Adam Vaughan
Google
Possibly one of the worst levels of service and dining experience ever.
Factoring in that this is a Triple Rosette destination venue, in the Michelin guide it becomes THE worst.
We visited the Ingham Swan, which is an hours drive for all guests, as a table of six for a birthday meal.
To start no one showed us to our table from the waiting area.
Overall, the food was average at best, largely over salted and one guests steak main was completely inedible, which was compounded by a lack of a check back from staff and the guest with the issue was left sitting with their plate untouched while the rest of us ate.
Plates from the main course were left uncleared for well over twenty minutes including the above.
When I went to the bar I found six staff including the duty manager standing around chatting instead of attending to guests.
Further after clearing our table, an adjacent table who'd finished their mains prior sat for another two minutes without their plates cleared.
The overall lack of awareness from staff is staggering.
Having made clear how poor the evening and service was there was a token gesture of complimentary desert which was negated by a birthday cake they had held for the table.
For any venue the service fell well below a sub standard level. For a destination which promotes itself as a superb dinning experience they were abysmal.
In contrast, the following evening in London at a absolutely manically busy Dishoom restaurant, with a people queuing for 100m to get in, had some of the best ever encountered