Rose E.
Yelp
Despite having a near-disastrous experience at the Matthew location, I wanted to check out this Ballantyne location to see if it was better. So I finally swung in here for a late weekday lunch...
First of all, I was surprised to see that this place looked about as nice as the Matthew location. Different, but just as nice.
Also, just as the Matthew location, I loved the pictured menu...and the menu options were quite plentiful. This is not just Dim Sum place, but a full Chinese restaurant.
Anyway, I decided to try their "Rainbow" Dumplings, along with their Beef Chow Fun. Well, the Chow Fun was really good, and I would order it again. But then the "Rainbow" Dumplings...was a MESS. The presentation was beyond bad...and I didn't even get all 5 colors. WTF?!? If you look at other Yelp pictures of this same "Rainbow" Dumplings, they looked nothing like mine.
Seriously, with a name like "Rainbow" Dumplings, you expect a full color variety. Not only did I get 4 white-whitish dumplings, and other washed-out colors, I got 2 in different shapes altogether. This is simply not acceptable! This was obviously a botched version. Luckily the Dumplings tasted pretty good on the most part...but I'll say it again, the presentation was beyond bad...it was TERRIBLE.
I WANT to love this restaurant...I really do! But, at both Matthew and this Ballantyne location (where I got this botched up Singapore Noodle!), I keep getting ripped somehow with these badly botched up items. Could it be that since I'm there around 2 pm, the main Chef is off...and I'm getting items created by a Junior Chef or a Trainee??
Due to this botched "Rainbow" item, I have no choice but to drop 2 stars. I actually sent a note to the Manager about this, but didn't even get a reply. So I decided to change my 3 to 2 stars. If I got a decent presentation of the "Rainbow", I might have even dropped 5 stars...as I actually really liked the vibe at this restaurant.
It's so frustrating. While I love the menus at these restaurants, I just don't know why I keep getting botched up items?!? I may check out this place at least 1 more time in the future to see if this (botched dishes!) is a recurring issue here at these 2 restaurants. But unfortunately, a very disappointing first experience...now at BOTH locations.