Deborah M.
Google
I have never experienced anything remotely as unacceptable as my stay at this hotel. Not once, but TWICE, the sprinkler system went off and continued leaking in our room, soaking our belongings, and disrupting our sleep. You would think an emergency like this would prompt immediate concern or assistance. Instead, we were met with indifference, dismissiveness, and zero accountability.
The front desk staff acted as if this was a minor inconvenience, not a major failure on the hotel’s part. No apology, no urgency, and definitely no sense of responsibility. When we requested compensation—which is a basic expectation given the circumstances—we were ignored and brushed off, as if their own system malfunctioning and flooding a guest’s room was somehow our problem to deal with. We followed up with an email to the hotel manager, but never received a response.
A hotel that cares so little about guest safety and comfort should not be in business. Between the negligence, the lack of professionalism, and the complete refusal to make things right, this was hands down the worst hotel experience I’ve ever had.
Save yourself the trouble and stay literally anywhere else.