The Hotel Mac & Suites

I would stay here again but, I am highly disappointed in their early check-in policy. We traveled in from out of town to attend a relative’s graduation. I asked if we could check-in 1 hour early to freshen up and change. She confirmed our room was not being occupied the prior night so early check-in was available but, would result in a $50 charge. When I asked, “even for only an hour?” She became defensive and said their check-in time of 3pm is an hour earlier than most hotels nationally. This had no bearing on our situation and her defensiveness just created a bad experience from the onset. Restaurant was terrific as was housekeeping. Lastly, our room was in the carriage house and it would have been nice to know just how close it is to the train tracks and just how many trains run overnight. I was woken up several times per night. With that said, the do provide ear plugs (presumably for that reason) which I did not use. It would have been nice to know this fact at the time our reservation was made. Overall, a good experience…just a couple of improvements would have made it great!

The worst hotel experience of my life. The parking lot is a lie, the gate code they give you does not work. The hotel rooms are not actually at the address they give, they provide the real address on your check in date. The actual address is on a sketchy street riddled with homeless people along train tracks. I arrived alone at night and outside of my room was a man in a ski mask staring at me as I tried to gather my things. Terrified, I went to the restaurant they own in tears trying to figure out what to do. A host at the restaurant got in my car and drove with me to the other building to escort me in. Totally uncomfortable, but very nice of him to help me. There is no front desk or onsite hotel staff and it does not feel safe. It is extremely loud, as trains pass by outside your window all night long. The walls are dirty, there is dust in the vents, the phone and refrigerator do not work. The hotel will charge you a $150 cleaning fee for pets even though they don’t tell you about this until after the fact. They claim to be pet friendly but they wait until you're locked into the reservation to divulge the pet policy buried in the bottom of an email, not mentioned anywhere during the booking process Hilariously, my dog is a service dog who absolutely left no trace and they are illegally trying to charge a cleaning fee for him being there. and now I have to take legal action. An all around nightmare of a place that tries to profit by using the “gotcha” business model. The receptionist finds joy in being an awful human being.

Kimmy and I client meeting in point Richmond and decided to stay overnight. Hotel mac provided a room in carriage section of hotel. Excellent room with full kitchen, cute patio, bath with stand up shower. Ample parking. All of town with walking distance. Highly recommend for you and furry friend.

I can't get enough of this place! The food is always consistently amazing Service is friendly & I love the bartenders : Julio, Robyn (Robin) & Ian. The cocktail menu is 🔥! During certain seasons they even change up the menu for drinks! Love this place! A+++ all around

I want to shout out and recognize the staff at Hotel Mac, more specifically Desiree, Blanca, and the wait staff in the restaurant. This weekend I wanted to propose to my girlfriend and once I disclosed that to them, they went above and beyond the typical courtesy and expectations to ensure that our special occasion would be memorable. I cannot express enough gratitude and appreciation for the staff at Hotel Mac, as well as the ambience of this historic gem. This past weekend was absolutely majestic and we will be back for sure!!!!

Planning an event at the BiancoVerde Restaurant is wonderful to say the least. Blanca, who manages events is one of the most wonderful individuals. We planned an 80th birthday event with 30 people, and it was more than worth the money. The service was fantastic, and so was the food. It would never have been so incredible without Blanca's help. Although we has last minutes changes, she accommodated everything to make this even one that everyone said was fantastic. I highly recommend this place for a special occasion event.

We arrived after a 12 hour flight dead tired only to find we were in an apartment backed onto the major shunting, unloading, marshalling yard for the port city’s freight trains. They began the most horrendous banging, grinding and clanging at 10.30 pm. And went on at regular intervals throughout the night. There was no double glazing or any measures to mitigate the noise. Even my husband who is severely deaf could not slip event without his hearing aids. Needless to say we had very little sleep and proceeded to complain and checkout the next morning, even though we had paid for several days in advance. The manager came to discuss it with us and said if she had been told we didn’t like train noise she could have put us in another room! There is nowhere within 5 miles they could have put us in another room and still sleep through that amount of noise! (The telltale point was that two pairs of sponge earplugs in plastic wrappers were provided by the hotel on the bedside table! )She said as it was booked through Expedia she could not refund our money for the nights we were going to miss, we would have to take it up with Expedia, which we have done since we got home, but Expedia say the hotel has to pay. We seem to have nowhere to go from this impasse.

Touchless hotel was a new experience. Received a call, text, and email just before checkin time that provided codes for the building, room, and parking lot. All worked exceedingly well. Room was quaint with a fireplace and stocked bookshelf with nice leather lounger to read in. Room was very clean, bed was firm, and pillows could be mixed and matched to find desired firmness. Lots of hot water in the AM showers. Short walk to 3rd floor landing for ice machine and microwave. Water in room refrigerator was nice. Good location with food, stores, and coffee close by. Evening were walkable around the 3 block area. But...area may not be everyone's cup of tea.

Came here for to have dinner for my wife's birthday. In the reservation, we asked to be seated in a booth AND that it was her birthday. The hopes that they do a semblance of something to acknowledge it. Well, I will say the inside ambience was nice. It's got mid-century charm and live jazz. Then it goes downhill from there. They DID NOT seat us in a booth, granted they did let us choose what table we could sit at. Whatever, we thought we could look past it. Took forever for our waiter to come to us and my wife ordered a margarita that had cheap tequila and Jamba juice syrup. Uh, for having such a nice bar, this drink severely disappointed with the quality. Also it was freaking expensive! Alright well, we got the burrata, not bad, they baked it to hell it. So now it was thick and chewy inside, thereby turning into a mozzarella stick. I thought burrata was thin and creamy? We shared a beat salad that they drowned in dressing. And then our entrees, which were overpriced by the way. I had the cioppino, which actually wasn't that bad. I had to ask for a claw-breaker tool. Don't know if they forgot, but I'm not about to break open crab legs with my fingers. My wife ordered the Chicken Piccata. Man was that a letdown! It literally looked like the piccata you get at trader joes! And the trader Joe's one tasted better! Then the veggies, straight out of a school cafeteria. And a scoop of thick mash potatoes......with no gravy. Presentation was straight garbage. I feel bad because my wife let out a literal groan of disappointment from the presentation. Did I forget to mention our server NEVER checked on us?! But boy, they sure got staff to check your water level. Ridiculous. Also, they didn't acknowledge my wife's birthday. So yeah, I'm really hoping this was a fluke. Probably not, and probably not coming back here!

To celebrate my recent Birthday, Gayle and I decided to come down the Bay Area for another great Berkeley Rep Play (The Far Country), followed by dinner at Biancoverde, and then upstairs for an overnight stay at the Hotel Mac. CONS - None! +/- - The room doesn't include breakfast, but there was plenty of options within Point Richmond the next morning. - Communication with the Hotel had its quiet moments, but things worked out well in the end. PROS 1. Point Richmond is a cool, pretty, and safe little oasis in the distant shadow of I-580 and Chevron. This is a great area for walks around town, visiting the Richmond Plunge, or going for longer hill and shore hikes. 2. Free secure parking available for Hotel guests across the street. 3. Gorgeous historical building including the restaurant and the upstairs rooms. 4. Our room (HMS Wanderer) was comfortable, nicely appointed, and very enjoyable. It's a room that we will most likely come back to.

If for some unforeseen reason, I needed to stay overnight in Richmond, this would be the hotel I'd try to reserve since Point Richmond is such a charming hamlet relative to the rest of the city. Recently renovated, the hotel has seen me go as far as the bar, but I've been quite pleased by the destination as the bartenders are quite cordial here. My first visit here was over Thanksgiving week when the lobby was barely decked out with boughs of holly. It still seemed like an appropriate time to try the $15 Keoke Coffee with brandy, coffee liqueur, creme de cacao, whipped cream, and cinnamon (photo: https://yelp.to/toseURdFCg). A very Christmassy and caffeinated elixir. In fact, I was so much in the spirit I ordered the $13 Negroni. It was a smoothly potent mix of gin, vermouth, Campari, and orange bitters (photo: https://yelp.to/6VvArkcADS). Weeks passed, and I returned not only thirsty but a bit peckish. I had the $15 Espresso Martini which the bartender Robin with a nice infusion of caramel (photo: https://yelp.to/pVc5uUkB8o). This time, I ordered from Biancoverde's Italian dinner menu and tried the $15 Burrata Frita. The cheese was lightly encrusted and accompanied by toasted bread and roasted tomato & arugula salad (photo: https://yelp.to/aAnGCKxsX8). It was a pleasant antipasti plate that complemented the martini quite well. I liked how lightly populated the bar was during both visits. Robin even remembered me from the same drink order I made at Little Hill Lounge months earlier. Wow, what a memory. DRINKS / FOOD - 4 stars...I can only comment on the premier bar experience, never stayed here AMBIANCE - 4 stars...retains its nice vintage feel SERVICE - 4.5 stars...the bartenders are very attentive with great memories like Robin TOTAL - 4 stars...eventually I'll get a room here RELATED - Exploring Richmond? Here's a collection of places I've visited and reviewed: https://bit.ly/2VyCP18

I have been coming here for decades. Lovely memories with my parents and friends. Lots of time spent in the cellar room. Stopped by on our way home from Petaluma on a Monday evening. Under new management and new Italian menu. Bar looks the same and drinks looked well put together and male bartender seemed Very inviting and friendly. There is also a very diverse cocktail menu. I ordered minestrone soup which arrived piping hot but lacking flavor. I then moved on to the appetizer portion of steamed clams for my entree. It was a toss up clams or mussels. Our waiter said the mussels were spicy. I told him I don't and can't do spice at all, absolutely no spice or heat. He said the clams were not spicy at all. They arrived, all were all open which was nice. I always hate losing several due to them not opening up. One bite and although they were not extremely spicy there was notable heat to them. Not something I can tolerate so back they went. They had been served with two pieces of toasted bread that were old and not edible. I was very disappointed in my Meal My dining partner ordered the risotto which she said was excellent. We also ordered the melon appetizer which was very good. Service was just OK. The woman who seated us was not Personable what so ever. As we passed the wine cellar room I asked if they still had it for dining she abruptly said "yes, we are not seating there" and continued to walk in front of us. We had reservations and were placed in a small table against the wall. We asked to be moved and she abruptly said no and Walked away. I have mobility issues so being moved would have made my experience a bit More comfortable. I did not Feel like chasing her down so I just dealt with it which is unusual for me but I was tired and just Wanted a familiar, mellow, good food dining experience. I don't know if she is done with people Reminiscing about coming there before new management which I am sure happens daily, but if you want those of us that grew up there to continue to come back I would Think you would honor Those memories and encourage us to make new ones. I shared countless dinners/celebrations in the cellar with my parents who are no longer on this earth. It would have been nice for her to acknowledge my Comment other then you Can't sit there. I don't know her mindset maybe she was having a hard day but that should not impact customer experience. So for this diner this experience was not enjoyable nor memorable for me to return for dinner. Hoping it was just an off day so give it a go yourself. I might check out the bar vibe If in the area again.

I've always loved this place. It's even cuter now. Love how they have redecorated. The food and drinks were delicious and service was great. I'm not a big fan of the bread but it wasn't bad. Just not great.

The atmosphere of this place is so aesthetically pleasing! And the food complimented the beauty of this restaurant! Everything was cooked to perfection I had the red snapper over mashed potatoes with creamed spinach and my guy had the shrimp scampi! He is so picky but he enjoyed every bite, the portions were perfect not too big and overwhelming!

Amazing staff and delicious food my favorite was the fried shrimp appetizer and it was such a beautiful walk in the point Richmond downtown area as well as views of the bridge I definitely recommend and it was very well priced

Walking around Point Richmond after an appointment and we stumbled upon The Hotel Mac. We knew they were closed at one point and didn't realized they had reopened. The menu looked great so we decided to give it a try. From the drinks (Warm Mist and Hell on Earth) to the olives to the Insalata di Barbabietole and pizza - nothing disappointed! We loved every bite and sip! The server was friendly and attentive. We can't wait to get back here again.

Super sweet spot! Can be for a date, or more casual for lunch. The upstairs is very charming. I got a delicious salad and my friend enjoyed his pasta.

The Hotel Mac has been a part of my life as long as I can remember. My parents and our friends used to go here for dinner after every Cal vs. USC football game held in Berkeley. Great tradition. We'd always request the cellar room. If you want a more intimate setting, I highly recommend shooting for the cellar room. A few years ago, while my girlfriend and I lived in Point Richmond, this was our favorite happy hour in the area, and every now and then we'd come for fancy date night. Now it's under new management. The staff is as friendly as ever! I had a great plate of potato wedges and I feel like I just ate a whole meal. But dear God this playlist is awful. They have been playing Jazz covers of popular music like this whole time. If I was at a Panera or a Burger King, it would be appropriate, but this is the Hotel F*cking Mac, yo. This place has had jazz legends roll through here. And legend aside, some SERIOUS TALENT! Right now I'm listening to a jazz cover of Wonderwall for the second time today since I walked in an hour ago. NOT GREAT. Fix the playlist, fix the business. Come on! Wonderwall?!

Excellent atmosphere! Excellent service! Excellent Italian cuisine! Excellent price! First time eating in this wonderful gem! Thank you Bianca you are an excellent host and made it a very memorable experience! For sure we found a new place to revisit and enjoy!

First of all this place is just so charming especially around the holidays. Such a very festive atmosphere in a unique and historic space. Our server Alberto is the best!! Responsive, friendly, accommodating and considerate. The food and drinks arrived promptly and he made sure we had everything we needed. Our meals were delicious and exceeded our expectations. The pasta with eggplant and pasta with shrimp are highly recommended. Flavorful and filling. We come here every holiday season but clearly we need to come back more often. Thank you chef and servers.

Lovely, quaint location. Good service. Delicious food. I had the lobster ravioli & Tiramisu. We will be back.

I want to shout out and recognize the staff at Hotel Mac, more specifically Desiree, Blanca, and the wait staff in the restaurant. This weekend I wanted to propose to my girlfriend and once I disclosed that to them, they went above and beyond the typical courtesy and expectations to ensure that our special occasion would be memorable. I cannot express enough gratitude and appreciation for the staff at Hotel Mac, as well as the ambience of this historic gem. This past weekend was absolutely majestic and we will be back for sure!!!!

Love having apps or dinner & drinks at the Hotel Mac bar! Great, helpful service, good food & drinks. The Italian and seafood dinners on the 2nd fl balcony or in the gorgeous dining room w stunning stained glass windows are also stellar!

The last time I was in the area this bar was still closed for Covid. It was a pleasant surprise to find it open yesterday. It's a lovely building. The restaurant has seating spread over several levels. My only complaint, as another reviewer mentioned, is the cheesy music. It's "jazzy" versions of pop songs. A cool old bar like this deserves a better soundtrack.

We had a wonderful meal at Hotel Mac on Thursday evening. We started with a potato fries with truffle sauce. Delicious. For mains we had the seafood pasta and salmon, both perfectly cooked. For dessert we shared the pannacota. Yummy. The service was attentive and helpful in choice selection. We plan to go back with friends.

I haven't been here for years. I'm no long living in point Richmond I moved a little farther north but when I lived in point Richmond and you really want to impress some of a good dinner it was the place to go but they had stiff competition with the Baltic Now called kiss no one's impressed with I hear

Amazing food, and the most beautiful space for a lunch or dinner. The best part of this place is the server NOE! He's so friendly and willing to accommodate any order. I wish more server has his attitude and charismatic personality!

The Hotel Mac was a lovely boutique hotel in a cute, walkable town. Checkin was easy and the room was clean. My two negative observations here are 1. Our rooms windows didn't seem water tight. The wooden blinds were warped and that wasn't the only sign of wear in the room. 2. The bigger issue was that the locks were not mounted correctly. I would strongly recommend that the Hotel Mac have a proper locksmith ensure that their locks and doors are fitted properly. I would wholeheartedly return to this place, but I would feel better with a bit more upkeep and better attention to physical security.

The food, drinks, ambiance, service, Xmas decor was top notch. It was my first time there and I'm planning on returning very soon. Highly recommend.

It is absolutely insane that Desiree keeps updating her reply to my review trying to emphasize a "3 vs 1" confrontation. As a young woman & recent college graduate, I brought parents along with me just in case I came across Desiree -- the older, aggressive hotel manager who harassed me over the phone. I am also happy to emphasize that we went to talk to the owner of the hotel and never requested Desiree. Staff in the restaurant (not connected to the hotel, they later apologized for Desiree's actions and were amazing people) called her down due to the owner not being present. I see that she has gone through and left nasty replies to others who have voiced similar concerns with her customer service here on Yelp. While this has been a disgusting experience, I am happy that her behavior is being brought to light. ** I would not like to receive any more notifications from this interaction. Please cease all communication, including review replies.

Just went to the newly reopened Hotel Mac Restaurant for an impromptu dinner date with my husband and it was very good! We both enjoyed what we ordered. I had the Lasagna with a Caesar Salad, it was a little lemony for me but nothing a bit of salt and pepper couldn't fix. Looking forward to going back!! Love supporting eateries near our home!

we had the great pleasure of dining at the recently re-opened hotel Mac last night. There were four of us for a delightful birthday dinner. we began with drinks in the beautiful lobby of the restaurant while we waited for our table in the balcony to be prepared. It was charming, and we were serenaded by customers who played the grand piano. We were taken upstairs to a beautiful table which had lovely silverware and dishes upon it. We ordered a beautiful bottle of red wine and had bruschetta Caesar salad and portobello mushrooms to start. Each of them were lovely, but the mushroom was the best mushroom I've ever tasted in my life and could convince me to give up meat forever, and just eat those mushrooms! after that two of us had lovely chili, shrimp scampi, which was just delicious. One of us had a gorgeous porterhouse steak, which was scrumptious. Our waiter was charming and sweet and helpful. The food came quickly, and the service was attentive and joyful. I highly recommend you rush on over and enjoy this beautiful place.

TERRIFIC. early family thanksgiving gather. fascinating historical setting. very friendly professional staff. loved every bite of appetizers entrees and dessert. my meat lasagna and coconut cream pie best in years. enjoyed great selection of beer and wine. special: gorgeous live edge tables made by owner/chef. kind creative excellence!

I love Hotel Mac I grew up in the area but I live in Elk Grove, ca.. I have sent a few clients to stay at Hotel Mac because I am a travel agent and they absolutely loved it and so do I I personally try to go if not every month every few months especially when I need a break.. I knew the last that ran Hotel Mac and she was awesome and now the new manager that has taken over her name is Desiree.. she is truly totally awesome & she always accommodates me on short notice and she definitely has good energy. if anyone is looking for a quiet and peaceful getaway, I guarantee you contact Desiree and she will make it happen ... as well as the housekeepers..Enjoy

Had dinner at the reopened restaurant and it did not disappoint!!! The menu was full of exciting options and we all were very happy with our selections. I had the mushroom risotto and added grilled shrimp - excellent!! The atmosphere was amazing and I can't wait to return.

Lovn it best lemon drop on this planet and for dinner I had eggplant lasagna which was a definite ******* 7 stars staff was very friendly and caring.

Four of us went to lunch there. We ordered two dishes named La Pasta. Wait staff was the bartender. Very pricey food. A total disappointment from what the hotel Mac used to be. Now it's a glorified pasta restaurant with exorbitant prices. Terrible service. I had to send my dish back twice because they couldn't get it right.

The Hotel Mac is a hidden gem in the historic city of Richmond, California. My hubby and I stayed there for a few nights and found ourselves swept away in a time machine. The outside of the hotel seems a bit daunting, but the inside is vastly different. The entire experience is "touchless." The rooms are huge and decorated for the era of the 1920s. A good vibe. Walking distance to restaurants and shops. Parking is in a safe and secure locked area. If you're looking for a retro experience, visit the Hotel Mac. You'll like it.

Not the same food as before. New owners, different vibes but amazing crème brûlée. The fish is amazing.

Used to be a wonderful place to stay. Unfortunately, abusive staff, dishonest practices & ill-repair are dragging this hotel down... Spend your time and money elsewhere, you won't regret it. They charged for different accommodations than we reserved. Tried to resolve their error, manager was belligerent, condescending and would not listen or admit they messed up. They added unauthorized charges to our credit card. Our credit card company did a review of our dispute, they saw the errors on Hotel Mac's website where we booked, they sided with us and reversed the charges. Talking with a rep afterwards, we decided to follow advice to stay away from this establishment.

Staying here is always such a wonderful experience. The staff remembers us by name, this place is always well stocked and clean as a whistle! We've stayed in most of the rooms.. in both the annex and the old restored, historical original Hotel Mac (beautifully breathtaking) however, we prefer the Annex! (The best A/C, my fiancé is a hotbox lol) If you like the historical architecture look it's an absolute must to stay in the main building at least once! (A/C doesn't work AS WELL but it is so romantic and you can always crack a window!) you've gotta give and take lol There Resturant is so amazing also, I believe with Covid it's closed for the rest of the year, sadly. But when it's not closed.. the vibe is so much fun! Great music, good people, wonderful staff and the food is the greatest!! Looking forward to that reopening. Room 201 is our new fav in the annex! Comfortable bed, large mirrors, robes, balcony, the smell of breakfast (with in walking distance in the AM) when waking up and plenty of parking!

I attended a family gathering this evening and it was wonderful. The staff were attentive and very kind. There was several staff on the floor at times ready to help guests or replenish water. The food was amazing, chicken, mashed potatoes, lasagna, all major hits. The staff was super efficient at clearing plates and getting refills. The bathrooms were very clean. We did have to ask the staff to turn on the AC as it was really warm, but only because there was about 30-40 people in the upstairs banquette room. They were quick to turn on the AC. The bartender was friendly and fast as well. Over all this was an amazing evening to remember. Thank you Hotel Mac.

The Mac Restaurantt is better than ever. The Italian food was awesome. Ambiance was lovely. The endless stairs to climb were less than awesome.

I was a long time resident of plate. Richmond and the Mac has been a major force in the community. It has changed hands recently, and is now serving Italian food, very good Italian food. The doors are open for dinners and the hotel is now open with the new owners. I would recommend the Mac for any special occasion or just to drop in and have a end of the day cocktail. You will not be disappointed.

This truly is a unique gem- a place that transports you to a different place and time. The lounge area is cozy and quaint. They offer live music which plays on the classic vibe. Their food is on point and the cocktails well crafted. Every Wed. They have steak and shake for $28 bucks. You choice of alcoholic beverage - Manhattan, martini, etc all with this delicious steak with balsamic reduction, mushrooms, garlic mash and vegetables. It's a great deal and delicious! Their menu has something for anyone. From mussels with fries, to baked oysters to their signature mac and cheese they are all must tries! Definately come check it out.

I love staying here. Rooms are cute & clean, and the location is quaint and perfect. Good restaurants. And, good parking, anywhere you like, too. You feel like you're in another time and place. I have more (and bigger) rooms to explore. Our daughter goes to college nearby and she likes it too, so she's willing to escape her dorms with us. Love it.

The room we had we beautiful and spacious. The walking distance to restaurants, cafes, and bars makes it a great place to stay. The contactless check in was much easier than I thought it was going to be and lots of parking options.

I was booked for Saturday the 23rd of April. Upon arrival I called the number listed on the front door to check-in because the door was locked. I was then informed that I was at the wrong place and was instructed to go to another address. I drove to the new address and that building was also closed. I phoned Hotels.com and tried to check in with them and the hotel refused to answer the phone. The staff was rude disconnected my and charged me. Worse birthday EVER !!!!!!

LOVE LOVE LOVE The Hotel Mac!!!!!!!! My new favorite hotel! This place was fantastic! We reserved the Tally Ho Suite for my birthday and it was absolutely wonderful!!! Check in was a breeze, and the lady at the front desk (sorry, forgot her name!) was extremely friendly! Room was clean, comfy bed, nice Jacuzzi jetted tub, and even a fireplace!! My husband and I loved our stay so much, we reserved the same room in December, right after we got home! I personally can't wait to stay here again! See you soon, Hotel Mac! :-)

This place is AMAZING! A beautiful location, stunning rooms, the suites are awesome! They have the friendliest staff in the world, in particular Brenda is The best! Do yourself a favor and book a romantic weekend at the Mac. Don't skip on going to the restaurant either... it is perfect. Thank you Hotel Mac!

This is a review of the Annex and its manager: First, the management: Aggressively defensive and threatened to kick us out unless I apologized. This was the managers reaction to my expressing irritation after arriving at 9pm and finding the hot water line under the bathroom sink leaking and a bucket underneath it, appearing to be set there to catch water. A 2'x2' section of the marble floor was saturated and dark with water so it had been this way for awhile. This disturbing reaction by a motel/hotel manager far exceeds anything I've experienced in 60 years of traveling all over the World. All that was required is a simple statement: I'm sorry for the inconvenience and will get you into another room. Second, the Annex room: A very, very small space (I needed to turn sideways to the wall for getting into bed); ants in the bathroom; a toilet that leaked into its drain, then refilled the tank continually; a Wi-Fi that was totally useless; noisy trains that ran at night across the street, along with auto traffic (ear plugs are provided on the night stand); roof gutters that had not been cleaned for a long while, leaking water like a waterfall onto the main entrance sidewalk. After the defensive, aggressive reaction to what was an obvious problem the night before and fearing retribution like keeping our money if we asked to cancel, I chose to live with it and share our experience here. Buyer beware!

I love being here, it is close to the water I love the nostalgia. The old feel makes you comfortable . The neighborhood is not that great granted, but it doesn't take away from the experience. Convenient store close by super friendly staff. My lights were on and a passer by told me very polite. I love the place

Wow. I am super impressed. Hotel Mac (annex Suites) is clean, has modern decor, centrally located, private parking, comfy bed and pillows--and super quiet neighborhood. Our DVD player didn't work, but other than that it's a gem worth checking out. Brenda (hotel manager) was extremely kind and helpful.

This motel is beautiful but is not following COVID-19 protocols. The microwave is a community microwave accessible to all 24 hours a day. The ice dispenser uses a community scoop to get your own ice then you set the scoop back on the counter. The ice bucket did not come with a plastic bag in it to ensure Covid free exposure. By far the biggest violation of COVID-19 was not demanding that guests wear the mandated masks in the hotel and I was exposed to people without masks who I did not know where they had been or what their vaccination status was. I had to pass within 2 feet of these people in order to get through the hallway to the elevator. I was informed that the manager is not comfortable confronting people about wearing masks and I informed her that I just had a fully vaccinated best friend who died from COVID-19 after going to Disneyland. (50 years old with no underlying health conditions) And the non-related Covid issue was that as a woman traveling alone I was guaranteed secured parking which was not secure or gated. I am very disappointed and I will be disputing the charges, not only for the COVID-19 noncompliance but for all the other inconveniences and unfulfilled amenities. .

Very nice place. The hotel manager was very helpful and knowledgeable for us out-of-towners. Not your traditional hotel but very quaint, clean and comfortable. The restaurant downstairs was closed due to Covid which was a bummer. Entrance was on the side of the building and locked which was odd but they had the number to the manager on the door and she picked up right away when I called. So I suggest if you want to stay here, call ahead or book online. Price was fair. Will return

Such a cool place! The room had classy decor which went seamlessly with the old building. I felt like I was in a Wes Anderson movie! There was a collection of old books which I loved looking through. The stay includes gated parking. Check in and everything was contactless and worked well

Manager is very nice and accommodating very responsive manager rooms clean staff friendly safe area