The Home Depot

I was greeted at the door. The employees are well informed on were the product/ item I was looking for and quick item pickup. Bonus affordable. Will mostly go there.

This is a very conveniently located Home Depot in the downtown area. It is quite big and has plenty of parking. Even if you don't have a car the bus stops right in front of the store. My husband and I went there to pick up a saw. The store was very clean and well maintained. The employees were all friendly and were around when we needed help and to ask a question. A lot of other Home Depots you can never find an employee to help you when you need it. It was great to have someone who was looking for people to help in their department. When we checked out there wasn't a line even though it was a Saturday afternoon. The nice young lady at the register was friendly and helpful retrieving the spray paint my husband wanted that was taken up front while we were still shopping. She rang up everything for us and helped when my husband's credit card wouldn't read on the swiper. There was even a McDonald's in the same parking lot where we went to grab a cold drink. It was a very nice Saturday afternoon experience.

Ben and Teresa were very accommodating, professional, and took care of my pick up order with speed. All while having a smile on their faces when it was very busy. The customer service I received today was definitely exceptional.

Gloria is hands down THE BEST! She helped me with a crazy complicated return, and she had SOOOOO much patience to go through multiple receipts, and to DO IT AGAIN with a great attitude because the first register didn’t work. I genuinely hope she gets recognition for her great work.

I want to take a moment to recognize Tony, who was stocking locks when I asked for help. Even though cutting lumber wasn’t part of his department, he was extremely polite and more than willing to assist without hesitation. He got the job done quickly and professionally. Before finding Tony, I had already asked about four other employees who were just standing around talking among themselves. None of them offered to help or even bothered to call someone. They kept repeating, “Someone should be back there,” even after I explained I had already checked and no one was there. Frankly, it was frustrating. If you don’t want to work, there are plenty of people out there who do and would be grateful for the opportunity. That’s why Tony stood out even more — he stepped up where others wouldn’t. Thank you, Tony. Your dedication and hard work are truly appreciated!

I go to Home Depot pretty often and the costumer service is amazing every time I have gone Teresa always greets me in a such polite and kind way I feel welcomed and ready to shop she is one of my favorite workers there because whatever I need she always tries to help me always with a smile on her face.

Customer service in this Home Depot is average. you got to find the section personal to ask for any help or inquiries but you got to find him/her first. Usually when i visit here in this massive store i have to look for anyone who can help me out for my inquiries. If you find they will help but finding anyone who is knowledgeable in your section is the hardest part. Product Availability is usually great here. Store Cleanliness and Organization is well maintained. Checkout time were not more than 3 minutes for me. There are a lots of parking available. You can park on the 6th street side beside the food4less if you want. Overall its a pretty good service & visit.

It's a bit of scrambling there. Parking lot is confusing. But it's a good place for a quick stop. Nicely located. The guy answered the phone after I inquired if something was still out of service. Left me on hold, I thought he had forgotten about me... But minutes later, he indeed did come back with an answer. And a thorough one. Thanks, Kid. Good job there.

I came to this location and bought our Washing machine and dryer. Charles customer service is excellent, he helped us a lot and we have a very good shopping experience . Jose came to helped us too. This location is highly recommended and look for Charles, he's the best. This location is lucky to have An employee like Charles. Thank you.

First, there's no handicap parking near entrance, they have 1 markers near the exit on the other side, strike 1. Secondly, who is doing the hiring I may say some employees may be have been helpful before or not all at bad but the moment I walk in I asked the first group of 3 young guys organizing the same shelve of cleaning supplies on isle 5 about plumbing snakes he looks at my cane and then at me and very annoyed tone told me isle 35 as if I interrupted their conversation, then at the self checkout I paid 10 cents for and couldn't see any or sign that point were they are at so I asked the young girl leaning on one of the stations the she comes over opens a drawer and points to the smallest sign in red tape and handwritten so I had to see my stuff down to open the paper bag to put my 3 stuff in as I need my cane to hold me up. I'd had hope for the following When ask about a product in the store to give clear direction without attitude, going above would have escorting me to the product, going beyond would have been one of the 3 to tell me hold here I'll bring some of the options for you instead of walking 30 isles. At self checkout at least "here they are in the the drawer, let me assist and open the bag for you. Very disappointed. Date 12/29/24 time 6:45pm

Hello. I returned my stuffs on January 25th. 2:42 p.m. at whilshire and union location homedepot. What happened was the cashier name was Taylor took my returned item, and gave me 1 white paper receipt. I was first time to use return item I asked her. Is that it? And I can use this white paper any homedepot? She said yes. I realized today I went other homedepot that I need the store credit card. I looked up the white receipt the bottom said card balance ending 7336. I can't believe the staff didn't gave to customer's card. I don't mind my store credit $20 dollars. Just let you know the cashier staff didn't work their work. Or suspicious think keep their own pocket customer's card.

I went into the DTLA Home Depot location tonight as I needed to buy several items. I received "outstanding" customer service from Santiago. Santiago was extremely helpful, very professional, friendly, and he went "out of his way" to help me locate the items that I purchased. Amazing customer service !

Most of the Christmas trees here were dead, not sure why? Were they picked back in October or something? They were all really bad, and we had to leave and go somewhere else. The selection of other things was ok. Pricing is always reasonable. I usually love coming to this store, but found what they had to be limited. Upset over the experience.

I purchased a refrigerator on 11/13 to be delivered 11/15. Did NOT go as planned. Delivery company lied about an attempt, and now my 96 year old grandmother would have to wait till Tuesday. Monday comes noncall, finally at 7:00pm I went into the store extremely frustrated. I had called in 9x,been hing up on 3x. And then was told it was not coming until 11/25. Incomes the most AMAZING CXM Antonio, he listened and assured me it would be delivered on Tuesday. 7am no call I call the store, they said they will call me. Back. 7:19 a new delivery company, TEMO LOGISTICS, called , and wonderful man name Beto said he was on his way. By 8:10am refrigerator was installed, old one taken away, wiped it downed, swept for area, everything looked like a delivery was made. Even answered my grandma's questions. 5/5 for both CXM Antonio Temo Logistics, Beto. Turned my 0 to 1000!!!!! 2 men that know the meaning of Customer Service!!!!!!

Just a typical Home Depot Store. Staff were helpful. Was able to assist me in looking for the items I need to purchase.

I just finished shopping here so many employees on the floor looking at you knowing you need help and they walk by you and also why is only Black people (African American)in the lot collecting baskets in this Hot weather while ever other race is inside a nice Ac building smh Wow that's crazy!!!!

I came in trying to get some help, they were not helpful. Selection was vast, obiously. But the people workin ghere should know a thing or two about the areas they work in. I feel the service could have been better here.

Arlene the cashier is very nice and professional . Stellar employee ! Top person to have at this business ! Thank you !

Had a out of town project last month to handle last minute to sheetrock. not to big about 140 sheets of rock of 5/8". Thank goodness they had it in stock. The local supply house was not open. Just want to say thank you to Sara that helped me out. keep up the great work.

I often come to this HD because it's not too crowded and the staff is usually great. Until today. I left. Went online to find the paint I needed for a crib I'm building. (Needed pink, I know gender stereotype, sorry. That's what mom wants) The guy, with his mask around his neck, unlocks the case, without a word, and steps back. I start looking and tell him that online it says there are 7 cans. His reply, "that's usually wrong, we may not have it." Then, he walks away. I looked a bit, but the maskless thing started to crawl on me. I work in healthcare and have gone to the ICU for people that are surprised to have Covid so many times that it freaks me out to see people risk themselves and others like this. I don't know if it was the lack of courtesy, lack of help, or more likely the Covid risk and my history with it (mom died of it too) but I decided to leave. I did not find the paint I was hunting for. I give it three stars, not lower, because this is usually a pretty good place to go. Odd say still go, just be very careful. #washyourhands

Very very bad costumer service. How much business I do in this location and to have this bad of experience it's terrible. Very very bad attitude

Bad experience here when trying to rent a cargo van today. We called ahead to see if one was available. We were told there was one but that we couldn't reserve it (first come, first served). I drove a fair distance to get there and was excited that the van was still available. Things then went downhill. I provided my driver's license and my proof of insurance card, but they said they had to call my insurance company to verify my insurance before renting to me. Since it's Sunday, the insurance offices were closed. Therefore, I was told that I would not be able to rent to me unless and until they could talk to the insurance company. I asked if I could instead buy an insurance option through them (because I really needed a truck today) - and was again told that it wasn't an option. No wonder they had trucks available! I would think lots of people would want to rent a truck on a weekend - but this location has blocked out any possibility of doing this. Highly frustrating!

This is the first time we have had a negative experience with Home Depot. Our purchase was delivered in this condition at 6am this morning. It is damaged, dirty, and molded on the inside. Why would the delivery person leave something like this at a residence? Now we need to pack it in our car and drive it to a Home Depot for a return. We should receive not only a refund and apology, but also additional store credit for our efforts related to return.

Tried calling their customer service through the listed phone number, it does not work and is massively frustrating. Several minutes of hold to be redirected back to a another automated voice asking me the same thing. Please fix this phone service is import to save customers from driving there in what could be a waisted trip.

Came to this location to buy some wood and have it cut out. This review is solely for Balmore. He was an absolute pleasure to speak with. So patient and understanding when it came to our measurements. He gave us great advice on how we can perfect our wood cutout, and was very knowledgeable about wood types and cuts. Hope he gets the raise that he deserves.

Totally disappointed with this store with the customer service. It takes forever for someone to help you with the staff you are looking for.

Two registers open. No one in the store helping and 5 employees standing at the front....

Love ethereal array if flowers available at this home depot and there service is awesome.

Worse Home Depot by far. I lot of employees walking around but no one really comes to help. They avoid eye contact with you and tell they are gonna rádio the person for your sector. Ridiculous. 20 mint waiting to make a copy of a key and absolutely no one come. Gave up and find another place to make me one copy.

Shout out to Danilo and Miguel V for helping me with a challenging wood-cutting project! They had a kind, can-do attitude-- I don't know what I would have done without your help! Mad respect and massive thanks!

Please find a Home Depot that's actually nice . They seriously don't want to help at all. I need a basket/ crate/ box whatever. I ask someone for help who works there, who isn't on lunch and she's like umm go find someone else to help you.... maybe that's a good idea since you have a gnarly cough and probably shouldn't be at work during the covid pandemic, I doubt they even check temps on the employees. I find one and when I go to ring up, they say oh it's double the price. Why? It says exactly grey crate. That's what I bought. Why did the price double?...so like you want the manager? No I just don't wanna pay double the tag literally says exactly half that price. Go to Lowe's! Anywhere but this Home Depot. They also have rats running everywhere in the garden section. It's cringy, Dirty, and honestly Needs to get cleaned up.

This is my convenient location, but today wasn't as good. I ask for help to find the article that I need to Mr. Mario ( plumbing ) , he was kind of busy talking about life with an other co-worker and just sent me next aile. I came back after good 10 minutes with out any luck. Then I asked Mr. Jhon for the same help and he was very nice and helpful, he does get 5 stars. Instead was really awful that couldn't get a decent help from Mr. Mario who wasn't even busy but just chilling at work. Looking forward but better experience in the future.

I almost never write a bad review on Yelp. It's gotta be really bad for me to take time to do that. Home Depot is one of my favorite stores. Mostly because it's a gigantic hardware store. However, almost every time I shop there I have to overlook the worst customer service. And that is at every single Home Depot. The people that work there are nice. Some to many are pretty hard working customer service oriented people. When you can find an employee. Not sure if they are understaffed at every store for the last 20 years. Or it's a management problem. Or both. The employee lack of knowledge of the departments they work in is also a huge problem. All that aside. The reason for the bad review today. I am at home depot now. Buying a board that online says they can cut for me. As usual it took me forever to find employee. Found 6 of them standing around and talking. Ask for assistance in cutting board. We get to back of store. They have a huge saw. He tells me it's broken. Been broken. Not sure when will be fixed. What? They sell saws here. Open a new one and cut wood. Right? No one I guess has figured that out. Or had saw fixed. Also. Would not cut it manually. Or let me. Only solution was for me to go to another hone depot to see if their saw is fixed. Didn't e en offer to call for me. Very sad.

Diana who works here. When I asked her for help me ignored me and proceeded to text on her phone..then when she was done texting she said huh? And asked me what I needed. I then saw her immediately do this to another customer when he asked for help. She ignored him. Texted and then looked up from her phone and replied then went back to texting...terrible customer service. Samuel on the other hand was super friendly and very helpful! :) which is why I didn't rate a 1 star! Thank you Samuel.

Left my wallet behind at check out, went back to the cashier and was advise it's not there. I keep on hovering around because my tile kept on saying it was there. I left and minutes later was called back by customer service that the head cashier found my wallet. All my cards were there but of course all my cash was missing.

PlyWood cutting, only one way to do it, so they did just that. Great job guys. I'll be back

Very disappointing selection on too many items. OTOH, employee very-helpfully redirected me to nearby Alvarado Paint and Hardware, who had most of what I needed and quickly helped me find it. So, poor selection despite size, but good about sending you to a competitor who can help.

I was here purchasing a Xmas tree and I couldn't find anyone to help me. There was an employee that I now Know is named Brian. He was just talking and basically not doing his job. At this point I felt like I was begging him to help me, he walks over without his mask on. I'm assuming he's going to put it on when he gets close as I'm standing here with my infant son. Now we're in maybe 2ft of each other, so I ask about his mandated mask..you know since COVID IS REAL. He tells me he's not putting it on because it's too hot. Really!!? Only at Home Depot will you not feel safe when you need help from an employee. I reported this incident to the on duty supervisor Rey.

I've been frequenting this Home Depot the past two months as I have a property nearby we're remodeling. Thought I'd show some honest feedback as well as some appreciation. I'll start with the ugly just to get it out of the way; the parking lot and surrounding neighborhood is a sketchy place. They added a camera tower in the middle of the parking lot, but besides the usual folks soliciting for work to earn a living (no disrespect, respect the hustle), I've seen some real questionable people wandering about. In the facility, there's a very small handful of employees that I've encountered that get quite bothered when asked where things are or just aren't personable, but again, this is a small few. On the other hand, the majority of the staff I've encountered were good. Customer service and return desk staff are patient. I know returns have to deal with some wild customers trying to pull a fast one on them, I've seen it, but every experience I've had, they've been very accommodating and don't give you a hard time. I did see a girl (I think her name is Daisy) barking at other employees, but everyone else seemed great. The stores clean, stuff is definitely organized, and if you need something pulled off a pallet, they won't hesitate to get it for you. Pro Desk employees are all great, David and Rodger are fantastic; they always have great attitudes and fun small talk. Wendy in the paint department is also fantastic. Always helpful and kind. Overall it's a good location aside from what's outside!

I've been coming to this home Depot for a long time my friend Jose caring and helpful thanks guys appreciate the hard work

I cannot give separate stars for the garden Center and the actual Home Depot inside. So I'll just explain. Garden Center gets 4 stars. Good quality, always different staff at check out but friendly, reasonable prices. It's hard for me to get to the garden Center and walk out without buying something. Inside is a different story. I'm here to buy my paint, since I just moved I've been a regular here in the last month or so. Paint is quick, not real customer service nor knowledge but I say what I would like and they make the paint. Simple. Other than that there is a fair amount of staff walking around. Unfortunately there's very little knowledgeable staff present. At the check out the girls are fast and good, they know what they're doing. On the floor it's hit or miss. Some days it's better than others. Home Depot is huge, I will eventually always find what I need. Of course I'll be back. And maybe there will be enough good experiences to give an extra star!

I wish I could give -5 stars. Unfortunately, I have to shop at this HD regularly. To be honest, it is ok. HOWEVER, if you ever have a need to do a return or, worse, a warranty claim, good luck to you and you have my sympathy. These people seem to have been trained at the local DMV or a prison. They do not know their store's on policies and begin every interaction with the most hostile approach possible. I know this is systemic, because a manager was requested (by me) and the interaction took the same horrible course. Here is a quick recap: I bought a compressor (Husky brand- a HD brand) and it stopped working today. I went to their website and looked up the warranty information - it clearly says the unit has a 2 year warranty and you make a claim by taking the unit to any retail store for repair or replacement. I looked up the model inventory and this store had 2. I then tried to look up my receipt - I was able to see the purchase and confirm the date, but their system was malfunctioning and could not print a detailed receipt. So, armed with the unit (which is their brand) and the print out of my purchase summary, I went to the store. Out of the gate, there was a problem. The counter agent had no idea what a warranty repair.I told him that I had the proof of purchase (the print out) clearly indicated the date (within the warranty period) and that the warranty makes clear that I am meant to bring the item into the store. He had no idea about the policy. I had to leave and go to another store. I would avoid this location at all costs, unless you enjoy being treated as the enemy and not a customer, in which case, this is the spot for you!!

Thanks to Mike for his expertise! Shoutout to him and Jesus for their advice and jokes :) The Everbilt / Rubbermaid track shelf system had me stressed over pan and flat head screws, and I came here like 5 times trying to figure it out, but Mike helped me find the best option.

No one can answer the phone? Confused as this is my 4th time calling in a row????????

Don't order online for delivery from this store.. they will not deliver all the stuff from the order and tell you to pound sand when you ask whats going on.

This Home Depot is the closest Home Depot to the Downtown LA Business District. I sometimes order stuff for pickup at this location on my way home from work. The employees here that I have dealt with are fine. The only thing I don't like is the parking lot. It just looks and feels like something bad is going to happen here. I try to park toward Wilshire away from the fray. There are always guys hanging out in the parking lot I do not like. I can't tell if they are just looking for work? or are watching you walk away from your car to conspire on a Burglary? Probably the former, but I just wish there was a designated hire area. Just too many guys walking aimlessly in the parking lot and there is no security here. Prices in Home Depot are very good compared to most stores or online and they sell some quality lines.

I was so disappointed at the delivery. I received an E-mail stating delivery will be between 7:45am and 10:30am. Little I knew, the two sink vanity that cost me $1,350 was sitting outside on the sidewalk. By the time I went to the house 7:30am. Why?? Why? Would someone not call to advise of the early delivery? I'm a single mom and I am not staying where the box was delivered! I'm a few houses down since my house is being remodeled. I had to find a way to drag the 200 lbs. Box inside the driveway. I checked the cameras and the driver didnt seem to care where the box was being dropped off. He simply took a picture of where he left it. I will make sure to tell my friends to be very careful, because things can surely go missing and you will have many more upset customers spending hundreds of dollars at your store leaving comments as this one.

This Home Depot location is pretty close to my uncle's house and I always go to my uncle's house at least three three shots a week so I always pass by this Home Depot. I do a lot of Home Improvement projects and stopping at Home Depot that I do often. This Home Depot location is actually pretty good. It is probably one of the better ones in the Los Angeles area. Did you have a lot of transients by the front door so you may want to look out back. But outside of that the store is actually well-stocked and they have a lot of really good stuff in there that you can use if you're trying to improve your

Like typical LA places, this plaza can be quite nutty! So many stores located in a pretty big lot...it's ALWAYS buzzing with people! The store is clean and has a pretty decent amount of employees but I feel like they are always running out of things. Probably bc they get so much foot traffic. The employees are nice but they get really disgruntled...like if you have to wait your turn to ask someone for help, they don't care...I feel like they make you wait even longer. Or when you decide you don't want something and you put it back but not in the way that you found it or you put it back messily, they don't mind being passive aggressive and chuffing so you hear...they want you to know, you were an asshole for doing that. Though, I have to say Andy in the electrical dept helped us out a lot. Nevertheless, their return policy is pretty good, have returned a couple things there, after using them or trying to use them and it not working out, or you just needed something for a day. Anyway it's all good...it serves its purpose and you just hope they have what you need when you need it.

Some of the people are knowledgeable and helpful. I talked to 3 people in my short visit that didn't know where anything was and nearly sent me to the opposite side of the store to the wrong aisle. Does the store train its employees? The Home Depot on Sunset Blvd in east Hollywood is way better.

Had me waiting 20-35min trying to purchase a $300-400 No one showed up They paged twice one of the most unorganized Home Depot and I know since it's like a mall for myself have been to many others

Placed an online order that was supposed to be assembled for free. The worker argued with me that it's only available for a fee. After seeing it included for free on my order he just giggled and didn't offer to assist with my needs at all. Major inconvenience and didn't follow order details.

Ordered refrigerator from home Depot on the 4th said it would be delivered on the 19th between 7 am and 11 got 2 message confirming on 18th. Cleaned out old refrigerator with over $300 worth of food. Delivery never come $300 of food rotten now. Next delivery date is the 30th! Don't order refrigerator from home Depot unless you want to be without a refrigerator for a month!!! THE BEST PART IS MY REFRIGERATOR IS SITTING AT THE DELIVERY COMPANY WHEREHOUSE SENSE THE 17th!!!

Drove pretty far from home to this store because their website said they had a product I had been looking for in stock. 13 of them, actually. I show up and the shelf is empty, and employees informed me there were no extras in the overhead stock. They helped me look, and indeed they were right: the store was completely sold out of an item that their website said they had over a dozen of in stock!! Don't trust any of the stock numbers on their website and waste your time and gas like I did.

Home Depot has turned into my new favorite store, and I visit this one a few times a month. Everyone is super helpful and knowledgable. I wanted to take a customer satisfaction surevey online, but lost my receipt so I can't... Laurel in the garden department was super helpful. I found a garden croton inside that was overwatered and not going to last unless I saved it. The colors were still so brilliant and I loved it's leaves. She helped me repot it and add a pesticide to it so it would not bread any pests from the overwatering. I appreciate her love and attention to plants! She went above and beyond so I could take my little guy home with me and now Oakley is doing great. Thanks again, Laurel!

Home Depot There is an expensive towing racket at the Wilshire Blvd Home Depot Store in Pico Union section near downtown Los Angeles: I went in to buy $9 worth of fasteners at this Pico Union Home Depot on Wilshire Blvd and it ended up costing me and additional $266.00: In the Home depot parking lot, there are very faintly painted red stripes on the parking lot surface, next to the Home Depot outdoor sheds display section. The red stripes are very hard to see, even in broad daylight. There was absolutely no "NO PARKING" sign to warn shoppers of a no parking zone in this same. (Employees of the towing company later told me that "irate Home Depot shoppers who had their car towed tore down these signs". I went into home depot for only 20 minutes in to buy $9 worth of screws, Home Depot Parking lot security had my car towed at a cost of $266. I could have bought a nice power drill AND belt sander with that $266. I will be shopping at a different hardware company and outside of the city Los Angeles from now on.

I'm not a shopper except I could stay at Home Depot half a day and still find more things to do. The stores always clean and I like the self check outs. My projects are much easier when I run into the older workers with life experience because they haven't steered me wrong yet. Prices there are reasonable even thru the pandemic , I like that they were essential and they didn't have the mask police waiting to turn you away if you weren't sporting one upon arrival. They had all supplies needed and hand sanitizer on every counter . Smart people! One sneeze could cause a stampede to the exits. I've never had an issue with a return , always willing to work with me . Thanks Home Depot .