it's not the window we ordered. Now Home Depot is unresponsive to our calls.

I've been going to this Home Depot for years and never have I had a friendly experience. The other day I was greeted my a young man named Mitchell at self checkout he has great customer service and ready to help also patient. Promote this young Man he is definitely could be a Manager or Supervisor. Thank you for making this trip a pleasant one!!!

I'm a customer at Home Depot I name is George, Kristine is a very good cashier I give her a 10 rating she's very helpful and very good cashier thank you very much For a great service that she gives.

Update... Its been 7 months and we are still waiting for the cabinet work to be done. Home Depot scheduled work to be done 1/4 then 1/6 and now it's 1/19. Our fingers are crossed because we will need to cancel the cabinet work and ask for a refund if work isn't done by 1/19. In December, we found out the contractor Home Depot sent to do the plumbing installed PVC pipes under the new sink with the new countertop and the pipes were not up to San Francisco code. (We needed steel pipes installed.) Lisbeth at Home Depot tried 3 times to see if their contractor Playmar USA would come back to install steel pipes to bring the project up to San Francisco code, but no luck, yet. We may need to hire another plumber to do this and we hope Home Depot will issue a credit to reimburse us. The people working there like Lisbeth and William Whiteside have been nice but I'm afraid the follow through on a successful job has been disappointing.

Home Depot sucks. Their customer service sucks. I'm completely done with them. Use Lowes!

I just purchased spray paint this morning. The self checkout immediately started beeping. I turned to the attendant with the spray paint in 1 hand and the scanner in the other. She walked toward me, staring me down without saying a word. As she approached, I asked what she wanted gesturing with the spray paint and scanner in my hands. Without saying a word, she pointed angerly to the scanner. As she took the scanner and typed at the machine she was muttering under her breath and shaking her head obviously angry, but still without saying a word to me. Her approach and body language was demeaning.

I recently ordered a garage door opener with installation from Home Depot. The opener was delivered promptly within two days. Installation? Nothing. They were supposed to call me to schedule an appointment. No one called. I called the number they gave me and after waiting on hold was asked to leave a message. I did. No one called back. Left another message. No one called back. I contacted customer service. They opened a case for me but nothing happened. Contacted customer service again. They gave me a number that went to the same voicemail. No one called back. They said they would send an email to schedule for me. Again nothing. Called the local store in Daly City. They said they were emailing the installer and someone would be in touch. Still nothing.

really not surprised with the quality of service received here. They have such a huge selection of things, so whenever something needs to be done odds are they have it. The prices are reasonable, but if you need help I'd probably just do the research on your own first

TL;DR: order high-value items online for in-store pick-up to save yourself half an hour or longer waiting for someone to unlocking the security cabinets. I'm sorry to see so many people have had negative experiences at this location. I've been coming here for several years, and my experience has largely been positive. First off, this Home Depot isn't as large as the ones at Colma (but there you've got a Home Depot and a Home Depot Pro across the street from each, and when you're at one you're within eyesight of the other). However, this location is closer for me than those other ones, and serves just as well--better, in-fact--for customer service, online order pick-up, and returns. It's also good for basic supplies like framing lumber or gypsum board. One note for the reviews for this location, it does seem like several reviews are for the issues with the customer service phone number rather than this specific store itself. Similarly, there are some reviews regarding the online systems such as veteran verification versus this store. I do agree regarding the locking up of tools and high-value items, and the long wait times to try to access them, which is why I'm bumping off a star. Hopefully staffing improves. In the mean-time, the workaround seems to be to order items online, then to go to the store to pick them up to avoid the long lines.

Nick, the manager at this location, is useless AF. I was there to there pick up an online order at the customer service desk and was standing behind someone who was also getting help. He comes up me and says I'm not where I am supposed to line up, then directs me to where it starts. Minutes later, other people also started lining up where I originally was (there were no clear indication on where the line is supposed to start), and instead of having them line up behind me, he let's them proceeds to get help before I do. How does this make sense? ......useless.

The people are friendly and really ready to help! It makes a huge difference when you're in a hurry!

Washer dryer bought 4/9 Washer dryer delivered 4/15 by their third party Temco, worst, ever, installed in 10 min and leaked all over the carpet after they left. 4/15 Called PROTECTION PLAN i purchased. There's no way someone can come back and fix it, so the next replacement delivery date available is 4/26. Today is 4/26, the technicians dropped off the replacement washer dryer and left , said the coordinator didn't mention installation and haul away so sorry my bad reschedule again. I called, put on hold for 30 min, then transferred 4 times and told my story 4 times. Finally, one of them says "oh it's already scheduled for 5/3. I have to now wait another week to simply have this new unit installed and the old one hauled away because of your phkn admin mistake. One whole phkn month. Never will I again. WORK ON YOUR DUMBPhk LOGISTICS!!!

The last 5+ times I went there by myself or with my parents, I was approached with different employees who first offered me help then eventually asked for my phone number, or inappropriate questions such as, "Where is your husband? " "Are you married?" It has made it difficult for me to shop or get professional assistance. I now have to switch to another Home Depot just because I don't want to run into the same employees again.

This home depot is terrible It's 2 stories so very difficult to maneuver A shopping cart around And the customer service is absolutely awful.

Customer service is horrible!!! Customer service agent over the phone Angela did not give the right number to the right family member to get into the house. A good tip is not to piss off the landlord because she got really irritated talking to these people. Paying for install and hardwood from this crappy location I wish I would've went somewhere else. Save yourself the stress shop somewhere else.

WORST PAINT RECOMMENDATIONS EVER I went shopping to repaint my solid wood bathroom cabinets. I clearly stated what surfaces I was painting, asked about the decisions between sand paper and sanding sponge (I really researched hard before my first ever paint job). The men at the paint station responded to my question on whether I would need a water resistant top coat or not, that I was not going to need it for the bathroom. Guess what happened after I finished painting the cabinets over two days? I was cleaning the marble top and the water was leaving stains all over the cabinet. I freaked the hell out and drove over to the Colma Home Depot. The guys there said that I DID NEED THE WATER PROOFING MIXED INTO THE PAINT. Apparently Westlake fucks up on this all the time. They told me to spray a top coat and go over to get a refund at Westlake. And that top coat, also left wet stains ALL OVER THE CABINETS. I stand with $100 in purchases, two free days wasted and decent cabinets turned to dumps. Thanks dudes. I guess I'll be seeing you in the near future for damage assessments.

I went to Home Depot at Westlake shopping center to look for a kitchen faucet recently. The stuff I needed not available anymore. Gina and Shina helped me find the alternative and ordered one for me . They're very patient and warm. Their excellent service is greatly appreciated.

I wouldn't recommend this place. People do not help. Employees stand around. Their stuff is all loose and messy. They might be cheap and you get what you pay for.

Often large companies like this unfairly get low ratings because of the people hired, but that is too be expected when you are stuck with a certain hiring pool. On a larger scale they provide consistency needed.

Exceptionally poor customer service skills at this location. When I arrived, about a dozen customers were arguing over where they believed the returns & pickup line was, and the staff was simply fanning the flames. (I tried to mediate a bit and adjust the signage.) I came to pick up an order on behalf of a friend. I had their phone number memorized, full name, photo ID, *and* and the description of the (low-value) item. Somehow, they could not find the order. So, I went to get the order number as well, and waited in line again. This time, they were able to find it -- but insisted on calling my friend to make sure it was OK for me to pick it up. LOL! Then several more minutes' wait for them to retrieve it from the floor. A big yellow sticker on the item confirms that the name and phone number were both correct -- so why couldn't they find it the first time? I might as well have picked a fresh item from the floor myself and told my friend to refund the original order. What an utter waste of time. I would suggest the Colma location over this one.