Natacha Dias
Google
I had a good experience with the leasing process and initial service while living at this property. However, things changed drastically after I moved out.
It’s been three months since I vacated the apartment, and I still have not received my security deposit check, which is over $1400. To make matters worse, the check was sent after the 30-day legal deadline, and they did not provide any tracking number or proof of mailing. Without that, I have no way to track or recover it — and they refuse to reissue another check.
Since moving out, the service has been extremely disappointing. There is a constant rotation of staff, making it nearly impossible to follow up on any issue. Every time I reach out, I speak to someone new who is unfamiliar with my case. And they dont responde to the emails you have to go to the office. Brandon in particular has been rude and unhelpful on some occasions, showing no willingness to assist. And Nicole, the property manager, is never available at the office, and whenever she is, I’m always told she’s “in a meeting” and cannot speak to residents. (not only with me this happened)
I moved in feeling excited and optimistic, but I’m leaving this experience feeling completely disappointed. The lack of professionalism and accountability after move-out is unacceptable. I do not recommend this property — not because of the apartment itself, but because the management has shown no responsibility or support once you’re no longer a tenant.
Oh and of course, there are lots of cockroaches!!!!!!!