The Hotel Chalet

We loved staying at The Hotel Chalet in one of their train car rooms. My husband and I stayed for three nights mid-week and had a great experience. The room was clean and well-styled. The pool area and attached restaurant were beautiful. The hotel itself is in the best location - walking distance to many good restaurants and right across the street from the free shuttle. I've already recommended it to several friends and would gladly stay there again. Highly recommend.

Wow! We absolutely LOVED our stay at the Hotel Chalet! We stayed at the hotel back in 2021 when it was under previous ownership. Since the Hotel Chalet took over and underwent a multi-million dollar renovation, our stay was well beyond our expectations! We stayed in Room 32 inside a train car and loved it! It was so luxurious! The bathrooms were spacious and the bed was very comfortable. When we arrived at the hotel and checked in, we were greeted by Dian, Hotel Chalet's concierge. She immediately made us feel welcome and at home! We joined her at the coffee bar for a glass of champagne and conversation! She also gave us a tour of the property since we expressed so much interest in the renovation and had stayed there before. This hotel is connected to the Chattanooga Choo Choo station, making it truly a resort in a city!!! They have their own restaurant, a pool bar in a caboose, and a beautiful outdoor pool! At the station, there's several bars and restaurants you can walk to so if you didn't want to- you wouldn't need to leave! It's also super close to Rock City and Ruby Falls. We can't imagine staying anywhere else!

We booked a one night stay here as a quick stop on a longer road trip and now I wish we would’ve stayed longer. This hotel has the most unique and cool vibe! It feels like stepping back in time in the best way. It’s immaculately decorated and very clean. The staff was friendly and accommodating. The rooms were absolutely beautiful with lots of thoughtful and stylish touches. Pool was so nice as well watched the sunset and listened to live music. I wish we had a smaller part to have stayed in the train car rooms available but sadly we wouldn’t fit. There were lots of walkable restaurants and they had a nice coffee bar in the morning where we got some quick breakfast before heading out for the rest of our road trip. All in all 10/10 recommend.

We stayed at this adorable hotel on Wednesday night and absolutely loved it! It's so cute and comfy and has loads of character. I loved the vintage vibe. The area that it's located in is really nice and super walkable, with lots of businesses and places to eat close by. The price was also more than reasonable. I will absolutely be back!

Just got back from the best experience at Hotel Chalet in Chattanooga. We were incredible excited to go - and it just got better as Dian opened the door for us welcoming us into the space and each time we ventured into the entry area. The rooms were very comfortable (I recommend the patio space included as we used it each morning and evening) and very clean and I can't not include how incredible that water pressure was! I'll definitely be staying again in the future. The charm, the historic feel, just drew me right in. And Staff like Dian really made the place feel extra luxurious .

We had a fantastic weekend stay here! This hotel offers such a unique and memorable experience—you can choose between a traditional room or a renovated sleeper car, which adds a fun twist to your stay. The ambience throughout the property is charming, with a cool vintage vibe, especially in the 1920s-style lobby where they serve coffee in the mornings. The pool was perfect for the 90-degree heat, and we loved relaxing with drinks and snacks where you can order in one of the cabooses by the pool area. There’s also an on-site restaurant serving lunch, dinner, and cocktails, which was super convenient. The fitness center was well-equipped, and the location is ideal—just steps away from a variety of great restaurants. If you’re looking for a one-of-a-kind stay with character, comfort, and a touch of vintage flair, this is the place. Prices were reasonable during our visit, though they may vary by season.

We love the whole vibe of the hotel. Old school feel with modern amenities. The pool is fantastic at night and being so close to the local life, there is a great background music and night life which swimming. Our kids loved the train cars and we even got to have a date night at Elsie's Daughter. The kids were able to watch from the room which was fun for them and us. Hard to get train car sometimes so book early.

We stayed in one of the train cars & it was such a cute experience. The decor is great. Elsie’s restaurant & the lobby coffee bar were both great. We enjoyed live music by the pool. The hotel is extremely walkable with tons of restaurants & shops nearby. We had a great time & would love to come back.

Nice room, comfortable bedding and nicely placed in the historic district. We ate dinner at the nearby Italian restaurant- 10 minute walking distance, and in the morning walked down to Chattanooga choo choo and ate breakfast at the frothy Monkey (less than 5 minute walking distance walk). Overall highly recommend. We ended up with third party booking and stayed at the hotel. If you want to stay in the train cars - ask for the Sleeper deluxe rooms. Next time we will be trying out the train cars :) Helpful staff. Coffee is free in the room. Water bottles and everything else is charged. Parking is $18. Best of all - check out is at 12pm. So you can easily go and grab late breakfast/brunch and take your time to refresh prior to setting out on your way!

Updating this to 3 stars after Brad waived our patio and parking fee. Brad also accused me of attacking him. To be clear, I didn't meet Brad until this morning. Still not reccomendkng this place to my family and friends. This place is completely overpriced and way too high on their own supply. They did not accommodate for the number of parking spaces needed and the whole place is completely insane. They charge you two dollars for a banana. This place is crazy. Come on girls run...I am dictating this Right now in the parking lot running to stand in a spot trying to get a parking space for our car while my husband is circling. BTW parking is $18/night and they don't have enough spaces but they still charge you They also charge an extra $80 per night for 1/2 of a patio that can barely fit 2 people but you have to share it with your neighboring room. They send messages about "yoga classes" and then tell you are $15pp. They only give 3 towels when you told them you have. 4 people in your room. And it's September but the "monthly agenda" posted is from June. This hotel needs to get down from their high horse and actually create an experience for their guests to enjoy - without nicking and dining them to death. Oh and the in room coffee is bullshit and the watered down bullshit coffee in the lobby is $3 per cup.

Cute.. Cute.. Cute! This place has all the feels! From the moment you pull up the staff was on point! The gold accents in the rooms had me! Do yourself a solid and get the oysters!

Stayed there for opening night last year, October 30th. Bugs and other peoples hair were found in the bed in our train car, We paid for a meal, but the restaurant wasn't open and they didn't compensate us. Reached out to management via phone and email and never got a response.

I really enjoyed our stay at the Hotel Chalet! It's decorated in an art noveau/1920s style, which gives the hotel character. Apparently the hotel was recently renovated last year. The lighting is dim throughout the hotel & the rooms creating a comfortable & intimate atmosphere. We stayed 3 nights in the chalet double queen which was extremely spacious! I loved it! We didn't have a patio, which would have been even nicer (On the 3rd party booking site it made it look like we had a patio). Our beds were incredibly comfortable & the room clean. I love the sitting nook and the table area where you could have your meal, or do work or a place to just chill other than the bed. Although there were only 2 drawers, they were deep & massive. The night stand between the beds were great because there was an open shelf below the top for more space. There's a mini- fridge so you can store drinks, but unfortunately no microwave. Make sure you call the front desk before opening any waters or beverages to clarify if there's a cost. Usually there's a card indicating prices in the room, but if not, never assume. I make this a habit to confirm first. The bottled waters are $7 each, that's big money for a big bottle. Just save your money, they have a water fill station in the lobby tucked away. There's a bench in the room to lay your suitcases if needed & more closet space. Ps. we didn't realize it until the last night but they have nice robes in the closet for use. A steamer, hair dryer & safe is available in the closet. They even provide a large umbrella in the closet for use during your stay. Just be sure to let your roommates know that you have the closet door open if someone is in the bathroom. You don't want to be accidentally knocked out by the bathroom & closet door. The bathroom, is NICE. That shower pressure is EVERYTHING!! Holy wow. Any dirt you have on you will be blasted off. The hot water was fabulous as well! The shower itself is huge. Some people noted that they didn't have a shelf in the shower to place toiletries, but ours had a built in shelf with large bottles of shampoo, conditioner & body wash. The only thing that was bothersome was the shower sliding glass door would slowly slide open. If we put a towel on the top of the glass door it provided enough weight to prevent it from gradually opening. I think this happened because the rubber guard on the shower glass was already partially coming off. The AC is great & worked well, but when it kicks on, it's loud. The hotel location is great! It's walking distance from shops, restaurants & Center Medspa if you want to get a massage. State of Confusion, Main St Meats, Stir, Nic & Norman's and other restaurants are a 3-5 minute walk away. Company Chattanooga, a speakeasy in the Kinley Hotel is just across the street from the free downtown shuttle which is right down the street from the Hotel Chalet. Frothy Monkey, is a nice coffee place that serves meals and is also a 5 minute walk away. Rock City Gardens, The Incline Railway, & Ruby Falls is only a 15 minute DRIVE from the hotel. You cannot walk to Lookout Mtn. Parking is $18 a day, I would check their website or call the hotel to verify the current price. Parking seems limited dependent on the time of day, more so at night & before check out time. Hotel parking is not clearly marked, but a hotel employee was kind enough to come outside to verify that where we parked was part of the hotel's lot. For reference, the immediate perimeter of the hotel is their lot and the across the street along the fence area is their lot. They do have one row in the left lot facing the front of the hotel that is theirs as well (clarify with the front desk). I would have loved to have roamed the hotel grounds, but we didn't have time (that was on me). I think they did a wonderful job with the hotel interior design. We didn't stay in their deluxe sleeper train rooms, but they look cool. I did feel though, that they could have spruced up the outside area of the train cars to the right of the hotel, because it looked a bit dumpy. Maybe add some planters with flowers & paint the outside of the train cars for a more polished look. Overall, a wonderful & enjoyable stay!

Ok, it's a shame for my visit because the things that were issues, can easily be solved. We came with two small children that were excited to use the heated pool. As soon as we got to the poll, a hotel employee came up and said we need to keep the children quiet because there was a wedding next door. The wedding was not dusturbed by two kids playing We order food and left the remnants outside our train door. Never picked up, for all I know, it is still there. I went to the cafe for pastries and croissants. They could not hear them up because their oven has been acting up. I asked for napkins, we don't have any..., If this were a budget hotel, all of this would be expected. The Hotel Chalet is not a budget hotel but seems to act like one.

Such a special, quaint spot! I would have loved to stay longer! Great food (Elsie's Daughter, Stir, Nick & Norman's. Also went to the Meat and Butcher Shop restaurant.) just couldn't get over how cool the space was. LOVED it and the people!

Best hotel I have ever stayed in! It's beautiful, comfortable and let's not even start with the beds, I dream about the beds! Friendly staff, clean and relaxing.

Corey is always Awesome and John is too! Mollee and Lily are just great. Jessica makes sure the Hotel is top notch

I was very excited to bring my two grandchildren to stay in a train car at the Hotel Chalet. I got a call beforehand asking if I would like the trundle bed set up ahead for an extra $25 charge. It was made up when we got there but with no top sheet and a very flimsy cotton blanket. And the bed was rock hard. This was right before Christmas so it was quite chilly. The only heat was in the bathroom and there was no extra heater in the room nor any extra blankets. We all slept together in the main bed to stay warm. When I got my bill the next day, they tried to charge my sister, in a different room, a parking fee even though we had come in one car. There was also a mini bar charge on my bill even though we did not use anything from the mini bar. The room was cute but I would not come here again. Too expensive for the quality of accommodations. I felt like they were trying to rip me off at every turn.

we loved this place! we stayed in the sleeper cars converted to hotel rooms and it was beautiful and so comfortable. also they allowed our two large dogs with no hassle. we did stay and dine and received a $50 credit to dinner at the restaurant Elsie's Daughter and they squeezed us in right at closing without fuss. wonderful food and great setting for a meal. right next to the ChooChoo station converted into shops and restaurants and bars, so nice to walk around at night too.

Beautiful Hotel! Super clean, beautiful rooms. The staff was fantastic and friendly. Love this place

A very 1920s vintage looking Great Gatsby ish style which I LOVE !!!! very clean hotel and sweet staff ! Very welcoming family friendly venue and lots to do within walking distance. free trolley access around town close by --a block away! This is the best spot to be in my opinion ... I felt we were valued as guests and always had awesome interactions with staff. I like my tea every night and am and they would get me some or hot water to make my own. There was a pool we didn't get to use but looked simple and clean there is a back grass area set up with kid toys like parachutes and soccer balls/nets we used at night . the only thing which I always recommend to majority of hotels for people like me with celiac is more gluten free food options is downside .there was none for am cafe at all just crossaints and danish would be nice to get gluten free muffins as other places around get them locally so it shouldn't take much to start getting some in . jatoria went above and beyond and gave my daughter a gift from the store after she heard about her bad experience at our hotel prior that warmed my heart. We stayed two nights instead of the one because they were absolutely amazing ! I will say some of the rooms smell musty they did change my room because I cannot deal with old vintage smells before I brought my luggage in so make sure you say that and if you stay in the 120s rooms by the desk you'll be fine ( I was room 124 ). We will definitely be back ! Extra thanks for staff JaToria destiny and Lily for their continuous professionalism and kindness and letting my daughter dance in the "ballroom" haha .

This hotel is so cute and the redesign was done so well! The Front Office Manager, John, was so helpful with making our reservation, checking us in and seeing us off. We loved it all and would recommend anyone to stay here for a luxe feel vacay!

Hotel is an older hotel that is kept up and has been renewed quite nicely. The rooms are big . We had a king bed with plenty of seating room, nice tv, and wonderful bath. The only thing I didn't like was the in room coffee. It was in bags like tea and not much taste.

There was$18 parking fee which is not mentioned anywhere on Hotels.com. When I got to my room there was a card and a bottle of wine addressed to my colleague. I took the card to the front and told them they put it in the wrong room. When I returned to my room later the complimentary bottle of wine was gone. When I went to the front desk the girl claimed I asked for it to be removed. Which I did not. The mgr then called and told me the same thing. Two people at the hotel have now called me a liar. I don't care about their cheap bottle of wine. I do care about people entering my room without permission and calling me a liar.

We loved our stay! Our room was gorgeous and comfortable. Unfortunately, everything, and I mean everything, extra had a cost. We had 2 complimentary drink tickets for the hotel bar but that was it. The lobby coffee was an extra charge and so was the water bottles in the room. With how much it was per night, I expected more free amenities! Other than that, we loved the ambiance, the friendly staff, comfortable room and king bed, gorgeous hotel bar (Elsie's daughter) and the pool.

I wanted to love this hotel but our stay was anti-climactic to say the least. Just for context, our 3 night stay cost us $1,800. Here's the breakdown: Pros: - It is dog-friendly. - It is close to a lot of "to-do"s since it is downtown. You'll be close to attractions, restaurants, and shops. - The service we received from the staff was clear and communicative. They are also flexible and will work with you. Cons: - There was no microwave available in our room (We stayed in one of the train carriages room). This is a bummer for out-of-towners who often have leftovers from restaurants. - There is no shelving inside the shower. We had to put our stuff on the shower floor. - The pictures of the hotel on the website seems a little too edited. Not to say that the pictures didn't match; it just didn't look the same in real life. There were still a lot of construction going on around the hotel at the time of our stay. - The amenities inside the room were a bit of on the underwhelming side. Again, with the price we paid, we expected more.

This hotel is brand new and in a great location literally walking distance to all the restaurants and bars downtown. Checking in at the front desk was easy and they even gave us our room early. Super attentive rooms are obviously brand new so they were super clean. Beds are incredibly comfy And the shower pressure is incredible. It's like a fire hose lol. Very rare find. Can't say enough again about the location well worth booking this place. The coffee in the room is better than Starbucks lol.

We stayed at the hotel chalet for one night as we stopped in Chattanooga on our way down to Florida. The hotel is truly gorgeous, it has the perfect mix of vintage/modern details. Our room was stunning and gave quite a bit of design inspiration for our own home. The room (non train car, in the main hotel) was spacious, clean and very comfortable (we debated buying the pillows they were so amazing)! For the price we paid it felt very luxurious and exceeded expectations. We brought our small dog with us and she was very comfortable and the staff was so friendly towards her. We also brought her to Elsie's for a night cap-their patio is dog friendly and they brought out some water for her. All around a very pleasant experience, we'll definitely be back and stay for longer this time!

Nothing but love for this hotel. Such a lovely staff and a truly unique experience. Located on the historic Choo Choo campus and right in the middle of downtown which makes for easy access to lots of bars and restaurants. Can't wait to return in the summer when the outdoor pool and courtyard are in full swing.

just finished a stay in train car #16. couldn't have asked for a better stay. Lobby was immaculate upon arrival, the train car was soooo cozy and comfortable. the bed was super comfy, and the tile floors in the bathroom were heated.....yes heated. such a nice surprise. they were still working on some of the grounds, but what was complete looked amazing. there is so much good food and drinks to be had just a few steps away. the entire Choo Choo grounds were nothing short of impressive. I will definitely be back again. have to brag on the staff on the grounds as well, some of the friendliest folks I've had the pleasure of crossing paths with. I highly recommend

One night stay at the Hotel Chalet and never going back. When we awoke in the morning we discovered sewage in our bathroom next to the toilet. The toilet had leaked throughout the night and covered the area of the floor. We immediately contacted the front desk. We were later contacted by the manager and were refused a refund. Expedia was willing to do a refund for us upon the hotel's approval but Jason (manager) agreed to sign the waiver and then spoke with Expedia and denied it. Saying, "because the issue was discovered at check out we would not be refunded. He was extremely rude. We tried to contact a manager before checking out and he wasn't available until til after 12:00. We left the room immediately after complaining because it's unsanitary. The BBB and Hamilton County Health Department have been contacted. We are disgusted. Never bring your children to this type of environment.

VERY disappointed in what was hoped to be a luxury (but ended up only expensive) experience First off, Chattanooga is beautiful - very scenic. This historic, nostalgic hotel site is a great opportunity to sleep in a totally renovated train car. This was certainly a luxury/expensive experience yet we had very few amenities. NO premium channels on tv. The man who came to check our tv said he didn't think they had the proper cable. But he never returned and we had nothing on our tv but basic cable during the entire stay. There was NO coffee in the lobby as promised from 7-11 am on 2 of our 3 mornings. Also, NO tea in the room or in the lobby this morning - only coffee. The bathroom is nice-sized but the space is not very well utilized - very little surface area. The tiny "nightstands" barely even held a phone charger. The electrical plug outlets were 'lose' and we had to maneuver our plug-ins to get them to work. Overall, this was a disappointment, and an expense we wouldn't do again. Corey was terrific as our first contact at the hotel and the staff was friendly but The Hotel Chalet (in our opinion) offered nothing luxurious except the great train car. Date of stay: November 2023

Horrible experience. Arrived 04.02.2024 @ 5:04 pm. As we were getting out the car, Corey met us and greeted us, and asked did we need help with our bags, walked us into the hotel. Checked in, went to room and the toilet was not working called front desk Maintenace came up and 'fixed' the toilet. Later that evening we went out to grab food, when we made it back in and wanted to take showers to wind down for the night we notice hair in the shower, and on the towels in the restroom. We took pictures to show the front desk staff, because it was late we decided to address the concerns the next morning (we did not use any of the towels in the restroom) the next morning we go to the front desk, with pictures of the hair and to also ask them about the "train car room" (which we thought this is the room we booked) we spoke w/Catlyn. Catlyn looked in the system and said that she had a train car room, and she will block it off and hold it for us, and she would call us as soon as it was ready (we never received a call) When we made it back to the hotel for the day housekeeping came and made the beds, but still left the hair in the shower, and on the towels. We called back to front desk, and housekeeping Supervisor Jonae came up. Apologized, and called housekeeping staff to come and reclean the room. Jonae was amazing, super concern, very friendly, and went above to make sure the job was done correctly. Well, the toilet was not "fixed" it was temporarily fixed. We had to call Maintenace again. This time a young guy came up "fixed" it and said the last Maintenace person forgot to turn it back on. Later that evening Chris (Housekeeping Supervisor) stopped by the room, to check on us again, and to apologize for the inconvenience. Chris took us on a tour to see the train car room (that we were promised but never happened) Well guess what we had toilet issues again, this time Jeremy came up and said that he apologizes that he see what the problem is, and he will be right back to get a tool and get the problem solved, he was leaving for the night and if anything else happen front desk will call him, and he can walk them through how to fix the problem. The next morning, we decide we will do an early check out, we asked if we can speak with the General Manager Jessica. A guy sitting at the desk, walked into a room that state "private on the door." came back and said how can I help you. I asked who you are, and what is your name, he paused and said John. When I expressed my concerns to John, he said weel Maintenace said there was no issues with your toilet. (At that point I shared with John some of the personal things that Jermery shared with us, because we had no reason to lie about the toilet acting up. (When other hotel guest was having toilet issues) I am the front desk manager. Jessica (General Manager) is in a meeting. I said OK, we can wait for her. I expressed my concerns with her, we were promised a train car room, we were expecting a call back from Caitlyn, John should have introduced himself to us, and how well the Bellman Corey, and housekeeping staff Jonae, and Chris treated us. I would like to give a huge shout out the Corey, Joane, and Chris. Jessica did comp our stay. This was a horrible experience.