The Hotel at The University of Maryland

I just left the hotel after a quick 1-night stay with my 2 kids to attend a Terps basketball game. Even though we live about a half hour away, I thought it would be fun to make a night of it during Winter Break and The Hotel was the perfect choice! It kills me that I forget her name, but the girl at check-in was so friendly and welcoming. I remember she's El Salvadorean and lives in PG County. She wonderfully upgraded our room with a great campus view, top floor, 2 beds, early check-in, and comped our parking just because! That kind of service will keep me coming back. Speaking of which, I think this was my 6th time staying at the hotel. My only gripe in the past was that the beautiful indoor pool was always too chilly, borderline unusable (even my kids thought it was too cold in the past.) However, I am happy to report that they've started heating the pool and it was perfectly comfortable this stay. Of course, I could always use an extra degree or two but it was perfectly nice for my kids and I to splash around for an hour. College Park is certainly not NYC, but it's still an urban town and so you'll definitely hear street noise in the campus-view rooms. If you prefer much quieter, I recommend an even-numbered room facing the outdoor/central courtyard of the hotel. But if a little street noise doesn't bother you, the campus view is totally worth it. Thanks again for a great stay; we can't wait to come back.

In our recent visit, unfortunately, the sales management team at The Hotel UMD failed to do their due diligence in honoring our room arrangements. Despite multiple confirmations, the same mistakes kept happening, and it seemed no one in leadership could get it right. Thankfully, a young woman Tarneq Smith I recollect, stepped in and completely turned things around. Although not a manager, she showed true leadership! Carefully reviewing details, communicating clearly, and fixing what others couldn’t. Her professionalism, upbeat personality, and commitment to getting it right restored our confidence and saved the experience. Tarneq has the potential to be the best Sales Manager this hotel could ever have. She brings the kind of energy, accountability, and excellence that attracts business and keeps it coming back.

A nice spot. Supper convenient to UMD - walking distance to everything. Rooms were fine other than was given a double after booking a king. Has a few sports to eat in the lobby which made it convenient. It’s a bit secluded so a longer stay might be best had somewhere else if you want to explore by foot. Safe location. Nice staff.

PERFECT stay for our college tour of the U of M campus! Once we parked in the hotel lot, we were able to just walk anywhere we needed to go, saving me from extra lot fees. The hotel is beautiful with nice amenities. Our room showed very little signs of wear and tear, but was spotlessly clean and comfortable. Hallways were quiet and rooms were private (couldn't hear tvs and conversations outside). We visited the coffee/bagel/sandwich shop downstairs several times. We had our own smaller engineering tour scheduled at the school, but the hotel also offers frequent general campus tours of their own! If my kid decides to go to Maryland, I'd happily become a frequent guest here.

We’ve stayed here several times. The rooms are spacious, well appointed and comfortable. Nice touches include Illy espresso machine in the room. We had an excellent dinner at the Grillmarx restaurant in the lobby. Location is very convenient.

We had a large conference a the hotel. I was able to commute there for the day so I did not stay overnight at the hotel.. The hotel staff, the heart of the hotel, were amazing helping attendants; where many had mobility challenges. It is nice to see employees take pride in their roll during the conference. Thank you helping to make our conference even more successful <3

We stay at the Hotel any chance we get when visiting our daughter at UMD. The location is fantastic - we park our car in the garage and can walk everywhere, but if we needed to, in and out is easy. The rooms are always clean and have great options. The restaurants and lobby bar are great. I am always disappointed when we cannot stay at The Hotel and have to stay in one of the other hotels in the area.

We came for tour and friends recommended this hotel. It was beautiful & clean & perfect location! The staff were great. We ate at iron rooster & it was so good & the staff was amazing. The bartender at the lobby bar was great too!! Only wish we stayed more than one night!!

I hate that I had to take a star off, if it wasn't for the front desk worker when we arrived it would have been 5 star. But you got to know who you got working for you. Dude was a short guy working the morning shift, talk about a killjoy to the beginning of our visit. Besides this mishap the trip overall was great. All the restaurants got Slammin food, everybody working at the restaurants were cool as well., definitely made friends with the bartenders in the lobby bar they were awesome. Rooms were nice , the view of the university from our room was great. The housekeeping had A1 service. I definitely recommend this place. Can't let a guy with short man syndrome ruin your trip.

Lovely hotel. Lots of food options easy parking and clean. The rooms were very spacious. I love the black out blinds. Check in and check out was easy as well. Nice large conference rooms with lots of seating in common areas as well. The lobby bar has nice lounge area all around it which I enjoyed to get away.

I recently stayed at this hotel for a staycation. It had plenty of parking, the rooms were cleaned and the staff were very nice. The best part was the spa and the variety of restaurants located inside the hotel making it extremely convenient. Highly recommend!

*Updated Review* My most recent stay this past weekend was great! I had to update my previous review, which was a few years ago! It was a busy weekend with several events happening. Check-in went smoothly! The room was very clean and comfortable! The front desk staff was very helpful. Thank you Jamal! The parking garage is so convenient. There's now an Iron Rooster - I can't wait to try it soon!

I spend a lot of nights a year in a hotel. I have stayed in some really nice ones and some really crappy ones. The hotel at the university of maryland is one of the really good ones. The staff is excellent. Always willing to go out of their way for you. The rooms are clean, up to date and really cool. They have automatic shades. how cool is that?!? We were lucky enough to stay on the executive floor, across from the executive lounge which was clutch for morning coffee and late night snacks. The location is great! Right across the street from the university. We were there for the wrestling big10 tourney and we were able to walk or take the hotel shuttle to the xfinite center. The guy manning the shuttle was very fun and informative -- i wish i could remember his name to pay him proper respect. There are multiple restaurants on site, bar, steak house, breakfast place, coffee shop and pizza place. Some are better than others. There are many other restaurants in the area that require a short walk or uber. Oh yeah Ubers are plentiful around the hotel. .(Go to milk & honey for brunch. Thank me later). A couple negatives 1) construction on the main road. Its not in front if the hotel, but does make the area congested. 2) not associated with major hotel chain / no rewards program. But we had a great time. I hope you have a great stay!

I was here recently for a couple of nights to attend a technical workshop just down the street, only a 10-minute walk away. It is nice to be close, but there are other hotels nearby. However, I think this hotel is a good one. Once I figured out where to enter the parking ramp, I was able to settle in. The hotel has a lot of features, including five restaurants. I have a separate review on Grillmarx. You have these to choose from: (1) Bagels and Grinds for breakfast items. (2) Potomac Pizza for Italian food, including pizza, of course. (3) The Lobby Bar, which offers classic American food. (4) Grillmarx for steak and seafood, (5) Iron Rooster for all-day meals, heavy on the chicken. My hotel room was a standard room but had plenty of room. It has a floor-to-ceiling window for looking outside. The HVAC system did a nice job cooling the room. If you need to stay near the University of Maryland (or actually on campus), this is a great place.

Hotel is fine, but the parking garage will cost you more than your stay. Metropolis is complete scam

Whew! What a stunning hotel. The staff are sharp and eager to assist. Parking was simple and easy to find. I love that they have a few eateries in the hotel and a few adjacent as well. We attended a wedding here and.....it was breathtaking! The reception venue and terrace are elegant and refreshing. Absolute lovely place!

I use that hotel because I HAD to. Rooms OK, although housekeeping is not consistent, staff nice but overall just a basic visit. Oh, and don't count on the shuttle, it is never there. Waiting for it (30 min...) made me late for an important meeting. Don't promise what you can't deliver!

I'm a makeup artist and I was there for a client. The room was beautiful and great views. The price of parking was a bit higher than most.

We'd give this hotel a 3.5 in its current state. Staff overall was nice. They just provided little to no information at check-in. Where to go, how to access the lounge, where to find our conference group. We had to ask twice for parking instructions. The self parking garage was ok ($16/day) but there are stairs before you can even access the elevator. Everything felt like it may have been higher end in a previous life, but it's down-graded over time. The bathroom amenities used to be L'Occitane, now they're generic ("Bee kind" an off-shoot of Gilchrist, made in China). The concierge lounge used to have brands like Ms. Vicki's, now it's Doritos. The room had a small coffee/tea setup, but was missing basic amenities like a dry cleaning/laundry bag. The TV and remote were not very intuitive and we couldn't get it to work. There were certain aspects of a 4 or 5 star hotel remaining, like a bathroom scale and clothing steamer. Panels control of all the room/bathroom lights. The coffee setup is still Illy, and quite good. This was on one of the "executive level" floors. Our room was not cleaned particularly well. It was passable. The entire hallway smelled like an Outback steakhouse for about a day and a half. Lot of middle school and high school kids from school sports teams crowding and acting up one night. It was difficult to find someone able to take a call at the desk - the line would just ring. Overall fine. Not luxury or super special though.

Amazing Clean Beautiful design Comfortable The price and parking garage was nice The location on campus made life easier We definitely want to stay again very soon(Military Family)

It's a clean and solid hotel with easy parking, clean rooms, but some of their room maintenance is a little shoddy. We stayed there for a day and the experience was very straightforward. We parked easily, walked into the hotel, went to the front desk and checked in without issue, and got to our room. Some of the walls are a little thin but the room was comfortable, spacious, clean, and very well-appointed. The one area I'd nitpick is that one of the blinds didn't work and it looked like it had been slashed and/or poked. Seems like the kind of the thing that should have been previously picked up and replaced. The indoor pool was pretty cold (yikes!) but it was large, with ample (if small) towels, and very well-lit. It seemed like a nice area to lounge. But I have no problems recommending this hotel for a stay.

The hotel is a very good hotel near a university, and seems to be generally well maintained in most areas. There are at least 4-5 places to get food / beverage on the first floor in close proximity to a clean, spacious and modern lobby. I ESPECIALLY like the bagel shop where they make their own NY style bagels. The salt bagel, a rare find, was terrific. Shower had a great temperature. The weakness was on the technology front - specifically the TV, and advanced lighting controls. The TV cable reception was weak, and when engineering came, they said "we don't get all the channels listed", which wasn't true, because after I fiddled with the cords in the back, I could access all (weather station included, which was critical to me). The bed side touch screen was ok when it worked, but the one on my side appeared to be missing from its mounting position-leaving a hole where it should have been. If the technology details are improved, it would be a 5-star review!

This review centers on the front desk staff working on Saturday, July 29. It is a very long review. We met a group of friends in the lobby for an informal gathering. We were not affiliated with the conference at the hotel nor did we eat in the restaurant. So no one to validate our parking. We went to pay for our parking using what turns out to be one of four machines spread across two floors. We knew we owed $14.00. The first machine simply spit out our ticket repeatedly. The second machine, next to the first one, read our ticket and said it could not be processed. We tried multiple times with the same result. We tried assistant buttons on both machines. Nothing. We tried lost ticket button to discover we could opt to pay $24.00, $10.00 more than we owed. We then went to the front desk and explained our situation. That's when we were asked if we were part of the conference or ate at the restaurant. We said no. Front desk staff were flummoxed. We were never told there were machines on another floor. I asked how they handle this situation if people are just visiting? Said there were a number people in our group in the same situation. The young man didn't hear or simply ignored what I said. I'm not sure which. Ultimately, he put a sticker on our ticket that, if it worked, would charge us $10.00. At no time did we ask for a discount. We returned to same machine on same floor that spit out our ticket previously. We got the same result. This time we looked for signs and discovered we could go to another floor. We did. Two more machines. One looked broken so we were down to one. It worked!!! So all machines but one were broken. Ugh. We returned to the lobby to find one in our party with same issue. The young man at the desk was refusing to help. Saying what he did for us was a one time thing. Ignoring what I had said about this impacting more people. He strongly implied that we were trying to cheat the system. Unprofessional. Ultimately he did same and all was resolved. Two takeaways. The issue with the garage payment machines reflect badly on the hotel. Get the issue fixed asap. The inability of front desk staff to professionally handle this situation must be addressed as well. Thank you.

Room was clean, well-maintained, and in a safe neighborhood. It's a solid 15 min. walk to the Metro and about 20-30 min. Metro ride to the Monuments, Smithsonian, and Arlington. It's a loud hotel especially on the weekends most likely due to the location to the University of Maryland. No laundry facilities. No hot tub. Front desk staff were fine, just not very knowledgeable.

I recently stayed at the hotel of UMD as I was a bridesmaid in a friends wedding. I booked my room for two nights, great rate, no issues. This hotel is massive and BEAUTIFUL. Kudos to whoever did the decor and architecture. My room was pristine, loved the shower and adjustable height shower head. All good things, all good things. My issue didn't come until the night before the wedding. I noticed there were A LOT of teenage athletes on my floor. Strange but no biggie. I get to my room around 12AM after some pre wedding activities. There's a party happening right next door. I think nothing of it, maybe they'll quiet down around 1 or 130. WRONG. 3AM I called security twice. Of course, the athletes never opened their door, just got louder. 3:30AM... I have to be up by 5:30 to get my hair & make up done for the wedding. I have not slept. I call the front desk to get me a new room. The lady started to suggest a floor right above mine. I ask if there's athletes on that floor to which she says yes. I said MA'AM, does that make sense?! She's like oh you're right let me check other floors. I had to quickly scramble to repack my suit case and a security guard came to escort me to my room. He's like I'm sorry they wouldn't open the door and I technically can't bust into their room. If it were a paying customer having a party at 3AM disturbing other guests, I'm sure the police would have been called. I'm also sure that college park has some type of contract with the hotel and student athletes are never reprimanded. If the hotel is going to continue to host them, they shouldn't place them on the same floor as regular guests. The room I was transferred to wasn't equivalent to the room I paid for so I had the manager on staff comp a night. I started with a deluxe king room and ended up in a standard king room. My friend, the bride, stayed in the presidential suite which was GRAND. Only thing she complained of was dead buggies left on the floor and it was a little dusty. The front desk said they typically don't rent out that room so it hasn't been kept up with for a while. If you know you have a guest checking into that room, why not have it freshly cleaned?! I would have easily rated the hotel the five stars if it wasn't for that experience.

I came in town on a business trip and was surprised with the gift of having a facial done by Mrs. Cordelia Wright. Not only did she make me feel like a new woman, she give me tips on things to keep my face vibrant until the next time we meet. I will be back in town JUST to see her. Pleasantly Pleased!!

This place is AMAZING when it comes to facilities. They really are top-notch. The gym is state of the art, the pool is HUGE, THE BATHROOM .... OMG....... They have major staffing issues. I requested daily housekeeping as we were eating dinner in our room nightly, and we don't reuse towels even at home. The first two days, it took multiple calls to get our room serviced. We were promised by Leo at reservation time, there was an AM shuttle, and they tried to tell me twice that the person called in. I don't care. There were 2 people not doing anything at the front desk. Our power in our room kept randomly going out at night, and we could never get our room under 71. The last 3 nights, though, were heavenly. Perfect service. It was great to come home to. No joke, the best bathroom amenities I have EVER experienced. All in all, I would stay again.

This hotel is clean and reasonably priced. The double queen bed was big enough for our family of 4 to stay a couple of nights while touring the University and nearby DC. The tech for the lighting and drapery was a touch tricky, but we figured it out. The beds were comfortable, the room was dark and quiet. I liked that the elevators required a room key to get upstairs. The mechanism was a little temperamental, but definitely made me feel safer. Nice fitness room and pool area. Attached garage. Easy in, easy out. Plenty of dining options for breakfast lunch and dinner. Found the front desk staff to be polite and helpful. Housekeeping the same. Clean, comfortable, reasonably priced accommodations, convenient to the university, DC and Baltimore. I imagine this becomes a more difficult and expensive booking during prime events--homecoming, parent events, graduation, big games, etc.

Wife and I were visiting friends in University Park and wanted to stay somewhere close to a Metro Station. This is by far one of the most modern hotels I have stayed in, lots of tech for lighting, shading and even to select service or set to privacy. Bed was comfy, furniture tied in nicely with the room and the shower was huge (I'm a big guy so I like my space). The parking garage was convenient (wish you could enter from the garage, yet I understand safety reasons), there are restaurants/bar in the lobby and the university is right across the street so you feel the energy of the college vibes for sure. Was very surprised how reasonably priced it was as well. Great place to stay if you have the opportunity.

The hotel is decent in appearance but the service was garbage. I came from out of town for my friend ebony birthday and didn't receive the spa experience that we were promised. My spa was canceled last minute and ebony didn't get her massage. The staff was added rude and disgusting. The room that she ordered which she thought that she was getting a suite that they didn't even have was so small, no closet, no microwave and let's not start with the sorry breakfast which wasn't nothing but fruit and coffee. The rooms are way over priced and they didn't even bring extra towels or come clean the room while we were out. This was a nightmare of a stay. I don't recommend that nobody stay here. Even the restaurants foods were nasty. I don't know what kind of cooks they have but they can't cook. Food was horrible

Yes, the hotel is beautiful but the service sucks. It's like a movie set that gives the illusion of a great hotel but lacks any inner depth. I booked directly thinking I was purchasing a room with an extended space for an additional queen bed. When I got into the room it was a small space with two queen beds. The executive floor stuff is an illusion. The lounge serves snacks in the morning and not a real breakfast. The spa canceled my friend's appointment one day before arrival. My Masseuse never showed. I am the birthday girl and my weekend was absolutely ruined. I do not recommend this hotel to anyone looking for an all in one experience. The hotel management team was rude and dismissive. They just did not care!!!

Been coming here for years. Best thing is the location. Rooms are ok - 3 star not more. Restaurants in the hotel are pretty good generally. Now the bad part, I Couldn't get my room serviced for the life of me. Stayed for 4 nights and got room serviced once. Called, texted, bitched and moaned but that was it. They own the local UMD market and they know it. Could be so much better.

Amazing service great rooms everything you need and more!!! Felt so luxurious!!! Thank you to the front desk lady Becky for helping us!!! Will 10000% stay here again very clean!!!!

BEAUTIFUL and SUPER CLEAN. Great introduction to parents waiting to leave a couple of thousand dead presidents behind with their children! Rooms were very spacious and beautifully decorated. For a hotel that sees so much traffic, I must say very well maintained and clean!

It almost sound like a joke to name a hotel, "The Hotel". Yet for us, this hotel was " The Hotel" in every way. This was an almost five stars hotel experience for a three star hotel price! Just look at the pictures and see the opulent lobby and public spaces: Grand chandeliers, modern art work, comfortable sofas. The rooms are the same way, with sleek, modern furnishings. We had a corner room with three windows facing the University of Maryland. Everything in the rooms are automized from the lights to the window treatments. If you have access to the concierge room, a continental breakfast is available. We found the bagel place downstairs to be a better option, even though you had to pay for it. The gym is big for a hotel. If you want to splurge, there is a Red Door Soa. There is a charge for parking whether you park in the garage or valet. There is a shuttle available to take you around the university and immediate area. I recommend leaving your car at the hotel and taking the shuttle if going close by. The entire staff was super friendly during our visit. We look forward to returning to this wonderful hotel!

We needed a night away after a few busy weeks and decided to stay here for a quick staycation. And, this location allows dogs! So, we packed up our canine and headed over. There was a little hiccup with our check-in and our room needed to be cleaned but after that things were pretty smooth. The rooms are somewhat small, especially with our dog. But, the floor to ceiling windows kind of made it feel more spacious? Kind of. The bed was comfortable and bathrooms were very clean. When we got to our room, I realized we didn't get a doggie welcome package so we called down to have that brought to us. Our floor was pretty quiet and we didn't hear much noise. The location is okay. This really depends on what you reserve a room here for. If you want a quiet and low key stay, this is probably not it. This hotel is located directly across from UMD campus and there are lots of restaurants and people in the surrounding area so lots of traffic. If you're doing something related to the university, it's a great location. Or if you just want to get away quickly but nearby, it works. And....food delivery comes quickly bc you're right in the area of the restaurants. Overall, pretty good experience and nice hotel.

One of my favorites. The location is walkable with so many conveniences nearby. The rooms are spacious, clean and chicly decorated. The indoor pool is one of my favorite and most desirable amenities. Add to that, the place has a spa! One could check in and not leave the building until check out and have a whole, entire, fulfilling and enjoyable vacation.

Stayed here for 4 nights for national history day and ultimately did not enjoy our stay. The hotel is beautiful, with lovely decor, and large swanky bathrooms, digital lights and shutters, big adjustable TV and mini fridge. The restaurants below were fantastic with great staff and eclectic menus. However, at the last much cheaper hotel we stayed at, housecleaning came everyday to check bathroom amenities, clean beds and refill things like water. We never saw housecleaning at all. They have an excellent heated pool that was ice cold. I called the front desk and after a day the problem was resolved but it still seemed off. The next day every room gets a memo saying the pool is closed. Also, they have a sun deck that stays locked and they refuse to open because people had "put cigarettes out there." Then they have a beautiful grand piano that stays locked shut because "people kept playing it." I offered to play it well but I was told it was simply a decoration. The shuttle was also unreliable for pick ups and drop offs. It didn't come at all one day and we had to walk from the train station. Another day we found out it was suddenly being serviced, that we should get an Uber. This hotel has a lot of bark with no bite.

The hotel is absolutely beautiful and the rooms are very spacious. For the price though we would have expected both an iron and a microwave to be in our room. My husband also was not happy with the lighting system in the room. The lights will flicker on and off for hours and sometimes we just turned off when we were trying to turn them on and. We also had an issue getting in-and-out of the parking garage with our room keys. However, overall it was a great day and I would stay again.

I had a pleasant experience here but not quite five stars. Conveniently located right across from campus, Hotel UMD stands out from the other hotel/motel options in College Park. It brands itself as a luxury hotel and lives up to the name. The design of the hotel is sleek and modern. They host a fair number of events at the hotel, and they have adequate signage to direct guests to their proper meeting locations for ease. However, they could have more direct signage to identify the check-in desk. The +'s: When I checked in, as noted by other Yelpers, they stepped out from behind the desk to hand me my keycard and direct me to the elevators. They seemed to do this for every guest, which gives it a more hospitable and personable touch. Don't lose your keycard! You need it to select your elevator floor and to get into the room. Lights and blinds are all controlled with digital controls on the wall, so you get to play around with it for the different settings. There's even a "mood lighting" setting. I was in the "standard" room which featured a king-size bed, couch, love seat, and desk. There's a big-screen tv mounted to the wall, and it can be pulled out and angled to face the bed (which is every couch potato's dream... I was very excited about this). It's mostly standard cable channels and there are some HBO channels as well. The bathroom is stocked with L'occitane toiletries... so fancy! They also have a hairdryer and steamer in the lower shelves. The website advertised Turkish robes, and I had one hanging in my closest, daring me to try it on... so I gave it a whirl. I'm petite, so it looked like I was swimming in it, but it was fun to try on. There's complimentary bottled water and Illy coffee and tea (though I don't drink either) in the room. It wasn't restocked every single day, but two out of three ain't bad. The room also has lots of charging port outlets for your electronics, to include a Bluetooth speaker alarm clock. (Pro tip: the clock has a super bright light default which can be adjusted by hitting the "dimmer/snooze" button. You'll know what I'm talking about when it's lights out! Good thing everyone knows how to operate the snooze button!) They have a complimentary shuttle that will take you within a certain radius of the hotel, to include campus and the metro. Rides must be scheduled with the front desk. I was able to call and be on a shuttle within 15 minutes. They have a small indoor pool and complimentary towels available poolside. There's also a gym with state-of-the-art equipment. I was here for a multi-day event, so I got to eat the hotel breakfast and dinner spreads. The food was delicious and plentiful. I felt like I was on a cruise because the food was elegant and I had dessert at every meal. And shoutout to the bartender, James, who made me a fun cocktail on Night 1 - I told him I liked sweet drinks, and he hooked me up with the "James Special." The -'s (aka reasons why it's not five-stars): The room across from me ordered room service for dinner. When I arrived to my room (around 8pm), the dirty plate (with leftovers) was placed out in the hallway. The next morning (around 6:30am), the plate and food were still there. The hotel could benefit from periodic checks so that food isn't sitting out all night. The view. I had a decent view. I could mostly see the pool and gym, but also got a clear view of the parking garage. The parking garage had cars parked on the same level as my room, which made it awkward to have the blinds open when I wanted some natural light. I found random hairs in my room and an unclean towel. Before I got to make myself at home, there were stray hairs found on my toilet and clamped to a hanger. The difference is in the details; their cleaning should be more thorough. The first towel that I grabbed had a noticeable, unappealing, orange clunky stain on it. No way was I going to use it on my clean self... gross. Fortunately they had a plethora of towel selections already in the room and the next one I grabbed was clean. What I really wanted to do was check out the rooftop view, but that is limited to top-level guests in the executive suites. I wish it was open to all guests. But all in all, this was a fun stay. The rooms are really nice; in fact, I contemplated living here instead of going back to my crummy apartment for a brief second (because who needs a kitchen anyways when you can just eat out and Yelp about it later)... but then reality hit, I did the math, and sadly, I cannot afford to live here for the rest of my life. But it crossed my mind, and it was fun while it lasted.

At checkin we were told the pool is not operational since last week. Our children were excited to swim. We could have booked another hotel with an indoor pool because that's the tradition we have with our kids we go to the indoor pool and have pizza. They love it. We are not happy at all considering this pool closure was not indicated on the website, not communicated prior to arrival, and we were only provided with a copy of a memo indicating closure upon arrival. Also not communicated was the additional charge for parking. You are charged 50 dollars additional per day of stay and your parking fee is deducted from that. Any other hotel parking is free. At the very least it could be included in the initial advertised cost. I am not happy with these accommodations and I don't think you will be either. Don't be fooled by the reasonable price. Stay elsewhere.

So I've stayed here numerous times and lovely hotel but over and over again always disappointed regarding service and employee energy. I've stayed here about 15 times the last few years. A total customer serviced based organization would welcome repeat visitors. Another example of missing customer service is when I walked over to lobby bar area with a big smile at 2:00 and asked for a coke, the employee spoke harshly to me saying she is not open until 2:00. I started to walk away then looked at my watch noticing it was 2:00 and asked for clarification. She said she just got there and had to set up. Completely fine but why yell at me that she is not open. It's super minor however it seems the staff is not trained to be customer focused. My experience at the Cambria way better the 3 times I stayed there. My daughter graduates next year so won't be coming back - just letting perspective guests know.

The Hotel at the University Maryland... what a pleasant surprise. Who knew you could find such a nice hotel on a college campus. The staff here are very friendly, attentive and professional, the lobby is outstanding with in-house restaurant and full bar, after a long drive it was refreshing to arrive at my hotel and pour my tied bones unto a nice, fresh smelling, clean bed that is actually comfortable, I'm looking forward to exploring the rest of the hotel in the morning also take more pictures.

"The Hotel" is about a year old and I was quite impressed by it. Kind of on the "swankish" side if that's even a word. Here's the list of good things about this hotel: First, and foremost, they provide "Shampooing Shampoo" (see pic). Most places I stay at only have standard shampoo, but yes, this place has "Shampooing Shampoo." Can you say W00T W00T? Very clean and up to date rooms and lobby. Hospitality and customer service were all five stars. Catering service for event meals is superb and outta this world! Large parking garage, plenty of restaurant choices within the hotel. They even have their very own salon and spa. The fitness room is HUGE - check out my pix. Free Wi-Fi, in room coffee maker and hot tea, and a mini fridge in each room. Swank lobby area to hang out in. Indoor pool. Convenience store located in the lobby. Huge LCD TV screen on a wall mount with full articulation so you can adjust it to any angle to view, depending on where you are in the room. *Free* shuttle service to anywhere within a 3-mile radius. Less than a mile away from the College Park - University of Maryland Metro Station. The Met will get you almost anywhere in MD or D.C. that you need to go. It's literally on the UMD.edu campus, so there are plenty of other restaurants and nightlife activities within walking distance. Potomac Pizza downstairs will deliver to your room for free! Large business center with the latest technology. =================== OK, now here's the list of my "first world problems" that made them lose a star. I would still stay here again in a heartbeat though. :) When they built this hotel, they attempted a very hi-tech experience for each room, but it's not well executed. All the light switches are electronic with LCD's listing which button controls what. It took a while to figure out, but I finally did. The biggest problem with these switches is the ones located by the bed. The light up display turns off after inactivity, so if you need to turn on a light in the middle of the night you are screwed. The control panels at the door entry and in the bathroom stay lit up all the time, so yeah, they got that goin' for 'em. Even the sheer blinds and the blackout curtains are automated. It was really weird to operate them, and the blackout curtains didn't always function. They don't have irons or ironing boards. I panicked when I arrived at night and couldn't find an iron to iron my clothes for the next morning. I finally found a hand-held steamer in one of the bathroom vanity drawers though. I read the instructions, and even put on the heavy-duty safety oven mitt they provide (safety first kids). When I checked on the steamer to see if had heated up yet, I saw that most of the water leaked out of it. AACCKKK! Panic ensued again. I hit the button on the phone labeled "Front Desk" and it called Potomac Pizza - AACCKKK! So, I hit the operator button, explained the problem, and they told me to come on down to the front desk and get a replacement. When I arrived at the front desk, they were baffled and said they were surprised someone told me that. They asked if I would like an iron instead, and I said YES, PLEASE! Gimme simple, old fashioned technology please! I don't know how to use a steamer for cryin' out loud! It was delivered to my room within 10 minutes. All the restaurants close at 11pm during the week, except for Potomac Pizza. In summary, I would mos' def' stay at this place again - it was T-H-A-T good. The problems I listed above are trivial, but I just felt like sharing the interesting problems that only seem to happen to me. If these are the worst of my problems, then I think I have a lot goin' for me.

This hotel has mediocre service beginning with the most basic things----like sending an email to confirm your reservation. The cleaning crew claims to clean and vacuum but they do not because I've found the same things on the floor from the previous guests. The lights in multiple rooms seem to have a mind of their own and flicker on and off at random times. And the rooms always seem to have a stuffy smell from the first day---they should invest in air sprays . The common spaces are very nice, well-designed, spacious and are large enough for social distancing. The gym and spa are also lovely. Those are the saving graces.

We stayed here this past July / August for my son to attend a program at UMD and a first ever family trip to the DC area. The hotel itself is a very nice facility, especially in the College Park area which has older neighborhoods and university buildings. All the amenities were great but pricey. We stayed in a concierge level room that had access to the special concierge area. The concierge level was advertised as a seemingly special experience but it is actually just a very small lounge area with cold cereal for breakfast and sodas and waters. It is not happy hour or even close to a warm breakfast. The restaurants are great but very crowded, especially the bagel place connected to the lobby. We enjoyed the Grillmarx steak and seafood restaurant in the hotel lobby. All the dishes and dessert were excellent and reasonably priced. Actually very impressive for a hotel restaurant. Service staff was friendly and fast. The bar staff was fun, but the drinks are very pricey. The hotel room was pretty standard, just newly decorated. If we ever go back to the area we would consider staying there but we would probably stay closer to DC in an area with more shopping and dining options. This hotel is pretty remote as far as that goes and it's at least 45 minutes in traffic to DC or Reagan National. Lastly, housekeeping staff did a great job especially since we ate in our room and had 2 kids in tow.

I don't often give 5 stars to a hotel, but the Hotel at UMD deserves it. The rooms are so nice that we all thought we had suites when we didn't. They are large, luxurious and elegantly appointed. Everything is modern and convenient - there's an "all off" button for the lights which turns off all the lights in the room, the curtains are automatic with several settings, etc. I definitely felt like I was staying at a much pricier hotel. But even on top of all that, the staff is amazing. They were so friendly when I contacted them in advance to change my room type and ask for early check in, and even friendlier at check-in and had no problem letting me check in very early at around 8 am. This was really important because I had just come off a red eye and was in town one night for a wedding, and it enable me to get a nap in before the ceremony. Parking is easy, in an adjacent lot with access to the lot off each level of the hotel. They give you a card that allows in/out access during your stay. Loved everything about my stay here, and just wish it was longer!

The hotel gives a "wow" factor upon entering, however that was the end of the "wow" for us. The first greeting was super friendly (in hindsight I think it was our pretty daughter because when we returned - sans daughter - the same person had a distant stink face and acted like we were unworthy of his attention). So many things to complain about (I am not a fancy nor hard to please person): 1). Our view was a massive air conditioning unit - we were not informed, nor asked, if having a shit view was okay so we kept the blinds closed the whole time. 2). No iron, just a poorly made "steamer" which drizzled out scalding water all over my hands while I tried to get impossible wrinkles out of my clothes. 3). The coffee maker made an ear shattering unidentifiable sound which almost caused me to hit the floor thinking we were being bombed. And after all that stress, the coffee was undrinkable. 4). Since daily room cleaning is no longer a thing (which is fine) - a garbage can larger than a postage stamp would be helpful. 5). If there are three people staying in the room, an extra bath towel or two would have been nice. I had to dry off with a hand towel when I realized late in the game that there were none left (don't picture this). 6). We were so excited to use the pool, yet it was closed due to "Unforeseen Circumstances". We chose this hotel for the pool. 7). We went to the business center to print out something that we needed unexpectedly. It was utterly confusing and then the printer didn't work anyway. 8). When we asked for an upgrade (due to the view), Mr. Stink Face acted like he had never seen us before and was very rude. Two nights = 500.00 not worth it. One good thing: 1). The restaurant was great, staff was so nice and food was delicious!

Best hotel I've ever stayed at at $250 a night. Really impressed w the rooms. Restrooms. Illy coffee maker and espresso in rooms. Recently remodeled and really comfy beds. Much better than Marriott which is also a fine hotel down the street.

If you are looking for a hotel to stay at when visiting the area...look no further. This is the place for you! They only have been opened since September but they made sure to get every detail right. When I arrived I was greeted by the valet. You can park yourself in the garage and it's super convenient because it's connected to a separate set of elevators that take you directly to the lobby floor. The check in process was a breeze. They made sure to ask I I had any special request and set me up really quickly. I'm not going to lie...when I walked in the room I was blown away. It's so sleek and modern. And guys they have buttons for everything! I'm one of those people that has to touch every button - it's a thing. But everything is controlled by the touch screen. Want to turn on the lights from the bed? There's a button for that. Want to blackout the curtains? There's a button for that. Want to let the staff know you don't want to be disturbed? You guessed it, there's a button for that. You will not regret your stay here. If I'm in the area again, this will definitely be my first choice. And the price is just right too!

I booked this hotel based on location. It was the closest available I could get on short notice since my reservation for another hotel was cancelled only 4 days prior to my check-in date. I wasn't expecting much since I didn't have time to research reviews, but I was pleasantly surprised upon arrival! The lobby looks so grand! I even asked the receptionist if I was at the correct hotel. ;-p Once I was checked in, the receptionist walked all the way around the counter to hand me my key card and to point me toward the elevators. He didn't need to do that, but it's a nice personal touch. High tech additions starting from the elevator - you need to use your key card in order to enter the floor number. Each room has a doorbell with a small digital screen which changes from blue to red when you hit the PRIVACY button under the lighting controls. You can adjust the lighting with a touch of a button from your bed as well as near the doors. The shades to the windows are also opened/closed with buttons. You get lots of natural light in the room with wide floor-to-ceiling windows. Chocolates and bottled water pre-chilled over a bucket of ice were a luxe touch. Even the box the chocolates came in (as well as the book of amenities) look expensive! And wow! L'Occitane toiletries? BONUS! Overall look of the lobby and rooms is a warm modern/contemporary style, very upscale yet comfortable and cozy, so don't let the outside of the building fool you! Variety of dining options are available in the hotel as well as immediately outside (still part of the same building) from casual to fancy. Super convenient! I had to come back in town a week later so I was extremely happy to return to this hotel for another night. Again, I had a previous reservation at another place but cancelled that immediately after my first pleasant stay here. I almost forgot to add that they will shuttle you free to any location within 3 miles of the hotel. I've stayed at 5 Star hotels on many occasions and in several different countries...As far as the service and accommodations, I consider The Hotel at the University of Maryland to be right up there along with them! I would return in a heartbeat if we ever had to come to Baltimore again.

We have stayed here many times and love it! Michael with the shuttle service goes out of his way to accommodate.

Amazing stay at the Hotel. The hotel is relatively new and has all electronic controls for most items from lighting to the drapes. The rooms are spacious and super clean. The elevators require a card key to gain access to the rooms. The only place to stay if visiting UMD.

Stayed here for a weekend of fun with my family and it was a great experience! The hotel is very upscale and staff is professional and friendly. My partner loved the area as did I do we would definitely back when visiting DMV! Rooms were modern and up to date, clean and very comfortable. Deluxe room came with Ana awesome view of the UMD campus, fridge and a little coffee/tea maker with coffee pods and tea bags but no sugar or honey unfortunately that was the down part not sure if you can request it I never asked but maybe next time! They have valet parking but I went with the cheaper self park option which is $16 a day in he garage attached to the hotel, always found a parking spot which was great. Metro is about 7 minute drive and they also have a parking garage on Saturday's it's only $2! Great price. There a lot of restaurants, take out and stores by this hotel since it's a part of the campus which is really convenient for visitors. We will definitely be back next time we come to visit!

Excellent location if doing anything on UMD, and the rooms have a nice new look. Behind the facade the hotel is poorly run with terrible service. The front desk staff are polite in a way that expresses contempt through the grit of their teeth. I needed a late check out for my work trip. I asked about the possibility but told I needed to call the front desk the morning of my departure. On the morning of my departure I called and was told approval needed to come from the morning manager. I again called at 7am when I was told the manager would be in, only to learn that person was running late. No exceptions could be made to account for the manager's tardiness and my need to get to my work meeting. Bottom line, don't expect helpful service. Beautiful hotel run by college students.

This place was wonderful- we had a large tea event for my church, and the previous venue fell through. While I don't know specifics, I know The Hotel at UMD accommodated us at the last minute (less than a week's notice) with a wonderful setup. Christmas-themed decorations, centerpieces, and a delicious meal. The space was the perfect size for our -180 attendees. Much better than our previous location. The ladies raves about it and we will definitely be back!

The location is great and the facilities look nice, but they seem to have some kind of staffing issues which make service very limited.