Alison M.
Yelp
Headed out to celebrate our wedding anniversary and had heard good things about Independent Ice so asked to go there. Parking for Wharf St is either on street, none available, or parking garage conveniently located across Union Street.
Entrance is a little difficult to locate due to lack of lighting. It's close to Union St but on Wharf. Hostess with a smile greeted us and sat us in a corner booth as per our request as there were a few options of tour party of 3.
We were seated in the corner booth, given menus and water poured into the glasses. With in 5 minutes our server came to take care of us. I had lots of questions since I like spirits, whiskey and am curious about what is out there. They have a HUGE selection of whiskeys and bourbons so easy to get lost. Sadly, the menu for these things is huge and does not give any description as to flavor or smoothness, just where they are made and how much a half and full pour is.
The whiskey flight caught my eye as I am looking for a new whiskey in addition the my favorite Jamesons. When I asked the server he said the Maine flight sucks! OK, then asked about the two other flight menus and was given the names I can clearly see in the wall menu, no further information was given.
We ordered our drinks, Espresso martini listed in their Happy Hour menu, a Prosecco, two Jamesons Black barrel, a light beer and a ginger ale chaser. Food menu was good with a few options for appetizers, salads/soup, entrees, and desserts. Having read reviews and previewing the menu ordered the Whipped Ricotta with honey and Wasabi peas. Smash burger, Tortellini with chicken, and when it was my turn to order I responded with the Southern Chicken. As I read the description saw a few red flags for spicy. When I said hold on, to see if I wanted the other chicken sandwich, this clearly was an inconvenience for him evidenced by the audible sigh and eye roll! OK I'll take the sandwich don't want to rock his boat.
While waiting for our food, two of the three of us finished their drinks. Waiter was no where to be seen for 4 minutes, when he did surface at the back of the building, we had to wait while he had a texting conversation at the end of the bar. This took an additional 4 minutes then he attended his other tables, cleared our appetizer plates and walked off. Came back for our second round and again I am looking to try something new. I asked what has a smooth buttery finish, he rambled of a bunch of names and said "you are looking for something that was toasted in the barrel". Great! Oh wait not so much, the menu doesn't give you that information so again another opportunity for an up sell missed.
I asked about the West Cork whiskey, he took out his phone and started scrolling and scrolling with no further information for me to try it. "It's not as good as Jameson". OK I'll stick with what I always get and have given up. A wall full of whiskeys and bourbons and the reason for our visit has been defeated.
Food came out hot and was very good. French fries were exceptional. When we were done, our server took up a conversation with someone at the bar and stood with his back to us as our plates are being piled up. Hostess ended up clearing our plates and getting our to go container. After finishing his conversation at the bar, he was very happy to give our check for us to leave. Not sure why we were given this kind of service, but he missed an opportunity for up sells three times. Show interest in your customers.
Sadly disappointed and will not be back. Service was terrible and made us feel like an inconvenience. Tipped well even though the service was lacking because the Food was very good.
***Please note that they state in their whiskey menu that their pours are NOT normal pours; one ounce pour here is only .75 and full pour is not a full 2 ounces but 1.5.