mamabear2010 HappyascanBe
Google
Worst customer service!!!
I would like to say they were understaffed, but they weren't.
Our visit started with the waitress getting 3 of the 5 drinks correct, then she NEVER followed up with refills, to include the additional drink we asked for ......3 times!!! We ended up getting drink refills and requested drink from the food runner.
When ordering food, an item requested was sold out, which was not related to us by the waitress during her interactions prior to ordering.
Our appetizer came out with our food, 30mins after ordering.
One of the five meals was room temperature. When it came back to the table, at least 15 mins later, the plate lacked the amount of food as the first time.
Following the notification and replacement of our cold meal, we watched the manager stare at our table but he never made contact. Had he spoken to us, we would have brought up the concerns of lack of service. We also watched the manager readjust himself and check his pants zipper, with his hand, while facing the resturant floor.
For the duration of the hour and 10mins we sat at the table, the waitress NEVER checked in on us, outside of taking our order, dropping off the meal replacement, and the drinks, but we did hear her check in other tables around us. In the end, had we not waived her down to pay, who knows how long we would have sat there.
Not that we asked or were expecting, but for those wondering, we recieved no discount or comp for the cold food.
The Hungry Monk, do better! Customer service is not a dead concept.