The Home Depot

If I could I give them 0? We just bought a gas dryer when they brought it. It doesn't even work, so don't go there.Don't buy appliances.They are a joke. And customer service sucks too, they put you on hold for whole hour and then they transfer you to someone doesn't know nothing so then you have to wait until one more hour until someone feels talking to you. Horrible place to buy your appliances. I'd rather shop at Lowe's than here again. Lowe's is the place for me and you!!!

Their 48 hour appliance return policy doesn’t make sense. I purchased a dryer which was delivered to 5 days later. They install it and then 6 days later the dryer stops working. So, I can’t exchange it or have it repaired for free when they sold me a “lemon”?? Doesn’t seem like good business. Would have been better off going to a cheap hole in the wall used appliance shop. Smh

Yes Home Depot has everything you need for every project around your home, it's also understandable why the have most everything locked in cages, but I had to walk around the store looking from an employee for help receive a product off the shelf I asked a cashier to retrieve a floor employee It took 15 minutes for an employee to finally come to the power tool and garden tool area. Thank goodness I'm a very patient person.

This review is not store specific but Home Depot specific, all in all the costumer service sucks, I ordered a storm door on August 10 and it was supposed to be in around September 1 today is the 11th of September and I still can’t get a date as to when the door will be in. Their suggestion is to now cancel my order and reorder in which the new delivery date is October 7. It baffles me why they simply Cant call the supplier that being Anderson doors and windows and inquire about this order.

Bought loads of materials including timber for my shower repairs from the local Home Depot in Woodhaven. Always good to shop there!

Bought a 5 gallon defence scuff resistant paint paid over 200.00 for it 3-4 weeks ago. I have been room by room painting my house .which as you can imagine is time consuming moving things around so I usually get to it on the weekends .I took a more than half used container back to home Depot just to have them reshake it since it was tinted and it a beige /white and I want to make sure the paint matches as much as possible .the guy in the paint department said they would not reshake it ,had them call a manager over whoever the lady was she reiterated the same that they would not shake it .Now why those individuals thinks it is okay to spend over 200 dollars on paint and can't simply get it reshook is wild to me and the fact that I had contacted home depot customer service prior to taking the paint just to verify this is indeed something they do it ridiculous that they did not .So what did I have to do, waste my time going to a home depot 2 cities over to walk in and have the paint person shake my paint no problem .Home depot DO BETTER !

Nigel from the pro desk has terrible customer service charge us. I’m almost $500 for a purchase that was only $100 then refunded the money that would take five business days to receive. He also had an attitude and said that it was our fault that they messed up in charge of this absurd amount I will never use this Home Depot again even if it’s in the area I will make my way to a different store. Thanks, Nigel

John was wonderful in the lawn and garden department. He went out of his way to physically check to see if an item was there on the shelf, he even set it aside for me for a couple of hours. When I got to the store, the item was waiting for me at customer service. I asked some to help me load it, but unfortunately no-one came to help. A customer ended up helping me to load it in my car.

I mistakenly had my items shipped to this HD. My eyes saw Allen Rd and instantly assumed "Allen Park". I was nervous after seeing the reviews and tried to change my orders location. I was told attempting the change would require a full cancellation and need to reorder. I moved forward with this location and was pleasantly surprised. I was greeted by three staffers at the door who directed me to where I needed to go. Upon walking over to customer I was kindly greeted by more staff. I called for my order and two gentlemen assisted by placing my order of two heavy toilets into my crossover vehicle. From what I saw the store was very clean. Though my time in the store was short and I only picked up items, I saw it befitting to highlight my experience which was contrary to the reflection of this store's low stars.

I don't like this Home Depot. A lot of staff but not helpful. The staff is also rude. This Home Depot is located at the intersection of West and Allen and it is very busy, not easy access. There are some better home improvement stores in the area.

BEWARE PULLING INTO THEIR PARKING LOT. This business does not keep up with cleaning their parking lot even down the curbside pickup lane. Last week I visited this store and had a huge nail completely damage my tire. It's been clear since the incident happened that they were refusing to do anything about it. Not even a reimbursement! I am beyond disappointment with Home Depot. We are cancelling our credit card and taking our business elsewhere.

I picked up a large toolbox top and bottom combo. Two very polite young men named Dell and Colleen loaded it in my truck for me. They were very cautious not to scratch the toolbox or my truck. This wasn't an easy task because this toolbox was very heavy. They got it loaded without a problem. I offered them a tip but neither of them would accept it. Very nice experience

Ryan I had quite a list of things to get and we found them at our new homebase Home Depot. If a very friendly and helping guide us directionally and we are satisfied for quality vs quantity.

Carpet installation nightmare--- Think twice before getting carpet installation... Short version - day of installation we prepared everything for the installers including moving furniture and ensuring carpet was clean. The moment the installers ( Home depot uses contractor CFI ) arrived , you could tell the gentlemen were unhappy with the profession. He tore up call our carpet and refused to haul it away (carpet was on great shape) due to it being dirty. I politely asked why didn't he ask before he tore out all the carpet that he wouldn't be able to haul it away. He immediately became upset and literally left the job with my house tore apart ,carpet rolls in front of the yard and new carpet not installed... We were left like this for over a week. No support from Home Depot corporate down to the local store. For the nightmare we were offered $200... I would not recommend Home Depot for carpet installation.

Worst experience ever today. Purchased some deck stain a few days ago no problem. Came in today to get some more. Asked the paint department for assistance and an older woman was rude and condescending towards to me. I asked if any was going to come in stock and if she could look of another store had any. She told me no and refused to look if any other store had this item in stock. She told me if they were out then everyone was out.

I was painting a porch today so I stopped into home depot to get some paint and supplies. I tell the paint guy I want a five gallon bucket at a specific color. Okay, no problem he says, I just have to use this premium base paint. Don't worry, it's only $26 more expensive. So I'm picking up some scrapers when he tells me that actually, they don't have any more five gallon buckets of the base paint he recommended so they will have to put them in one gallon buckets. Don't worry, it's only $12 more expensive. So I'm looking at some paint rollers when the paint guy tells me that actually, there's only three gallons left of the base paint. Don't worry, the paint guy says he has already called ahead to some other locations where I can get the other two gallons. Get out of here. If my grandfather was this bad at his job I'd be writing this review in Japanese.

Spent 5000 dollars on carpet. They advertised they would tear up and remove existing carpet and pad and also advertised they would move furniture. They didn't do anything like that. My wife and I had to remove 2000 square feet of carpet and pad ourselves and move all the furniture into storage. Long story short we did half the job for them. In addition we had to roll all carpet up into 3 feet sections and tightly secure each one with string in order for them to pick it up at all! In the long run they only offered us a 200 dollar gift card for the headache and nightmare we went through. This place is ludicrous and completely unprofessional. The managers are worthless and don't deserve to have this job!

Unprepared and clueless! Makes want to give up my Depot card. The parking lot next door is being resurfaced. Leaving one opening to get in and out of the Depot parking lot. Cars are backed up the length of the lot. Accidents are happening and people are getting extremely angry. I called the store from my place in line to get out, and there is no answer. I don't want to loose my spot so I text a message. They said to call the manager. This is the worst Depot I have ever been to. No plans to address this issue ahead of time.

Ordered a Door there in September 2020. The took the money and still no door. Management not help and forget trying to get a hold of corporate as they do not answer also! March 5th out $1000 and HD will do nothing. Shop somewhere else. Once a great company is now dead.

Horrible customer service! Everyone stands around and talks to each other and offers no help! Young kid behind the paint counter was unhelpful and moved at a very slow pace! Will never go back.

Jc at the Woodhaven location is very helpful and has an abundance of knowledge that will point you in the right direction on any of your projects, he's young and filled with drive I love this guy. If you run into Jc make sure to ask for his expertise !!!!

I NEED A SCREW! I NEED A SCREW! Don't scream that out in the middle of the aisle, it gets you in trouble.. Head on over to the hardware department. This store you have to do that yourself. Nobody around to help. You have to find what you're looking for. This store is slow to respond. You could stand there all night and nobody helps you. They're turning off the lights, must be closing. Found what I was looking for and I was cashing out. They asked me if I found everything I needed, nice time to ask as I am walking out the door. CUSTOMER SERVICE! You need some.

Absolutely ridiculous business. We ordered a window through them, had a guy come out and measure then tell us he'd order it and it would be ready in a few weeks. Heard nothing after 3 weeks so I called. Apparently they cancelled the order bc our gutters were in the way! WHAT?!?!? We told them we were removing them!!! They didn't call us, didn't email, didn't contact us at all, just cancelled!! I have now called 4 times to have the order re done and every time, I get stuck with someone new who's supposed to call me back and doesn't. I will NEVER do business with Home Depot again and I will make sure any and everyone I know hears this. That's terrible business. Home Depot - I'll be sending this along to the BBQ. You don't treat people this way.

I'm writing this on behalf of my sister. She had a refrigerator delivered and was left, wrapped in the middle of her kitchen floor. She want to unwrap and put in place herself. After unwrapping and pushing into place the refrigerator did not fit. It was beyond the counter width by at least 7 inches. Home Depot would not take this refrigerator back, she went as far ad she could up the ladder as possible. Needless to say, customer service is everything these days. This incident did not go unnoticed by our family and friends, needless to say Lowes is now our hardware base store!

I give this one star because well that's the only option. Let me start with saying we are new to the area and went to our new local Home Depot to begin renovations to our house. Well let's say it's been an adventure. You start to learn whose willing to help you and who doesn't. In the paint department we lucked out with a lovely lady named Julie, she is a wizard at figuring out paint composition. Oh but wait there's more, on one occasion I was sent to Home Depot to find 5 items, I had to ask 5 people for each and not one actually showed me where things were they pointed and directed. So lost, the worst one was when my partner asked someone for a tool that Home Depot carries but he was unsure where it was located. So he asked some very disgruntled employee (redhead) in the carpeting department where the tool was that removes staples from flooring. He stated we don't carry that, my partner was like polite and asked more questions knowing Home Depot's product supplies better than the employee. The employee stated to him, " do you speak English, I said we don't have that." Lucky for him that my partner kept his cool and continue to look for that tool that was right behind the employee. I would say overall my experience with Home Depot has been a horrible one, if you can afford to go elsewhere I would and quick.

Just spent 25 min. trying to get simple question answered . When will my washer and Dryer be delivered. Talked to 3 people was hung up on 2 times talked to unlimited recordings. Worst customer service ever!!!!!!. After they get your money they don't CARE. Recomend you go to Sears, Penneys, Lowes, Any where else for your appliances Don't shop Home Depot!!!

When purchasing an expensive item as a $2500 Ryobi tractor and paying for delivery and requesting assembly, I honestly expected them to READ and follow the manufacturers assembly instructions, spent over an hour to find out they did not fully assemble or safety test the thing before it was delivered. Took me longer to troubleshoot than if I were to put it together myself, the department manager couldn't even find the assembly instructions and was lost in how to fix the problem. Whatever happened to good old fashioned quality control?

I orderedblind for 5 windows and 1 door wall on Oct. 30th. I spent $2200 for nice wood ones. They told me 3 weeks. After 3 weeks they called me and said they were in. I went to go pick them up. When I got there, they only had 4 of them. They looked for an hour and finally figured out that the other 2 were not shipped. I got a call 2.5 weeks later saying that they were in. Got them home and opened them up to find out that both verticals were hinged. Meaning, the long slats that go from the top rod down to the floor could be folded in half 4 times. After some investigation I found out they only come like that so they don't warp. I was not told this, and hated them. There is a small crack at each hinge that lets light in. Called Home Depot, they do not have a return policy on special orders. WT#.......I just spent $2200. I went back to the store and they did help me reorder vinyl. I really wanted wood. They put a rush on the order. 2 weeks later, I got 4 of the short ones in. Had to wait 1 more week for the long verticals. I had to return all 6 before I could get a price difference credit. So I had no blinds for about 2 weeks, waiting for these blinds. Home Depot did give me $50 off the order. Big deal. I recommend spending a little more to go to a blind store. I will never order or recommend Home Depot to anyone doing a special order. I just installed them Dec. 18th. Wow!

Ordered carpet on 10.2.17 and install was to occur on 11.2.17 and not enough carpet delivered to site. 2nd batch came and seams heated too much, not cut right and pattern not aligned. Sadly, they want to try a third time. My patience has been tested and will no longer do business with this Company. There has been zero feedback from Home Depot in Woodhaven and this has truly been the worst customer service experience I have ever been a part of. They have monies, service/work not as described and horrible at calling back to finalize this process. Shame on you Home Depot...lost a lifelong customer!

Normally I get good service at this location, but something has changed. Either its just poor customer service training, bad employees or worse...... My last experience was just terrible. It was like they didn't want my money, nor did they care if I ever came back, so guess what, I am never going back.

Shame on you Home Depot! Our dog has been coming with us into Home Depot since he was 8 weeks old after we learned another dog has been coming in for years--not a service dog, just a wonderfully behaved dog. After 6 and a half months we are now being told he is not allowed. One associate said it was because of the food cart and the FDA would shut it down (really?) and another said that NO dogs, not even service dogs were allowed in (against the law). Our dog is a training therapy dog and has not even once barked in your establishment. Home Depot is also listed as the top place to bring your dog, I would suggest you Google this. I did speak with the manager, he seemed confused about the entire situation and did say service dogs were allowed (obviously). I prompted him to educate his employees. Your employees mostly give wonderful service, and I have never had a single one not stop to pet our incredible dog. Most of your appliance and kitchen department hunt us down to say hi to him. Dogs give an establishment a home, welcoming feel and you just took that away. It has been documented that places who give you a sense of home, patrons spend more and stay longer. You officially made your store cold and uninviting, and no longer somewhere that will make up our Saturday mornings. Once again, shame on you. Luckily there is a Lowes, right around the corner.