Rob B.
Yelp
Well, I'm giving this rating and review based on going to this place for over 7 years and it being one of my favorites. I guess, all great runs come to an end. Location and setting is still awesome!
I'll describe my experience tonight although this has happened in some fashion the last few times I've been here over the last few months. Pretty sad because I am a local and used to love this place.
We ordered an appetizer with chips, queso and guacamole which was a $5 addition. When the appetizer was served, the guacamole was in a frozen mountain as it had been scooped out of its premade container. The appetizer had a quarter of the plate filled with chips - nowhere near enough to cover the accompanying items. When we asked for a refill of chips they alerted us "no problem" but this resulted in a $3 additional charge on our bill.
I ordered wings, all flats with ranch. My girl ordered the calypso grilled chicken with house salad, no onion. The orders we received had onions on the salad and all drums and not flats. They did graciously leave the incorrect order because they were just gonna throw it away, but it took us significant time to get the corrected order and mayonnaise for the (tough cut) grilled chicken. So, I watched her eat.
Was sketchy every time we needed service as we had to flag down the bartenders. This included the three times we needed a refill of a Diet Coke and both times we tried to order a second cocktail beverage.
After receiving the bill we realized we were charged additional fees for ranch for the wings, having all flats and ordering extra chips. I mean, really?
Through all of this, no apologies from the staff for the screw ups and no comps on the bill.
Just sad as I have come here for years. Not an isolated occurrence and I have not left a negative review the last few times hoping things would improve.
Sure wish they would get back to the good old days. Sad, just sad.