Guillaume Heintz
Google
We came as a team after work, excited for karaoke. Others in our group had already entered and started ordering. I was asked for ID at the door; I presented an official digital ID, then, a couple of minutes later, my passport. Despite that, I was told to leave. I’m well over the legal drinking age, so this felt confusing and unnecessarily hostile. Policies are your right, but clarity and tone matter. Please post clear “physical ID only” signs and train staff to apply rules calmly and consistently. As an international visitor, the experience felt unwelcoming, which is a shame because we were ready to spend the evening here.