C. M.
Yelp
The treatment that I received this morning at this restaurant was absolutely ABHORRENT!!! I patronized this establishment specifically for the Irish breakfast. I initially came here about 5 months ago and enjoyed the food. I saw they had an amazing jazz band this morning that was about to play and asked the band members if they could please play the song "Beyond the Sea" and I'd be happy to tip them $20. They were all kind, accommodating and obliged. In the meantime, I went to the atm, ordered my food to go and met three people who seemed to be looking for a place to eat as we crossed the street. I recommended The Hunter's Hound. I explained that they had a tasty Irish breakfast and the food was good. Immediately, they said, "Yes, we're going!" They walked behind me into the establishment and were immediately seated. I checked my to-go food before I left and discovered they forgot the Irish bacon. I spoke with the hostess and she asked me to open the lid on my to-go order to show her that the bacon wasn't included. She then told another employee that my bacon was missing. That employee attempted to TOUCH MY FOOD WITH HER BARE HANDS and I explained to her that that was NOT okay or sanitary. She saw that the bacon was not in the platter and said she'd alert the kitchen. I was told to wait an additional 15 minutes (after I had already waited 20 minutes). I asked if I could have a glass of house wine gratis for the inconvenience during my wait. The hostess said she'd have to talk with the manager. I said no problem. The manager, named Niamh, came out of the kitchen walking extremely fast, got very close to my face and said to me, "What do you want??!!" Taken aback, I asked if she was the manager and she said yes. I said that I had simply asked if I could have a glass of wine gratis for the inconvenience regarding the food that was missing in my to-go order. She nastily replied that I "was being aggressive" and asked again what I wanted. I looked at her with shock and said, "I'm not being aggressive at all. You are the one being aggressive. All that I want is the bacon that was missing from my to-go order." I added, "I've been extremely kind and respectful to everyone in your establishment, I gave the jazz band a $20 tip, I encouraged THREE people who I didn't even know to patronize the establishment and I had someplace I needed to be so I was simply asking if I could have a glass of house wine gratis while I waited 15 ADDITIONAL minutes for the bacon that was missing from my order. She literally got in my face again and accused ME of being aggressive!!! I told her nicely again that the "aggression" wasn't coming from me at all - it was coming from her! She then stated that they don't provide free beverages. I then said to her, "You could have simply led with that; I have no issue at all if you don't do that." She then told me that she would comp my meal. I told her that I appreciated that, but I would much rather have paid for the meal than deal with the disrespect that she showed me. I also explained that I showed kindness to everyone in the restaurant, and you never know what someone is going through when they patronize your business - so just be KIND. I then asked her name and she told me Niamh. I told her my name as well. She then aggressively GRABBED my hand WITHOUT my permission and condescendingly acted as if she was shaking it!! I explained to her that I NEVER gave her my permission to touch me in any way, nor had I touched her, and I asked her, "So who is really being aggressive??" She gave me an evil look and reminded me that she compensated me for the food. I explained to her again (WITH TEARS IN MY EYES) that I have money and would have preferred to have been treated with respect than compensated for the meal! I then shared that I had recently lost a close loved one and that was why I was even there. It was very clear that she could care less!! She gave me a very cold stare and then stomped away. I looked at the hostess, who had overheard the entire exchange, and I said, "Why is she so mean?? She is the manager." The hostess, who seemed initially nice when I first entered the restaurant, looked away and didn't say anything at all. It felt as if she agreed with what I said, but was afraid to say anything.
I'm not sure if she was having a bad day, but I can't believe that Niamh is the MANAGER of this establishment!!! I am a woman of color, and the disgusting treatment that I endured from this manager and her calling ME "aggressive" while acting aggressively toward ME was ABSOLUTELY REPULSIVE!!! I really wish that I had recorded this horrible incident! When I got to my car, I got video of Niamh going outside on the patio right in front of my vehicle and laughing and giggling with a couple as if she had not just treated me horribly!!! I don't know if this person is racist, angry or just evil, but I will NEVER patronize this place again!!!